What to Wear to a Prosthetic Trial Fit: Sleeves, Shoes, Liners

What to Wear to a Prosthetic Trial Fit: Sleeves, Shoes, Liners

A prosthetic trial fit is an exciting and meaningful step in your journey toward greater independence. It is the first time you will feel how a device interacts with your body, how it supports your movement, and how it fits into your daily life. While the fitting itself is guided by your prosthetist, one detail often overlooked is what you choose to wear on that day.

The right clothing makes a big difference. Soft sleeves protect your skin, proper liners help with comfort, and the right shoes keep your balance steady. What you wear is not about style—it is about safety, comfort, and making the trial fit as smooth as possible.

At RoboBionics, we remind every user that clothing is part of the fitting process. It affects how the device grips, how much freedom you feel, and even how confident you are during those first movements. Simple choices on the morning of your appointment can set the tone for a successful and comfortable trial.

The Role of Sleeves in a Trial Fit

Why sleeves matter

When you walk into a trial fitting

When you walk into a trial fitting, what covers your limb makes a big difference. Sleeves are not just fabric; they are the layer between your skin and the socket. They can protect the skin from rubbing, absorb sweat, and reduce the chance of irritation.

A good sleeve also helps create smoother contact between your limb and the device. If the sleeve fits poorly, it may bunch up or wrinkle, which can cause pressure points. This is why choosing the right sleeve is more than comfort—it is safety.

Types of sleeves used

There are different kinds of sleeves, and each serves its own purpose. Cotton sleeves are soft and breathable, making them a good choice for warm weather. They are gentle on sensitive skin and easy to wash.

Some sleeves are made of special blends with elastic fibers that hug the limb more tightly. These give extra suspension and can help keep the prosthesis stable. For children, softer materials are usually chosen to avoid any harsh pressure.

How to prepare your sleeve

Before your trial fit, make sure your sleeve is freshly washed and completely dry. Damp sleeves can cause slipping or discomfort. Avoid using fabric softeners, as they may leave residues that irritate the skin.

It is also wise to bring an extra sleeve in case of sweat or unexpected wear during the session. Having a clean backup ensures the trial continues without interruption.

Preparing the Skin for a Sleeve

Cleaning the limb

Your skin should always be clean before you put on a sleeve. A gentle wash with mild soap and warm water removes oils, sweat, and dust. Make sure to dry the skin carefully, as moisture can cause friction and rashes inside the sleeve.

If your skin tends to dry out, use a mild, fragrance-free moisturizer the night before your fitting. By morning, your skin will feel soft and ready, without being greasy.

Avoiding irritation

If you have cuts, rashes, or open wounds, tell your clinician before the trial fit begins. These areas need protection, and sometimes the trial may be delayed until the skin heals. Covering wounds with sleeves is not safe, as it may worsen the injury.

For sensitive skin, breathable cotton sleeves are usually best. Some people also use thin liners under the sleeve for extra comfort. Always consult with your prosthetist about what works for your limb.

Checking fit regularly

During the trial, the clinician will ask how the sleeve feels. If it feels too tight, itchy, or folded inside the socket, speak up right away. It is better to adjust early than to risk irritation. Comfort is not a luxury—it is a requirement for long-term use.

Why Liners Are Essential

The bridge between skin and socket

Liners are often described as the bridge

Liners are often described as the bridge between your limb and the prosthesis. They cushion the skin, distribute pressure, and improve suspension. Without liners, the socket may feel harsh, and the skin may be at higher risk of blisters or rubbing.

Modern liners are designed to be soft, flexible, and durable. They move with your limb and reduce the strain during daily activities. For new users, liners are especially important because the skin is still adjusting to the contact.

Choosing the right liner

There are silicone liners, gel liners, and fabric-based liners. Silicone liners are firm and provide strong grip. Gel liners feel softer and are better for sensitive skin. Fabric-lined options combine comfort with easy cleaning.

Your prosthetist will guide you in choosing the type of liner that matches your limb and lifestyle. For example, active users may need more durable liners, while children may need softer, more flexible ones.

Hygiene with liners

A liner must always be kept clean. Sweat and bacteria can collect inside quickly. Daily washing with mild soap and drying in open air is essential. Never use hot water, as it can damage the material.

For your trial fitting, bring a freshly cleaned liner. If possible, carry a spare. A clean liner not only protects your skin but also helps the prosthetist get accurate results from the trial.

The Importance of Shoes in a Trial Fit

Why shoes matter more than most think

When preparing for a prosthetic trial fit, many people focus on sleeves and liners but forget about shoes. Shoes are just as important because they affect balance, gait, and overall posture during the session. The type of shoe you wear can change how the prosthesis feels, especially for leg and foot fittings.

If the shoe is too soft or unstable, it may cause the device to shift awkwardly. If it is too hard or high, it may change the way your body distributes weight. This is why clinicians often ask users to bring a pair of sturdy, everyday shoes that they plan to wear regularly with their prosthesis.

Choosing the right pair

The best shoes for a trial fitting are those that are supportive, balanced, and comfortable. A flat sole with a firm base gives the most stability. Running shoes with heavy cushioning can sometimes create uneven pressure, while sandals or slippers may slip easily and make walking unsafe.

It is also recommended to use shoes of equal height on both sides. Even a small difference can affect balance and strain the hips or back. For children, shoes with adjustable straps or Velcro are often better than laces, as they are easier to manage during repeated trials.

Consistency is key

Wearing different shoes for each fitting may lead to confusing results. If you walk in one pair of shoes today and a different type tomorrow, the prosthetist may struggle to adjust the prosthesis accurately. Consistency helps the clinician make precise adjustments, which leads to a better final fit.

Bringing the same pair of shoes to every appointment ensures continuity and makes the fitting process smoother. Later, once the device is fully fitted, the user can explore other shoe options under the guidance of the prosthetist.

How Clothing Affects the Fitting Process

Loose versus tight clothing

Clothing plays a larger role than most people realize. Loose clothing may get in the way of sensors, straps, or socket placement. Tight clothing, on the other hand, may create unnecessary pressure points under the prosthesis.

For upper-limb users, short sleeves or sleeveless tops are usually recommended. This gives the prosthetist easy access to the limb and ensures that nothing interferes with the device. For lower-limb users, comfortable shorts or trousers that can be rolled up work best.

Material of clothing

Cotton is often the best choice for trial fittings. It is soft, breathable, and does not irritate the skin. Synthetic fabrics may trap sweat and cause heat build-up under the prosthesis. For children, lightweight cotton clothes make the experience easier and less stressful.

Parents are advised to avoid dressing children in bulky layers during a fitting. Thin, breathable clothing makes the session smoother and helps the clinician observe movements clearly.

Practicality during testing

During a trial fit, you may be asked to perform basic tasks like walking, lifting, or bending. Clothing that restricts movement makes these tests harder. Flexible, comfortable clothes that allow free motion are ideal.

It is also important to consider modesty and comfort, especially in a clinic environment. Wearing clothing that makes the user feel secure and relaxed creates a positive experience.

Practical Preparation Tips for the Day

Preparing the body

On the morning of your trial fit

On the morning of your trial fit, keep routines simple. Wash the limb thoroughly with mild soap, dry it completely, and avoid heavy creams or oils. These can make sleeves or liners slippery and reduce the effectiveness of sensors.

Eat a light meal before heading to the clinic. An empty stomach may cause fatigue, while heavy meals can make you sluggish. Being alert and comfortable during the fitting helps you respond better to instructions.

What to pack

It is wise to pack a small bag with essentials. This may include an extra sleeve, a clean liner, a towel for wiping sweat, and your chosen pair of shoes. If you are a parent accompanying a child, you may also bring their favorite toy or snack to keep them relaxed.

Carrying a water bottle helps too, as fittings can sometimes take longer than expected. Staying hydrated keeps the body fresh and reduces discomfort.

Preparing the mind

A trial fitting is both a physical and emotional experience. It is natural to feel nervous, especially if it is your first time. Taking a few deep breaths before the session begins can calm the mind.

It also helps to set realistic expectations. Remember, the trial is not about perfection. It is about testing, adjusting, and learning. By walking in with patience and an open mindset, you create a smoother experience for yourself and your prosthetist.

Special Considerations for Children

Comfort comes first

When children come in for a trial fitting, their comfort is the highest priority. Kids often feel nervous about new environments, so what they wear can make the process easier or harder. Soft cotton clothes, short sleeves, and slip-on shoes reduce fuss and allow the prosthetist to focus on fitting.

Children have sensitive skin that reacts quickly to friction or heat. Thin cotton sleeves and lightweight liners protect them without adding bulk. Parents should always check that sleeves are snug but not tight, since anything too restrictive may cause discomfort and make the child resist wearing the prosthesis.

Clothing that feels familiar

For children, familiar clothes can reduce anxiety. Parents are encouraged to dress their child in clothes they already like wearing. A favorite t-shirt or pair of shoes can make the fitting session feel less intimidating. This small step helps build trust and keeps the child calm during the trial.

Practicality during play

Most pediatric trial fittings include playful activities—stacking blocks, tossing a ball, or drawing. Clothing should allow free movement for these tasks. Stretchable shorts or leggings make it easier for lower-limb fittings, while sleeveless tops are useful for upper-limb fittings.

Children may also sweat more during play, so carrying an extra sleeve or shirt is wise. A quick change keeps the child fresh and prevents irritation from damp fabric.

Dressing for India’s Hot and Humid Climate

Managing sweat

India’s warm weather adds unique challenges to trial fittings. Heat causes sweat to build up inside sockets and liners, making the skin slippery and prone to rashes. Wearing breathable cotton sleeves and loose clothing helps reduce moisture. For leg fittings, moisture-wicking socks are often recommended.

Families can also pack a small towel to wipe sweat during breaks. Allowing the limb to air out for a few minutes between tasks prevents overheating. If sweat is ignored, it may cause fungal infections, especially in humid regions.

Choosing the right shoes for weather

Rainy seasons in India bring extra difficulties. Wet shoes can make walking unsafe during fittings, so parents should ensure children come with dry, sturdy footwear. For adults, shoes with strong soles and good grip are best, especially if trial activities include walking on different surfaces.

During summers, sandals may seem tempting, but they are not ideal for trial fits. They lack stability and can cause slipping. Closed shoes with breathable material strike the right balance between comfort and safety.

Avoiding skin products before fittings

In hot weather, many people apply talcum powders or cooling oils to reduce sweating. While these may feel refreshing, they can create residue inside sleeves or liners. This residue interferes with grip and can cause skin irritation. Before a trial fit, it is best to avoid these products and rely on simple cleaning and drying routines.

Balancing Comfort with Safety

Comfort for the skin

The first rule of comfort

The first rule of comfort is that nothing should rub or pinch. Sleeves should sit smoothly against the skin without wrinkles. Liners should be the right size—not too loose and not too tight. Even shoes should feel balanced, supporting natural posture without pressing too hard on one side.

Clinicians often ask users to describe any discomfort immediately. Even a small pressure point can become painful after long use. Comfort at the trial stage prevents bigger problems with the final prosthesis.

Safety for daily activities

Trial fittings are designed to mimic daily life. You may be asked to walk, lift objects, or sit and stand several times. Comfortable clothing and proper shoes make these activities safe. If trousers are too long, they may cause tripping. If sleeves are too thick, they may interfere with socket grip. Safety is maintained by keeping clothing practical and fitted to the activity.

Emotional comfort

Safety is not only physical but emotional. Wearing clothes that make you feel at ease helps you focus on the fitting rather than worrying about how you look. For children, this may mean wearing a favorite cartoon shirt. For adults, it may mean choosing simple, non-restrictive clothing that feels natural.

Confidence grows when you feel safe and comfortable at the same time. This balance is the key to making the trial fit a positive experience rather than a stressful one.

Preparing for Repeat Fittings

Why repeat fittings are necessary

A single trial fit rarely gives the final answer. Most users, whether children or adults, go through several fittings before reaching the perfect match. Each session fine-tunes comfort, stability, and function. Clothing choices should remain consistent across these visits, so adjustments are based on the device and not on changes in what you wore.

Wearing the same type of sleeve, liner, and shoe across sessions makes it easier for the clinician to track progress. If you switch from a tight pair of jeans one day to loose shorts another, the feedback may vary and confuse the process. Consistency is not just a guideline—it is a vital part of the journey.

Keeping clothing ready

Families and individuals often create a “fitting kit” that they keep aside for every appointment. This kit includes a clean cotton sleeve, a fresh liner, and the same pair of shoes. By keeping these items dedicated to fittings, you avoid last-minute stress and ensure reliability each time.

Over time, this kit also creates a sense of ritual. Preparing it before each visit signals to the user—especially children—that the fitting is an important step, much like packing for school or work.

Adapting as you progress

As fittings move closer to the final device, clothing may need to change slightly. For example, once sensors are added, sleeveless tops may be more practical. Or when walking tests become longer, lighter athletic clothing may help with flexibility. The clinician guides these changes, making sure comfort and safety remain the priority.

Tips for Adults Versus Children

Adults and practicality

Adults often come to fittings directly from work or other responsibilities. They may choose clothing that looks professional but feels restrictive. For trial fits, practicality must come first. Trousers that roll up easily, breathable shirts, and sturdy shoes make the process smoother.

Adults may also need to think about sweat management during long sessions. Carrying an extra cotton shirt, sleeve, or pair of socks prevents discomfort when testing movements repeatedly. Adults tend to push through discomfort silently, but speaking up about even minor irritation is important for long-term success.

Children and playfulness

Children, on the other hand, learn best through play. Their clothing should support easy movement for playful activities. Flexible shorts, leggings, or tracksuits are better than stiff jeans. For upper-limb fittings, sleeveless tops or t-shirts give space for free arm movement.

Parents should also prepare children with extra clothing in case of spills, sweat, or accidents. A second pair of shoes can be useful too, especially if outdoor play is part of the trial. Since children can be sensitive, ensuring that their clothes feel soft and familiar makes the experience enjoyable instead of stressful.

Emotional differences

Adults often worry about technical details and costs, while children focus on comfort and fun. This means the role of clothing differs too. For adults, clothing supports practical testing. For children, clothing shapes their emotional response. A cheerful, comfortable outfit can help a child see the prosthesis as a friendly helper rather than a medical tool.

Footwear Considerations for Different Prostheses

Upper-limb prosthesis users

For users of upper-limb prostheses

For users of upper-limb prostheses, shoes may seem less important. Yet they play a quiet but essential role. A strong and balanced shoe provides stability during tasks like lifting, carrying, or using both hands together. Poor footwear may shift balance and create strain on the back or hips.

Lower-limb prosthesis users

For leg prostheses, shoes are critical. The wrong shoe can alter alignment, create uneven pressure, or make walking unsafe. Flat, supportive shoes with firm soles are usually best. High heels, unstable sandals, or overly cushioned running shoes should be avoided, especially in early fittings.

Clinicians often recommend users bring the shoes they wear most often. If a person wears formal shoes daily, the trial should be done in those. If a child wears school shoes most of the time, those should be brought along. This way, the prosthesis is adjusted for real-life conditions rather than just for the clinic.

Children and footwear choices

Children may resist wearing closed shoes in hot weather. Parents should explain that shoes are part of their “helper hand” or “strong leg” process. Allowing them to choose the color or design of supportive shoes gives them a sense of control and pride. This small choice can encourage regular use and reduce resistance.

Weather and cultural footwear

In many Indian homes, people prefer sandals or slippers. While these may be fine indoors, they are not safe for fittings. Clinics advise families to keep at least one pair of strong, enclosed shoes dedicated to prosthetic use. This balance respects cultural practices while ensuring safety during fittings.

Conclusion with Actionable Takeaways

Dress for comfort and clarity

What you wear to a prosthetic trial fitting shapes the entire experience. Sleeves protect your skin, liners cushion and stabilize, and shoes ground your balance. Clothing should be light, breathable, and easy to move in. The goal is not style but safety and comfort.

Consistency is key

Bringing the same clothing, shoes, and accessories to every fitting session ensures accurate adjustments. A simple “fitting kit” prepared at home helps reduce stress and creates continuity. Consistency allows the prosthetist to focus fully on refining the device rather than adjusting for different outfits each time.

Respect climate and lifestyle

In India’s hot, humid weather, breathable cotton clothes and sweat management are critical. Sturdy shoes prevent slipping, and light sleeves protect sensitive skin. Parents and adults alike should prepare extras—sleeves, socks, shirts—to handle sweat and play.

Balance safety with confidence

The right clothing not only protects the skin but also gives emotional comfort. Children feel braver when they wear familiar clothes. Adults feel more confident when they are comfortable and secure. This balance of safety and confidence makes trial fittings positive milestones instead of stressful tests.

Your next step

When you book your prosthetic trial fitting, prepare not just mentally but physically. Pack your clean sleeve, liner, and shoes. Choose breathable clothes. Carry a small kit with towels, water, and spares. These simple steps turn a fitting session into a smooth, safe, and empowering experience.

At RoboBionics, we remind every user that what you wear is part of your success. The right choices protect your skin, steady your balance, and give you confidence. With preparation, every trial fit becomes not just a test, but a step closer to independence and dignity.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.