Public Perception & Confidence: Handling Questions About Your Hand

Public Perception & Confidence: Handling Questions About Your Hand

There’s a quiet strength in living openly with a prosthetic hand. For many women in India, the journey of adapting to a prosthetic isn’t only about learning to use it—it’s about how to face the world with confidence when people notice, stare, or ask questions.

While prosthetic technology has advanced beautifully, public understanding hasn’t always kept up. Some people are curious, some are kind, and others may unintentionally make you uncomfortable with their words or expressions. But every question is an opportunity—a moment to teach, to normalize, and to show that your story is one of resilience, not limitation.

This article from Robobionics explores how to handle public perception with grace and confidence. From managing questions at work or social events to responding to children’s curiosity or strangers’ stares, it’s a guide designed to help you navigate the human side of prosthetic life—calmly, kindly, and powerfully.

Understanding Why People React Differently

The Role of Curiosity and Unfamiliarity

Most people who notice your prosthetic

Most people who notice your prosthetic hand are simply curious, not judgmental.

In India, prosthetics are still not something many see every day. So, when someone notices your hand, their reaction often comes from surprise or genuine interest, not insensitivity.

Children, for instance, may ask direct questions, while adults may hesitate or stare quietly. Recognizing that most reactions come from curiosity helps you approach them with patience instead of discomfort.

The Emotional Lens of Others

Everyone has a different emotional response to visible differences. Some people feel compassion and want to help; others feel unsure about what’s appropriate to say.

When someone hesitates to speak or acts awkwardly, it often means they’re afraid of offending you, not that they see you negatively.

Understanding this helps you take control of the interaction instead of letting it control you. You can guide the tone and make them more comfortable by being calm and confident.

The Influence of Social Conditioning

Cultural and social backgrounds play a big role in how people perceive prosthetics.

In some communities, medical devices are still associated with illness or disability. Others might see them as signs of strength or technology.

As more people become aware of modern prosthetic design and how seamlessly users adapt, perceptions are slowly shifting from sympathy to admiration.

Your presence in daily life, whether at work, in public transport, or at an event, becomes part of that social change.

How First Impressions Shape Reactions

First impressions matter—for both sides.

When people see how confidently you carry yourself, their perception often changes immediately. Your posture, smile, and openness set the tone of the interaction.

If you seem at ease, they take their cue from you. That’s the unspoken power you hold—the ability to shape the energy of every encounter.

Confidence, even in silence, communicates that your prosthetic isn’t something you hide; it’s just another part of who you are.

The Impact of Media and Representation

Movies, advertisements, and news stories have only recently started portraying prosthetic users in empowering ways.

In earlier years, prosthetics were often shown as symbols of tragedy or loss. Now, with changing awareness, they’re becoming symbols of resilience and achievement.

Still, not everyone has seen these modern representations. When someone’s reaction feels outdated, remember—it’s their exposure that’s limited, not your value.

Every time you walk confidently into a room, you’re rewriting what a prosthetic means in real life.

Building Inner Confidence Before Facing the World

Accepting Your Journey Fully

Confidence begins not from what

Confidence begins not from what others think—but from how you see yourself.

The day you accepted your prosthetic hand was a day of change. It wasn’t only about physical adjustment; it was about rebuilding a relationship with your body. That acceptance takes time, and that’s perfectly normal.

Every woman experiences that journey differently. Some embrace it instantly, while others go through phases of hesitation, pride, and finally, peace.

Allow yourself to feel all of it. Confidence grows naturally when you stop fighting how you feel and start understanding that every part of you tells a story of strength.

Learning the Power of Practice

Confidence isn’t a switch—it’s a muscle that strengthens through use.

At first, you may feel nervous stepping out in public or meeting new people. But every small interaction, every smile you exchange, and every question you answer adds to your ease.

Practice helps remove fear. You realize that most people are kind, that stares don’t last forever, and that your own comfort calms others too.

It’s not about pretending to be strong; it’s about showing up even when you don’t feel ready.

The Mirror Exercise for Confidence

One simple yet powerful way to build confidence is through the mirror exercise.

Every morning, stand before a mirror, look directly at yourself, and smile. Move your prosthetic hand naturally—adjust your hair, button your clothes, or lift a cup.

The goal is not to check appearance but to create familiarity. The more you see yourself in motion, the more natural your reflection feels.

Soon, your mind stops separating the prosthetic from the rest of your body—it becomes simply your hand.

This subtle change reflects outwardly. People see comfort when you carry it first.

Wearing What Makes You Feel Good

Clothing plays a surprisingly big role in confidence.

Choose sleeves, colors, or accessories that make you feel beautiful and at ease. For some women, showing their prosthetic openly feels empowering; for others, subtle styling offers comfort.

There’s no rule here—only choice. Wear what helps you walk tall.

When your outfit feels like you, your movements follow naturally. Your prosthetic becomes an accessory of strength, not something to hide.

Finding Your Own Rhythm in Social Spaces

Every public space—whether a market, a classroom, or an office—has its own rhythm. Confidence grows when you find yours.

Start small. Maybe visit a café alone, attend a gathering, or walk through a park. Let people see you as you are.

Each experience teaches you something about your comfort zones. Soon, your focus shifts from how others look at you to how freely you can move.

That shift—from awareness of others to awareness of yourself—is what turns discomfort into calm confidence.

Controlling Your Inner Dialogue

What we tell ourselves matters more than what others say.

If your inner voice constantly worries about being judged, your body will show that unease. But when your inner dialogue is gentle and positive, it reflects in your posture, your smile, and your tone.

Whenever you catch yourself thinking, “They might stare,” replace it with, “I’m doing great.”

It’s not denial—it’s training your mind to support you.

The stronger your inner voice becomes, the less external opinions can affect you.

Drawing Strength from Others Like You

Sometimes, the best confidence booster is seeing others live freely with prosthetics.

Joining online groups or meeting other women with similar experiences reminds you that you’re part of a larger, inspiring community.

When you share stories or advice, you realize you’re not alone. You see reflections of your own growth in others’ journeys.

That collective strength is powerful—it helps silence doubts and replaces them with pride.

The Role of Family and Friends

Loved ones play a huge role in rebuilding self-assurance.

When your family treats your prosthetic as normal, others around you learn to do the same. Their comfort teaches the world how to respond.

Encourage your close ones to use natural language—like saying “your hand” instead of “your prosthetic.” That small shift reinforces normalcy.

Over time, this environment of ease shapes your emotional resilience. You start stepping into the world already surrounded by confidence.

Celebrating Everyday Wins

True confidence grows through small moments of success.

Every time you do something new—shake a hand, drive a scooter, or attend a function—you prove your capability to yourself.

Keep track of these small wins. They’re not just daily tasks; they’re reminders that you’ve come farther than you think.

When you acknowledge your progress, fear loses its power.

Handling Questions, Curiosity, and Public Reactions Gracefully

The First Reaction: Staying Calm and Grounded

When someone points out your prosthetic

When someone points out your prosthetic hand or asks about it, your first instinct might be to feel tense or defensive. That’s completely natural.

But the secret to managing these moments lies in your composure. Take a small breath before responding. A calm tone and relaxed expression set the tone for the conversation.

People mirror your energy. If you react confidently, they treat the subject with the same ease. What could have been awkward turns into a simple human interaction.

It’s not about ignoring their curiosity—it’s about guiding it with grace.

Choosing How Much to Share

You don’t owe anyone your story. How much you share is entirely your choice.

If it’s a friend or colleague who asks sincerely, you might feel comfortable explaining how your prosthetic works or what inspired you to get it. If it’s a stranger asking out of curiosity, a short, polite answer is perfectly fine.

You might say something like, “It’s my prosthetic hand—it helps me with daily activities,” and smile. That’s enough.

Remember, you decide the boundaries. Confidence isn’t about always explaining—it’s about being at peace with saying only what you want.

Turning Curiosity into Understanding

When you choose to answer, you have the power to educate gently.

If someone asks how your prosthetic functions or whether it’s heavy, explain in simple terms. You could say, “It’s lightweight and designed for comfort. It lets me do almost everything I used to.”

These answers demystify the technology and show how normal and empowering prosthetics can be.

Your calm tone does more than inform—it shifts perception. It replaces pity with respect.

Handling Stares Without Losing Confidence

Sometimes, people won’t ask questions—they’ll just stare. This can be harder to deal with because it feels silent but visible.

The truth is, most people don’t mean harm. They’re often curious or unsure how to act. A simple smile or nod can break that silence gracefully.

If it’s prolonged or uncomfortable, you can meet their eyes confidently and look away naturally. The goal isn’t confrontation—it’s quiet assurance.

Every confident response teaches others that difference isn’t something to be stared at—it’s something to be respected.

Responding to Inappropriate Comments

Occasionally, someone might say something thoughtless or intrusive. Maybe they ask, “What happened to you?” in a blunt tone.

In those moments, protect your peace first. You can respond with firmness and politeness, saying, “I prefer not to talk about that, thank you.” Then move the conversation forward.

You don’t have to explain or justify. Setting clear boundaries shows strength without confrontation.

And remember—how someone speaks reflects their understanding, not your worth.

Educating Through Confidence

Sometimes, people simply haven’t met anyone with a prosthetic before. That’s why every time you move confidently in public—shopping, commuting, working—you become an unspoken educator.

Your actions normalize prosthetic use far more effectively than long explanations ever could.

When people see you button your sleeve, hold your phone, or carry your bag with ease, it quietly changes how they think. You’re showing, not telling, what capability looks like.

This kind of awareness builds empathy and inclusion wherever you go.

Handling Questions from Children

Children often ask the most direct questions, and they mean no harm.

When a child asks, “Why is your hand different?” or “Can I touch it?”, respond kindly. Say something like, “It’s a special hand that helps me do things,” and smile.

If you’re comfortable, you can let them look closer—but never feel obligated. By responding warmly, you teach them curiosity without fear or judgment.

You might not realize it, but that small moment shapes how that child will view differences for the rest of their life.

Dealing with Reactions in Public Transport or Markets

Busy spaces like buses, metros, and markets bring a mix of people and reactions. Some may offer seats or try to assist; others may stare silently.

The best approach is calm acknowledgment. If someone offers help you don’t need, thank them kindly. If someone seems curious, meet it with quiet confidence.

These places can feel overwhelming at first, but every outing builds comfort. Eventually, you’ll move through crowds without a second thought.

Your routine presence itself breaks stereotypes. People start seeing ability instead of disability.

Workplace Conversations and Professional Settings

At work, colleagues may ask questions out of genuine curiosity or admiration.

It helps to keep the conversation short and neutral. You could say, “Yes, it’s my prosthetic hand. It helps me with daily tasks just like anyone else.” Then smoothly shift back to the topic at hand.

This not only answers their curiosity but also signals professionalism. It reminds people that your identity goes far beyond your prosthetic—it’s your work, your talent, your contribution that matters.

Over time, your confidence becomes part of your professional presence, inspiring quiet respect.

Social Gatherings and Family Functions

In Indian social settings, especially large family events, people love to talk—and sometimes overstep.

Relatives or acquaintances might ask questions out of concern, not realizing they’re being personal. The key is to manage it with gentle boundaries.

Smile and say, “It’s something that helps me a lot—I’m very comfortable with it,” and steer the conversation elsewhere.

If someone keeps pressing, you can politely excuse yourself or change the subject. You owe no extended explanation, especially in spaces meant for joy and connection.

Learning to Laugh Naturally

Sometimes, humor can dissolve awkwardness faster than words.

If a friend or child says something innocent, responding with light humor can put everyone at ease. You might say, “Yes, it’s my super hand—it even makes better chai than before!”

A little laughter reminds people that you’re approachable and confident, while subtly showing that your prosthetic doesn’t define your personality.

Laughter, in many ways, is the sound of confidence made audible.

Rebuilding Social Comfort and Public Confidence Over Time

The Process of Growing Comfortable in Public

Confidence in public isn’t

Confidence in public isn’t something that appears instantly. It grows with time, experience, and repetition.

Your first few outings after getting a prosthetic might feel overwhelming. You might notice stares or worry about how to move freely in social spaces. But over time, those thoughts fade.

Every trip outside—whether it’s to a shop, office, or café—builds your comfort layer by layer. The key is consistency. The more you participate in daily life, the less power those fears hold.

Confidence doesn’t arrive one day—it unfolds quietly through everyday actions.

Redefining What “Normal” Means

One of the biggest shifts happens when you stop comparing yourself to who you were before and start defining your new normal.

Normal isn’t about having two natural hands—it’s about living fully with the one you have now. Your prosthetic hand becomes a part of that normal, blending into your routine naturally.

When you reach that stage, public reactions no longer unsettle you. People’s curiosity feels lighter, and you start moving through spaces with ease.

Your version of normal is valid, beautiful, and entirely yours.

Creating a Confident Body Language

Body language speaks before words do. The way you carry yourself shapes how people perceive you long before you speak.

Stand upright, keep your shoulders relaxed, and look people in the eye. Even small gestures—like a friendly nod or a calm smile—show quiet confidence.

Your prosthetic is not something to hide behind; it’s part of the posture that communicates strength.

When you move naturally, others mirror your comfort. You don’t just appear confident—you become the definition of it.

Small Social Challenges to Build Confidence

If large crowds still make you uneasy, start with smaller challenges.

Visit a familiar café, attend a close friend’s gathering, or walk through a quiet park. As you get used to being seen, increase your exposure gradually.

This step-by-step approach helps your mind adjust without stress. Each success becomes a small confidence deposit, making the next situation easier.

Soon, you’ll be navigating busy markets or corporate meetings without a trace of hesitation.

Finding Support in Safe Circles

Confidence thrives in the right company.

Spend time with friends, family, or colleagues who make you feel comfortable and respected. They’ll naturally help you grow stronger in public settings.

Their presence acts as a cushion when you’re in unfamiliar environments. With them around, you can handle any awkward moment with laughter or grace.

And slowly, you’ll find you don’t need that support as much anymore—because your self-assurance will become enough.

Embracing Your Uniqueness

There’s beauty in being different. What makes you unique can also make you unforgettable.

People remember confidence. They remember grace. They remember someone who carries themselves proudly despite standing out.

Your prosthetic hand can become a symbol of individuality, not limitation. Many women choose to style their prosthetics, personalize colors, or accessorize with jewelry.

These choices make your hand not only functional but also fashionable—an expression of who you are.

Turning Awareness Into Empowerment

Every time you interact confidently, you’re not just representing yourself—you’re shaping how society views prosthetic users.

You’re showing others that life after limb loss isn’t about restriction but rediscovery. You’re proving that elegance, intelligence, and independence can coexist with technology and resilience.

When young girls or new prosthetic users see you moving freely, you become their unspoken role model. That’s real empowerment—one quiet moment at a time.

Managing Social Media Presence

In the modern world, confidence also extends online.

You might choose to share your journey on social platforms—posting photos, writing reflections, or showing how your prosthetic helps you live fully.

This openness doesn’t just inspire others; it redefines what visibility looks like for people with assistive technology.

However, if you prefer privacy, that’s equally valid. Confidence isn’t about public sharing—it’s about living on your terms.

Dealing with Emotional Overload

There will still be days when a comment or stare feels heavier than usual. That’s okay.

Confidence isn’t the absence of emotion—it’s learning how to return to balance.

If a situation leaves you upset, take a quiet moment afterward. Breathe, remind yourself of your worth, and let the moment pass. You are not your bad day, and one awkward encounter doesn’t erase your progress.

Each challenge strengthens your emotional resilience, preparing you for the next moment with more ease.

Encouraging Others Through Your Example

As you grow more confident, you’ll naturally start helping others on similar journeys.

Whether through conversation, mentorship, or simple presence, you become a source of reassurance. You show others that public confidence is possible, no matter how unfamiliar it feels at first.

By living fully and authentically, you become the living example of empowerment that others quietly draw courage from.

Confidence with a prosthetic hand isn’t about pretending that questions or stares don’t exist—it’s about meeting them with understanding and grace. It’s learning that curiosity is human, and your calmness teaches others how to respond with respect.

Every interaction becomes a small act of awareness. Whether it’s a stranger at the market, a colleague in a meeting, or a child who asks out of pure curiosity, your response builds empathy. You show that your prosthetic hand isn’t a barrier—it’s a bridge between resilience and modern possibility.

True confidence comes from knowing that you are more than your story. You are not defined by how others see you but by how you see yourself. Your prosthetic is not a symbol of loss; it’s a reminder of your strength, your choices, and your will to live fully.

Over time, the questions fade. What remains is admiration—for your courage, your ease, and your authenticity. And every time you walk out into the world with your head high, you quietly change what society believes about ability, beauty, and confidence.

At Robobionics, we believe confidence grows not from perfection but from comfort. Our mission is to create prosthetic hands that help you move naturally and live freely—so that the world sees what truly matters: your spirit.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

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6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

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6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.