Sensitivity & Skin Checks in Prosthetic Trial Sockets: Comfort First

Sensitivity & Skin Checks in Prosthetic Trial Sockets: Comfort First

When someone tries a new prosthetic for the first time, one thing matters most—comfort. It’s not about how advanced the design looks or how strong it feels. What truly defines success is how gently the socket fits your skin and how naturally it connects with your body.

At Robobionics, we believe every prosthetic journey should begin with care, not pressure. The socket—the part that touches your skin—decides everything. If it’s too tight, too loose, or irritates your skin, it can turn daily use into a struggle. That’s why our trial sockets are designed not just for testing function, but for checking sensitivity and skin health before the final fit is made.

This article takes you behind the process. You’ll learn why sensitivity testing matters, how we check skin comfort, what signs to watch for, and how to make sure your first fitting experience feels safe and right. We’ll also show how regular skin checks can protect you from long-term problems and keep your prosthetic journey smooth from day one.

Why sensitivity and skin checks come first

The foundation of a good prosthetic fit

Every prosthetic begins where your body meets the socket

Every prosthetic begins where your body meets the socket. That connection point is delicate. Your skin, muscles, and nerves must adapt to something new pressing, holding, and supporting your weight or motion.

If that contact isn’t right, everything else—alignment, control, even confidence—falls apart. A prosthetic that looks advanced but causes pain or redness won’t be worn for long.

That’s why sensitivity testing and skin observation come before all else. They tell us what your body can handle and how much pressure feels safe.

Listening to your skin

Your skin speaks, even when you don’t. It tells you when something’s wrong—through warmth, color changes, or a prickly feeling. We pay close attention to those signals during every trial.

You might think a little redness is normal, but it’s not always harmless. Small signs can reveal where the socket needs reshaping or padding. Acting early prevents injury and helps you build comfort faster.

More than a medical step

This isn’t just a clinical check—it’s emotional reassurance. When people try a prosthetic for the first time, fear of pain is real. Sensitive, careful fittings help build trust.

By focusing on comfort first, we help users relax, move naturally, and believe in the process. Confidence grows when pain doesn’t.

Understanding skin sensitivity

What makes the limb sensitive

After amputation, the skin around your residual limb goes through major changes. It becomes more exposed, sometimes thinner, and often more reactive to touch, heat, or pressure.

The nerves that once carried signals to your hand or leg now end in smaller, more concentrated areas. That’s why even gentle pressure can feel intense.

During a trial fitting, we test how your limb responds to contact, compression, and motion. These responses guide how we design the final socket.

How sensitivity changes over time

In the first few weeks after amputation, the skin can feel tender and uneven. With gradual training and desensitization exercises, it starts adapting to touch again.

But even months later, sensitivity can vary daily depending on temperature, activity, or health. That’s why skin checks aren’t one-time—they’re ongoing.

Our team tracks those shifts and adjusts socket fit accordingly. Comfort today must stay comfort tomorrow.

Individual differences

No two limbs are alike. Some users have smooth, soft skin; others have scars or bone prominences. Each surface reacts differently.

That’s why trial sockets are never “one-size-fits-all.” Every socket we create is personalized—shaped, lined, and adjusted based on your skin’s real behavior.

What happens during a sensitivity check

Gentle touch testing

Before we even fit the trial socket, we start with simple touch tests. Using soft materials like cotton or silicone pads, we check how sensitive different parts of your limb are.

You’ll tell us where it feels normal, ticklish, or sharp. That map helps us avoid high-sensitivity zones while designing socket contact areas.

Pressure and load tests

Next, we simulate how the limb will feel under load. Using mild compression sleeves or light weight-bearing tests, we note how your skin responds to pressure.

If you feel tingling, heat, or dull pain, we know which areas need softer materials or relief zones. These adjustments keep blood flow steady and reduce friction.

Motion and friction analysis

Once the trial socket is on, we guide you through short movements—lifting, bending, or walking, depending on the prosthetic type.

We watch for small shifts that might cause rubbing or pinching. Even tiny movements can reveal big comfort issues. Adjustments are made in real time until you can move freely.

Common skin reactions during trial fittings

Redness and warmth

Mild redness is common during early trials. It usually means your skin is adjusting to pressure. But redness that lingers or feels hot suggests irritation.

We monitor these spots carefully. A bit of extra padding or shape correction often solves it before it becomes serious.

Sweating and moisture

Many users notice more sweat inside the socket. It’s natural—your skin is enclosed and active. But trapped moisture can cause itchiness or bacterial growth.

We use breathable liners and recommend regular cleaning routines. Some users also try antiperspirant sprays designed for sensitive skin.

Pressure marks or bruising

Dark spots or deep marks mean the pressure isn’t balanced. We adjust the socket shape immediately to relieve it.

Ignoring these signs can cause blisters or skin breakdown later. The faster you tell us what you feel, the faster we fix it.

Phantom sensations

Some users feel pain or tingling even when the limb isn’t touched. These are nerve-based sensations, not skin issues. Still, they influence comfort.

We note these sensations and use soft materials that cushion nerve endings, easing the discomfort.

The role of liners and socket materials

Why liners matter

The liner is your skin’s first shield.

The liner is your skin’s first shield. It reduces friction between the socket and limb, spreads pressure evenly, and absorbs sweat.

We use medical-grade silicone or gel liners that adapt to skin texture. For users with high sensitivity, softer liners make a big difference.

Matching material to lifestyle

If you work in warm environments or move a lot, we recommend breathable liners. If you do heavy lifting, firmer options provide better support.

Our goal is to match your daily reality, not just your measurements. You shouldn’t have to change your routine for your prosthetic—it should adapt to you.

Cleanliness and care

A clean liner keeps skin healthy. We guide every user on washing and drying routines to prevent irritation or odor.

Simple habits—like cleaning with mild soap and drying fully before use—protect both the liner and your skin long-term.

How trial sockets help identify comfort zones

Transparent for observation

Our trial sockets are often made of clear materials. This allows clinicians to see how your skin behaves inside—where pressure builds or where space is too loose.

Visual feedback makes fitting more accurate. It’s easier to correct what you can see.

Adjustable in real time

We can reshape or trim trial sockets during the session. If a spot feels tight or pinches, we relieve that area instantly.

Small fixes now prevent big problems later. The aim is to reach a stage where the socket feels like an extension of your body, not an object attached to it.

Testing movement safely

We always encourage users to move gently with the trial socket—walking, bending, or gripping objects. This shows how comfort holds up in motion, not just at rest.

Sometimes, pressure feels fine when still but becomes painful during activity. The trial phase catches those differences early.

Checking circulation and skin color

Why circulation checks matter

Good blood flow keeps your skin strong and pain-free. If the socket is too tight, it can restrict circulation, causing numbness or color change.

We look for early signs—bluish skin, swelling, or coldness. These are warning signals to adjust fit immediately.

Simple tests we do

During fitting, we may ask you to remove the socket after a few minutes. We’ll check how quickly your skin color returns to normal. Fast recovery means healthy circulation.

If redness stays longer than 20 minutes, we ease the pressure points and retest. The goal is a snug fit without strain.

What you can do at home

After your trial, we teach you how to do mini skin and circulation checks yourself. Look at your limb after use. If any area feels cold, numb, or stays red too long, stop wearing the prosthetic and contact your clinician.

Monitoring daily helps you catch problems before they grow.

The importance of communication during fittings

You are the expert of your body

No one knows your comfort better than you. We rely on your feedback—every comment, every sensation—to perfect your fit.

Don’t hesitate to speak up during a trial. Even a small “this feels warm” or “this area tingles” helps us make important adjustments.

Creating a safe dialogue

Our team listens without rushing or judging. Your comfort shapes every decision. We never force you to continue if something feels wrong.

That open communication builds trust. It turns a technical process into a partnership.

Documenting progress

We record all feedback, even small details, after each fitting. These notes guide future adjustments and create a clear comfort history for you.

By the final fitting, the result is a socket made not just from measurements—but from shared understanding between you and your prosthetist.

Skin care routines before and after fittings

Pre-fitting preparation

Clean, dry skin is less prone to irritation. Before every fitting, wash your limb with mild soap and water, then pat it dry.

Avoid applying thick creams or oils before putting on your liner—they can trap heat and moisture.

After fitting care

Once the socket is removed, gently clean your limb again. Inspect for redness, spots, or irritation. If you notice anything unusual, let us know before your next trial.

Applying a light, fragrance-free moisturizer at night helps skin recover and stay supple.

Long-term skin resilience

Healthy skin adapts better to prosthetics. Eating well, staying hydrated, and avoiding friction during daily use all help.

We also recommend short “rest breaks” during long prosthetic wear. Removing the socket for a few minutes lets your skin breathe and reset.

When adjustments are necessary

Recognizing early warning signs

Pain, pinching, or burning sensations are red flags. So are deep marks, persistent redness, or swelling. These signs mean your socket needs modification.

Don’t wait for it to worsen. The earlier we fix it, the easier it is to restore comfort.

How adjustments are made

We may heat and reshape small sections, add extra padding, or change liner thickness. Sometimes, a new cast is taken for improved symmetry.

Each change is small but significant. Comfort grows step by step, guided by your feedback.

Follow-up schedule

Even after your final socket is ready, we schedule regular reviews. The body changes with time—muscle tone, limb size, or skin condition can shift.

Routine checks ensure your fit stays as good as day one.

Long-term comfort maintenance

The reality of daily wear

After you start using your final prosthetic

After you start using your final prosthetic, real-life comfort becomes a day-to-day journey. Your limb changes shape slightly with temperature, activity, and time of day. That’s why what feels perfect in the morning can feel snug by evening.

We teach users to recognize these small variations instead of ignoring them. A quick rest, a readjustment of the liner, or loosening the socket briefly can restore balance. Awareness prevents discomfort before it turns into injury.

Regular professional reviews

Even when everything feels fine, we recommend check-ups every few months. During these visits, we inspect your socket, liner, and skin condition. Small tweaks often make big differences.

If you’ve lost or gained weight, or if your skin texture has changed, a re-fit might be needed. The body is living and changing—your prosthetic should follow its rhythm.

Keeping equipment fresh

Every material, no matter how strong, ages over time. Liners stretch, sockets polish down, and padding compresses. Cleaning regularly and replacing worn parts keeps your setup safe.

We encourage every user to think of their prosthetic like a pair of running shoes. It performs best when maintained with care and replaced when tired.

Managing pressure safely

The balance between snug and tight

A well-fitted socket should feel secure but never restrictive. If it feels tight enough to cut circulation or cause numbness, it’s too much. If it feels loose and slips, you’ll experience rubbing that can hurt over time.

Our aim is always balance—enough grip for control, enough freedom for comfort. It’s a partnership between technology and your body’s signals.

Adapting to daily changes

Humidity, activity level, or even what you eat can slightly change your limb’s volume. Some users prefer keeping two liners of different thicknesses—one for cooler mornings and one for warmer, swollen afternoons.

We teach you how to sense when a swap or small change helps. This independence ensures your comfort doesn’t depend on clinic visits alone.

Relieving high-pressure spots

If a small area repeatedly feels sore, that’s your body asking for help. We identify such zones with pressure-mapping tests. Once we see where the stress concentrates, we relieve it with trimming, contouring, or liner layering.

It’s not trial and error—it’s careful sculpting guided by your feedback and science.

Emotional confidence and adaptation

Rebuilding trust in your body

Wearing a prosthetic is not only physical—it’s deeply emotional. Some people worry every new movement will hurt or cause marks again. That hesitation is natural but fades with gentle progress.

When fittings go smoothly and skin feels safe, trust returns. Each pain-free day tells your mind: “This is part of me now.” That quiet acceptance unlocks full confidence.

Overcoming fear of pain

Many new users still carry memories of earlier fittings or ill-fitting devices. We take time to rebuild comfort emotionally as well as physically. No one is rushed or judged.

We remind you that pain is not normal. The absence of pain is the new goal—and it’s fully achievable. Once you believe that, the process feels lighter and more empowering.

The confidence to live freely

Comfort creates confidence. When you don’t have to think about your limb, you can focus on your work, your hobbies, your relationships.

Our proudest moments come when users say, “I forgot I was even wearing it.” That’s the true sign of success—a device that disappears into your daily life because it simply feels right.

The clinician’s role in long-term comfort

Partnership beyond fitting

At Robobionics, our relationship with users doesn’t end after delivery. Your clinician remains your guide for months, sometimes years.

We believe in follow-up, not follow-through. Each check-up is a conversation—how your skin feels, how your routine evolved, what challenges emerged. These details help us keep your prosthetic tuned to your real life.

Training and adaptation support

Our prosthetists work with physiotherapists and occupational therapists to design personalized comfort exercises. These include gentle stretches, balance drills, and desensitization techniques.

Together, we make sure your muscles support the socket evenly and your skin stays flexible under daily pressure.

Transparent guidance

We explain every adjustment clearly. You’ll know what’s being changed, why it’s needed, and what difference it makes. Transparency builds trust—and that trust makes care consistent and effective.

Home routines for lasting comfort

Daily inspection

Before and after wearing your prosthetic, check your limb under good light. Look for redness, swelling, or unusual dryness.

Running your fingers lightly over your skin helps detect hidden soreness. The sooner you catch issues, the faster they heal.

Clean and dry habits

Always start with clean, dry skin. Sweat trapped under the liner invites irritation. If you work outdoors or in heat, take short breaks to remove the prosthetic and let your skin breathe.

At night, apply a mild, fragrance-free moisturizer. Let it soak fully before bed. Soft, healthy skin tolerates pressure far better than dry, cracked skin.

Rest and variation

Your skin, like any muscle, needs rest. Short breaks throughout the day prevent overuse. If your job demands long hours, try to remove the prosthetic during lunch or quiet periods.

Rotating between different liners or socks can also reduce friction and pressure concentration.

Building awareness through education

Teaching the small signs

We train every user to recognize

We train every user to recognize the earliest signs of discomfort. If an area stays red beyond 20 minutes or feels warm after removal, it needs attention.

This small awareness saves weeks of trouble later. Prevention is always better than treatment.

Educating caregivers and family

Family support strengthens success. We involve caregivers in every session—showing them how to assist with cleaning, donning, and daily checks.

When loved ones understand the process, anxiety drops, and motivation rises. They become partners in progress, not bystanders.

Sharing knowledge with new users

Experienced users often become mentors for newcomers. They share practical advice—what helped, what didn’t, and how to stay positive through adaptation.

Community learning turns prosthetic use into a movement of mutual support, not an individual struggle.

Research and technology for better skin comfort

Smarter materials

Modern prosthetic materials now respond to temperature and moisture. Some liners adapt firmness based on skin warmth, staying soft when needed and firm when active.

We continuously test these innovations in India’s climate, ensuring they suit both humidity and heat. Comfort here needs more than imported solutions—it needs local adaptation.

Sensors for real-time feedback

Emerging designs include sensors that track socket pressure and skin temperature. If something feels wrong, the prosthetic alerts both user and clinician through an app.

Such systems will make comfort measurable, not just felt. Robobionics is exploring these tools for future models to make proactive care the norm.

Personalized socket printing

3D scanning and printing allow sockets to match every contour of your limb precisely. Unlike traditional casting, it captures even minor variations, reducing pressure unevenness.

Combining this with flexible, breathable materials offers a truly next-generation comfort experience.

The future of comfort-driven prosthetics

Shifting priorities

For years, prosthetics focused on movement and strength. Now, the focus is shifting to comfort and skin health. Because true mobility isn’t about power—it’s about sustainability.

We’re proud to be part of this shift, building technology that listens to the body instead of forcing it to adapt.

Comfort as technology’s new benchmark

Our Sense of Touch technology was born from that belief. It doesn’t just help control the prosthetic; it reduces the subconscious pressure people put on their sockets.

By teaching users how much force is “just right,” we prevent overgripping, reduce stress, and protect skin without sacrificing performance.

Making comfort affordable

Comfort shouldn’t be a privilege. We design high-quality sockets and liners that are made in India but meet global standards. That lowers costs while keeping durability high.

Every step toward affordability expands access—and access means more people living without pain.

next step

Comfort begins with awareness

Your skin is your best teacher. Listen to it, respect it, and act early when it sends a signal.

Experience comfort firsthand

Book a free prosthetic trial with Robobionics and see how personalized fittings make every step painless and secure. Visit www.robobionics.in/bookdemo.

Our promise

We build more than prosthetics—we build comfort you can trust. With care, precision, and empathy, we ensure every user feels at home in their own body again.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.