Trauma Amputation to Prosthetics: ED/Ortho Referral Algorithm for Clinicians

Trauma Amputation to Prosthetics: ED/Ortho Referral Algorithm for Clinicians

When a trauma amputation happens, every minute matters. In the emergency department and orthopedic unit, clinicians must stabilize, protect, and guide the patient through the first steps of recovery. But what happens after the bleeding stops and the patient is safe? How do clinicians move from acute care to a pathway that leads the patient toward prosthetic use?

In busy hospitals, this transition can feel unclear. Different specialists may see the patient at different times, and the next steps are not always obvious. Patients and families feel frightened, and clinicians often wish they had a clearer roadmap.

This article gives you that roadmap. It presents a simple, detailed algorithm that emergency doctors and orthopedic teams can use to guide trauma amputees from the first minutes in the ED to a well-timed prosthetic referral. The language is easy to follow, so you can use it even during fast-paced shifts. The goal is to make the journey smoother for the patient and safer for the team.

Step One: Stabilizing the Trauma Patient

Immediate Priorities in the Emergency Department

The first minutes after a traumatic amputation are driven by urgency. Clinicians focus on airway, breathing, and circulation while preventing further blood loss. This is the stage where life-saving decisions shape the entire recovery. The patient often arrives in shock, confused, or in extreme pain, and quick action keeps them safe long enough for a structured plan to begin.

During these early interventions, ED clinicians also gather information that will matter later. They document the mechanism of injury, tissue damage, and contamination levels. These details influence surgical decisions and later affect socket design and prosthetic compatibility. Even when the environment is chaotic, clear notes help the entire team work more smoothly later.

Communicating With Orthopedic and Surgical Teams

As soon as the patient is stabilized, coordination with orthopedic surgeons becomes critical. They must understand the extent of the trauma, the condition of the limb, and the patient’s overall stability. Information shared at this moment helps the surgical team plan whether immediate reconstruction is possible or whether the injury requires primary amputation.

This communication should be simple and direct. Surgeons rely on ED impressions to predict infection risks, bone stability, and vascular status. A clear summary helps them prepare mentally and logistically, reducing delays that could affect recovery.

Supporting the Patient and Family Emotionally

Although survival is the priority, emotional support begins in the ED. Patients often feel overwhelmed, frightened, or uncertain about what their future holds. A calm explanation, even a short one, helps them understand that amputation is not the end of their independence. Families also need reassurance during this overwhelming moment.

This emotional groundwork matters because it shapes how the patient will approach rehabilitation later. When fear is addressed early, the patient becomes more receptive to guidance from the orthopedic team and rehabilitation specialists.

Step Two: Surgical Decision and Limb Preparation

Choosing the Right Level of Amputation

Once the patient is safe for surgery

Once the patient is safe for surgery, orthopedic surgeons decide the best level of amputation. This decision influences prosthetic comfort, mobility, and long-term function. Surgeons consider tissue viability, bone condition, nerve safety, and blood flow. The goal is to create a healthy limb that will support a stable prosthetic fit.

A well-chosen level can reduce the number of future surgeries and improve alignment during walking. Surgeons communicate this reasoning with the physiatrist and prosthetist so the team can anticipate future needs.

Preparing the Limb for Healing and Future Prosthetic Use

Surgery is not only about removing damaged tissue. It is also about shaping the limb in a way that supports long-term function. Surgeons contour the bone, handle nerves carefully, and create balanced muscle flaps. These steps reduce pain, prevent excessive scarring, and create a smooth surface for socket tolerance.

Clear documentation helps future teams understand how the limb was shaped. Notes about nerve management, muscle stabilization, and closure technique improve socket design and reduce complications.

Guiding Post-Operative Expectations for Recovery

After surgery, patients wake up with new physical realities. Surgeons explain in simple language what early healing will involve. They prepare the patient for swelling, dressing changes, pain control, and the slow return of mobility. This transparency reduces anxiety and builds trust during the first emotional days post-op.

These early conversations also help patients understand that prosthetic planning begins later. When expectations are managed well, patients stay patient and cooperative during the first healing phase.

Step Three: Early Post-Operative Management

Monitoring Wound Healing and Tissue Stability

In the days after surgery, clinicians watch the limb closely. They observe swelling, drainage, infection risk, and skin reaction to dressings. These early signs guide the next steps in rehabilitation and determine how soon compression therapy can begin.

Physiatrists and nurses play an important role here. Their daily observations make it easier to recognize when the limb is becoming stable. This stability is the foundation needed before any prosthetic referral can take place.

Managing Pain and Supporting Early Comfort

Pain control shapes the patient’s physical and emotional experience. When pain is well managed, the patient engages more willingly in therapy. Poor control can delay recovery and weaken confidence. Doctors adjust medications based on feedback, always checking how pain affects movement and mood.

Patients often feel unsure about reporting their discomfort, so clinicians encourage them gently. Honest communication at this stage prevents long-term complications and improves socket tolerance later.

Introducing Gentle Mobility and Safe Positioning

Once the patient is medically stable, physiatrists introduce simple movement routines. These exercises prevent stiffness, protect joints, and begin rebuilding strength. Proper positioning also prevents contractures, which can interfere with future walking.

These early movements help the patient regain control of their body. The clinician’s calm guidance helps them feel less helpless and more capable, even before prosthetic planning begins.

Step Four: Preparing for Pre-Prosthetic Therapy

Deciding When to Begin Limb Shaping

As healing progresses, clinicians watch for signs that the limb can tolerate light compression. This includes stable skin, controlled swelling, and predictable tissue response. Once these signs appear, compression therapy helps shape the limb into a smoother contour for socket fitting.

Surgeons, physiatrists, and nurses collaborate to choose the right timing. If started too soon, compression can irritate the wound. If started too late, the limb may develop irregular shape. The referral algorithm keeps this timing consistent across all clinicians.

Supporting Muscle and Joint Mobility During Early Rehab

Pre-prosthetic therapy focuses on preserving mobility, building strength, and preparing the body for future walking. Therapists teach safe transitions, sitting balance, and early weight shifts. Surgeons and physiatrists supervise the process to ensure the exercises do not endanger healing.

These early interventions help the patient progress steadily and prevent avoidable complications. They also build confidence as the patient experiences improvement, even before receiving their prosthesis.

Teaching the Patient What Comes Next in Their Journey

Patients often feel unsure about the timeline. Clinicians use simple explanations to help them understand what pre-prosthetic therapy accomplishes and why it matters. By outlining the next steps, doctors give patients a clear mental map of the pathway to prosthetic use.

This preparation reduces frustration and helps patients engage more deeply with therapy. It also aligns expectations between the patient, family, and medical team.

Step Five: Identifying Readiness for Prosthetic Referral

Recognizing Physical Signs That the Limb Is Ready

As healing continues, clinicians watch for specific indicators

As healing continues, clinicians watch for specific indicators that the limb can handle prosthetic evaluation. The skin must look healthy, the incision should be closed, and the swelling should remain steady. These signs show the limb is strong enough for early shaping and gentle pressure. When these conditions appear consistently, the team knows the patient is nearing the point where a prosthetist can join the care process.

The patient’s general strength also matters. If they can sit upright, maintain balance, and begin small movements without excessive pain, they are more likely to tolerate the early stages of prosthetic assessment. These physical milestones help clinicians decide whether the referral should happen now or after a bit more recovery.

Observing Emotional Readiness and Motivation

A prosthesis requires patience, practice, and courage. Emotional readiness becomes as important as physical readiness. Some patients feel hopeful and eager for the next step, while others feel anxious or disconnected. Clinicians gently observe the patient’s mood, reactions, and ability to follow early rehab instructions.

When a patient shows curiosity about walking again or asks about prosthetic options, it signals that they are preparing mentally. If they seem overwhelmed, clinicians give more support and slow the pace. This emotional stability helps ensure that the referral leads to productive sessions rather than added stress.

Communicating With the Patient About the Upcoming Referral

Clinicians begin explaining what the prosthetic referral means. They describe what the prosthetist will check, how the evaluation feels, and how the process will unfold. Clear explanations reduce fear and help the patient feel included in decision-making.

By preparing the patient this way, clinicians make the first prosthetic visit more comfortable. Patients arrive with fewer questions and more confidence, which strengthens the relationship between them and the prosthetist.

Step Six: Coordinating With the Prosthetist Early

Sharing Surgical and Rehabilitation Details With the Prosthetist

A smooth prosthetic journey depends on strong communication between orthopedic teams, physiatrists, and the prosthetist. Clinicians share information about the surgery, wound care, muscle shaping, and nerve handling. These details help the prosthetist understand the limb’s structure and predict sensitive areas.

This early exchange also helps identify potential challenges before they appear. When the prosthetist knows how the bone was trimmed or how the flaps were positioned, they design a socket that respects the limb’s unique needs. Clear information helps avoid problems later and speeds up the fitting process.

Allowing the Prosthetist to Observe the Patient During Early Rehab

Whenever possible, the prosthetist joins the care team to watch the patient move. Even simple actions like sitting up or shifting weight provide valuable insight. These observations help the prosthetist understand balance, coordination, and muscle strength, which guides socket design and alignment choices.

The prosthetist also learns how the patient reacts emotionally. Understanding the patient’s attitude toward movement helps them adapt their communication style and support the patient more effectively.

Building a Shared Plan for the First Fitting

Once the prosthetist has enough information, the team begins planning the timeline for the first fitting. They consider the patient’s healing speed, strength levels, and emotional stability. This shared plan becomes a roadmap that keeps the patient from feeling rushed or uncertain.

When everyone agrees on the timeline, the patient receives more coordinated care. This unity strengthens trust and reduces confusion as the next stage approaches.

Step Seven: Beginning the Formal Prosthetic Referral

Writing a Clear and Complete Referral Note

The referral note marks a key transition in the patient’s recovery. Clinicians document the current condition of the limb, healing progress, and pain levels. They also include relevant medical history, recent imaging, surgical details, and therapy observations. A well-written note helps the prosthetist understand the full story behind the limb and prepares them for evaluation.

A clear referral note saves time. The prosthetist can review the information before meeting the patient, allowing the session to begin with focused discussion rather than searching for missing details.

Explaining Referral Steps to the Patient and Family

Clinicians walk the patient through the next stages. They explain how the prosthetist will assess the limb, what measurements will be taken, and what the early trial socket may feel like. Families learn how they can help during this phase, whether by encouraging mobility or maintaining limb care.

These conversations reduce fear and create a sense of partnership. When patients understand each step, the experience becomes less overwhelming and more empowering.

Preparing for Scheduling and Mobility Support

The referral also includes practical planning. The team arranges transport if needed and ensures the patient can attend appointments safely. If mobility aids are required, clinicians help choose the right ones. All these small actions make the patient’s experience smoother and more predictable.

When logistics are handled carefully, the patient can focus entirely on learning and adapting rather than worrying about how to get to the appointment.

Step Eight: Supporting the Patient Through the First Prosthetic Evaluation

Helping the Patient Understand the Purpose of the Assessment

During the first evaluation

During the first evaluation, the prosthetist examines the limb closely, measures its shape, and checks for sensitive areas. Clinicians prepare the patient beforehand so they know what to expect. Simple explanations help the patient relax and feel more open to the process.

This understanding reduces tension. When patients understand why each action matters, they feel less like passive participants and more like active partners in their recovery.

Observing How the Patient Reacts to Early Socket Contact

The early evaluation may involve gentle pressure or contact with the limb. Clinicians observe how the patient responds to this experience. If the limb appears too tender or swollen, adjustments to the timeline may be necessary.

Close observation prevents complications. It also ensures that the first socket is created with safety and comfort in mind. This early feedback helps the prosthetist make smart choices about fit and alignment.

Reinforcing the Importance of Patience and Gradual Progress

The first evaluation marks the beginning of a longer journey. Clinicians help the patient understand that a prosthesis requires time, training, and steady practice. This reminder prevents unrealistic expectations and prepares them emotionally for the work ahead.

When patients approach the process with patience, they experience better long-term outcomes. They see each stage as a step toward independence rather than a test of their endurance.

Step Nine: Building Strength and Balance Before Prosthetic Delivery

Preparing the Body for Future Gait Training

As the patient moves deeper into rehabilitation, strengthening becomes essential. Therapists guide exercises that focus on core stability, hip strength, and overall balance. These movements prepare the body for walking with a prosthesis, even before the prosthesis arrives. When these muscles begin to work together again, the patient gains a sense of control that reduces fear about the next stages.

Doctors monitor physical responses closely. They check whether the limb tolerates light activity and how the joints react during gentle movement. These observations help determine how quickly rehabilitation can progress. Strengthening early protects the patient from future strain and makes gait training smoother once the prosthesis is fitted.

Addressing Contracture Risks Before They Affect Mobility

Contractures are common after trauma amputations, especially when the patient remains in one position for long periods. Clinicians work to prevent these tight joints from turning into long-term obstacles. They adjust positioning, encourage frequent movement, and introduce simple stretches that keep the limb flexible.

This early attention reduces the risk of alignment problems during prosthetic fitting. When joints remain open and mobile, the patient adapts more naturally to standing and walking. Preventing contractures also keeps pain levels manageable and makes therapy sessions more productive.

Encouraging the Patient Through Visible Progress

Strengthening exercises often bring early wins. Patients begin to feel steadier and more capable with each session. Clinicians highlight these improvements to build morale and reinforce the patient’s motivation. Even small changes, like sitting up without help or balancing longer, can change how the patient sees their future.

These moments help the patient imagine life with a prosthesis more clearly. With growing confidence, they approach each new phase with more energy and optimism.

Step Ten: First Trial Socket and Alignment Checks

Preparing the Patient for Their First Trial Fit

When the prosthetist begins shaping the first test socket, the patient enters a new stage of recovery. Clinicians prepare them mentally by explaining what the trial fit involves. They explain that the first socket is rarely perfect and that adjustments are normal. This reassurance reduces fear and helps patients stay patient during the fitting process.

Patients often worry about pain or discomfort. Clinicians guide them on what sensations are normal and what should be reported. This guidance creates a safer and more comfortable experience during early fittings.

Observing the Limb’s Response to the Test Socket

Once the trial socket is placed, clinicians observe how the limb reacts. They check for redness, pressure marks, irritation, or signs of poor circulation. These observations help the prosthetist understand what modifications are needed to achieve better fit and stability.

The patient’s feedback also plays a key role. They describe where they feel pressure, where the socket feels loose, and how comfortable they are standing or shifting weight. This early dialogue helps prevent long-term issues and improves the final design.

Supporting Alignment Adjustments and Gait Trials

The prosthetist will also test early alignment. Clinicians watch the patient during simple standing or stepping exercises. They look for balance issues, hip movement problems, or signs of pain. Their observations guide the prosthetist in making fine adjustments that improve function.

This teamwork ensures that the patient’s early experiences with the prosthesis are safe and positive. With each small adjustment, the device becomes more comfortable and more aligned with the patient’s natural movement patterns.

Step Eleven: Early Gait Training and Safety

Teaching Safe Weight Bearing and Controlled Movement

When gait training begins

When gait training begins, clinicians teach the patient how to place weight on the prosthesis safely. This stage can feel intimidating, but steady guidance helps the patient trust the device. Therapists begin with small steps, focusing on balance, posture, and confidence in shifting weight.

Surgeons and physiatrists monitor pain and limb reaction closely. If swelling increases or discomfort becomes severe, the training pace is adjusted. This careful monitoring ensures the patient progresses without risking further injury.

Building Rhythm and Coordination With Each Step

Walking requires rhythm, and trauma amputees often lose this natural pattern after injury. Therapists help restore this timing with slow, deliberate practice. They encourage smooth steps, proper hip movement, and relaxed shoulders. As coordination improves, the patient’s steps become more confident and predictable.

This early rhythm building becomes the foundation for more advanced training. When the patient begins to trust their body again, their pace and stability improve naturally.

Preparing for Assistive Devices and Gradual Independence

Some patients require walkers or crutches during early gait training. Clinicians explain why these devices are temporary and how they support safety. As strength improves, therapists gradually reduce the patient’s dependence on these aids.

This steady reduction in support builds independence. Patients appreciate seeing their progress demonstrated not only by movement but also by decreasing reliance on assistive tools.

Step Twelve: Long-Term Follow-Up and Prosthetic Optimization

Monitoring the Fit and Condition of the Prosthesis Over Time

A prosthesis is not a one-time device. As the limb changes shape, the socket may need modifications. Clinicians schedule regular follow-up visits to monitor comfort, skin health, and alignment. These visits help catch early problems before they become painful or restrictive.

Patients also learn how to observe their limb and report issues quickly. This shared responsibility ensures long-term comfort and function.

Encouraging Activity and Increasing Mobility Goals

As the patient grows stronger, clinicians help them set new goals. Some want to walk longer distances, while others want to return to work or sports. Doctors and therapists support these ambitions with guidance on safe training and gradual strengthening.

Activity builds confidence. With each milestone, the patient sees that life after trauma amputation can still be full and independent.

Providing Emotional and Social Support in Long-Term Care

Prosthetic adaptation is as emotional as it is physical. Some patients feel discouraged at times, especially when progress seems slow. Clinicians offer reassurance and connect patients with support resources when needed. Emotional care helps the patient maintain motivation throughout their long-term rehabilitation.

A patient who feels supported emotionally is more likely to stay committed to their goals and maintain healthy habits.

Step Thirteen: Using the ED and Ortho Referral Algorithm Consistently

Making the Referral Pathway Predictable Across Departments

To prevent confusion, clinicians use a consistent referral algorithm that outlines every stage from the ED to prosthetic delivery. This structure ensures no steps are skipped and no communication gaps occur. When every team member follows the same plan, the patient receives reliable and predictable care.

This consistency also reduces delays. Everyone knows when to involve the prosthetist, when to begin therapy, and how to prepare the limb for fitting.

Helping New Clinicians Learn the Full Process

New doctors, nurses, and therapists often feel unsure about when to refer or how to prepare the patient. The algorithm becomes a simple training tool they can follow with confidence. With a clear guide, new team members provide safer and more coordinated care from day one.

This strengthens the entire rehabilitation program over time.

Improving Patient Outcomes Through Clear Workflow

When the workflow is clear, outcomes improve naturally. Patients heal faster, experience fewer complications, and move toward independence sooner. The algorithm reduces uncertainty, strengthens communication, and gives clinicians a reliable structure for making decisions.

This approach benefits every patient, whether the trauma was severe or moderate.

Step Fourteen: Supporting the Patient’s Reintegration Into Daily Life

Guiding a Safe Return to Home and Routine Activities

As physical recovery stabilizes, patients start thinking about returning home and resuming daily routines. Clinicians guide them through this transition by explaining how to navigate common tasks such as standing from a chair, moving through narrow spaces, and managing uneven ground. These discussions reduce fear and prepare the patient for real-world challenges.

Therapists assess the home environment when possible. They offer simple suggestions like adjusting furniture spacing or improving lighting to make movement safer. These small changes help the patient feel more secure and capable once they leave the hospital.

Encouraging Independence Through Gradual Responsibility

Patients gain confidence when they handle tasks on their own. Clinicians help them build independence slowly by assigning manageable goals. They teach the patient how to don and doff the prosthesis, care for their skin, and recognize early signs of irritation. Mastering these tasks allows patients to feel more in control.

As independence grows, patients begin to trust their prosthesis as part of daily life. This transition marks a major emotional milestone, showing that they can shape their future despite the trauma they experienced.

Preparing for Social and Emotional Adjustments

Reintegration is not only physical. Patients may feel self-conscious or anxious when re-entering social environments. Clinicians acknowledge these feelings and encourage honest conversations about social fears. They explain that emotional discomfort is normal and temporary during recovery.

When patients receive compassionate guidance, they gradually regain confidence in social settings. This emotional strength supports long-term adaptation and overall quality of life.


Step Fifteen: Planning for Work, School, and Community Participation

Assessing Functional Demands Before Returning

Before a patient returns to work or school, clinicians evaluate the physical requirements of these environments. They analyze walking distances, standing time, stair use, or tasks involving strength. These assessments ensure the patient does not return before they are physically prepared.

A careful evaluation prevents injury and builds self-assurance. Patients appreciate knowing that their team cares not only about healing but also about long-term success in daily life.

Preparing the Patient for the Challenges of Work and Travel

Workplaces and public environments present challenges that may not appear in rehab sessions. Clinicians explain how to manage long periods of standing, navigate crowded spaces, and handle fatigue. They also teach pacing strategies to prevent strain during busy days.

Travel can be especially stressful for new prosthesis users. Clinicians offer advice on navigating public transport, planning rest breaks, and carrying basic supplies for skin care. These conversations reduce anxiety and make community participation more enjoyable.

Setting Realistic Goals for Full Engagement

Patients often dream of returning to old routines quickly, but healing varies from person to person. Clinicians help them set realistic goals that match their current abilities. This steady progression helps avoid frustration and promotes long-term success.

When patients feel supported in a balanced way, they maintain motivation while respecting their body’s limits.


Step Sixteen: Monitoring Limb and Prosthetic Changes Over the Long Term

Recognizing That the Residual Limb Will Continue to Change

After a trauma amputation, the limb continues to adapt for many months. Soft tissue changes and muscle shifts can alter the fit of the socket. Clinicians prepare the patient for these natural variations so they do not feel alarmed when the prosthesis begins to loosen or feel different.

The prosthetist will make periodic adjustments based on these changes. Regular communication ensures comfort and prevents skin injuries.

Reinforcing Daily Limb Care Habits

Long-term success depends on daily limb care. Clinicians remind patients to clean the skin gently, check for redness, and manage sweating. These simple habits prevent irritation and maintain a healthy interface between the limb and prosthesis.

Patients learn to identify early warning signs that require professional attention. This knowledge helps them avoid serious issues and empowers them to stay proactive about their health.

Supporting Long-Term Emotional Well-Being

Adaptation does not end with physical recovery. Some patients experience emotional setbacks months after the injury. Clinicians stay attentive to signs of stress or discouragement during follow-up visits and encourage patients to seek support when needed.

Emotional resilience sustains long-term prosthetic use. When patients feel understood and supported, they remain committed to their goals and continue improving their mobility.

Step Seventeen: Strengthening Interdisciplinary Collaboration

Ensuring Each Team Member Knows Their Role

Trauma amputations require teamwork

Trauma amputations require teamwork from the first ED moment to long-term rehabilitation. Surgeons, ED physicians, physiatrists, prosthetists, therapists, and nurses each contribute essential skills. Clinicians clarify these roles early to prevent confusion and streamline communication.

Clear roles also reduce delays in referral and improve the flow of information across departments. This structure supports the patient and makes the entire pathway more predictable.

Sharing Information Consistently Across the Care Team

Communication becomes the backbone of successful rehabilitation. Clinicians share updates about healing progress, emotional status, and prosthetic fit. These updates allow the prosthetist and therapy teams to adjust their plans quickly and appropriately.

When information flows smoothly, the patient experiences a unified care system rather than fragmented steps. This unity boosts confidence and creates a sense of coordinated purpose.

Creating a Culture of Open Dialogue

Teams that communicate openly solve problems faster. Clinicians encourage respectful discussion about challenges, concerns, and possible adjustments to the care plan. This culture helps prevent small issues from growing into major obstacles.

Patients benefit deeply from this openness. They see their care team working together and feel more secure about the decisions being made.

Step Eighteen: Using the Referral Algorithm to Improve Predictability

Making Each Stage of Care Clear and Repeatable

The referral algorithm gives clinicians a clear order of steps from the ED to prosthetic handover. By following the same structure each time, clinicians reduce uncertainty and prevent missed details. This consistency becomes especially valuable during high-pressure trauma situations.

Patients feel the impact of this predictability. They receive the same high-quality care regardless of the clinician on duty or the complexity of the case.

Supporting Clinician Training and Team Confidence

New clinicians often feel unsure about prosthetic referral timing. The algorithm becomes a teaching tool that shows them exactly when to involve different specialists. This clarity helps them act confidently and deliver safer care.

Over time, the algorithm becomes part of the hospital’s routine. It strengthens clinical culture and ensures that even complex trauma cases move smoothly through the system.

Improving Outcomes Through Structured Care

A structured pathway leads to better outcomes. Healing becomes more stable, complications are reduced, and the patient reaches prosthetic fitting earlier and more safely. The clarity of the algorithm also improves patient satisfaction, as they feel guided rather than lost during recovery.

This structured approach becomes a powerful foundation for long-term mobility and confidence.

Conclusion

Bringing the Trauma Patient Safely to Prosthetic Rehabilitation

A trauma amputation changes a patient’s life in an instant, but a clear and steady pathway can help them regain control. The ED and orthopedic teams shape the earliest stages of recovery, and their decisions influence every future milestone. When clinicians follow a structured referral algorithm, the patient moves from crisis to hope with confidence.

This algorithm strengthens communication among departments and helps each team member understand the timing and purpose of every step. Patients benefit from smoother transitions, fewer delays, and a clearer understanding of what lies ahead. They learn to trust their care team and develop the strength needed to begin prosthetic fitting and gait training.

For clinicians, this framework provides a practical, reliable way to guide trauma amputees through a complex journey. It brings order to a chaotic process and ensures no stage is overlooked. With clear communication, thoughtful timing, and steady emotional support, clinicians help patients rebuild their lives with dignity, strength, and renewed independence.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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For the purposes of this Return and Refund Policy:

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In order for the Goods to be eligible for a return, please make sure that:

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The following Goods cannot be returned:

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Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

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1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

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2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

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5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.