Gentle EMS (BrawnBand) Routines for Senior Residual Limbs

Gentle EMS (BrawnBand) Routines for Senior Residual Limbs

Recovery after limb loss is both a physical and emotional journey—especially for seniors. The body needs time to adapt, rebuild strength, and regain control over muscles that may have been inactive for a while. For many, this period can bring discomfort, stiffness, and a feeling of disconnection from the limb. That’s where gentle electrical muscle stimulation, or EMS, steps in as a quiet, powerful partner in healing.

RoboBionics developed the BrawnBand as a way to make this process simpler and safer for everyone, especially older adults. The BrawnBand uses soft, controlled electrical pulses to help residual limb muscles stay active, improve blood flow, and prepare the body for prosthetic use—all without stress or strain.

For seniors, this is not just about exercise. It’s about comfort, confidence, and connection. EMS routines can restore mobility, ease pain, and bring life back to muscles that might otherwise weaken. More importantly, they do this gently—without pushing the body beyond its limits.

In this guide, we’ll explore how EMS therapy helps senior amputees, how to use BrawnBand effectively, and how simple, consistent routines can make recovery smoother, safer, and more empowering. Whether you’re a senior adapting to limb loss, a caregiver helping with daily therapy, or a clinician looking for better patient outcomes, this article will walk you through practical, heart-centered steps toward stronger, healthier recovery.

Understanding EMS Therapy for Seniors and Residual Limbs

What Is EMS and How It Works

Electrical Muscle Stimulation, or EMS, is a technique

Electrical Muscle Stimulation, or EMS, is a technique that uses gentle electrical pulses to make muscles contract and relax. These tiny impulses mimic the signals the brain naturally sends through the nerves. When applied to a muscle, they help it move, even if it hasn’t been used actively for a while.

For seniors with residual limbs, EMS offers a safe way to keep muscles alive and healthy. The mild current wakes up the muscle fibers, improves blood flow, and prevents stiffness. Over time, these small contractions make the muscles stronger, more responsive, and better prepared to support a prosthetic.

The BrawnBand by RoboBionics was created to make this process simple and pain-free. It delivers low-intensity pulses that can be easily adjusted to suit each person’s comfort level. Seniors can use it at home, under supervision, or during therapy sessions to maintain muscle health without strain.

Why EMS Matters After Amputation

After an amputation, the remaining muscles in the residual limb may become weak or tight due to reduced use. This makes it harder to control a prosthetic limb later. Regular EMS therapy keeps those muscles active, improving both circulation and flexibility.

For seniors, who may already have lower muscle tone, EMS can be especially beneficial. It helps reduce the risk of atrophy—the gradual loss of muscle mass—and prevents the formation of painful tight spots or spasms.

By using the BrawnBand for short, daily sessions, seniors can maintain a healthy level of muscle activity even before fitting their prosthetic. This preparation makes rehabilitation smoother and more successful.

The Science Behind Gentle Stimulation

The electrical impulses from EMS devices like BrawnBand are small but effective. They trigger muscle fibers to contract, similar to how natural movement does. Each contraction increases oxygen supply, clears waste products, and encourages the growth of new blood vessels.

This process helps the limb stay nourished and relaxed. Gentle stimulation also trains the brain to reconnect with those muscles, which is vital for controlling a prosthetic later. Over time, EMS helps rebuild the mind-body link that amputation may have disrupted.

The Unique Needs of Seniors

As people age, muscle mass and circulation tend to decrease naturally. Healing takes longer, and tissues can become more sensitive. That’s why EMS routines for seniors must be gentle, consistent, and closely monitored.

The BrawnBand is designed with these needs in mind. It offers smooth, low-frequency stimulation that feels like a light massage rather than a jolt. Seniors can use it comfortably without worrying about pain or fatigue.

When combined with light stretching, good hydration, and balanced nutrition, EMS becomes a complete tool for recovery and long-term muscle care.

Preparing the Limb for Prosthetic Fitting

Before a prosthetic can be fitted, the residual limb needs to be healthy, strong, and stable. EMS helps by toning the muscles that will control the prosthetic. This preparation improves socket comfort, prevents skin breakdown, and reduces the risk of imbalance once walking begins.

Many prosthetists recommend EMS therapy as part of early rehabilitation. Seniors who use the BrawnBand regularly often notice less swelling and faster recovery. Their limbs also adjust more easily to wearing a prosthetic later.

Mental and Emotional Benefits

Beyond physical improvements, EMS therapy offers emotional relief. Feeling the muscles move again gives seniors a sense of progress and hope. It reminds them that their body is still capable of strength and control.

This small sense of movement often has a big emotional impact. It boosts motivation, reduces anxiety, and encourages regular participation in therapy. The gentle hum of the BrawnBand can become a quiet source of comfort—something that signals healing and forward motion every day.

Safe Practice and Professional Guidance

While the BrawnBand is easy to use, it’s best to start under the guidance of a rehabilitation specialist or physiotherapist. They can set the right intensity, show where to place the electrodes, and recommend session lengths suited to individual needs.

Once seniors become familiar with the process, they can safely continue using the BrawnBand at home. The key is to keep the sessions short and gentle, focusing on consistency rather than intensity.

How BrawnBand Supports Senior Rehabilitation

Designed for Comfort and Safety

The BrawnBand is lightweight, soft, and adjustable. It wraps comfortably around the limb, delivering mild, even stimulation through its built-in electrodes. Seniors can wear it while sitting, reading, or relaxing, making therapy a natural part of daily life.

Its controls are simple, with clear settings for intensity and duration. This ensures that seniors can manage their sessions independently without worrying about complex buttons or confusing instructions.

The safety mechanisms built into the BrawnBand prevent excessive stimulation. This makes it ideal for fragile skin and sensitive tissues often found in older adults.

Improving Circulation and Reducing Swelling

One of the biggest challenges after amputation is swelling around the residual limb. This happens when fluids collect due to limited movement. EMS gently activates the muscles, encouraging the blood and lymphatic systems to move these fluids out.

Better circulation not only reduces swelling but also brings more oxygen and nutrients to the tissues. This speeds up healing and keeps the limb warm and flexible. Seniors using the BrawnBand regularly often report less discomfort and improved limb shape.

Preventing Muscle Weakness

Muscles that aren’t used slowly lose strength. For seniors, this process happens faster. EMS helps reverse that by keeping the muscles active, even when regular exercise isn’t possible.

With the BrawnBand, seniors can stimulate deep muscle groups that are otherwise difficult to engage through voluntary movement. This prevents long-term weakness and keeps the limb ready for rehabilitation.

Supporting Nerve Health

After amputation, some nerves in the residual limb may become hypersensitive or lose responsiveness. EMS helps retrain these nerves by encouraging gentle communication between them and the brain.

This process reduces sensations like tingling or phantom pain over time. By restoring a sense of normal activity, the BrawnBand helps the body adapt and recover more naturally.

Encouraging Gentle Daily Routine

Seniors benefit most when EMS therapy becomes part of a calm, daily routine. A few minutes each day can do more good than occasional long sessions.

The BrawnBand allows seniors to enjoy therapy while watching television, resting, or chatting with family. The quiet, rhythmic pulses create a soothing feeling that makes consistency easy to maintain.

The Role of Caregivers in EMS Sessions

Caregivers play an important role in helping seniors feel comfortable and confident during EMS therapy. They can assist with placing the band correctly, adjusting settings, and checking skin health before and after each session.

Encouragement and reassurance make a big difference. Many seniors are cautious at first, but once they experience how gentle EMS feels, they begin to look forward to it as a relaxing part of their day.

Real-Life Benefits Observed in Seniors

Many seniors who use BrawnBand as part of their recovery notice changes within weeks. Muscles feel firmer, pain reduces, and prosthetic fitting becomes smoother.

Some even report better sleep, likely due to reduced tension and improved circulation. These small but steady improvements add up, creating a sense of progress that fuels motivation to stay active and continue therapy.

Gentle EMS Routines for Residual Limbs

Starting Slow and Safe

The best EMS routines begin with slow

The best EMS routines begin with slow, comfortable sessions. Seniors should start with the lowest intensity and gradually increase it only when it feels pleasant, never painful.

Each session should last around ten to fifteen minutes in the beginning. Over time, as the limb gets stronger and more responsive, the duration can increase slightly.

The BrawnBand’s design makes it easy to control and adjust, ensuring that each session feels gentle yet effective. Seniors can rest comfortably during use, knowing the device is doing the work safely.

Preparing the Limb Before Each Session

Before applying EMS, the skin should be clean and dry. Lotions or oils should be avoided, as they can interfere with the electrodes. The BrawnBand pads should be placed firmly but not tightly, allowing for good contact without pressure.

It’s important to sit or lie in a relaxed position during therapy. The goal is to let the muscles work naturally while keeping the body comfortable and calm.

Step-by-Step EMS Routines and Long-Term Benefits for Senior Residual Limbs

Understanding the Right Approach

Every senior’s body responds differently to EMS. The goal is not intensity—it’s consistency. Gentle, regular stimulation brings the best results without fatigue or irritation. It’s important to remember that the body needs time to rebuild muscle tone and nerve connection, especially after amputation.

The BrawnBand was created to make this process natural and flexible. It can be adjusted according to comfort level and used even on days when movement feels limited. The main principle is to build a calm daily rhythm—slow, steady, and supportive.

Step 1: Setting Up the BrawnBand

Before beginning, ensure the skin on the residual limb is clean, cool, and free from cuts or irritation. Place the BrawnBand around the limb so that the pads rest evenly on the muscles. The fit should be snug but not tight.

Once secured, turn the device on and select the lowest intensity setting. Take a deep breath and notice the first pulse—it should feel like a soft tapping or mild vibration, never sharp or painful.

If the sensation feels strong, reduce the level until it feels comfortable. Comfort is key, especially during the first few sessions.

Step 2: Warming Up the Muscles

Start with a short warm-up phase. This can be as simple as gentle massage around the residual limb for a minute or two before switching on the EMS. This helps wake up blood flow and prepares the tissues for stimulation.

As the BrawnBand begins to send gentle pulses, allow the muscles to respond naturally. There’s no need to tense or move the limb consciously. The device does the work, engaging deep muscle fibers safely.

A warm-up phase of five minutes helps prevent soreness and allows the muscles to adapt gradually.

Step 3: Gentle Stimulation Routine

After warming up, move into the main routine. Keep the intensity at a moderate level—enough to see a mild contraction, but not enough to cause discomfort. The session can last between ten and fifteen minutes.

During this phase, you may notice the limb twitching lightly. That’s a sign the muscles are responding well. Focus on relaxed breathing and let the body adjust. The stimulation should feel rhythmic and soothing, almost like a pulse in harmony with your heartbeat.

If you experience any sharp pain or tingling that feels unusual, stop immediately and rest. Proper EMS should never cause pain—only gentle movement and warmth.

Step 4: Cooling Down After Each Session

After the stimulation ends, turn off the BrawnBand and remove it slowly. Massage the area gently with your hands or a soft towel for a minute to encourage circulation. This helps the muscles relax and reduces any lingering tightness.

Drinking a glass of water after the session helps flush out toxins that muscles release during contractions. Seniors often overlook this step, but hydration enhances the benefits of EMS and prevents cramps.

It’s also helpful to rest for five to ten minutes afterward, allowing the body to absorb the full benefit of the session.

Step 5: Gradually Increasing Frequency

As the body adjusts, the duration and frequency of sessions can increase slightly. For most seniors, starting with one session a day is enough for the first week. After that, they can move to two shorter sessions—one in the morning and one in the evening.

This steady routine keeps muscles active throughout the day without fatigue. Over several weeks, it builds endurance and supports smoother prosthetic training.

The goal is never to rush. Slow, mindful progress creates stronger and more sustainable results than quick intensity.

Step 6: Combining EMS with Gentle Exercises

Once the limb becomes more responsive, light physical movements can be added to complement EMS therapy. Simple actions like lifting the limb slightly, rotating it gently, or performing small stretches help enhance control.

For seniors preparing for prosthetic fitting, these movements strengthen coordination and teach the body to respond more naturally. The combination of EMS and slow movement creates harmony between muscle, nerve, and mind.

Care should be taken to avoid overexertion. If the limb feels tired or sore, rest and resume the next day.

Step 7: Tracking Progress

Keeping a small journal helps track improvement over time. Note down how the limb feels before and after each session—stiffness, warmth, strength, or comfort levels. This makes it easier to notice patterns and share observations with physiotherapists or caregivers.

Most seniors find that within two to three weeks of consistent BrawnBand use, their limb feels stronger, more flexible, and less painful. Small improvements each day add up to major progress over time.

Step 8: Making EMS a Habit

The key to successful rehabilitation is consistency. Creating a fixed time for EMS therapy each day helps form a habit. Morning sessions improve energy for the day, while evening sessions can relax muscles before sleep.

For seniors, routine provides a sense of control and stability. Knowing that each day includes this quiet, healing ritual brings confidence and calm. The BrawnBand becomes not just a therapy tool but a daily companion in recovery.

The Importance of Comfort and Mindfulness

Every EMS session should feel peaceful, not rushed. Sitting comfortably, focusing on breathing, and staying aware of sensations helps maximize benefits. The goal is not to force the body into strength but to invite it back to balance gently.

Mindful use of the BrawnBand reminds seniors that healing can be calm and empowering. The soft rhythm of the device often brings a sense of reassurance—a reminder that progress is happening, even in stillness.

Addressing Common Concerns

Some seniors worry about the safety of using EMS, especially with medical conditions like diabetes or heart disease. It’s important to consult a healthcare professional before beginning. With proper guidance, most people can safely benefit from low-intensity EMS.

Skin sensitivity is another common concern. Using the BrawnBand on clean, dry skin and checking for redness after each session prevents irritation. Regular inspection ensures safe use and builds trust in the process.

If there is any discomfort, reducing the duration or skipping a session for a day or two allows the skin and muscles to recover fully.

Emotional Strength Through Routine

Physical healing often brings emotional strength along with it. Feeling the muscles respond, noticing less pain, or realizing that movement has improved—all these moments boost morale.

Seniors often describe EMS therapy as a quiet form of encouragement. It’s not demanding or intimidating; it simply supports the body in doing what it’s meant to do—heal and adapt. Over time, these small successes add up, creating pride and confidence.

Adapting Routines for Each Senior

No two bodies are alike. Some seniors may need longer sessions with mild stimulation, while others respond well to shorter, slightly stronger ones. The BrawnBand allows easy customization to suit each person’s comfort and medical condition.

Physiotherapists can adjust settings based on muscle tone, sensitivity, and recovery goals. This personal touch ensures the therapy feels natural, effective, and sustainable.

Encouraging Daily Participation

Seniors recover best when they feel involved in their own care. Allowing them to control the device settings and choose the time of day for therapy builds a sense of ownership.

Family members or caregivers can assist when needed, but the goal should always be independence. Empowering seniors to manage their sessions gives them both confidence and joy.

Integrating EMS with Overall Rehabilitation

BrawnBand routines fit easily into a broader recovery plan. When combined with balanced nutrition, adequate hydration, and light physical therapy, EMS becomes part of a complete system for healing.

Strong, responsive muscles help improve prosthetic fit, balance, and coordination. Seniors who maintain consistent EMS therapy find daily activities—like reaching, grasping, or walking—become easier and more natural.

Long-Term Benefits, Safety Tips, and Real-Life Guidance for Using BrawnBand in Senior Care

Building Lasting Strength and Comfort

Over time, gentle EMS therapy

Over time, gentle EMS therapy does more than tone muscles—it transforms the way the residual limb feels and functions. For seniors, the biggest advantage of long-term BrawnBand use is how it helps maintain strength without demanding physical effort.

As the muscles remain active, they become more flexible and resistant to fatigue. Seniors often notice that even small movements, like adjusting their posture or lifting their limb, feel easier. This renewed strength supports confidence during prosthetic use and everyday activities like standing, walking, or dressing.

The steady rhythm of EMS also helps reduce stiffness that can build up overnight or after long periods of sitting. With regular use, mornings feel lighter, and recovery becomes part of daily living instead of a separate chore.

Improving Blood Flow and Healing Over the Months

Good circulation is essential for long-term limb health, especially in seniors. The mild contractions caused by BrawnBand’s electrical pulses work like a pump, pushing oxygen-rich blood through the muscles.

Better circulation means more nutrients reach healing tissues, helping scars mature properly and reducing the risk of slow-healing wounds. It also prevents coldness in the limb, a common complaint among older adults with limited activity.

Over several months, improved blood flow can make a visible difference. The limb looks healthier, skin tone evens out, and the feeling of tightness decreases. These small but important changes support both comfort and prosthetic readiness.

Managing Phantom Sensations

Many seniors experience phantom limb sensations or pain after an amputation. These feelings can range from mild tingling to sharp discomfort. EMS therapy, through gentle and rhythmic stimulation, can help calm these sensations over time.

By sending steady signals to the nerves, the BrawnBand helps the brain adjust to new patterns of sensation. This retraining reduces the frequency and intensity of phantom pain episodes. The result is better rest, fewer interruptions during sleep, and a calmer relationship with the body.

While EMS cannot completely eliminate phantom sensations, it can significantly ease them and reduce dependence on medication for relief.

Enhancing Prosthetic Control and Coordination

When seniors begin prosthetic training, the strength and responsiveness of the residual limb determine how easily they adapt. BrawnBand users often find that they can control their prosthetic more naturally because their muscles are already active and well-prepared.

Consistent EMS training helps the brain and muscles communicate better. This coordination allows smoother, more confident movements. The prosthetic feels like a helpful tool rather than an unfamiliar object.

Therapists often notice that seniors who use EMS regularly achieve faster progress in walking, grasping, or balance training. This not only improves mobility but also boosts morale, making recovery more rewarding.

Supporting Emotional Wellbeing Through Progress

Healing is not only about physical recovery—it’s also about regaining confidence. For seniors, each sign of progress feels deeply meaningful. EMS therapy provides visible, tangible results that inspire motivation.

The soft pulse of the BrawnBand becomes more than a physical stimulus—it becomes reassurance. It tells the body and mind that recovery is happening quietly, one gentle contraction at a time.

Many seniors describe this therapy as soothing and grounding. The regular routine brings a sense of stability, something they can look forward to each day. It helps reduce anxiety about mobility and brings a calm confidence that continues to grow.

Maintaining Safety During Long-Term Use

Safety is the foundation of every successful EMS routine. The BrawnBand is designed to be senior-friendly, but following a few simple precautions ensures comfort and effectiveness over time.

Before each session, the skin should be checked for redness, irritation, or swelling. If any unusual marks appear, the area should be rested until it heals. The pads should always be clean and replaced when worn out to maintain good contact and prevent friction.

Sessions should not be extended beyond the recommended duration, as overuse can tire the muscles. A balanced approach—short daily sessions rather than long, infrequent ones—is always safer and more effective.

Hydration and rest are equally important. Drinking enough water before and after each session supports muscle recovery and prevents cramping.

When to Pause or Adjust EMS Therapy

Certain situations call for rest or adjustment in therapy. Seniors should pause EMS sessions if they experience excessive swelling, sharp pain, or open wounds on the residual limb. Those with pacemakers or serious heart conditions should use the device only under medical supervision.

If fatigue or soreness occurs, skipping a day or lowering the intensity allows the body to recover naturally. EMS should always feel like a gentle aid, not a challenge.

In most cases, mild discomfort fades as muscles adapt. However, open communication with a physiotherapist ensures that any issues are addressed early, keeping therapy safe and effective.

Encouraging Family and Caregiver Involvement

Family support plays a big role in long-term recovery. Caregivers can help seniors with tasks like positioning the band, checking skin condition, and ensuring comfort during use. Their encouragement turns therapy into a shared, positive experience rather than a solitary task.

Even short check-ins—asking how the session felt or celebrating small improvements—can lift motivation. Many seniors feel reassured knowing someone is there to monitor their progress with patience and care.

When caregivers understand the purpose behind EMS, they can help seniors stay consistent, especially on days when motivation dips. This partnership strengthens both emotional and physical healing.

Integrating EMS into Everyday Life

The beauty of the BrawnBand lies in its simplicity. It can easily fit into a senior’s daily routine without disrupting comfort or convenience. Sessions can be scheduled after meals, before physical therapy, or during quiet moments of rest.

Some seniors prefer morning sessions to feel refreshed for the day, while others use it in the evening to relax tired muscles. Flexibility is key—what matters is maintaining a steady rhythm that feels natural.

As it becomes part of daily life, EMS no longer feels like therapy. It turns into a habit—a small but powerful act of self-care that keeps the body strong and balanced.

The Role of Professional Guidance

While the BrawnBand is designed for independent use, regular guidance from a physiotherapist ensures that therapy remains effective and safe. Professionals can adjust settings as the body changes, recommend new electrode placements, or modify session frequency to match recovery goals.

Periodic assessments also help track progress and catch any issues early. This teamwork between senior, caregiver, and therapist creates a holistic recovery environment where every aspect of wellbeing is supported.

Strength Beyond the Residual Limb

The benefits of EMS often extend beyond the residual limb. As circulation improves and muscles strengthen, overall energy levels rise. Many seniors report better sleep, improved digestion, and less fatigue throughout the day.

A strong, well-conditioned residual limb supports the rest of the body, reducing strain on joints and improving balance. With better posture and muscle tone, seniors move more confidently and safely in their daily lives.

This full-body harmony is what true recovery looks like—not just healing the limb, but nurturing the entire person.

Long-Term Confidence in Prosthetic Use

For seniors, confidence with their prosthetic doesn’t come overnight—it grows with every step, every adjustment, and every moment of practice. EMS therapy accelerates that journey by keeping the body responsive and the mind connected.

When muscles respond well, the prosthetic feels lighter and easier to control. Daily movements—walking, reaching, or holding objects—begin to feel natural again. This renewed confidence allows seniors to return to activities they love, from gardening to cooking to social gatherings.

Each of these small victories contributes to independence, dignity, and quality of life.

The Emotional Ripple of Empowerment

Recovery is deeply personal, but it’s also shared. When seniors regain mobility and strength, their families feel the joy too. The simple act of walking unaided, using a prosthetic with ease, or standing a little longer brings pride to everyone involved.

The BrawnBand helps make these moments possible by giving seniors control over their recovery. It’s gentle, safe, and designed with empathy—a reflection of how technology can truly care for people.

At RoboBionics, every innovation begins with this human understanding. We believe technology should heal, comfort, and empower—never overwhelm. The BrawnBand embodies that belief, helping seniors rediscover strength through calm, consistent care.

Conclusion

A gentle path to steady strength

Gentle EMS with BrawnBand keeps the residual limb active

Gentle EMS with BrawnBand keeps the residual limb active without stress. Small, regular sessions improve blood flow, calm nerves, and protect muscle tone. Over time, movement feels easier, pain softens, and confidence returns.

Make it a simple daily habit

Set a fixed time, keep intensity comfortable, and listen to your body. Pair EMS with light stretches, good hydration, and unhurried rest. Consistency matters more than long or hard sessions.

Support that grows with you

Work with your physiotherapist for placement and settings as your needs change. Caregivers can help with setup and skin checks so every session stays safe and soothing.

Take your next step with care

If you are ready to try BrawnBand or want guidance for a gentle home plan, our team at RoboBionics is here to help. Book a free demo to learn how BrawnBand can fit your routine and support your recovery with calm, steady progress.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

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You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

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We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

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In order for the Goods to be eligible for a return, please make sure that:

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The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

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We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

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2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

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5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
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 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

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6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.