Device Uptime & Adherence: How Clinicians Track Wear Time and Real Usage

Device Uptime & Adherence: How Clinicians Track Wear Time and Real Usage

How long a person actually wears their prosthesis each day says more about comfort, trust, and usefulness than almost any other measure in prosthetic care.
When a device stays on, it becomes part of life.
When it stays off, it becomes a barrier to daily movement.
Clinicians use wear-time and real-usage tracking to understand this difference clearly and to make sure every user gets the most out of their device.

Why Device Uptime Matters in Prosthetic Care

How Daily Wear Shapes Real Progress

Daily wear is the heart of prosthetic success.

Daily wear is the heart of prosthetic success.
A device can be advanced, strong, and beautifully built, but if it stays on the table more than it stays on the user, it cannot change their life.
Uptime tells the real story.
It shows how often the prosthesis becomes part of daily movement instead of remaining a tool that feels difficult or tiring to use.

When a user wears their device for long, steady periods, their body adapts faster.
Joints stay flexible, muscles stay active, and balance becomes more natural.
These improvements cannot happen when the prosthesis is used only once in a while.

How Wear Time Reflects Comfort and Trust

People wear what feels good.
They remove what hurts or scares them.
This simple truth makes wear time one of the clearest signs of comfort.

If a user removes the prosthesis often, clinicians know something is wrong—maybe a pressure point, maybe sweat buildup, maybe fear of slipping, or maybe emotional distress.
If a user keeps the device on from morning to evening, clinicians gain confidence that the socket fits well, alignment is stable, and control is intuitive.

This connection between comfort and wear time helps guide care more accurately than quick clinic evaluations.

Why Wear-Time Data Helps Clinicians Make Better Decisions

In the clinic, a user walks for only a few minutes.
They stand, move, sit, and show what the device can do.
But real life lasts all day.
It includes heat, long walks, waiting for buses, working, cooking, and interacting with others.

Wear-time data shows how the prosthesis behaves in this real world.
Clinicians use this information to understand what is working and what needs attention.
It helps them adjust the fit, alignment, suspension, or training plan based on actual behavior, not assumptions.

Understanding Device Uptime and Adherence

What Uptime Means in Practical Terms

Uptime shows how long the device stays on and active.
It reflects the total hours the user feels comfortable wearing and moving with their prosthesis.
High uptime means good fit, strong confidence, and meaningful integration into daily routines.
Low uptime warns clinicians that the user may be struggling, even if they do not say it directly.

In prosthetic care, uptime is not simply a number.
It is a picture of how well life and device are blending.

What Adherence Means for Prosthetic Users

Adherence is not about forcing the user to wear the device.
It is about supporting them so much that they want to wear it.
When adherence is high, users engage more with therapy, practice movements regularly, and push themselves to improve mobility.

Low adherence often signals deeper issues—skin irritation, socket discomfort, poor suspension, emotional overwhelm, or lack of training.
Clinicians look at adherence as a natural outcome of good care, not as a rule the user must follow.

How Real Usage Differs From Wear Time

Wear time only shows how long the prosthesis stays on.
Real usage shows how much the user actually does with it during that time.
A person may wear a prosthesis all day but use it minimally because they feel unsure, afraid, or unskilled.
Another person may use the prosthesis actively for hours even if total wear time is lower.

Clinicians study both numbers together because they reveal the full truth.
Wear time tells the story of comfort.
Usage time tells the story of function.
Together, they show the real impact of the device.

How Clinicians Track Wear Time in a Meaningful Way

Asking Users Directly But Gently

Many clinicians begin with simple questions

Many clinicians begin with simple questions—How long did you wear your device yesterday?
How many hours did you keep it on last week?
These questions help the patient reflect on their behavior.

But answers are not always precise because users often estimate or forget.
Still, conversations help clinicians understand the emotional and practical reasons behind wear patterns.

Using Daily Logs to Capture Honest Patterns

Some clinicians ask patients to record daily wear time in small notebooks, phone apps, or printed charts.
This helps users become more aware of their progress.
It also gives clinicians a clearer view of routines, challenges, and patterns that change through the week.

Logs show details that short conversations may miss—
days with high activity, days with discomfort, or days with emotional stress.
These details guide clinicians toward better care planning.

How Connected Devices and Sensors Help

Modern prosthetic devices sometimes include sensors that track how long the device stays on or how often it moves.
These tools offer accurate, minute-by-minute wear data.
They help clinicians see exactly when the device is most active and when users stop using it.

This precise data helps clinicians make decisions based on clear evidence rather than guesswork.
It also helps compare usage across days, weeks, and months for long-term improvement.

Understanding Real Usage: Movement, Activity, and Function

How Clinicians Measure Real Activity

Real activity includes every movement the user makes with their prosthesis—lifting, reaching, gripping, walking, turning, climbing, or stabilizing themselves.
Some devices record the number of grips, steps, movements, or load bearing.
These small mechanical actions add up to a full picture of daily function.

Clinicians use this information to see whether the user is truly benefiting from the device or simply wearing it passively.

Why Activity Tracking Matters More Than Ever

Prosthetic success is not measured by appearance or occasional tasks—it is measured by how easily the user performs daily life.
If activity is low, it may reflect fear of damaging the device, difficulty controlling it, or lack of confidence in movement.

Tracking real usage helps clinicians make targeted decisions—
perhaps the user needs better grip patterns, improved strength, different training techniques, or even a socket modification.

How Functional Movement Helps Identify Problems Early

Usage data often shows early signs of trouble before the user reports discomfort.
For example, a sudden drop in grip activity may show hand fatigue or emotional discouragement.
A change in walking patterns may show alignment or suspension issues.

These early clues allow clinicians to intervene quickly and prevent bigger problems later.

Why Wear Time Drops: What Clinicians Look For

Discomfort and Pressure Points

If a socket presses too hard or rubs the skin, wear time drops sharply.
Users may remove the prosthesis to escape pain or avoid irritation.
This signals the need for minor adjustments such as trimming edges, adding padding, or checking limb volume.

Emotional Fatigue and Confidence Loss

Emotional strain also affects adherence.
Users may feel nervous wearing the prosthesis in crowded places or during work.
They may feel embarrassed or uncertain about how others see them.
These emotions quietly reduce device usage even when the physical fit is good.

Clinicians monitor these signs during conversations and check-ins to offer timely support.

Activity Barriers at Home or Work

Sometimes wear time drops because of life changes—new jobs, long sitting hours, illness, or reduced mobility.
These changes affect not only physical ability but also motivation.

Clinicians look at usage patterns to adjust training or recommend routines that fit better with daily life.

How Clinicians Use Wear Time to Guide Care Decisions

Planning Socket Adjustments Based on Usage

If wear time drops, clinicians check the socket first.
A small fit issue can lead to big changes in confidence and activity.
Adjusting the socket early keeps the user comfortable and prevents long breaks from prosthetic use.

Updating Training Goals Based on Usage

Usage data helps clinicians decide what skills the user needs next.
If usage is high but movement is limited, they may work on strength or balance.
If usage is low but grip patterns look strong, they may focus on endurance or confidence.

Knowing When a Full Refit Is Needed

Long declines in wear time often signal that the limb shape has changed.
A new socket may be needed to restore comfort and stability.
Wear-time patterns help clinicians identify the right moment for a refit.

Why Wear-Time Matters for Long-Term Success

Building Habit and Body Memory

When users wear their prosthesis daily, the body learns faster.

When users wear their prosthesis daily, the body learns faster.
Balance improves, gait becomes smoother, and muscle control becomes automatic.
These habits only develop through consistent daily use.

Preventing Deconditioning

Low wear time often leads to muscle weakness, stiffness, and reduced endurance.
This makes it harder to return to regular use later.
Clinicians track usage to prevent this downward spiral.

Supporting Emotional Well-Being

Regular prosthesis use brings emotional strength.
Users feel more independent, more involved, and more hopeful.
This emotional improvement keeps adherence strong and supports long-term recovery.

How Real-Usage Tracking Helps Clinicians Understand True Daily Function

Seeing the Difference Between Wearing and Actually Using the Device

A prosthesis may stay on the body for many hours, yet be used only lightly.
This is an important distinction because real function comes from movement, not just presence.
A user may keep the device on for comfort, for balance, or simply because removing it is inconvenient, but still avoid using it for grasping, lifting, or stabilizing tasks.
Clinicians need to know the deeper story—how the device is being used, not just how long it is being worn.

Real-usage tracking gives doctors this clarity.
It shows how the prosthesis behaves when life gets busy, when tasks require effort, and when emotional pressure builds.
It reveals whether the device is part of the user’s natural motion or only a passive companion.
These small differences become visible through sensors, activity logs, and thoughtful conversations that help uncover how life unfolds beyond the clinic.

Understanding How Movement Patterns Reveal Hidden Challenges

Every prosthesis affects posture, gait, and limb coordination in subtle ways.
Real-usage tracking captures these shifts by monitoring how often the user performs certain movements, how quickly they tire, and how confidently they handle tasks that require coordination.
If usage patterns suddenly drop, it may show that something in the body or mind has shifted.

For example, a user who once reached for objects freely may start avoiding that behavior if the socket becomes tight or alignment changes.
A user who once walked confidently may shorten steps if suspension fails or pain increases.
Real-time movement data becomes a gentle signal that something needs attention before the user even realizes it consciously.

Clinicians read these signals to understand whether the prosthesis still supports the user’s natural movement or if new challenges have entered the picture.

How Usage Data Reveals Emotional Readiness

Real usage also reflects emotional comfort.
A user who feels thrilled with their prosthesis often uses it for everything—lifting, stabilizing, exploring new motions.
A user who feels nervous may perform only the safest movements, even if wear time remains high.

Emotions shape behavior in powerful ways.
A person who is fearful of dropping objects or making mistakes may limit their movements quietly, even when the clinic sees no physical problems.
Real-usage patterns help clinicians notice these emotional barriers early so they can provide reassurance, additional training, or supportive coaching.

How Clinicians Gather Real-Usage Data in Practical, Human Ways

Listening Before Measuring

Even with modern sensors, real-usage tracking begins with conversation.
Clinicians ask gentle questions about how the prosthesis fits into the user’s day.
They ask about the small daily routines—how the device feels during cooking, writing, dressing, or commuting.
These questions give context to the data and help clinicians understand the user’s feelings behind every movement.

Listening first helps build trust, which makes users more open and honest about their challenges.
It also helps clinicians avoid misinterpreting numbers without understanding the story behind them.

Using Built-In Device Sensors

Many modern myoelectric and bionic prostheses include built-in logs that capture grip cycles, movement frequency, motor activity, and periods of rest.
These logs gently record how much the user is actually doing with the device throughout the day.
They show how often the user picks up objects, how long the device stays active, and when periods of inactivity occur.

Clinicians use this information to map patterns—times of high activity, times of hesitation, or times when fatigue sets in.
These patterns guide adjustments, training focuses, and future goals.

Using Wearable Sensors and External Tracking Tools

Some clinicians offer optional wearable sensors that track motion in more detail.
These sensors follow arm swings, shoulder rotation, and limb loading.
They reveal how smoothly the prosthesis joins natural movement without interfering or causing strain.

External sensors can also highlight areas where movement is compensatory—such as when the user leans heavily on the sound side during tasks.
Clinicians use this information to adjust alignment or recommend targeted strength exercises.

Building User-Logged Activity Diaries

Not every user has access to sensors, and not every clinic has advanced tools.
In these cases, activity diaries help bridge the gap.
Users write down short notes about what they used the prosthesis for during the day, how long they used it, and what tasks felt easy or hard.

These diaries help both user and clinician understand progress without overwhelming detail.
They encourage users to reflect on their own patterns, which often increases awareness, confidence, and motivation.

Common Reasons Real Usage Declines—and What They Reveal

Physical Barriers That Reduce Activity

Real usage often drops when the body feels strained

Real usage often drops when the body feels strained.
If a socket becomes tight due to swelling or feels loose as the limb shrinks, the user will naturally use the prosthesis less.
Even minor discomfort can reduce grip activity, shorten steps, or limit reach motions.

Clinicians use this decline as a prompt to inspect fit, suspension, and alignment.
Sometimes the solution is as simple as sock management or a small trim adjustment.
Other times, a limb-shape change may require a new socket.

Fatigue and Energy Loss

Using a prosthesis takes energy, especially during the early stages of adaptation.
If the user feels tired too quickly, they may stop using the device for active tasks.
This fatigue could come from weak core muscles, poor gait mechanics, or simple emotional exhaustion.

Tracking usage highlights when fatigue patterns form.
Clinicians then design targeted exercises, posture training, or endurance-building routines to support the user.

Skills That Feel Too Hard

Sometimes users do not use their device because they feel unsure about how to perform certain tasks.
They may avoid two-handed activities, fine movements, or reaching for objects placed above shoulder height.
This avoidance shows up clearly in reduced usage data.

Clinicians respond by teaching simpler versions of the skill first, then slowly increasing complexity.
This step-by-step support helps rebuild confidence and improve daily function.

Emotional and Social Stress

Life stress plays a big role in prosthetic behavior.
Users may avoid using their device in front of others if they feel self-conscious or judged.
They may use it less during times of sadness, anxiety, or social withdrawal.

These emotional dips often appear in usage patterns long before the user mentions them.
Clinicians can respond with compassion, reassurance, and sometimes referral to counseling or peer support.

How Clinicians Turn Wear-Time Data Into Wise Decisions

When to Improve Socket Fit

If wear time drops but usage remains high during certain hours, the socket may be uncomfortable only at specific times of day.
This often happens with morning swelling or evening shrinkage.
Clinicians interpret these patterns to refine the fit, add volume management strategies, or adjust padding.

When wear time drops steadily across the entire day, a larger change—such as a new socket—may be needed.

When to Adjust Alignment

Sudden declines in usage during walking or reaching can indicate alignment issues.
A misaligned prosthesis makes the user work twice as hard during movement.
Clinicians use usage logs to identify which movements have become harder and adjust alignment accordingly.

When to Strengthen or Retrain Movement

If wear time stays high but movement remains limited, the user may need training instead of hardware changes.
They may need help practicing weight shifts, grip patterns, or coordination tasks.
Clinicians use these clues to design training sessions that match real daily needs.

When to Address Emotional Barriers

Sometimes usage drops while wear time remains high because the user feels afraid or discouraged.
Clinicians look at these patterns with empathy.
They ask questions gently and offer reassurance, peer support, or structured exercises that rebuild confidence.

This emotional work often leads to large increases in usage without changing anything about the device.

How Increasing Wear Time and Usage Improves Long-Term Outcomes

Better Muscle Coordination

Consistent wear builds muscle memory.
The more the user moves with their prosthesis, the more naturally their muscles coordinate with the device.
This helps reduce compensatory movements and prevents strain on the back, shoulders, and hips.

Smoother, More Confident Motion

Usage increases natural movement flow.
The body learns when to activate the prosthesis, how to stabilize, and how to shift weight without overthinking.
This leads to smoother walking, better posture, and more precise hand movements.

Lower Risk of Injury

When users wear the prosthesis consistently, they develop safer movement habits.
They avoid risky compensations like leaning or overusing the sound side.
This reduces falls, joint pain, and long-term gait problems.

Greater Emotional Freedom

Regular usage helps users trust their prosthesis as part of their identity.
They feel more independent, more capable, and more willing to participate in daily life.
This emotional stability supports long-term adherence and overall well-being.

How Clinicians Use Data to Support Daily-life Independence

Helping Users Build Routine

Wear-time patterns help clinicians guide users

Wear-time patterns help clinicians guide users in creating daily routines that feel natural and achievable.
They suggest small morning steps, mid-day activity bursts, and evening stretches to keep the prosthesis part of everyday flow.

Preparing Users for Work, School, and Travel

Usage data shows whether users are ready for the demands of real environments.
If activity is low, clinicians help build the skills needed for work tools, public transport, or school routines.

Anticipating Long-Term Needs

Over months, usage patterns show how the user’s life is changing.
Clinicians use this insight to plan future fittings, upgrades, and training programs that support growing independence.

Conclusion

Wear Time Is More Than a Number—It Is a Story of Daily Life

Device uptime and real usage reveal how deeply a prosthesis fits into a user’s world.
These measures reflect comfort, trust, skill, confidence, and emotional readiness.
They help clinicians understand the whole person, not just the limb.

With thoughtful tracking, early intervention, and compassionate guidance, clinicians can help every user move from hesitation to freedom.
They can support smoother walking, stronger grips, and more confident daily activity.
Most importantly, they can help transform the prosthesis from a tool into a natural part of life.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.