Annual Maintenance & AMC Costs for Prosthetics in India

Annual Maintenance & AMC Costs for Prosthetics in India

Buying a prosthetic limb is a big step—both financially and emotionally. It gives people the power to walk again, hold things, or return to work. But the journey doesn’t end once the device is fitted.

Like any tool used daily, a prosthetic needs regular care. Parts wear out. Batteries weaken. Sockets loosen. If not maintained, even the best prosthetic can stop working well—or stop working completely.

Many users in India don’t plan for this. And most clinics don’t talk about it early enough. That’s where costs begin to pile up—and problems start to grow.

This blog explains the real-world maintenance costs of using a prosthetic in India. It covers what you should expect to spend each year, what annual service plans (AMCs) really offer, and how to make smart choices that protect both your device and your peace of mind.

If you already use a prosthetic—or plan to get one soon—this guide will help you budget better, avoid surprise expenses, and keep your limb working the way it should.

Let’s begin by understanding why prosthetic maintenance isn’t optional.

Why Maintenance Matters More Than Most People Think

A Prosthetic Is Not a One-Time Purchase

When someone buys a prosthetic limb, they often think they’ve made a one-time investment.

When someone buys a prosthetic limb, they often think they’ve made a one-time investment.

But in reality, a prosthetic is more like a car or a computer. It needs check-ups. It needs cleaning. It needs small fixes to stay safe and useful.

Ignoring these things can turn a minor issue into a major repair—or even a full replacement.

Just like you wouldn’t drive your car for five years without a service, you shouldn’t use a prosthetic without regular care.

What Can Go Wrong Without Maintenance

A lot can go wrong over time. The socket might loosen. The liner might crack. The joints might squeak or get stuck.

For electronic limbs, the battery may stop holding a charge. The control board can short. Wires may wear out from repeated use.

Even passive or mechanical limbs need attention. Bolts loosen. Rubber pads wear down. Sweat and dust build up in hidden areas.

Most of these issues are small at first. But if left unchecked, they can become serious—and expensive.

Even worse, they can stop you from walking, working, or living life comfortably.

The Impact on Your Body

Poorly maintained prosthetics don’t just hurt the device. They can harm your body.

If your socket doesn’t fit well, it can cause blisters, swelling, or joint pain. If the suspension is loose, you may feel unbalanced or trip more often.

Over time, bad alignment from worn-out parts can affect your posture, back, and neck. You may feel tired after just a few minutes of walking.

Regular service isn’t just about the device. It’s about protecting your health and independence.

Missed Maintenance Means Missed Opportunities

When a prosthetic breaks, life often comes to a pause.

You may miss work, school, or social events. You may have to depend on others more than you want to.

For many users, even a few days without a functioning limb can affect confidence and mental health.

That’s why planning for maintenance isn’t a luxury. It’s a smart, essential part of using a prosthesis.

A well-maintained limb stays dependable—so you can keep moving forward without interruption.

What Maintenance Actually Includes: A Year in the Life of a Prosthetic

Regular Checks and Cleaning

Just like any personal device that gets daily use, a prosthetic needs basic cleaning and regular checks.

Dust, moisture, and sweat build up over time. This can cause skin irritation or damage to internal components—especially in electronic limbs.

Most prosthetists recommend a full check-up every 6 to 12 months. During this visit, they inspect all parts, clean internal sections, and adjust anything that has shifted.

It’s quick, but incredibly important. Catching issues early can save both money and discomfort later.

Socket Fit Re-Evaluation

The shape of a person’s residual limb can change over time. Weight gain or loss, muscle activity, or age can all affect how the socket fits.

A socket that fit perfectly last year might start feeling loose, tight, or unbalanced.

That’s why every maintenance cycle should include a socket fit test. If needed, small adjustments or padding changes are made. In some cases, a new socket might be recommended.

Even a 2mm adjustment can mean the difference between smooth walking and painful pressure points.

Suspension and Liner Wear-and-Tear

Suspension systems and liners are among the most used parts of any prosthesis. They stretch, bend, and grip every single day.

Over time, they lose elasticity, crack, or start slipping. Many users don’t notice the change until it causes discomfort or the limb starts to feel unstable.

A yearly check-up can help decide whether the liner needs replacing or if suspension elements—like straps, pins, or sleeves—need tightening or upgrades.

It’s not always expensive, but it makes a huge difference in comfort and safety.

Battery and Electronics Health Check (If Applicable)

If the prosthesis is powered, the battery and electronics need special attention.

Technicians check if the battery still holds charge well. They also inspect the control board, wires, and sensor responses.

This helps avoid sudden power failures, twitching, or other issues that could make the prosthesis unusable.

Sometimes, software updates are applied during this check—just like how your phone gets better after an update.

This kind of digital maintenance keeps smart limbs working smarter, longer.

Joint and Mechanical Movement Checks

For mechanical limbs—like body-powered hands or knee joints—maintenance includes checking range of motion, friction points, and lubrication.

If joints squeak or resist movement, they’re cleaned and adjusted. Any broken rubber parts or metal components are replaced.

Without this, joints can jam or wear down, leading to full part replacements that could have been avoided.

Understanding AMC (Annual Maintenance Contract) Plans in India: What They Offer and What They Miss

What Is an AMC in the Prosthetics World?

An AMC, or Annual Maintenance Contract

An AMC, or Annual Maintenance Contract, is a paid plan that covers routine service, basic repairs, and sometimes priority support for your prosthetic limb over a fixed period—usually one year.

Think of it as a care package for your prosthesis.

It’s not insurance. It doesn’t cover every possible damage. But it does make maintenance more predictable and sometimes more affordable.

If you’re using a prosthetic that’s powered, multi-component, or used for daily work or travel, an AMC can make your life much easier.

It turns unexpected issues into manageable appointments—and reduces the stress of big surprise costs.

What Most AMC Plans Usually Include

In India, AMC coverage depends heavily on the clinic, the device brand, and the type of prosthetic you use. But most standard plans include the following:

Routine servicing – Usually once or twice a year, where your device is cleaned, inspected, and adjusted. This includes checking fit, alignment, and hygiene-related wear.

Free or discounted minor repairs – These often cover loose sockets, worn-out padding, or cracked straps. The actual spare part may or may not be included, depending on the plan.

Battery and charger tests – For electronic limbs, this ensures power systems are safe and efficient. If the battery is degrading, the plan may offer a discount or free replacement within limits.

Emergency check-up support – Many AMCs allow for 1–2 extra visits outside the scheduled ones, especially if something feels off. This is helpful for users who travel or work in active environments.

Liner and suspension assessment – Some advanced plans include periodic review of liners and suspension systems, and offer limited discounts on replacements.

For users who depend on their prosthetic daily, these plans provide structure. Instead of worrying about sudden failures, they have a safety net—and often, priority service.

What Most AMC Plans Don’t Include

Despite the benefits, not all maintenance contracts are created equal.

Most budget or basic AMCs do not include major repairs. For example:

  • Control board replacements
  • New socket fittings due to major limb volume change
  • Complete joint or component failure
  • Accidental damage from water, falls, or fire
  • Cosmetic replacement parts

Also, most plans don’t cover cosmetic wear. So if the external glove or paint starts fading, you’ll still need to pay for that separately.

Another common gap: out-of-network service. If you move to another city or visit a different prosthetist, many AMC plans don’t transfer. You’ll either have to return to your original clinic—or pay fresh for service at a new one.

And very few AMCs cover third-party modifications. If you’ve added accessories or changed the limb’s configuration, your contract may become void unless it’s approved by your provider.

This is why reading the fine print is essential.

How to Choose the Right AMC (Without Overpaying)

Choosing an AMC plan should be based on how much you use your prosthetic, how complex the device is, and how far you are from the nearest service center.

Here are some guidelines to help users and providers alike:

1. Daily Use = Get a Mid or Premium Plan
If you wear your limb every day for work, travel, or long hours, your wear-and-tear will be faster. Don’t settle for a basic plan. Invest in one that includes at least one full diagnostic, liner checks, and a couple of emergency visits.

2. Powered Devices Need Power-Ready AMCs
For myoelectric or battery-powered hands, basic service isn’t enough. Look for a plan that includes battery and port diagnostics, and ideally some level of discount on control board issues. These parts are expensive to replace outside of contract.

3. If You’re in a Remote Location, Ask for Remote Support
Some providers, like RoboBionics, offer video call diagnostics and courier-based service. If you live far from the clinic, this can save both time and travel costs. Make sure your AMC includes remote assistance, not just in-person appointments.

4. Be Wary of Low-Cost Plans That Promise Too Much
If a very cheap plan says “everything is included,” ask for the exclusions list. In most cases, it may not cover wear-based parts or any electronics. Get a clear, written breakdown of what’s truly included.

5. Understand the Replacement Policy for Wearable Components
Liners, straps, and padding are usually not designed to last more than a year. If your AMC doesn’t offer at least a discount on these replacements, it might not be worth the fee.

6. Always Check the AMC Start and End Date
Sometimes, clinics offer AMC only after the first year, once the device is out of warranty. Others offer it from day one. Clarify when your coverage begins—and whether you need to renew it manually each year.

An AMC, if chosen well, can save users thousands over the long term. For prosthetic businesses, offering clear and flexible AMC plans can build strong user loyalty and ongoing revenue.

Real AMC Costs in India: What Users Actually Pay Each Year and What to Expect

The Wide Range of AMC Pricing

AMC costs in India can vary greatly

AMC costs in India can vary greatly, depending on several factors—type of device, brand, service provider, and location.

For basic mechanical limbs, an AMC might cost as little as ₹2,000 to ₹3,500 a year. These plans usually cover basic cleaning, alignment checks, and strap replacement.

For more advanced prosthetics—especially powered hands, microprocessor knees, or limbs with embedded electronics—AMCs typically range from ₹6,000 to ₹15,000 per year.

Some premium contracts may go up to ₹20,000 or more, especially if they include home visits, emergency response, or annual liner replacements.

So while the range is wide, here’s what most users in India can expect based on the kind of limb they have.

AMC for Below-Knee Mechanical Prosthetics

For a passive or mechanical below-knee prosthetic, annual maintenance needs are relatively low. These limbs have fewer moving parts, no electronics, and usually require socket adjustments, suspension checks, and pad replacements.

A standard AMC in this case may include:

  • One general check-up
  • Cleaning and re-alignment
  • Bolt or strap tightening
  • Liner assessment
  • Discounted part replacement if needed

Typical cost: ₹2,500 to ₹5,000 per year

These are often good-value plans for users who wear their device daily and want peace of mind.

AMC for Above-Knee Prosthetics with Mechanical Knees

Above-knee limbs require more upkeep due to the presence of a knee joint. Even if the joint is mechanical (not powered), it may need oiling, friction control, or replacement bushings after a year or two.

AMC costs for these devices are a bit higher because:

  • The knee may need inspection and tuning
  • The alignment requires more skill
  • Socket wear may be faster due to more movement

Typical cost: ₹4,000 to ₹7,500 per year

Plans in this range usually include one detailed service, free diagnostics, and 1–2 minor component replacements at a discount.

AMC for Myoelectric or Powered Prosthetics

Here’s where costs—and needs—rise.

Powered limbs come with batteries, chargers, wiring, sensors, and in some cases, microprocessors. These parts are delicate and need proper handling.

An AMC for a powered device usually includes:

  • Battery life check
  • Board diagnostic
  • Port and charger test
  • Socket and liner re-evaluation
  • Grip calibration or reset (for bionic hands)

Typical cost: ₹8,000 to ₹15,000 per year

Some high-end AMC plans also offer 24-hour support or free replacements for basic failures.

In these cases, the value of an AMC is very high. Without it, just one repair—like a control board replacement—could cost the same or more than the annual plan itself.

AMC for Pediatric Prosthetics

Children grow fast. Their limbs change shape rapidly, which means their prosthetic fit becomes outdated more quickly.

AMC plans for kids need to be more flexible. These often include:

  • Multiple socket adjustments per year
  • Quick-replacement parts
  • Regular fit assessments
  • Parental training sessions

Typical cost: ₹5,000 to ₹12,000 per year

Because these devices need changes more frequently, a good AMC plan for pediatric users can save families from repeated large expenses.

Smart Budgeting: How to Plan for AMC Costs and Avoid Surprise Expenses

Don’t Treat AMC as an Optional Expense

One of the biggest mistakes users make is thinking maintenance

One of the biggest mistakes users make is thinking maintenance is something they can skip for a year or two.

But skipping service doesn’t save money. It delays problems—and usually makes them worse.

A cracked liner, a loose joint, or a dying battery caught early costs a fraction of what a full replacement does. That’s why it’s better to plan for annual costs the way you would for rent, groceries, or phone bills.

Make AMC part of your expected yearly spend—not an afterthought.

Start Saving from Day One

Let’s say your AMC will cost ₹8,000 a year. That’s less than ₹700 per month.

If you start saving a little each month—right from the time you get your prosthetic—you’ll have the full amount ready by the time your first year of service comes around.

If you’re able to, put this amount in a separate bank account or savings envelope. Label it something simple like “limb care” or “prosthetic upkeep.”

Even if your device is under warranty, keep saving. Because once the warranty ends, you’ll still want coverage—and having your AMC fund ready will make renewal easy.

Ask Your Provider for a Fixed Maintenance Quote in Advance

At RoboBionics, we always share a full estimate of potential maintenance costs up front—before the user even buys the prosthesis.

Not all providers do this. But you should always ask.

Get a clear idea of:

  • What’s included in the AMC
  • What’s not covered
  • How often you’ll need service
  • How much spare parts might cost outside of contract

This way, you won’t feel blindsided when a repair bill comes.

If your provider offers flexible plans, choose one that suits your lifestyle. For example, if you use your limb more than 8 hours a day, pick a mid or premium plan.

If you live far away, make sure remote diagnostics are included.

Create a Checklist and Service Calendar

After you get your prosthesis, set calendar reminders every 6 months.

Use that time to:

  • Check for early signs of damage (discomfort, slippage, battery heating, etc.)
  • Call your clinic and ask if any updates or adjustments are due
  • Reassess how the limb feels during daily activities

If you’re not sure what to check, ask your prosthetist to give you a simple checklist during your first fitting.

This habit ensures you stay in control of your device—rather than waiting until it fails.

Don’t Try to Repair on Your Own

This might seem like a way to save money—but it almost always ends up costing more.

DIY repairs, third-party fixes, or using local electricians for battery issues can damage your device or void your warranty.

Even if something small breaks—like a charger cable or strap—contact your provider first. You’d be surprised how many clinics offer free or discounted replacements for users under an AMC.

And even if you’re out of warranty, official parts usually last longer than generic ones—saving you more in the long run.

How RoboBionics Makes AMC Simple, Affordable, and Worth Every Rupee

Our Mission Goes Beyond Manufacturing

At RoboBionics, we’re proud to make world-class prosthetics right here in India. But our work doesn’t stop once a device is fitted.

We believe that care is not a one-time event. It’s a journey. And that journey must feel safe, supported, and predictable—every step of the way.

That’s why we built our AMC programs from the ground up to serve real people with real lives—not just machines with moving parts.

What Our AMC Plans Actually Cover

We design our maintenance contracts to be useful, not confusing. Every AMC plan at RoboBionics is clearly explained—so you know what’s covered, and more importantly, what’s not.

Here’s what most of our AMC users can expect:

  • One full-service check-up per year that includes socket adjustments, alignment checks, and joint movement testing
  • Battery and charger diagnostics to make sure your power system is healthy and safe
  • Minor repairs at no extra charge, including loose wires, noisy joints, or worn-out pads
  • 10–40% discounts on spare parts like liners, straps, and suspension sleeves
  • Priority support with faster turnaround time, so you’re never stuck waiting
  • Remote diagnostics via phone or video for common electronic issues, saving you travel and time

These aren’t just features—they’re peace of mind. We want every user to know: if something doesn’t feel right, we’re just one call away.

Our AMC Costs Are Designed With You in Mind

We know that cost is a concern for most families. That’s why our AMC pricing is intentionally kept accessible.

Our most basic plans start around ₹3,000 per year and go up to ₹12,000 for high-performance electronic devices.

We never charge hidden fees. Everything is discussed upfront, and we’ll always try to offer a solution that matches both your need and your budget.

In fact, for some users, our AMC plan ends up costing less than a single repair visit at other clinics.

What Makes Our Approach Different

We didn’t just copy existing AMC models from the industry. We listened.

We listened to users who felt ignored after their first fitting. We heard from people who waited weeks for help when their hand stopped working. We spoke to parents who were afraid they couldn’t afford another liner for their growing child.

So we built something better:

  • More empathy in every conversation
  • More clarity in every quote
  • More flexibility in every plan

Because your prosthetic isn’t just a machine. It’s your hand. Your leg. Your tool to live a full, independent life.

And that deserves the kind of support that’s human—not robotic.

AMC Best Practices, Long-Term Benefits, and Why Investing in Care Pays Off

An AMC Is More Than Just a Contract

For many users, an Annual Maintenance Contract

For many users, an Annual Maintenance Contract feels like paperwork. Something to sign and forget.

But in reality, it’s your safety net. Your first line of defense when something starts to go wrong. It gives you access, answers, and expert help when you need it most.

And if used wisely, it doesn’t just save money. It helps extend the life of your prosthesis by years.

It can also save you from missing workdays, travel plans, or important life events due to a sudden breakdown.

Best Practices to Make Your AMC Work for You

To get the most out of your AMC, don’t wait until something breaks.

Here are a few easy habits that make a big difference:

Schedule your service in advance
Mark your calendar. Treat your prosthetic check-up like a doctor’s appointment. Don’t delay it, even if everything feels “okay.”

Keep a record of wear and issues
Jot down small problems you notice—like extra noise, minor slipping, or a loose fit. Share them during your service visit. These clues help prevent bigger failures.

Follow the usage guide from your provider
If the manual says don’t use third-party chargers or don’t wash a part with water—stick to it. Many failures we see come from ignoring simple safety rules.

Ask questions during your service visit
Don’t just drop off the device and leave. Ask what was checked, what was fixed, and what’s likely to need attention next. The more you know, the better you’ll plan ahead.

Renew your AMC on time
Many users wait until something breaks to renew their AMC. But if you renew on time, you stay protected—and often save on emergency fees or priority charges.

The Long-Term Benefits Are Clear

Over five years of usage, most users will need:

  • At least 1–2 socket adjustments
  • 2–4 liner or sleeve replacements
  • 1 battery replacement (for powered limbs)
  • 1 or 2 unexpected part failures

With an AMC, these costs are lower, easier to manage, and often come with expert support built-in.

Without an AMC, the same repairs can add up to ₹30,000 or more—and usually come when you least expect them.

Even for basic limbs, regular servicing improves comfort, extends part life, and reduces wear on the body.

Final Thoughts: Invest in Confidence, Not Just Components

Your prosthetic is more than a device. It’s part of your life.

It helps you work, walk, hold, lift, and live. And like any valuable tool, it deserves care.

An AMC is not just a cost—it’s a commitment to long-term confidence. It’s a way to protect your investment, reduce downtime, and stay independent.

At RoboBionics, we don’t just build prosthetics. We build trust.

If you have questions about AMC plans, repair pricing, or what kind of care your device needs, we’re happy to guide you.

You can book a free consultation at:

www.robobionics.in/bookdemo

Let’s make your prosthetic journey smooth, supported, and stress-free—for the long run.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.