Measuring Success: Demo KPIs for Comfort, Control, and Fit

Measuring Success: Demo KPIs for Comfort, Control, and Fit

Trying on a prosthetic hand for the first time is more than just testing a device. It is about seeing if life can feel normal again. At RoboBionics, every demo session is a moment of hope. It is where a person takes their first steps toward freedom, independence, and confidence.

But how do we know if a demo was truly successful? How can we measure whether the prosthetic hand is not just working, but actually fitting into someone’s life? That is where clear demo KPIs come in. KPIs, or key performance indicators, give us a way to track what matters most: comfort, control, and fit.

This blog will guide you through the journey of measuring success during prosthetic demos. We will look at why comfort is more than just “no pain,” how control goes beyond movement, and why fit is not just about size but about belonging. Most of all, we will talk about how these KPIs can help every user leave a demo with trust in the hand they are about to make their own.

Comfort

Why comfort comes first

When a person tries on a prosthetic hand

When a person tries on a prosthetic hand, the very first thing they notice is how it feels. The weight, the grip around the arm, the balance of the device—these small details decide whether the experience will be positive or discouraging. Comfort lays the foundation for trust. Without it, no matter how advanced the technology is, the person may hesitate to use it again.

Physical comfort during the demo

The socket is the bridge between body and device. If the socket presses too hard or sits unevenly, it can cause pain, swelling, or skin irritation. Even a little discomfort here can stop someone from wearing the prosthetic for long. That is why during demos, checking pressure points, asking questions, and adjusting the socket quickly is a priority.

Emotional comfort and ease of use

Comfort also lives in the mind. If a user feels nervous, self-conscious, or overwhelmed, the device will never feel truly theirs. A supportive demo setting—where every question is welcome and no mistake is judged—helps users feel at ease. The right tone and environment can change hesitation into excitement.

Signs of good comfort

A strong sign of success is when the user forgets they are wearing the device. Instead of being aware of it at every moment, they move naturally. They may smile while holding something or sit longer with the hand still on. This shows that comfort has been achieved.

Control

Why control matters

A prosthetic hand is only valuable if the person feels in charge. Technology should follow the body’s lead, not the other way around. Control means being able to move smoothly and predictably, without delay or confusion. It is about giving back independence in small, everyday moments.

Myoelectric signals in action

Our bionic hands read natural muscle signals and turn them into movement. If the sensors are placed well, the device responds almost instantly. During demos, it is important to check how clearly these signals are being picked up. If the response feels slow or uncertain, the setup may need fine-tuning.

Ease of learning control

Control is also about how quickly a person can adapt. If someone can learn the basics within minutes, it shows the design is intuitive. The more natural it feels, the faster they build confidence. Struggles are expected at first, but progress should come steadily with guidance.

Real-world control tasks

To measure control, we often ask users to do tasks like lifting a bottle, holding a spoon, or turning a small object. These actions test precision, speed, and coordination. Success in these simple tasks gives users confidence that they will manage bigger challenges at home or work.

Fit

Fit as more than size

Many people think fit is only about matching arm length or width. But true fit goes deeper. It is about alignment, balance, and whether the device feels like part of the body. A perfect fit makes movements natural, while a poor fit causes strain or awkwardness.

Testing fit in daily movements

Fit is tested when the user tries everyday actions. Swinging the arm while walking, bending down to pick something up, or simply sitting with the device on—all of these reveal whether the hand stays stable or shifts uncomfortably. The goal is for the prosthetic to move with the body, not against it.

Personalization and adjustments

Every demo requires adjustments. Straps may need tightening, sensors may need shifting, or the socket may need a small trim. These changes show the user that the device is being shaped for them, not the other way around. Personalization creates ownership, making the prosthetic feel truly theirs.

Fit for the future

A good demo fit is not just about the present moment. It is about ensuring that weeks and months later, the prosthetic still feels natural. This is why checking posture, balance, and pressure points during the demo is so important. A well-fitted device supports long-term use and builds trust in the journey ahead.

Why Measuring KPIs Matters

Defining success clearly

Without clear measures

Without clear measures, it is hard to know if a demo truly helped the user. KPIs turn vague feelings into tangible results. They help us understand whether comfort, control, and fit were achieved in ways that will last beyond the demo session.

Building user confidence

When people see progress in real numbers or actions, they feel more confident. Simple milestones like “picked up a cup successfully” or “wore the device for 20 minutes without pain” become proof that the hand works for them. These small wins build momentum for long-term success.

Guiding improvements

KPIs are not just for the user; they guide us too. They tell us where adjustments are needed and help refine both the device and the training process. Each demo becomes a learning moment that improves future experiences for others.

Turning demos into decisions

For many users, a demo is the moment they decide whether to invest in a prosthetic hand. Clear KPIs provide evidence of value. They reassure families and doctors that the hand is not only functional but also practical for daily life. This makes the decision easier and more confident.

Comfort in Practice

Step-by-step comfort checks

During a demo, comfort should be assessed step by step. First, ask the user how the socket feels after wearing it for a few minutes. Next, encourage them to move their arm naturally—swing it, lift it, and rest it. These movements quickly reveal if there are hidden pressure points. Finally, check the skin for redness after removing the device. A little pinkness is normal, but lasting marks show poor comfort.

Role of weight balance

Weight is another key factor. A hand may feel fine when still, but once the user moves around, heaviness can cause strain. A well-balanced prosthetic spreads weight evenly, reducing pressure on one side of the arm. During demos, asking the user to hold light items can reveal if the weight feels natural or tiring.

Encouraging honest feedback

Users may hesitate to mention discomfort because they do not want to appear difficult. That is why asking open, friendly questions is important. Instead of saying “Is it okay?” ask “Does it feel heavy anywhere?” or “Would you like it tighter or looser?” Honest feedback helps fine-tune comfort early.

Control in Action

Testing precision

Control is not only about moving the hand open and closed. Precision is key. During demos, small tasks like picking up a coin, turning a page, or holding a paper cup test how well the device responds. If the hand crushes the cup or drops the coin, adjustments to sensitivity may be needed.

Smooth transitions

Daily life often requires quick changes between actions—like releasing one item and picking up another. A strong demo KPI is how smoothly the user transitions between tasks. If they struggle to reset their muscles each time, extra training or recalibration is needed.

Tracking reaction time

Another measure of control is reaction time. When the user gives a muscle signal, the prosthetic should respond almost instantly. Any lag creates frustration. During demos, noting how long it takes from signal to action helps identify delays that can be corrected.

Fit for Daily Living

Movement without restriction

Fit is most visible when the user moves freely

Fit is most visible when the user moves freely. A hand that fits well should not restrict stretching, bending, or natural arm swings. If the user feels they need to hold their body in a stiff way just to keep the device in place, the fit is wrong. A good KPI here is whether they can walk and talk comfortably with the device on.

Stability under load

Fit is also tested when the user lifts or pushes something. Even a small object can show whether the device stays stable. If the socket shifts or the hand rotates unexpectedly, alignment changes are needed. Demos should always include at least one light lifting task to test stability.

Emotional fit and identity

Fit also has a deeper meaning—it is about how the device fits into someone’s identity. A person should feel proud wearing it, not embarrassed. Asking the user how they feel when others see the device provides insight into this emotional fit. When pride replaces hesitation, the prosthetic truly belongs.

Measuring Success with KPIs

Comfort KPIs

Comfort KPIs can include time spent wearing the device without removal, reports of pain or redness, and ease of arm movement. These indicators help ensure the device can be worn daily without issues. The longer someone keeps it on during the demo, the better the comfort score.

Control KPIs

Control KPIs can be tracked through tasks completed successfully. For example, number of attempts needed to pick up a pen, or ability to lift a cup without spilling. Recording progress gives a clear picture of how much control has been achieved during the demo.

Fit KPIs

Fit KPIs include socket stability, skin health, and posture alignment. These can be checked during and after the demo. If the user can move naturally without adjusting the device constantly, the fit KPI is strong.

Combining results

Success is not measured by one KPI alone. Comfort, control, and fit all work together. A device may score high on control but low on comfort, and that means changes are needed. A balanced score across all three shows the demo was successful and the user is ready for daily use.

Beyond the Demo

Training for long-term success

A demo is only the beginning. Even if KPIs show success, users need ongoing training. Practicing daily tasks at home, guided by simple exercises, builds skill and confidence. Regular check-ins ensure the comfort, control, and fit achieved in the demo continue long after.

Feedback as a tool

Collecting user feedback after a week or a month of use is just as important as the demo itself. Real-life situations reveal challenges that may not appear in the demo room. This ongoing feedback becomes part of the larger KPI system.

Building confidence step by step

Each milestone—wearing the hand longer, performing new tasks, or using it in public—marks growth. Measuring these steps creates a clear journey of success. For the user, this turns small wins into lasting motivation.

The Bigger Picture

Making prosthetics accessible

KPIs are not only about measurement.

KPIs are not only about measurement. They are about ensuring that prosthetics are truly helpful, comfortable, and life-changing. By making demos effective, we ensure that advanced hands are not just available but accessible to real people.

Empowering independence

When a user leaves a demo confident in their prosthetic, they also leave with renewed independence. This is the heart of every KPI—helping people return to daily life tasks with dignity and control.

A partnership for progress

Success is shared. Users, families, clinicians, and manufacturers all play a role. By measuring comfort, control, and fit carefully, we build a partnership that leads to stronger outcomes and brighter futures.

Preparing for a Demo

Setting the right environment

The demo room sets the tone for success. A space that feels open, calm, and private helps the user relax. Bright lights, comfortable seating, and minimal noise reduce distractions. The user should feel this is their safe space to try, learn, and even make mistakes without pressure.

Involving family or caregivers

Often, family members or caregivers play a big role in the journey. Having them present during the demo helps in two ways. First, they provide emotional support to the user. Second, they observe the process, ask questions, and learn how to assist later at home. Their confidence adds to the user’s comfort and trust.

Preparing the user mentally

Before wearing the device, the user should know what to expect. A short explanation about how the prosthetic works, how it reads muscle signals, and what tasks they will try removes fear of the unknown. Mental preparation is just as important as physical preparation.

Conducting the Demo

Step 1: Initial fitting

The demo begins with carefully fitting the device. The clinician checks socket alignment, strap adjustments, and sensor placement. This stage should not be rushed. Asking the user about sensations, tightness, or pressure helps prevent later discomfort.

Step 2: Simple actions

The first actions should be simple, like opening and closing the hand. These tasks build confidence. Even if the movements are small, the sense of control creates excitement. Each small success is celebrated, reinforcing progress.

Step 3: Real-life tasks

Next, the user is encouraged to try tasks from daily life. Holding a cup, turning a page, or lifting a light object shows how the prosthetic fits into routine moments. These exercises also serve as live KPIs to measure control and fit.

Step 4: Comfort and feedback check

After the tasks, the user should remove the device to check skin condition and comfort levels. Any redness, swelling, or unusual pain is noted. Honest feedback at this stage is critical to fine-tuning the prosthetic for future use.

Tracking KPIs Effectively

Creating a scoring system

One way to make KPIs useful is to score them. For comfort, you can measure time worn, pain level (rated by the user), and freedom of arm movement. For control, tasks can be scored based on success rate, number of attempts, and speed. For fit, stability, alignment, and posture can be observed.

Using simple language

KPIs should be explained in everyday words. Instead of saying “reaction time,” say “how fast the hand responds.” Instead of “socket stability,” say “whether the hand stays in place.” This makes it easy for users and families to understand and track progress.

Recording progress visually

Many users find visual records motivating. A chart or diary that shows how many tasks were completed during each demo creates a clear picture of growth. This also helps compare early sessions with later ones to show improvement.

Involving the User in Measurement

Asking the right questions

The best insights often come from asking simple questions. “How did the hand feel when you picked up the cup?” “Was it tiring to hold the object?” These small details capture the user’s personal experience, which is just as important as numbers.

Giving space for honesty

Users may sometimes say “fine” just to please the clinician. Creating a supportive environment where it is okay to share negative feedback helps avoid this. Encouraging honesty ensures the prosthetic is adjusted to real needs, not just polite answers.

Celebrating milestones

When a user achieves a small success, like writing a few letters with the hand, it should be celebrated. Recognizing progress, no matter how small, motivates users to continue. This emotional reinforcement is as valuable as any KPI.

Turning KPIs into Long-Term Success

Scheduling follow-ups

A demo is not complete when the session ends. Scheduling follow-up visits ensures comfort, control, and fit remain strong. Small adjustments over time prevent bigger problems later. Follow-ups also give users a chance to share experiences from real life.

Building a daily routine

Users benefit from a simple daily routine that includes wearing the prosthetic and practicing tasks. Even ten minutes a day creates progress. Demos should end with a clear routine plan that helps users build confidence gradually.

Tracking emotional growth

Beyond physical measures, emotional growth is important. Asking questions like “Do you feel more confident using the hand in public?” helps track how the prosthetic is becoming part of the user’s identity. This emotional KPI shows deeper success.

The Power of a Successful Demo

More than a test

A demo is not just a test of technology

A demo is not just a test of technology. It is a moment where the user sees what life could be like with the right prosthetic. When comfort, control, and fit are measured carefully, the demo becomes a turning point in someone’s journey.

Creating lasting trust

Trust is built when users see that their needs come first. By measuring success with clear KPIs, we show users that their comfort, independence, and dignity matter. This trust makes them more willing to adopt the device fully.

Inspiring hope

Every successful demo is a story of hope. It shows that challenges can be overcome and that technology, when guided by care, can change lives. Measuring KPIs ensures that this hope is not just felt in the moment but sustained for years ahead.

Designing Demo Protocols

Why structure matters

A demo without structure can feel confusing and incomplete. A step-by-step protocol ensures that every key area—comfort, control, and fit—is checked systematically. This not only helps the clinician but also gives the user confidence that nothing important is being overlooked.

Creating a flow for success

The flow of a demo should move from simple to complex. Start with fitting, then progress to basic actions, and finally move into real-life tasks. This gradual build-up keeps the user motivated and prevents frustration. A clear flow also makes it easier to measure progress at each step.

Customizing for each user

Every person’s arm, muscle strength, and lifestyle are different. A protocol should have room for customization. For example, one user may need more time practicing grip, while another may focus on holding writing tools. Personalizing the protocol ensures it feels relevant and supportive.

Building KPI Checklists

Comfort checklist

A checklist for comfort might include socket pressure points, skin redness after use, time spent wearing the prosthetic without removal, and feedback on heaviness. This structured approach ensures that comfort is never assumed but always confirmed.

Control checklist

Control can be tracked by success in basic hand movements, reaction speed, precision in tasks like holding a spoon, and ability to switch between tasks smoothly. Documenting these tasks during the demo provides a clear scorecard.

Fit checklist

Fit can be checked by observing stability while walking, socket alignment, and body posture. Asking the user how natural the fit feels during both sitting and standing positions helps capture their perspective alongside clinical observation.

Recording for comparison

Using checklists not only captures results from one demo but also makes it possible to compare results across sessions. This way, both the user and clinician can see growth over time, turning progress into motivation.

Case Studies of KPI Success

Case 1: Regaining independence at work

One user, a young man who lost his hand in an accident, came in worried about whether he could type or hold tools again. During his demo, comfort was established first, ensuring he could wear the device for 30 minutes without pain. Next, he practiced holding pens and small tools. His control improved within the session, and his fit allowed him to move freely at his desk. The demo KPIs showed he was ready to return to work tasks, and within weeks, he regained independence at his job.

Case 2: A student learning daily tasks

A teenage student came in needing help with school tasks like writing and carrying books. Her demo KPIs were measured by comfort (time worn), control (ability to hold a pencil), and fit (stability while walking). By the end of the demo, she wrote her name for the first time since her accident. The KPI results not only guided her training but also gave her the courage to attend school confidently.

Case 3: Building confidence in public

Another user was hesitant to wear the prosthetic in public. While the device fit physically, emotional comfort was lacking. The demo included KPIs that measured not only control and fit but also emotional feedback. By the end of several demo sessions, the user reported feeling proud instead of anxious when others noticed the device. This emotional KPI was just as valuable as the technical ones.

Frameworks for Clinicians

Pre-demo preparation

Clinicians should prepare by reviewing the user’s medical history, lifestyle needs, and personal goals. This background helps set realistic demo targets. Having the right tools ready—like cups, pens, and light weights—ensures a smooth process.

Demo execution

During the demo, clinicians should follow the structured flow: fitting, simple actions, real-life tasks, and feedback. Each step should be observed and recorded against KPIs. Encouraging the user throughout the process builds trust and reduces anxiety.

Post-demo review

At the end, clinicians should review the KPI scores with the user. Sharing both strengths and areas for improvement makes the process transparent. This open review helps the user feel involved and gives them a clear path forward.

Follow-up planning

Clinicians should create a follow-up plan based on demo results. For example, if comfort scores are low but control scores are high, the next session should focus on socket adjustments. A structured plan ensures continuous progress and lasting success.

Overcoming Common Demo Challenges

Nervousness and hesitation

Many users arrive nervous, unsure of what to expect. This can affect performance during the demo. Clinicians can overcome this by starting with easy, pressure-free tasks and reminding the user that learning takes time.

Muscle signal difficulties

Some users may struggle to generate clear muscle signals for the device. In these cases, simple exercises to strengthen or isolate specific muscles can be introduced. Tracking signal clarity as a KPI helps monitor progress.

Device adjustments taking time

Sometimes a demo is slowed by the need for repeated adjustments. While this may feel frustrating, it is a natural part of the process. Documenting the changes made ensures each adjustment is purposeful and contributes to long-term comfort and fit.

Emotional barriers

For some, the challenge is not technical but emotional. They may feel self-conscious or doubtful. Creating space for conversation, listening to concerns, and celebrating small wins can help break these barriers.

Turning Demos into Success Stories

Showing real progress

When KPIs are tracked carefully, users see their growth in tangible ways. A chart that shows “3 tasks completed” growing to “7 tasks completed” is powerful proof of success. This turns demos into personal stories of progress.

Building belief in technology

Advanced prosthetics can feel overwhelming at first. By breaking success into measurable steps, users begin to see that the technology works for them. This belief is the bridge from trying the device in a demo room to using it daily with confidence.

Creating a ripple effect

A successful demo does more than help one person. Families, communities, and even other potential users are inspired when they see real results. Each story of comfort, control, and fit achieved becomes an example of hope for others on the same journey.

Conclusion

Bringing it all together

Comfort, control, and fit are the heart of every demo

Comfort, control, and fit are the heart of every demo. When we track them with clear KPIs, the experience becomes simple, fair, and transparent. You know what is working, what needs care, and what comes next. That is how a trial turns into a plan for real life.

Why KPIs change outcomes

KPIs remove guesswork. They turn feelings into facts you can trust. With small, practical tests, you see progress on day one. Each score guides the next adjustment. Step by step, the hand feels lighter, faster, and more natural.

What success looks like for you

Success is wearing the hand longer without strain. It is picking up a cup without fear. It is writing your name again. It is walking without thinking about the socket. These are simple wins, but they add up to a full, confident life.

How RoboBionics supports you

We design every demo to be calm, clear, and personal. We listen first, then tailor the session to your goals. With our myoelectric control and Sense of Touch technology, your effort turns into action you can feel. You are never rushed. You are always heard.

From demo room to daily life

A strong demo is just the start. We set easy home routines and schedule follow-ups to keep gains growing. Your data helps us fine-tune the fit, improve control, and protect skin health. Over time, the device becomes a natural part of you.

Ready when you are

If you want a gentle, structured trial that respects your pace, we are here. Book a demo on the RoboBionics website and tell us what matters most to you. We will measure what counts and build a plan that fits your life.

Our promise to you

We will judge success by your comfort, your control, and your fit—not by our features. We will celebrate every small win. We will stand with you until the hand feels truly yours. That is how we measure success, and it is how we will serve you.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

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  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.