Upper-Limb Demo Flow: Assessment, Training, Outcomes

Upper-Limb Demo Flow: Assessment, Training, Outcomes

Trying on a prosthetic hand for the first time is not just about technology. It is about seeing if life can feel normal again. A demo is where hope meets reality, and where a person gets their first experience of comfort, control, and fit.

But a demo is not random. It follows a flow—a journey with clear steps. From the first assessment, to guided training, to real outcomes, every stage matters. When done right, it builds trust, removes fear, and sets the stage for independence.

In this article, we will walk through the complete demo flow for upper-limb prosthetics. We will talk about how assessments work, what kind of training helps, and how to measure success. Most importantly, we will see how this flow turns a trial into a path for daily life.

Assessment

Why assessment is the first step

Every journey with a prosthetic hand begins

Every journey with a prosthetic hand begins with understanding the user. Assessment is where we learn about the person’s body, lifestyle, and goals. Without it, the demo would be guesswork. A careful start makes sure the device is not only functional but also personal.

Learning the user’s history

Assessment begins with listening. The clinician asks about the cause of limb loss, the time since amputation, and any past use of prosthetics. Medical history, skin health, and muscle strength are noted. This information gives context and helps avoid mistakes during the demo.

Checking muscle activity

The most important part of assessment is testing muscle signals. Using EMG sensors, we check if the muscles can send clear commands. Strong signals mean easier control, while weaker signals may need training. This step shows us what is possible right now.

Observing posture and movement

The way a person holds their arm, shoulder, and back affects prosthetic use. If posture is uneven, the prosthetic may feel uncomfortable or unstable. During assessment, simple movements like lifting or swinging the arm are observed. This tells us what adjustments may be needed later.

Talking about daily life

A prosthetic hand should fit into the user’s real world, not just the demo room. Assessment includes asking about daily tasks—cooking, writing, lifting, or working on a computer. Knowing these needs helps design a demo that feels useful from the start.

Training

Why training matters

Even the most advanced prosthetic is not automatic. Training helps the user learn control step by step. It builds muscle strength, confidence, and familiarity. Training is where the prosthetic shifts from feeling foreign to feeling natural.

Starting with simple actions

Training usually begins with the basics. The user practices opening and closing the hand, holding it steady, and releasing objects. These small actions lay the foundation for bigger tasks. Every success builds confidence and reduces fear.

Practicing with real objects

Once basic control feels stable, the user tries real-life objects. They may lift a bottle, hold a spoon, or pick up a pen. These tasks connect training with daily living. The more natural it feels here, the easier it will feel at home.

Strengthening the signals

Some users need extra help to make their muscle signals clearer. Training may include exercises like flexing, relaxing, or using biofeedback tools to see the signals on a screen. Over time, the signals grow stronger, making control smoother.

Building routines

Training works best when it becomes a routine. Practicing for a few minutes each day helps the body and brain adapt. Routines turn effort into habit, and habit into independence.

Outcomes

Why outcomes matter

The goal of a demo

The goal of a demo is not just to show the hand works. It is to prove that it works for the user. Outcomes tell us whether comfort, control, and fit were achieved. They show if the demo has truly prepared the person for daily life.

Measuring comfort

An outcome of comfort is when the user can wear the prosthetic without pain or irritation. If the socket sits well and the device feels balanced, the user is more likely to use it daily. Comfort is the first and most important success.

Measuring control

Control outcomes are seen when the user can perform tasks without struggle. Picking up, holding, and releasing objects smoothly shows the prosthetic is responding well. These results give confidence that independence is within reach.

Measuring fit

Fit outcomes are about stability and natural movement. If the hand stays steady during walking, sitting, and lifting, the fit is right. A good fit means the prosthetic feels like part of the body rather than an extra piece of equipment.

The bigger picture

Beyond physical outcomes, there are emotional ones. Smiles, confidence, and a willingness to keep practicing are the true signs of success. When a user leaves the demo feeling hopeful, the outcome has been achieved.

Assessment in Detail

The physical check

A detailed physical check comes first in any assessment. The clinician gently examines the residual limb for skin sensitivity, scar tissue, and circulation. Any signs of redness, swelling, or tenderness are noted. This helps us avoid pressure points that could cause discomfort later during the demo or training.

The role of EMG mapping

EMG mapping is one of the most important parts of assessment. Sensors are placed on the skin to find out which muscles produce the clearest signals. By asking the user to contract or relax different muscles, we identify the strongest spots for sensor placement. This ensures the prosthetic responds naturally during training.

Observing range of motion

The range of motion in the shoulder and elbow is also checked. If the joints are stiff or painful, they can affect prosthetic control. Simple tests like lifting the arm overhead or extending it forward give us valuable insights into movement limits. This guides us in choosing training exercises that are safe and effective.

Understanding user goals

Every user has personal goals. For one person, it may be cooking again. For another, it may be returning to work or writing with ease. Talking about these goals makes the demo feel meaningful. It also allows us to design training that directly addresses what matters most to the user.

Emotional readiness

Assessment is not only about the body. It is also about the mind. Some users arrive excited, while others feel nervous or doubtful. Talking openly about expectations, fears, and hopes sets the tone for the journey. A supportive conversation helps the user feel understood and ready.

Training in Practice

Step-by-step learning

Training follows a clear path

Training follows a clear path. It starts with the simplest commands, like opening and closing the hand. Once the user is comfortable with these, we move to holding and releasing small objects. Each stage is built on the previous one, ensuring steady progress without overwhelming the user.

Practicing grip strength

Different tasks require different grip strengths. Holding a delicate object like a piece of paper is not the same as lifting a water bottle. Training helps the user learn how to control pressure. This prevents accidents like crushing fragile items or dropping heavier ones.

Using biofeedback tools

Biofeedback tools are powerful training aids. They show the EMG signals on a screen in real time. When the user contracts their muscles, they see spikes on the display. This immediate feedback helps them understand which movements create strong signals, making control easier to learn.

Building coordination

Control is not only about strength but also about coordination. Training often includes exercises that require quick transitions, like gripping one item and releasing it to pick up another. These drills prepare the user for real-life situations where tasks change quickly.

Creating confidence through repetition

Repetition is key to learning. By practicing the same action multiple times, the user builds muscle memory. Over time, these actions become automatic, reducing effort and increasing confidence. Confidence is what turns practice into independence.

Outcomes in Depth

Tracking progress with comfort

Comfort can be tracked during and after the demo. One sign of progress is how long the user can wear the prosthetic without wanting to remove it. Another is whether the skin shows redness or irritation. A comfortable prosthetic encourages longer wear, which directly supports independence.

Evaluating control

Control is measured through task completion. Can the user lift a cup of water without spilling? Can they hold a pen and write a few words? Each successful task proves the prosthetic is responding to their signals. These outcomes give both the user and clinician confidence in the device.

Observing stability and fit

A stable fit means the prosthetic does not shift during movement. During the demo, the user may be asked to walk, reach, or bend. If the device stays steady without constant adjustment, the fit is good. Stability is essential for long-term comfort and trust in the prosthetic.

Emotional impact of outcomes

The emotional side of outcomes cannot be ignored. When a user smiles after completing a task, or expresses joy at doing something they thought impossible, it marks a deeper success. These emotional outcomes are often what motivate users to keep practicing and using their prosthetic daily.

Long-term view of outcomes

The outcomes of a single demo are just the beginning. They provide a snapshot of what is possible. With continued training, outcomes grow stronger. What starts as lifting a cup in the demo room may grow into cooking a meal, typing on a computer, or shaking hands confidently in daily life.

Structuring the Demo Flow

Why structure creates confidence

A demo is often the first time someone interacts with a bionic hand. Without structure, the experience can feel confusing or overwhelming. A clear flow reassures the user that every step has a purpose. It shows them they are not just testing a device, but beginning a guided journey.

The three pillars of flow

The demo flow is built around three pillars—assessment, training, and outcomes. Each stage connects to the next. Assessment gives us the starting point. Training builds skills and confidence. Outcomes show what has been achieved and what can be improved. Keeping this flow clear makes the journey smooth and predictable.

Detailed Assessment Framework

Medical and physical review

The first part of assessment

The first part of assessment is reviewing health history and the condition of the residual limb. The clinician checks skin health, muscle condition, and any areas of sensitivity. This prevents future problems like sores or discomfort once the prosthetic is worn longer.

EMG signal test

An EMG signal test confirms whether the muscles can send clear electrical signals. Sensors on the skin detect these signals when the user flexes their muscles. The results help decide if the person is ready to control the bionic hand right away, or if training is needed first.

Daily life evaluation

The user is asked about their routine. Do they cook? Do they write? Do they use a computer? These details guide the choice of demo tasks. A student may need writing practice, while a worker may need grip strength for tools. Matching the demo to real life keeps it meaningful.

Emotional discussion

Feelings matter. Many users arrive anxious or unsure. Talking about fears and hopes makes the process more human. It shows that the demo is not only about mechanics but also about dignity and confidence.

Structured Training Modules

Module 1: Basic signals

The first module teaches the user to control simple open and close actions. Here, repetition builds familiarity. Success in this module proves that the prosthetic can respond reliably to muscle signals.

Module 2: Grip control

In the next stage, the focus shifts to controlling grip strength. Users practice holding soft items like foam balls before moving to fragile ones like paper cups. This teaches them to adjust strength naturally, just like with a biological hand.

Module 3: Task-based practice

The third stage introduces real tasks. Writing, lifting a bottle, or turning a small object are included. These activities connect training with daily life. Every completed task boosts confidence and builds emotional satisfaction.

Module 4: Transition training

Life rarely involves single tasks. This module trains the user to move quickly from one action to another, such as gripping a pen, putting it down, and picking up a cup. Practicing transitions prepares them for real-world use.

Module 5: Long-term habit building

The final training step is about creating routines. The user is encouraged to practice daily at home. The goal is to make control automatic, so the hand feels like a natural part of their body.

Measuring Outcomes in Practice

Comfort outcome

The main comfort outcome is wear time. If the user can wear the prosthetic for longer without irritation, comfort has been achieved. The fit is reviewed after each demo to confirm that skin health is protected.

Control outcome

Control is measured through successful task completion. For example, the ability to hold a spoon steadily or lift a glass without spilling. These simple outcomes mirror daily challenges, making them both practical and reliable.

Fit outcome

Fit is assessed by stability and posture. If the prosthetic stays in place while walking or moving the arm, the fit is good. If the user can maintain a natural posture without strain, the outcome is considered successful.

Emotional outcome

A smile, a laugh, or even relief are powerful outcomes. When the user feels proud instead of anxious, it signals a deeper success. These emotional outcomes are recorded alongside physical measures, because they matter equally.

Case Examples

Case 1: Returning to work

A young man who worked with tools

A young man who worked with tools lost his hand in an accident. During assessment, we found strong EMG signals. Training focused on grip strength and tool handling. By the outcome stage, he was able to hold and use small tools again. The demo flow restored not only control but also his confidence to return to work.

Case 2: A student learning to write again

A teenage girl came for a demo after losing her hand. Assessment showed moderate EMG signals and a strong desire to write. Training modules included practicing grip with pens and pencils. By the outcome stage, she wrote her name independently. This achievement gave her courage to continue her studies with confidence.

Case 3: Overcoming emotional barriers

An older user was hesitant to try a prosthetic due to embarrassment. Assessment revealed weak signals but strong emotional hesitation. Training started gently with simple actions and lots of encouragement. The outcome was not only improved control but also pride. He began wearing the hand publicly, which was the true success.

Preparing for a Successful Demo

Setting the stage

The demo environment plays a big role in shaping the user’s experience. A calm, private, and well-lit space makes the user feel safe. Comfortable seating, easy access to tools, and a friendly tone from the clinician create trust. The goal is to remove fear so the person can focus on learning.

Involving family members

Family and caregivers often share in the journey. Their presence provides comfort and encouragement during the demo. They also learn how the prosthetic works and how to support the user at home. When family confidence grows, the user feels stronger too.

Explaining the process clearly

Before the demo starts, the clinician explains each step in simple words. Users are told what will happen, what they will be asked to do, and what the purpose is. This reduces anxiety. When people understand what to expect, they are more willing to engage fully.

Tracking Progress During Demos

Recording comfort

Comfort is tracked by asking questions throughout the demo. “Does the socket feel tight?” “Do you feel pressure here?” Honest answers help refine the fit. Observing skin after use also provides clear evidence of comfort levels.

Recording control

Control is tracked by noting how many attempts it takes to complete a task. For example, did the user lift a cup on the first try or after several tries? Recording these details shows growth over time. Each successful attempt builds proof of progress.

Recording fit

Fit is tracked by observing stability during motion. If the prosthetic stays secure while walking, lifting, and bending, the fit is correct. If it shifts or causes strain, adjustments are needed. Notes are made after each demo to guide future changes.

Using visual feedback

Charts or progress sheets are often used to show improvements. For users, seeing their growth on paper creates motivation. For clinicians, it provides a structured record that can be compared across sessions.

Strategies for Long-Term Success

Creating daily routines

Success does not end with the demo. Users are encouraged to practice at home daily. Even short sessions, such as five minutes of opening and closing the hand, make a big difference. Routine practice turns effort into habit.

Scheduling follow-ups

Regular follow-up visits ensure comfort, control, and fit remain strong. As the user adapts, new adjustments may be needed. Follow-ups also allow the clinician to introduce more advanced training tasks.

Encouraging feedback

Users are asked to share their experiences outside the clinic. Was it easy to hold a spoon at home? Did the prosthetic feel heavy after long use? This feedback helps improve the prosthetic and training, making the journey more personal.

Supporting emotional growth

Wearing a prosthetic is not just physical—it is emotional. Clinicians and families support users by celebrating milestones, however small. Emotional encouragement keeps motivation high and reduces the chance of giving up.

Turning Outcomes Into Independence

Confidence in daily life

The real test of a demo’s success is how well the user applies what they learned to daily life. Eating a meal, typing on a keyboard, or holding a child’s hand are signs of true independence. These outcomes matter more than any technical score.

Building identity with the prosthetic

For many, the prosthetic becomes part of their identity. Wearing it proudly in public is an outcome as valuable as any task. It shows the user is not only adapting physically but also embracing their new self with confidence.

Long-term skill building

As users grow more comfortable, they are encouraged to take on new challenges. Cooking, working, or even playing sports become possible over time. Each skill adds to independence and quality of life.

Inspiring others

A successful demo often inspires more than just the user. Family, friends, and even other people with limb differences see what is possible. These stories spread hope and encourage more people to take the first step toward their own prosthetic journey.

The Bigger Impact

Accessibility and affordability

Demos are not just about testing devices. They are about making sure advanced prosthetics are accessible and affordable. By offering structured demo flows, we ensure that people from all walks of life can experience the possibility of independence.

Driving innovation

Every demo provides insights. Feedback on comfort, control, and fit helps refine designs and improve technology. Over time, this cycle of learning drives innovation, making each new device better than the last.

Changing lives one step at a time

Behind every demo is a story. A worker returning to his job, a student writing again, or a parent holding their child—these are the real oucomes. Step by step, structured demos transform not only individuals but entire communities.

Advanced Demo Flow Insights

The importance of pacing

One of the most common mistakes in demos is moving too quickly. Users may feel pressured to perform tasks before they are ready. A good demo flow respects pacing. It gives time for the user to settle, learn each step, and build confidence. Moving slowly but steadily ensures stronger long-term results.

The role of repetition

Repetition is often overlooked, but it is the heart of training. Repeating simple actions like opening and closing the hand dozens of times helps the brain and body build memory. Over time, these movements become automatic. What feels difficult on the first day can feel effortless after steady practice.

Adapting to different personalities

Not all users learn the same way. Some are eager to try complex tasks right away, while others prefer small, gradual steps. A flexible demo flow adapts to each personality. By adjusting training speed and style, clinicians ensure that every user feels supported in their own way.

Blending technology and human touch

Technology alone cannot make a demo successful. The clinician’s warmth, encouragement, and guidance matter just as much. A smile, a word of reassurance, or patient listening can make the difference between a frustrated user and a motivated one.

Emotional Storytelling Through Demos

A journey of rediscovery

Many users see the demo as the moment where they rediscover their abilities. A mother who thought she could never hold her child again suddenly feels it is possible. A student who gave up writing finds their name flowing across paper. These moments turn demos into life-changing stories.

Breaking barriers of doubt

Self-doubt is often the biggest barrier. Many arrive convinced the prosthetic will not work for them. The demo shatters this doubt. Seeing their own muscles control the hand brings belief back. This transformation of mindset is as powerful as the technology itself.

Restoring dignity

Beyond movement, prosthetics restore dignity. Tasks like eating in public, shaking hands, or holding objects without dropping them bring pride. These outcomes are not just practical—they help users feel equal and whole again.

Inspiring others in silence

Often, it is not words but actions that inspire. A user lifting a spoon, typing on a keyboard, or simply smiling at their success speaks louder than any explanation. These silent victories ripple outward, encouraging others to believe in possibilities.

Connecting Assessment, Training, and Outcomes

The seamless flow

When assessment, training, and outcomes

When assessment, training, and outcomes are connected smoothly, the demo becomes more than a test. It becomes a journey. Each step builds on the last. Assessment gives clarity, training gives strength, and outcomes prove success. Together, they prepare the user for life with their prosthetic.

Feedback as the bridge

Feedback connects all three stages. Honest feedback from users during assessment shapes training. Feedback during training improves comfort and control. Feedback after outcomes guides long-term adjustments. At every stage, listening carefully ensures the prosthetic truly serves the person.

Growth beyond the demo

The lessons from demos do not stay in the clinic. They follow the user into daily life. Cooking, studying, working, or simply enjoying family time become easier. The flow continues long after the demo ends, proving that it is not just about testing but about building independence.

The RoboBionics Mission

Technology made for people

At RoboBionics, we believe prosthetics are not only about advanced technology. They are about people—about comfort, dignity, and hope. Our demo flows are designed to honor the individual, not just the device. Each session is shaped around real needs and real dreams.

Affordable access for all

Imported prosthetics often cost more than most families can afford. With Grippy™ and other devices, we have made advanced prosthetics accessible at a fraction of the price. Structured demos ensure that people see the value clearly and feel confident before making their choice.

A commitment to care

Our role does not end with the demo. We stay with the user through follow-ups, adjustments, and training. We measure success not only in improved signals or completed tasks, but in smiles, confidence, and renewed independence.

Changing lives across India

From students to workers to parents, our demos have touched lives across the country. Each successful outcome adds to a growing community of people living fuller lives with dignity. This is the mission that drives us forward.

Conclusion

More than a test

An upper-limb demo is not just a test of technology. It is a doorway to a new life. When assessment, training, and outcomes are woven together with care, the demo becomes a turning point. It transforms fear into hope, doubt into confidence, and limitation into possibility.

A shared journey

Every demo is a partnership. Users bring courage, clinicians bring guidance, and technology brings ability. Together, these forces create independence. This shared journey is what makes each demo so powerful.

Your next step

If you are ready to take the first step toward independence, start with a demo. Experience the flow for yourself—assessment, training, and outcomes designed with you in mind. Book a demo with RoboBionics today, and let us walk this path with you.

Our promise

We promise to measure success not only in movements but in moments—moments of joy, pride, and dignity. With every demo, we are not just fitting a prosthetic. We are helping you rediscover what life can be.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.