Medical Necessity Documentation for Prosthetic Referrals: Examples & Phrases (India)

Medical Necessity Documentation for Prosthetic Referrals: Examples & Phrases (India)

Writing medical necessity documents for prosthetic referrals in India can feel confusing, slow, and sometimes overwhelming. Doctors, prosthetists, and rehab teams all want the same thing — to help a person walk, hold, lift, work, or simply live with more comfort and dignity. But getting there often depends on clear paperwork that explains why a prosthetic limb is truly needed.

Many people lose access to the right care simply because the paperwork is unclear, incomplete, or written in a way that does not match what insurers, government programs, or approving bodies expect. This is where strong medical necessity documentation can make a real difference. When written well, it shows the person’s daily struggles, their goals, their medical history, and why the recommended prosthesis is the right choice for their life.

In India, the need for simple and clear documentation is even more important. Doctors and care teams work with busy schedules, and patients often do not know what details matter most. A well-written referral can speed up approvals, reduce confusion, and help the patient receive the prosthetic limb that best supports their independence.

This guide will walk you through everything step-by-step. It will share examples, ready-to-use phrases, and easy templates made for the Indian healthcare system. Whether you are a doctor writing your first prosthetic referral or a seasoned rehab professional looking for better language, this article will help you write with confidence and clarity.

Understanding Medical Necessity Documentation

Why Medical Necessity Matters In India

Medical necessity is more than a form or a letter.
It is the story of why a person truly needs a prosthetic limb.
Doctors and rehab teams must show how the device will help the patient live better, safer, and more independently.
This is what insurers, government schemes, and approval boards look for.

In India, many patients depend on PMJAY, state health schemes, ESI, CSR-based support, army or defense benefits, or private insurance.
These systems want proof that the device is not just helpful but essential.
A detailed explanation saves time and prevents back-and-forth calls, delays, or rejections.

Good documentation also supports the dignity of the patient.
It makes the case stronger by explaining real struggles, real goals, and real needs in simple words.

What Approvers Expect To See

Approving bodies usually expect a few clear details.
They want medical history, diagnosis, functional level, and daily challenges.
They look for proof that the prosthesis will make life measurably better.

They also want to know why this specific type of device is needed and not another.
If a myoelectric hand is recommended, they expect a clear reason.
If a mechanical limb is suggested, they expect proof that it fits the patient’s lifestyle.

What they want most is clarity.
Short lines.
Straightforward sentences.
Specific examples from daily life.

The Role Of Doctors And Rehab Teams

Doctors provide the clinical base.
They describe the patient’s health condition, surgical details, and physical status.

Prosthetists describe the functional needs.
They explain gait, muscle signals, hand function levels, stump condition, and device compatibility.

Physiotherapists explain mobility challenges and rehab progress.
Their notes show how the prosthesis will improve strength, balance, and independence.

When these voices come together, the documentation becomes strong and complete.
Every detail supports the next, forming a full picture.

Key Elements Of A Strong Referral Letter

Patient Background That Sets The Context

A referral begins with who the patient is.

A referral begins with who the patient is.
Their age, work, home life, and general activity level matter.
These details help the approver imagine the person as a human, not just a file number.

This section should be warm, respectful, and factual.
It should show the daily environment, family responsibilities, and the kind of support the patient has.

If the person is a student, homemaker, farmer, driver, tailor, or worker, say it.
It helps explain what type of movements and functions matter most to them.

Diagnosis And Clinical Findings

The diagnosis must be clear and specific.
State the level of limb loss, the cause, the date of amputation, and any related medical issues.

If there are scars, tender areas, skin problems, or shape irregularities, mention them.
These details help explain why a particular prosthetic design is needed.

If the patient has diabetes, nerve issues, vascular problems, or past trauma, document that too.
This gives a complete clinical picture.

Functional Limitations In Daily Life

This is where real-life examples matter the most.
You should show exactly what the patient cannot do without the prosthesis.

Approvers want concrete examples, not vague statements.
They want to see how daily living, work, and mobility are affected.

For upper-limb users, describe gripping, lifting, writing, eating, grooming, and household tasks.
For lower-limb users, describe walking distance, balance, speed, uneven surfaces, and standing tolerance.

Show the struggle in simple words.
Explain how each difficulty affects safety, independence, and dignity.

Functional Goals For The Prosthesis

This section paints the picture of what life can look like with the prosthesis.
Make it clear, hopeful, and practical.

Goals should match the patient’s lifestyle.
A farmer needs strong grip and durability.
A college student needs fine motor control for writing or typing.
A homemaker needs ease in cooking, washing, and daily chores.

The more relatable the goal, the easier it is for approvers to understand why the prosthesis is the right match.

Type Of Prosthesis Recommended

Here you explain what device the patient needs.
Use simple and clear descriptions.

If it is a myoelectric hand like Grippy, explain how muscle signals will help the patient control movement naturally.
Show how tactile feedback or advanced grip patterns improve daily function.

If it is a mechanical hand or finger, explain the benefits for heavy use, durability, or cost fit.
If it is a lower-limb device, describe joint systems, socket type, and foot category.

Be honest and specific.
Approvers respect clarity and reasoning.

Why This Device Is Medically Necessary

This is the heart of the document.
It explains exactly why the chosen prosthesis is not optional but essential.

Describe how the device will reduce risk of further injury.
Explain how it will improve balance, posture, and muscle health.
Show how it reduces strain on the remaining limb.

For upper-limb devices, explain how the hand restores bilateral function, improves productivity, and reduces shoulder or back overload.

When this reasoning is clear, approvals tend to come faster.

Expected Outcomes And Quality Of Life Improvements

This section shows what will change after the patient starts using the prosthesis.
It should be realistic but hopeful.

Explain improvement in safety, mobility, confidence, and independence.
If the patient will return to work, mention it.
If the person will perform self-care tasks alone, highlight it.

These outcomes show that the device is not just a tool but a pathway to a better life.

Summary Statement For Closing The Referral

Every referral needs a closing line that ties everything together.
It should sound respectful, confident, and supportive.

This final line reiterates that the prosthesis is medically necessary and will greatly improve the patient’s life.

A strong closing makes the referral feel complete and professional.

Step-By-Step Guide To Writing A Medical Necessity Letter

Step 1: Start With Patient Identity And Background

Begin by introducing the patient in one or two short lines.
Include name, age, and daily life context.

Add small details that help paint the picture.
If the patient travels for work, supports a family, or studies full-time, mention it.
Keep it simple, warm, and clear.

Do not add unnecessary medical terms.
This section should feel like meeting the person in real life.

Step 2: Describe The Cause And Level Of Limb Loss

Next, explain how the amputation or limb difference occurred.
Mention the date, cause, and surgical details if available.

State whether it is congenital, trauma-related, or due to illness.
This helps the reader understand the timeline of the patient’s recovery.

Also describe stump condition.
Shape, length, skin health, and muscle strength matter for choosing the right device.

Step 3: Document Medical Findings That Influence Prosthetic Need

This section is the clinical backbone of the letter.
List relevant medical details that affect fittings, such as nerve pain, phantom sensations, diabetes, or blood flow issues.

Mention past surgeries, therapy sessions, and any physical limitations noted during evaluation.
These findings make the need for a prosthesis more concrete.

Be descriptive but not technical.
Simple language works best.

Step 4: Explain Daily Life Challenges Without The Prosthesis

Approvers want to understand how life feels for the patient today.
Describe tasks that are difficult or impossible without the prosthesis.

Use short, clear examples.
Show how the absence of a limb affects work, household duties, study, or mobility.

This is where you explain the struggle with compassion and accuracy.
Make it relatable and human.

Step 5: Link These Challenges To The Functional Benefits Of The Device

Now connect the challenges to the proposed prosthesis.
Explain how the device will support the patient in everyday activities.

If a myoelectric device is recommended, show how natural muscle control will help the user grip objects safely.
If a mechanical device is recommended, show how it handles heavy tasks or continuous usage.

Draw a line from challenge to solution.
This makes the case strong and logical.

Step 6: Justify Medical Need With Clear And Simple Reasoning

This section explains why the device is not just beneficial but medically necessary.
Highlight how the prosthesis prevents harm, reduces strain, and improves long-term health.

For upper-limb users, you may explain how bilateral function reduces risk on the remaining hand.
For lower-limb users, you may explain how proper alignment prevents back or hip problems.

Approvers want to know why the device is essential for safety and well-being.
Give them that clarity.

Step 7: Provide Expected Outcomes And Rehab Plan

Briefly describe what improvements are expected after the prosthesis is fitted.
Keep it realistic but positive.

Mention increased movement, better balance, improved confidence, and safer daily tasks.
Add a short note on rehab, therapy, or training that will follow.

This shows that the patient will actively work toward recovery.

Step 8: Close With A Strong Recommendation

Finish with a simple closing line that shows full support for the patient’s access to the device.
Be firm yet respectful.

State clearly that the prosthesis is medically necessary and will significantly improve the patient’s life.

This closing gives the document a clean and professional end.

Common Phrases Used In Medical Necessity Documentation

Phrases That Describe Functional Limitations

When writing medical necessity notes, simple phrases can save time and make the message clear.
Many doctors and therapists struggle because they feel they must use heavy medical terms.
But most approvers respond better to plain language that shows the patient’s real struggles.

Here are ways to describe limitations clearly and gently.
These lines help the reader understand what the patient faces every day without feeling overwhelmed.

You can write that the patient is unable to complete essential tasks that require grip strength, balance, or coordinated movement.
You can mention that simple actions such as holding objects, walking safely, or carrying items are difficult or painful.
You can say that the patient faces fatigue, instability, or reduced range of motion during daily work.
You may add that the patient requires frequent assistance from family members for tasks they previously did alone.

These kinds of statements help explain why the prosthesis is needed right now and not later.
They show what life feels like in small, real moments.

Phrases That Connect Limitations To Safety

Safety is a major factor in medical necessity.
Most approvers want to know how the absence of a prosthetic limb affects the patient’s safety and long-term health.

You can say that the patient is at risk of falls or injuries due to imbalance.
You may say that using only one limb for all activities has placed excess strain on the remaining shoulder, hand, or leg.
You can also mention that the patient has difficulty stabilizing themselves on uneven surfaces or slippery floors.

You may add that simple daily tasks such as cooking, lifting, or climbing stairs put the patient at risk of accidents.
These lines make the connection between the prosthesis and a safer life.

Phrases That Describe Functional Goals

Functional goals are the positive changes expected after the prosthesis is fitted.
These lines help the reader imagine how the person’s life will improve with the device.

You can write that the patient aims to return to work and support their family with improved stability and hand function.
You can say that the patient wants to regain independence in dressing, grooming, cooking, or writing.
You may add that the patient wants to walk longer distances without discomfort.
If the patient is a student, you can state that the prosthesis will help them perform academic tasks without fatigue.

Describe these goals in a way that feels warm and real.
The aim is to show that the prosthesis will not just help but will truly transform their daily life.

Phrases That Justify The Chosen Device

When you recommend a specific type of prosthesis, the approver wants a clear reason for the choice.
They want to know why this device, not another, is essential.

You can write that the patient requires a myoelectric hand because they need fine grip, controlled movement, and improved dexterity for work or studies.
You can say that the patient’s daily tasks demand strong grip patterns and smooth hand opening, which are better supported by a powered device.
You may add that the patient requires reliable grasp stability for carrying objects at home or work.

If recommending a mechanical device, you can state that the patient’s task load involves heavy lifting, frequent use, or outdoor work.
If recommending a specific foot or knee unit, you can mention that the patient needs stability for long walking distances or uneven terrains.

Make sure each line explains the reason in a simple, natural way.

Sample Sentences Doctors Can Copy Into Their Notes

Sentences That Describe Patient Background

The following lines help set the context at the beginning of the referral.

The following lines help set the context at the beginning of the referral.
They show the person behind the medical case.

You can write that the patient is an active individual who wishes to return to daily responsibilities.
You can say that the patient is the primary caregiver at home and requires reliable hand function for household tasks.
You may add that the patient’s work involves handling tools, writing, or lifting items, which they cannot perform without assistance.
You can also state that the patient travels for work and needs improved mobility and independence.

Short sentences like these build a clear and respectful picture.

Sentences That Describe Daily Struggles

This part shows the difficult moments that the patient faces because of limb loss.
It explains the emotional and physical challenges they go through.

You may write that the patient feels frustrated and dependent because they cannot perform basic daily tasks.
You can say that the patient struggles to manage personal care and needs assistance for bathing, grooming, or dressing.
You can state that household chores such as cooking, cleaning, and lifting objects cannot be done safely.

If it is a lower-limb case, you can add that the patient faces pain, instability, or fatigue while walking.
You can say that long distances are tiring and unsafe.

These sentences help the approver understand the seriousness of the situation.

Sentences That Explain The Need For A Prosthesis

This is where you connect the problems to the solution.
You show why the prosthesis is vital, not optional.

You can write that the prosthesis will allow the patient to regain safe and functional use of the limb.
You may say that without the prosthesis, the patient risks long-term strain on the remaining limb.
You can state that the recommended device will help restore balance, improve posture, and reduce the chances of falls.

For upper-limb devices, you can say that the prosthesis will provide controlled grip, secure object handling, and smoother hand functions.
For lower-limb devices, you can state that the prosthesis will support stable walking, better endurance, and independence in daily activities.

These simple lines make the need very clear.

Sentences For Closing A Letter

Every referral must end with a confident closing line.
It signals that the medical professional fully supports the patient’s request.

You can write that the recommended prosthesis is medically necessary for the patient’s safety, mobility, and long-term well-being.
You may say that the device will significantly improve the patient’s quality of life.
You can add that timely approval will help the patient begin rehabilitation without delay.
You may finish by stating that you strongly recommend the patient receive the prescribed prosthetic device at the earliest.

Short closings like these make the referral sound complete and professional.

Examples Of Full Documentation Sections

Example: Background And History

Here is how you can describe the patient’s background in a warm and clear way.
Imagine a patient named Rajesh who lost his hand in an accident.

You can write that Rajesh is a 32-year-old working man who lives with his parents and supports his family financially.
You may add that he previously worked as a technician and handled tools daily.
You can say that after the accident, he struggles with even basic tasks, which affects his confidence and daily routine.

This short section sets the scene without sounding technical.

Example: Functional Limitations

Now imagine describing his struggles.
You can state that Rajesh finds it difficult to hold objects, manage personal care, or perform routine household tasks.
You may write that he feels unstable when carrying items using only one hand.
You can say that he often needs help from family members for tasks he once did independently.

These lines show his struggles clearly and kindly.

Example: Device Recommendation Justification

Here is how you might explain why a myoelectric hand like Grippy is needed.

You can write that Rajesh requires a powered prosthetic hand to support his return to work.
You may add that the device provides controlled grip, smoother opening and closing, and precise handling of tools.
You can state that the hand will help him perform everyday tasks with confidence and reduce strain on his remaining arm.

This section makes the device choice logical and understandable.

Example: Expected Outcomes

Finally, describe the improvements expected after using the device.

You can write that Rajesh will regain independence in household tasks and personal care.
You may say that he will be able to perform work-related activities again.
You can add that he will experience greater emotional well-being and confidence as he becomes more independent.

This gives a hopeful and realistic picture of his future.

Indian Healthcare Requirements To Remember

What Government Schemes Usually Look For

Many patients in India rely on state or national health schemes.
These systems want clear documentation that shows medical need, expected benefits, and the patient’s functional goals.

Make sure all details are easy to understand.
Avoid technical words that make reading difficult.
Show exactly how the prosthesis will improve the patient’s daily life.

What Private Insurers Usually Look For

Private insurers focus on clarity and proof.
They want to see how the device will reduce long-term medical risks.
They also want to understand why the recommended device is necessary and not just helpful.

Make sure to link medical conditions to the functional need for the device.
Mention safety risks and long-term health issues if the prosthesis is delayed or denied.

What NGOs And CSR Programs Want

Many social programs support prosthetic devices for people from low-income families.
These programs want honest and simple documentation.
They look for a clear explanation of the patient’s background and how the device will improve their livelihood.

Focus on how the prosthesis will help the person become independent and self-reliant again.

Detailed Templates For Medical Necessity Documentation

Template For Upper-Limb Prosthetic Referral

Here is a full template you can adapt

Here is a full template you can adapt for patients with above-elbow or below-elbow limb loss.
This version uses simple language and natural flow, so it feels human and easy to read.

You may begin by introducing the patient gently.
You can write that the patient is a motivated and cooperative individual who wishes to return to daily activities with more ease and safety.
You may mention their age, home situation, and main responsibilities.
This gives the reader a small window into the patient’s daily life.

You can then describe the cause of limb loss or limb difference.
State the event, date, and level of loss in clear words.
Explain whether it was due to trauma, illness, or congenital reasons.
Keep it factual but compassionate.

Once that is done, move into the functional difficulties.
You can say that the patient struggles with tasks that require grip, precision, or lifting.
You may state that the absence of one hand creates challenges in cooking, eating, writing, or grooming.
You can add that the patient experiences frustration due to dependency on family members.

After describing the challenges, state the goals.
You may write that the patient wishes to regain confidence and independence.
You can say that they want to resume work or education without repeated help.
You may add that they want to manage household tasks more easily.

Now recommend the device.
You can write that a myoelectric hand is recommended because it restores controlled grip, provides smooth wrist or hand movement, and improves the patient’s ability to handle objects safely.
You may add that the device responds to natural muscle signals, making the experience intuitive.
You can say that the device will improve precision tasks and support long-term joint health, as it reduces overuse of the remaining arm.

Finally, close the letter with a clear statement.
You may say that the prosthesis is medically necessary and essential for safety, independence, and long-term well-being.
You can request approval so the patient can begin rehabilitation quickly.

This template gives you a simple and complete flow.

Template For Lower-Limb Prosthetic Referral

For lower-limb referrals, the structure is similar but with mobility-specific details.
Start by introducing the patient in a warm, respectful tone.
Mention their age, work life, home situation, and daily responsibilities.
This helps the reader understand the impact of limb loss.

Then move to the amputation details.
You may write the level of limb loss, such as transtibial or transfemoral.
Explain the cause and date of amputation.
Add any medical conditions that affect mobility, such as diabetes or circulation issues.

Next describe walking difficulties.
You can say that the patient experiences pain, fatigue, or imbalance while moving.
You may state that walking without a prosthesis restricts their ability to travel, work, or perform daily tasks.
You can add that long distances or uneven surfaces are unsafe.

After that, describe goals.
You may write that the patient wishes to walk safely inside and outside the home.
You can say that they want to return to work or community activities.
You may add that they want to carry out daily routines independently.

Then recommend the prosthesis.
If it is a basic limb, describe how it supports stability and comfort.
If it is a more advanced knee or foot, explain how it improves balance, stride, or endurance.
State how the device will reduce long-term strain on the hips, back, and remaining limb.

Finish with a strong closing.
You may say that the prosthetic limb is medically necessary and vital for safe and independent mobility.
Request approval as soon as possible to support the patient’s rehabilitation.

This template creates a smooth and clear referral.

Template For Pediatric Prosthetic Referrals

For children, the tone should be gentle and supportive.
Begin by describing the child’s age, activities, and school life.
Mention their interests and play habits.
This helps the reader understand how important movement is at this age.

Describe the cause of limb difference with care.
If it is congenital, explain it simply.
If it is trauma-related, mention the event without too much detail.
State the level of limb difference clearly.

Describe challenges related to playing, writing, running, or participating in school tasks.
Explain how the child may feel left out or frustrated when they cannot engage in group activities.
Mention how the absence of a limb affects balance or fine motor skills.

Then describe goals.
You may write that the child wants to join school games, participate in class tasks, or play freely with friends.
You can say that the prosthesis will support learning, social confidence, and physical development.

When recommending a device, choose simple reasoning.
Explain how the prosthesis will support natural movement, safety, and growth.
Mention durability and comfort since children use their devices actively.

Finish with a clear statement that the prosthesis is medically necessary for healthy physical and emotional development.

How To Make Documentation More Human And Less Mechanical

Use Real Examples From The Patient’s Life

Medical documents often sound stiff because they only mention clinical facts.

Medical documents often sound stiff because they only mention clinical facts.
But real-life examples make the referral easier to understand.
They also make the patient’s need feel more genuine.

You can mention how the patient tries to cook but struggles to hold utensils safely.
You may describe how the patient avoids crowded spaces because they fear losing balance.
You can share how the patient finds it hard to lift school bags, hold tools, or carry groceries.

These small examples create strong emotional clarity.
They also help the approver visualize the patient’s daily life.

Avoid Overly Medical Language

Many documents become hard to read because they use long technical words.
Approvers read hundreds of documents, and simple writing helps them understand quickly.

Use short words related to pain, balance, lifting, or holding.
Do not use heavy terms unless needed.
Most of the time, everyday language communicates better.

Simple writing also feels more sincere and more human.

Write Like You Are Talking To Another Person

One of the easiest ways to make documentation warm is to imagine speaking to someone.
Think of a conversation with another doctor or a family member.
You would explain the patient’s struggles calmly and directly.

Use short sentences and soft transitions.
Keep the tone steady and respectful.
This approach makes the document readable and emotionally grounded.

Keep Each Paragraph Short

Short paragraphs feel friendly and clear.
Long blocks of text can feel tiring and confusing.
Short ones help keep attention and make the message easy to follow.

Three to four lines per paragraph work well for most medical documents.
This also matches the style expected by many Indian approval systems.

Stay Neutral And Respectful

Even if the patient is struggling, keep the tone neutral.
Avoid dramatic words.
Let the facts and examples speak for themselves.

This balance creates trust.
It also makes your letter sound more professional and thoughtful.

Writing For Different Approvers In India

Writing For Government Health Schemes

Government schemes focus on practical benefits and long-term outcomes.
They want a clear explanation of how the prosthesis will improve mobility, safety, and independence.

When writing for these schemes, emphasize restoration of function, ability to return to work, and prevention of further health issues.
Show how the prosthesis supports financial and social independence.
State how it reduces the patient’s need for repeated medical support.

Keep the writing simple and straightforward.

Writing For Private Insurance Providers

Private insurers want detailed reasoning.
They look for proof that the device is medically necessary.
They also want to know the consequences of not providing the prosthesis.

You may describe how improper gait causes long-term joint damage.
You can state how the remaining limb is overworked, which may lead to future problems.
You can show how the recommended device prevents complications and supports stable functioning.

Clarity and logic make private insurers respond better.

Writing For NGOs And CSR Support Teams

NGO and CSR teams focus on how the device changes the patient’s life.
They want to know how the prosthesis will help the patient move forward in work, education, or community activities.

When writing for these teams, focus on dignity, independence, and social participation.
Explain how the prosthesis helps the person support their family or continue schooling.
Show how it brings emotional uplift and confidence.

This helps create a strong case for support.

Mistakes That Cause Delay In Approvals

Writing Too Little About Daily Struggles

One common mistake is writing only one or two lines about the patient’s struggles.
Approvers need to see clear examples.

Show how the patient moves through a typical day.
Mention small but important difficulties.
These details make the case stronger.

Being Too Technical

Technical language makes the reader slow down.
It also reduces emotional clarity.

Use simple phrases for pain, discomfort, difficulty, or fatigue.
Keep only the essential medical terms.

Not Explaining The Device Choice

Another common mistake is recommending a prosthesis without explaining why it is needed.
Approvers want to know why this device is essential.

Always link the device features to the patient’s daily tasks and goals.

Not Showing Long-Term Benefits

Approvers like knowing how the device helps over time.
Explain how the prosthesis prevents injury, improves comfort, and supports stable functioning.

This shows that the request is responsible and well-planned.

Conclusion

Bringing Everything Together With Care

Writing medical necessity documentation is not just a task.

Writing medical necessity documentation is not just a task.
It is a bridge that connects a patient to the freedom they deserve.
When the message is clear, warm, and human, approvers understand the patient’s life better.
They see the struggles, the goals, and the urgent need for support.

A strong referral is never about big words or heavy medical terms.
It is about small details from real life.
It is about showing how the prosthesis will bring safety, independence, and dignity back into a person’s daily routine.
Every clear sentence brings the patient one step closer to a new chapter.

The Power Of Simple And Honest Writing

When you keep your writing simple, focused, and respectful, you make the patient’s story easy to follow.
You help the approver imagine the patient’s world.
You help them understand why this device is not just helpful, but essential.

This clarity speeds up decisions.
It reduces confusion.
It avoids back-and-forth questions.
Most of all, it honors the patient’s journey.

Making The Path Smoother For The Patient

Each document you write becomes part of the patient’s healing.
Your words have the power to open doors that may have felt closed.
Your care in writing can shape someone’s future.

If you need support in choosing the right prosthetic device, understanding functional needs, or guiding a patient through rehabilitation, RoboBionics is always here to help with warmth and expertise.
You can connect with our team or schedule a demo anytime to learn more about Grippy, our family of prosthetic solutions, and our patient-first approach.

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Last updated: November 10, 2022

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  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.