Insurance and Ayushman Bharat for Prosthetic Hands: Women’s Guide

Insurance and Ayushman Bharat for Prosthetic Hands: Women’s Guide

Access to quality prosthetic care can change a person’s life. For women who have lost a limb, a well-designed prosthetic hand restores more than mobility—it restores independence, confidence, and a sense of normalcy.

However, one major challenge still stands in the way for many Indian women: affordability. The cost of prosthetic hands, especially advanced myoelectric or customized cosmetic ones, can feel overwhelming.

That’s where health insurance and government support programs like Ayushman Bharat come in. These schemes have opened doors to affordable, and sometimes even free, prosthetic rehabilitation. Yet, many women in India still don’t know that they qualify for coverage—or how to navigate the paperwork to actually access it.

This guide breaks down everything you need to know about prosthetic hand coverage under insurance and Ayushman Bharat. It’s written especially for women—because the path to recovery should never be slowed down by confusion or lack of clarity.

We’ll explore how insurance works, what Ayushman Bharat covers, how to apply step-by-step, and how to make sure you get the right prosthetic through the right channel.

Understanding the Cost of Prosthetic Hands in India

Why Prosthetic Hands Are an Investment

A prosthetic hand is not just

A prosthetic hand is not just a medical device—it’s a daily companion that helps you perform tasks, regain independence, and rebuild confidence. The materials, technology, and customization involved make it a specialized piece of engineering.

For women who juggle work, home, and caregiving, a prosthetic that fits well and functions smoothly can make a huge difference in comfort and routine. However, the precision that goes into each device is what makes it costly.

Price Range Based on Type and Technology

The price of a prosthetic hand in India depends heavily on the type and level of technology it uses. Basic body-powered models may start around ₹30,000 to ₹60,000. These are durable, functional, and suitable for everyday activities like cooking, cleaning, and light office work.

Myoelectric or bionic prosthetics, which operate using muscle signals, can cost anywhere from ₹2 lakhs to ₹10 lakhs or more. These offer more natural movement, improved grip control, and a realistic appearance.

In between these two extremes are hybrid models that combine mechanical simplicity with limited electronic features, often priced around ₹1 to ₹3 lakhs.

Customization and Fit Matter in Cost

No two users are alike, and neither are their prosthetics. Women, especially those with smaller frames or specific aesthetic preferences, often need customized sockets or silicone gloves matched to their skin tone.

This customization improves both comfort and appearance but can add to the cost. A hand tailored to your size, skin shade, and daily use pattern may cost slightly more—but it performs better and lasts longer.

Maintenance and Replacement Costs

The expense doesn’t end with the purchase. Like any piece of technology, prosthetics require maintenance. Components such as gloves, batteries, or control cables may need replacement every few years.

Annual servicing, cleaning, and occasional recalibration ensure your prosthetic continues functioning smoothly. These small costs can add up, which is why insurance or government assistance is so valuable—it can cover not only the initial fitting but also future upkeep.

Regional Differences in Pricing

Costs can vary depending on where you live in India. Urban centers like Delhi, Mumbai, or Bengaluru generally have more advanced prosthetic clinics, which may charge more due to higher-quality components and services.

In smaller towns or through government hospitals, basic prosthetics may be available at subsidized rates or even free under certain health programs.

Understanding where to seek help is key, as your region might already have tie-ups with approved prosthetic centers through schemes like Ayushman Bharat.

Why Financial Assistance Is Essential for Women

In many Indian families, women prioritize the needs of others before their own. This often delays prosthetic rehabilitation after limb loss. The cost factor only adds to hesitation.

Affordable access through insurance or national health schemes removes that financial burden. It empowers women to focus on recovery, skill-building, and returning to their everyday roles without worrying about how to fund their prosthetic.

A Step Toward Equal Access

When prosthetics become affordable, they become accessible. This shift promotes equality—allowing women from all income groups to regain independence after amputation.

It also increases participation in work, education, and social life, which benefits not just the individual but the community as a whole.

Health Insurance Coverage for Prosthetic Hands in India

Why Insurance Matters in Prosthetic Rehabilitation

Health insurance is often seen as

Health insurance is often seen as something that protects us during surgeries or hospital stays. But for amputees, it can mean much more—it can determine how soon and how comfortably life returns to normal.

Prosthetic rehabilitation can be expensive, and many people are unaware that their insurance policy may already include partial or full coverage for prosthetic limbs. Understanding how this works helps ensure you don’t miss out on benefits you’re entitled to.

Inclusion of Prosthetics Under Medical Insurance

In the past, most health insurance policies in India didn’t cover prosthetic devices at all. They focused mainly on hospitalization, surgery, and medications. But that’s slowly changing.

Many insurers today recognize prosthetics as part of post-surgery rehabilitation, especially if the amputation was medically necessary. This means costs related to the fitting, purchase, and training for prosthetic use may now fall under coverage.

However, inclusion varies between insurers. Some policies cover only a part of the prosthetic’s cost, while others may require you to pay upfront and claim reimbursement later.

Coverage Limits and Conditions

Even when prosthetic coverage is included, there are limits. Some insurance plans cap reimbursement based on a certain percentage of the total policy amount. Others may have a separate sub-limit for assistive devices like artificial limbs.

For example, if your total insured amount is ₹5 lakhs, the prosthetic coverage might be limited to ₹50,000 or ₹1 lakh, depending on your policy terms.

Understanding these small details before filing a claim saves you time and prevents misunderstandings. Always read the fine print or speak directly to your insurance provider for clarity.

Employer and Corporate Health Plans

If you work in a corporate setting, your company’s group health plan may already include prosthetic coverage. These plans often have broader rehabilitation benefits, especially for employees recovering from accidents.

Women in formal employment can check with their HR departments to confirm whether prosthetic rehabilitation is part of the employee wellness package.

Some companies even collaborate with specialized prosthetic clinics to ensure faster and smoother access to devices. This not only reduces paperwork but also speeds up recovery and return to work.

Accident and Disability Insurance

Separate from health insurance, accident and disability insurance policies can also help cover prosthetic costs. These plans are designed to assist financially after accidents or injuries that result in partial or complete limb loss.

For example, a personal accident policy often includes a lump-sum payout upon permanent disability. You can use that money toward a high-quality prosthetic hand, fittings, and related therapies.

This kind of coverage gives flexibility—you choose where and how to get your prosthetic, rather than relying only on hospitals within a specific network.

The Role of Government-Backed Insurance Plans

In India, government-supported insurance schemes are playing an increasing role in prosthetic care. For families that cannot afford private insurance, schemes like Ayushman Bharat, PMJAY, and state health missions bridge the gap.

They often cover prosthetic fitting, follow-up therapy, and training at recognized rehabilitation centers. For women, these schemes are particularly beneficial, as they remove financial obstacles that often delay recovery.

Filing a Claim for Prosthetic Coverage

The process of claiming prosthetic benefits under insurance involves documentation, verification, and follow-up. It usually begins with the treating doctor’s recommendation for a prosthetic device.

Once you have a written prescription or medical report explaining the necessity of the prosthetic, you can submit it to your insurer along with cost estimates from an approved supplier.

Depending on your policy, reimbursement may occur after you’ve purchased the prosthetic, or the insurer may pay the provider directly through a cashless process.

Maintaining all receipts, medical notes, and photos of the device ensures a smoother claim process.

The Importance of Choosing an Empaneled Prosthetic Provider

Insurance companies typically prefer you to use empaneled providers—clinics or manufacturers they have agreements with. This ensures quality standards and prevents inflated pricing.

For users, this is actually helpful. Empaneled centers are usually experienced with insurance procedures, so they can assist in filling out forms, submitting invoices, and handling follow-ups.

Robobionics, for instance, often works with hospitals and insurers to simplify the process for users who are already under rehabilitation coverage.

Coverage for Replacement or Upgrades

Many users don’t realize that prosthetic hands have a limited lifespan. Depending on the model and level of use, they might need replacement every five to seven years.

Some insurance policies allow partial coverage for replacements, especially if wear and tear have been medically verified. Advanced policies may even consider upgrades—allowing you to shift from a basic model to a myoelectric one when medically justified.

This feature helps women continue using modern and comfortable prosthetics without bearing the full cost themselves.

Insurance for Children and Young Users

For younger amputees, especially girls, insurance plays a crucial role because prosthetics need replacement as the body grows.

Certain pediatric health plans and disability insurance schemes cover multiple prosthetic fittings across years. These plans ensure that the child’s device keeps up with their physical and social development without causing financial stress on the family.

Parents should ask their insurer specifically about “growth-based refitting” or “recurrent rehabilitation coverage” when choosing a policy.

Reviewing and Customizing Your Policy

If you already have health insurance, reviewing it yearly helps ensure your coverage evolves with your needs.

Some insurers allow you to add prosthetic coverage through an add-on or rider at a small extra cost. These riders can make a major difference if you ever require replacement, servicing, or an upgrade.

As prosthetic technology advances, it’s wise to stay proactive. Updating your policy ensures you’re covered for the latest devices rather than being limited to older, basic models.

The Growing Awareness of Prosthetic Inclusion

More insurance companies are beginning to recognize prosthetics as essential to complete rehabilitation rather than optional aids.

This shift has been driven by patient advocacy groups, manufacturers, and organizations promoting limb-loss awareness in India. For women, especially in rural areas, this change could be life-changing—making advanced prosthetics accessible through affordable health plans.

Ayushman Bharat and Government Support for Prosthetic Hands

Understanding Ayushman Bharat

Ayushman Bharat, also known as

Ayushman Bharat, also known as the Pradhan Mantri Jan Arogya Yojana (PMJAY), is one of India’s largest health protection schemes. It was launched to make quality healthcare accessible to low-income families and individuals who otherwise could not afford major medical expenses.

Under this scheme, eligible families can receive up to ₹5 lakhs per year for hospitalization and medical treatment at empaneled public and private hospitals. But beyond surgeries and hospital stays, Ayushman Bharat also covers essential rehabilitation procedures—and that includes prosthetic fittings.

For women who have undergone amputation due to accidents, diabetes, cancer, or infections, this program can make the difference between waiting years for a prosthetic and getting one immediately after recovery.

Prosthetic Coverage Under Ayushman Bharat

Prosthetic care falls under the category of “rehabilitation and physical aid services.” While not every prosthetic device is listed by name, many approved packages include limb fitting and assistive device support.

In many states, specialized rehabilitation centers and government hospitals under Ayushman Bharat provide basic to mid-level prosthetic hands free of cost or at highly subsidized rates.

This means that women who qualify under the scheme can access prosthetic care without paying from their own pocket, as long as the procedure and provider are approved under PMJAY.

Who Qualifies for the Scheme

Ayushman Bharat is targeted toward economically weaker sections of society, especially families without a steady source of income or formal employment. Eligibility is determined based on the Socio-Economic Caste Census (SECC) database.

If your family’s name appears on the PMJAY list, you automatically qualify. Women from households marked under deprivation criteria—such as no adult male earning member, widowed women, or those living in rural areas—are often prioritized.

Checking eligibility is easy. You can visit the official PMJAY website or use the Ayushman Bharat app and enter your ration card, Aadhaar number, or mobile number to verify your name.

Step-by-Step Process for Getting a Prosthetic Under Ayushman Bharat

Getting a prosthetic hand through Ayushman Bharat involves a few steps, but once you understand the process, it becomes quite straightforward.

First, you need to visit an empaneled hospital or government rehabilitation center under the scheme. The attending doctor or specialist will assess your condition and determine if a prosthetic fitting is medically required.

Next, the hospital will raise a request through the PMJAY portal for approval. Once the claim is verified and sanctioned, the fitting can be done by an authorized prosthetic provider.

The best part is that all payments are handled directly between the government and the hospital—patients do not have to pay upfront or deal with reimbursement delays.

Where to Get Ayushman Bharat Prosthetic Services

Across India, several hospitals and rehabilitation centers are now empaneled to offer prosthetic services under Ayushman Bharat.

These include leading institutions like All India Institute of Physical Medicine and Rehabilitation (AIIPMR) in Mumbai, National Institute for Locomotor Disabilities (NILD) in Kolkata, and many district hospitals that have partnered with certified prosthetic manufacturers.

In some cases, private prosthetic centers such as Robobionics also collaborate with these hospitals to ensure that patients receive high-quality, durable, and well-fitted devices under government programs.

Support for Rural and Tier-II Cities

One of the biggest achievements of Ayushman Bharat has been extending healthcare access beyond metro cities. Many women in rural and semi-urban areas previously had to travel hundreds of kilometers for prosthetic fitting.

Now, with district-level centers included under PMJAY, care is more accessible than ever. Women from smaller towns can get evaluated, fitted, and trained in using their prosthetic hands—all within their local area.

This change not only saves money but also removes the logistical and emotional barriers that often keep rural women from seeking rehabilitation.

Awareness Challenges Among Women

Despite all these benefits, many women are unaware that prosthetic care is available through Ayushman Bharat. The lack of clear communication, especially in rural India, means that eligible beneficiaries often miss out on life-changing support.

Social stigma also plays a role. Some women hesitate to come forward for prosthetic fitting due to misconceptions about cost, appearance, or acceptance.

Community-level awareness campaigns led by local health workers, NGOs, and prosthetic providers are gradually changing this. They help women understand that Ayushman Bharat coverage is their right—not charity—and that it empowers them to live independently again.

Linking Disability Certification with Ayushman Bharat

In many cases, to qualify for prosthetic benefits, women must also have a valid disability certificate. This document verifies limb loss and ensures eligibility for multiple benefits beyond Ayushman Bharat, such as travel concessions and skill development grants.

The certification process usually happens at a government hospital, where a medical board evaluates your condition and issues an official certificate under the Rights of Persons with Disabilities Act.

Once this certificate is linked to your Ayushman Bharat ID, you gain smoother access to prosthetic coverage and related financial support.

Other Government Schemes That Support Prosthetic Care

Apart from Ayushman Bharat, several other programs help women access prosthetic limbs at minimal cost. The Assistance to Disabled Persons (ADIP) scheme by the Ministry of Social Justice and Empowerment is one such initiative.

Under ADIP, women with certified disabilities can receive free prosthetics and mobility aids from government-approved centers. These devices are fully funded by the government and distributed during camps or through regional centers.

The Artificial Limbs Manufacturing Corporation of India (ALIMCO), a government enterprise, also plays a major role in this effort. They provide high-quality prosthetic components across the country and collaborate with state health missions to ensure reach.

Combining Ayushman Bharat with Other Support Systems

The best part about India’s health ecosystem today is that you can combine different schemes for maximum benefit. For example, Ayushman Bharat may cover hospitalization and fitting costs, while ADIP provides the prosthetic device itself.

If you have private insurance, you can still use it to cover accessories, cosmetic gloves, or future upgrades.

This flexibility ensures that cost never becomes a permanent barrier. By understanding how these systems work together, women can plan their rehabilitation journey smartly and sustainably.

Success Stories from Across India

Thousands of women have already benefited from Ayushman Bharat prosthetic coverage. From homemakers regaining independence in rural Bihar to professionals returning to work in Bengaluru, these stories show how effective government support can be when accessed properly.

Many of these women had never imagined that such advanced prosthetics could be available without heavy expenses. Once fitted, they not only resumed daily activities but also became local ambassadors—encouraging others to apply for the same support.

These real examples remind us that rehabilitation is not just physical—it’s emotional and social too.

The Need for Continued Awareness and Policy Improvement

While Ayushman Bharat is a powerful program, it continues to evolve. Policymakers and prosthetic manufacturers are working together to include more advanced devices, ensure better training for healthcare workers, and simplify the claim process.

More awareness among women’s self-help groups, schools, and workplaces can help bridge the information gap. The more people know about these benefits, the stronger India’s rehabilitation network becomes.

Practical Tips for Women Accessing Prosthetic Insurance and Ayushman Bharat Support

Starting the Journey with Awareness

The first and most important step

The first and most important step toward accessing insurance or Ayushman Bharat support is awareness. Many women don’t begin the process simply because they assume prosthetics aren’t covered or that the paperwork will be too complicated.

Understanding that both private insurance and government programs are designed to make prosthetic rehabilitation affordable is the key to unlocking help. Awareness turns hesitation into action—and that’s where recovery truly begins.

You don’t need connections or influence to apply. What you need is clarity, proper documentation, and patience.

Preparing Essential Documents

Before applying for coverage under insurance or Ayushman Bharat, gather all necessary documents in advance. This makes the process smoother and prevents delays later.

Typically, you will need your Aadhaar card, ration card (for Ayushman Bharat), a recent passport-sized photograph, your doctor’s prescription for a prosthetic hand, and a copy of your medical discharge summary or surgery report.

For Ayushman Bharat, you should also check that your family is listed in the PMJAY database. If not, visit your nearest Common Service Centre (CSC) or Ayushman Mitra helpdesk at a government hospital to register.

Having everything ready before your hospital visit ensures that you can start the prosthetic approval process immediately after your consultation.

Working with the Right Prosthetic Center

Not all prosthetic providers are equipped to handle insurance or government-backed fittings. Choosing an empaneled or recognized provider ensures transparency and accountability.

Centers like Robobionics often collaborate with hospitals under Ayushman Bharat or other insurance networks. They understand how to manage the paperwork and can help you navigate claim approvals, follow-ups, and aftercare appointments.

A good provider also focuses on comfort and customization—helping you find a prosthetic that feels right both functionally and aesthetically.

Verifying Eligibility Before You Start

Before making any payment or starting the fitting process, always verify your eligibility for coverage. Many women proceed with fittings, assuming costs will be reimbursed later, only to find out that certain expenses aren’t covered.

Check your Ayushman Bharat ID or insurance policy clause carefully. Confirm whether prosthetic fitting, follow-up sessions, and maintenance are included.

It’s also a good idea to ask for written confirmation from the hospital’s insurance desk or your insurer’s customer service team. Having this documentation helps prevent disputes later.

Understanding What’s Fully Covered and What Isn’t

Ayushman Bharat and private insurers cover many prosthetic-related costs, but not always everything.

Most policies or schemes cover essential medical components like sockets, basic gloves, and mechanical hands. Advanced or cosmetic upgrades—like silicone skin matching, electronic fingers, or accessories—may require additional payment.

It’s important to ask your prosthetist to prepare a detailed quotation separating what’s covered and what’s not. That way, you can make informed decisions based on your needs and budget.

The Role of Ayushman Mitras and Help Desks

Every major hospital under Ayushman Bharat has a helpdesk manned by Ayushman Mitras—trained personnel who assist beneficiaries in understanding their coverage.

These individuals guide you through eligibility checks, claim registration, and hospital empanelment verification. For prosthetic fittings, they can direct you to the rehabilitation departments or partner centers where the procedure is approved.

If you face confusion, speak directly to them. Their job is to make the process simple, not bureaucratic. Many women find their confidence through the clear guidance these volunteers offer.

Coordinating Between Hospital and Prosthetic Provider

The most efficient way to secure coverage is by ensuring coordination between your treating hospital and your prosthetic provider.

If you had your surgery at a PMJAY-approved hospital, it can raise a direct claim for your prosthetic fitting. In this case, your prosthetist becomes the technical partner, and the government pays the hospital, which in turn pays the prosthetic center.

This avoids you having to make large payments upfront. Maintaining good communication between both sides keeps the process transparent and timely.

Planning for Follow-Ups and Adjustments

Once your prosthetic is fitted, follow-up sessions are essential for adjustments and training. Some insurance plans and Ayushman Bharat packages include these follow-ups for free within a certain period.

Always confirm how many review visits are covered. If they aren’t included, ask your prosthetist for a clear breakdown of costs so you can budget accordingly.

Regular follow-ups are crucial for women, especially if you’re using your prosthetic for varied daily activities like household work, office tasks, or child care. It ensures your socket remains comfortable and your hand functions optimally.

Using Government Health Cards

If you’re covered under Ayushman Bharat, make sure to keep your Ayushman Bharat Golden Card updated and in good condition. This card is your direct access point to free treatment.

When you visit a hospital or clinic, simply present it at the counter. All your details—family name, eligibility, and coverage balance—are automatically retrieved through the PMJAY system.

If you lose your card, you can easily reprint it at the nearest CSC center or Ayushman Mitra desk. Always carry a photocopy or digital version on your phone for emergencies.

Ensuring Privacy and Dignity During the Process

For many women, especially in traditional communities, discussing prosthetic fitting can feel uncomfortable. But both insurance and Ayushman Bharat programs are built to serve with dignity and respect.

You have the right to privacy during consultations, fittings, and follow-ups. If you ever feel uneasy, request a female technician or counselor. Most hospitals and prosthetic providers honor this request and ensure the environment is supportive.

The process should make you feel empowered, not exposed.

Taking Advantage of Skill Development Opportunities

Once you receive your prosthetic, you can also explore skill training programs for women with disabilities. These are offered by the Department of Empowerment of Persons with Disabilities and various NGOs across India.

Learning to use your prosthetic effectively for professional or domestic tasks boosts confidence and opens employment opportunities.

Many centers also conduct special workshops for Ayushman Bharat beneficiaries, teaching maintenance, safe handling, and adaptive techniques for everyday life.

Using Both Insurance and Ayushman Bharat Together

It’s possible to benefit from both systems if coordinated correctly. For instance, your private insurance may cover the prosthetic’s cosmetic finishing, while Ayushman Bharat covers the medical portion.

If both policies exist under your name, make sure to inform both providers in advance. They can help you design a cost-sharing plan where you pay minimal out-of-pocket expenses.

Transparency here is key—never try to file the same claim twice, as that can delay approval. Instead, request a written note explaining the split in responsibilities between both parties.

Replacing or Upgrading Your Prosthetic in the Future

As technology evolves, you may wish to upgrade from a mechanical to a myoelectric or lightweight design. Ayushman Bharat currently prioritizes functional prosthetics but is slowly expanding its list to include more advanced devices.

Private insurance is usually more flexible with upgrades, especially if your doctor provides a medical justification such as improved grip need or skin irritation with older models.

Keeping your medical records and old device receipts helps when applying for an upgrade in the future—it proves your history of legitimate need.

Inspiring More Women to Apply

Every woman who successfully receives a prosthetic under Ayushman Bharat or insurance becomes an example for others. By sharing your experience in local groups, NGOs, or social media, you inspire others to take the same step.

Awareness spreads fastest through stories. When women see someone from their own background benefit from a prosthetic, they start believing it’s possible for them too.

Your journey becomes not just a story of recovery, but of leadership and empowerment.

Building Confidence Through Community

Many organizations across India now host communities and forums for women with prosthetics. These spaces offer emotional support, practical tips, and mentorship.

Engaging with others who’ve gone through the same journey helps you stay updated about new prosthetic technologies, policies, and rights.

You can also join state-level disability networks, which often collaborate with government agencies to improve access and awareness.

The Role of Manufacturers in Simplifying Access

Manufacturers like Robobionics play a crucial role beyond design and fitting. They also act as bridges between patients and insurers or government agencies.

By maintaining partnerships with hospitals, they ensure that the prosthetic devices meet required standards and that paperwork is handled quickly.

The aim is simple—to make the process as smooth as possible for every woman who walks in seeking a new beginning.

Looking Ahead: A More Inclusive Future

As India continues to expand Ayushman Bharat and improve private insurance systems, prosthetic care is becoming more inclusive. Women from all walks of life—rural or urban, working or homemakers—are gaining access to modern rehabilitation.

The next few years will likely bring more standardization, faster approvals, and a wider range of covered devices.

For now, the focus should be on awareness. Knowing that support exists, and learning how to claim it, is the first step toward reclaiming your independence and confidence.

Final Thoughts

Getting a prosthetic hand is not just a medical decision—it’s an emotional and financial journey. For women, it often means rediscovering self-reliance after loss.

With insurance and Ayushman Bharat, this journey no longer has to be delayed or unaffordable. Help is available—you only need to reach for it.

By taking one step at a time, supported by the right information and professionals, you can rebuild your routine, your confidence, and your life.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.