Prosthetic Cost in India 2025: The Complete Price Guide

Prosthetic Cost in India 2025: The Complete Price Guide

Losing a limb changes everything. From how you hold a cup of tea to how you hug your child, life feels different. But with the right prosthetic, life can feel whole again.

If you or someone you love is thinking about getting a prosthetic limb in India, one of the first questions you probably have is: How much does it cost? That’s a fair and important question. Money matters, and you want to be sure you’re making the best choice—for your health, your comfort, and your future.

In this guide, we’ll walk you through everything you need to know about prosthetic prices in India in 2025. We’ll talk about different types of prosthetics, what affects the cost, where to get one, and how to get help paying for it. No confusing terms. No fluff. Just real answers, straight from people who understand.

Let’s get started.

What Affects the Cost of a Prosthetic Limb in India?

Type of Amputation

The kind of limb loss a person has

The kind of limb loss a person has—whether it’s a leg, arm, hand, or foot—makes a big difference in cost.

A below-knee prosthetic usually costs less than an above-knee one. That’s because the above-knee version needs a joint that can bend and move like a real knee.

Similarly, a below-elbow prosthetic is often cheaper than one that includes an elbow or shoulder.

Each added joint brings extra technology, parts, and precision, which means a higher price.

Type of Prosthetic Limb

Not all prosthetics are the same.

There are basic mechanical limbs, which are simple and functional. Then there are advanced myoelectric or bionic limbs that move using your own muscles.

Bionic limbs like the Grippy™ Bionic Hand can pick up signals from your muscles and let you move your fingers, hold things, and even feel touch.

Naturally, these high-tech limbs cost more than basic models.

Materials Used

The materials used to build a prosthetic matter a lot.

Plastic and rubber are more affordable but might not last as long or feel as comfortable. Carbon fiber and titanium are lighter, stronger, and more natural-feeling—but they’re also more expensive.

Better materials can also make the limb easier to wear all day, especially in India’s hot and humid weather.

Custom Fit and Comfort

Each person’s body is different. So, a prosthetic has to be made just for you.

Getting a custom fit involves taking measurements, scanning the limb, and building a socket that fits like a glove.

A better fit means more comfort and fewer wounds or pressure points. But it also means a bit more cost because it involves time and skill.

Technology Inside

A simple limb has no electronics. It works through body motion or levers.

But an advanced prosthetic, like a bionic arm, may have sensors, batteries, microprocessors, and software.

These let the limb move more like a real one, respond to your signals, and even give feedback, like the Sense of Touch™ technology in Grippy™.

That kind of tech raises the price, but it can change your life.

Brand and Manufacturing Location

Imported prosthetics often cost more.

Many are made in the US or Europe and priced in dollars or euros. This can drive the price well over ₹10 lakh.

Indian-made prosthetics, especially from trusted names like RoboBionics, are much more affordable.

Because we build 60 out of 64 parts in India, we can cut the price without cutting quality.

Service and Support

Prosthetics need aftercare. Adjustments, servicing, training—these all play a part.

Some providers include this in the price, while others charge extra. It’s always good to ask what’s included.

A cheaper device with poor support might end up costing more in the long run.

Types of Prosthetic Limbs and Their Average Costs

Below-Knee (Transtibial) Prosthetics

A basic below-knee prosthetic

A basic below-knee prosthetic with no electronics may start at around ₹20,000.

A more advanced model with better fit, comfort, and materials can range between ₹80,000 and ₹1.5 lakh.

For high-end versions with smart joints and light materials, the price can go above ₹2.5 lakh.

These are common in India and often covered by government schemes or CSR programs.

Above-Knee (Transfemoral) Prosthetics

These are more complex because they need a functioning knee.

A simple mechanical knee prosthetic may cost between ₹60,000 to ₹1.5 lakh.

Advanced versions with hydraulic or microprocessor knees, like the Ottobock C-Leg, can cost ₹5 lakh or more.

If you need something high-tech and affordable, you may need to balance features with cost.

Below-Elbow (Transradial) Prosthetics

These are the most common upper-limb prosthetics.

A passive or cosmetic arm may start at ₹15,000. It looks natural but doesn’t move.

Mechanical ones cost ₹50,000 to ₹1 lakh, depending on features.

Bionic arms like the Grippy™ Bionic Hand cost between ₹2.15–₹3 lakh. They offer movement, grip control, and even touch feedback—at a fraction of the cost of foreign bionic limbs.

Above-Elbow (Transhumeral) Prosthetics

These are less common and more expensive due to elbow motion.

A simple mechanical version may cost ₹1.5 lakh or more.

Bionic ones that include elbow movement and hand functions can go beyond ₹6–₹10 lakh.

The cost depends heavily on brand and technology.

Cosmetic Prosthetics

These are designed to look like real limbs but not function like them.

They are made from silicone or rubber and custom-colored to match your skin.

These usually range from ₹15,000 to ₹50,000, depending on the detail and finish.

Why Are Bionic Limbs More Expensive?

Advanced Sensors and Muscle Control

Bionic limbs don’t just sit there. They move, react, and adjust to your body. This is possible because of sensors inside the limb that detect electrical signals from your muscles. These signals are tiny but powerful. The limb reads them and moves just like you want it to. Making this work takes fine-tuned electronics, wiring, and software. That’s where much of the cost comes in.

Precision Engineering

Each finger, joint, or movement in a bionic limb is made with tiny parts that must work perfectly. These parts are made using advanced machines that require trained engineers. Every small motor, cable, or processor adds to the overall price. It’s like putting together a miniature robot that becomes a part of your body.

Custom Software

The software in a bionic limb isn’t like a regular phone app. It’s written and tested to understand your muscles, your habits, and your daily actions. It must be safe, fast, and reliable. In devices like the Grippy™ Bionic Hand, the software is designed to give you control that feels natural. Software this advanced takes years to build and improve, and that adds value—and cost.

Research and Development

Building a bionic limb isn’t a one-time job. It takes years of research, testing, and learning from users. Every improvement costs money. When you buy a bionic limb, you’re not just paying for the parts—you’re paying for the years of work behind it that make it safer and smarter.

Import Duties and Foreign Brands

If you buy a bionic limb made outside India, you also pay for import taxes, shipping, and foreign branding. That’s why some imported bionic hands cost more than ₹10 lakh. Indian innovations like Grippy™ are made locally, keeping the price much lower without cutting down on performance.

What’s Included in the Price of a Prosthetic Limb?

Initial Consultation and Assessment

Before you get your prosthetic

Before you get your prosthetic, you need a check-up. A specialist will look at your limb, your muscles, and your daily needs. This helps them decide what kind of prosthetic will work best for you. This cost is usually part of the full package but can be separate in some clinics.

Custom Fitting

This step involves taking a mold or scan of your limb. It ensures the socket—the part that touches your body—is made just for you. A better fit means more comfort and better control. This step is key and usually included in the full price.

Prosthetic Limb Itself

This is the physical device. Whether it’s mechanical, cosmetic, or bionic, this is the core of the cost. It includes the structure, joints, hand or foot, and any sensors or electronics.

Training and Rehab

Wearing a prosthetic for the first time can feel strange. You may need help learning how to use it. Many providers include a few training sessions. Some offer advanced rehab, especially for bionic limbs. RoboBionics also provides a Gamified Rehabilitation App to make this process more fun and engaging.

Adjustments and Fine-Tuning

After wearing your prosthetic for a few days or weeks, you may need small changes. The socket may need tightening or loosening. The foot angle might need adjusting. These adjustments are often covered in the initial package.

Warranty and Support

Some prosthetics come with a one-year warranty, others with two or more. Make sure to ask. Repairs, battery changes (for bionic limbs), and tech support may be covered for a certain period.

Follow-up Services

A good prosthetic provider will stay in touch. They’ll check on your progress, help with repairs, and support you through any issues. This care can be priceless and is sometimes included in the full price.

How to Choose the Right Prosthetic Within Your Budget

Understand Your Needs First

Before looking at price tags, ask yourself: what do I want this limb to help me do? Is it just for looks? For daily tasks? For sports or work? Your answer will guide your choice.

If you need to hold tools, cook, or write, a functional limb is worth the investment. If you want to run or cycle, a sports-specific limb might make sense. If you need both function and feeling, a bionic arm like Grippy™ could be ideal.

Compare Options, Not Just Prices

Don’t just pick the cheapest one. Look at what’s included, the comfort, the quality, and the aftercare. A cheaper option with no support might cost more in the end. Talk to other users if possible. Ask for demos and try them out.

RoboBionics offers demo sessions you can book online. That way, you see how it works before you decide.

Check for Payment Plans

Some companies, including RoboBionics, offer installment options. These make it easier to afford better devices without a big upfront payment. Ask your provider what finance or EMI options they offer.

Ask About Warranties

Prosthetics can break or wear out. A good warranty protects your investment. Always ask how long the warranty lasts and what it covers.

Don’t Skip Comfort

You’ll wear your prosthetic every day. If it’s uncomfortable, you won’t use it. Spending a bit more on a well-fitting, lightweight limb is worth it. Your health, posture, and happiness depend on it.

Can Insurance or Government Schemes Help?

Government Schemes

In India, several state and central programs help people with disabilities get prosthetics at low or no cost. Some are run by the Ministry of Social Justice. Others come from state-level health departments.

Schemes like ADIP (Assistance to Disabled Persons) offer financial help for prosthetic limbs. You must apply through a registered center and meet income guidelines.

Many NGO-run camps also distribute limbs at reduced cost. These are often in partnership with hospitals or charitable trusts.

CSR and NGO Support

Many companies under Corporate Social Responsibility (CSR) initiatives fund prosthetic devices for people in need. RoboBionics regularly partners with such programs to provide access to Grippy™ for those who may not afford it otherwise.

NGOs, rotary clubs, and foundations also sponsor prosthetics through donation drives or patient-specific fundraising.

Private Insurance

Some private insurance policies may cover prosthetics, especially if the limb loss happened due to an accident. You’ll need to check the policy terms carefully. Not all plans cover this, and some may only reimburse up to a certain amount.

Talk to your insurance provider to understand what’s covered and what documents they’ll need.

Disability Pension and Support

If you have a certified disability, you may be eligible for monthly support from the government. While not directly for prosthetics, it can ease your budget and help with related costs.

Where Can You Get a Prosthetic Limb in India?

Government Hospitals and Rehab Centers

Many large government hospitals have departments

Many large government hospitals have departments for physical medicine and rehabilitation. Some even have in-house prosthetic workshops. These centers are more affordable but may have long wait times. The quality and technology level can vary depending on the location and funding.

You might need to travel to a metro city like Delhi, Mumbai, Chennai, or Bengaluru for better facilities. The staff here usually includes doctors, prosthetists, and physiotherapists who guide you through the process.

Private Clinics and Prosthetic Centers

Private centers offer faster service and a wider range of options. Many focus entirely on prosthetics and orthotics. You can find both mechanical and bionic limbs here. These places often provide better aftercare, advanced tech, and more comfort-focused fitting.

At RoboBionics, we work closely with prosthetic centers across India to ensure people everywhere can access our innovations. These partnerships mean better support and easier access, even in smaller towns.

Specialized NGOs and Foundations

Some non-profits specialize in providing free or subsidized limbs. Jaipur Foot, Bhagwan Mahaveer Viklang Sahayata Samiti (BMVSS), and similar groups have been around for years, offering low-cost or no-cost prosthetics.

While their focus is often on basic mechanical limbs, they do good work, especially for people in rural or underserved areas.

RoboBionics partners with organizations like these to help expand access to bionic technology as well.

Mobile Prosthetic Camps

In India, mobile prosthetic camps are common. These are temporary setups where teams travel to villages or cities and fit limbs in a few days. They’re usually run by NGOs or hospitals and offer a quick solution for those who can’t travel far.

However, they may not offer follow-up care or advanced options. If you’re looking for a bionic limb, it’s better to go through a full-fledged center where you can test and train with your new device.

Online and At-Home Services

With growing digital access, some companies now offer at-home assessments and virtual fittings. You fill out a form, upload photos, and get a consultation online. Some even send technicians to your house.

RoboBionics offers virtual consultations to help users understand what prosthetic is right for them. You can book a free demo through our website, saving time and getting answers quickly.

Tips for First-Time Buyers

Take Your Time

It’s okay to feel overwhelmed.

It’s okay to feel overwhelmed. Choosing a prosthetic is a big step. Don’t rush into it. Ask lots of questions. Get a second opinion if needed. Try a demo if you can. Your comfort and confidence matter more than anything else.

Focus on the Fit

Even the best limb won’t help if it hurts. The socket must fit your body like a second skin. Pay attention during fittings. If something feels wrong, speak up. It’s better to adjust early than live with pain.

Learn How to Use It

Don’t expect to master your new limb in a day. It takes practice. Some movements may feel strange at first. Keep at it. Do the exercises your therapist gives you. If you’re using a bionic limb like Grippy™, give yourself time to get used to the controls.

Keep It Clean

Your prosthetic is a part of your body now. Clean it daily. Follow your provider’s instructions. Watch for signs of wear, loose parts, or skin irritation. Good care means it will last longer and feel better.

Stay in Touch with Your Provider

If something breaks, if it feels different, or if your body changes shape—call your prosthetist. Don’t wait for the problem to get worse. Most providers want to help and will guide you through repairs or adjustments.

Upgrade When You’re Ready

You don’t have to stick with the same limb forever. As your body changes or your needs grow, you may want to upgrade. Whether it’s moving from a mechanical hand to a bionic one, or adding new features, it’s okay to take that step when you’re ready.

RoboBionics makes upgrading easier, with training and guidance at every step.

Real Stories, Real Impact

Meet Aarti – Finding Strength with Grippy™

Aarti lost her hand in an accident at work. She felt lost and unsure of how to move forward. Her first prosthetic was heavy, hard to use, and made her feel even more alone.

Then she found Grippy™.

We met Aarti through a partner prosthetic center in Pune. She tried the Grippy™ Bionic Hand during a demo session. For the first time since her accident, she held a pen and wrote her name.

Today, she’s back to work. She cooks, texts her friends, and feels like herself again. Her confidence is back—and so is her smile.

Manoj’s Journey – From Passive to Powerful

Manoj used a passive cosmetic arm for years. It looked fine but didn’t help much. He couldn’t grip, hold, or do much with it.

After seeing a video online, he reached out to RoboBionics. We guided him through the fitting process for the Grippy™ Mech Hand—our lightweight, mechanical version of the bionic hand.

It changed everything. Now, he can hold tools, carry bags, and even play with his kids. The price was within reach, and the training was easy. Manoj says it best: “It’s not just a hand. It’s hope.”

What These Stories Show Us

Behind every limb is a life waiting to thrive again. And that’s why we do what we do at RoboBionics. It’s not about technology for its own sake. It’s about giving people tools to live with dignity, confidence, and joy.

Final Thoughts: Making the Right Choice for Your Future

Price is Important, But Value Matters More

It’s natural to think about cost first.

It’s natural to think about cost first. Everyone has a budget. But when it comes to prosthetics, the real question is—what are you getting for that price?

A cheaper limb might save money today but may cause pain, break down quickly, or limit your movement. On the other hand, a quality prosthetic that fits well, lasts long, and works with your body can change your life.

Think of it as a long-term investment in your health, independence, and happiness.

Ask the Right Questions

Before you choose a provider or a prosthetic, make a list of questions:

  • What’s included in the price?
  • How long will the limb last?
  • What kind of warranty or support is provided?
  • Will I get help learning how to use it?
  • Can I try it before buying?

The more you ask, the more confident you’ll feel. At RoboBionics, we welcome these questions. We believe informed users make the best decisions.

Support is Everything

Your journey doesn’t end the day you get your prosthetic. You’ll need guidance, support, and maybe even emotional encouragement. Choose a company or clinic that sticks with you after the sale.

Look for a team that checks in on your progress, offers repair services, and understands your day-to-day needs.

At RoboBionics, we’re not just selling limbs. We’re building a community of users who support and inspire each other. Our job isn’t done until you feel confident and at peace with your new limb.

Know That You’re Not Alone

If you’re reading this, you’ve already taken a brave first step. Whether you’re exploring options for yourself or someone you love, know that there are thousands of people across India walking the same path.

They’ve faced the fear, the pain, the questions—and they’ve come out stronger.

You can too.

How RoboBionics Can Help

We’re proud to be one of India’s leading health-tech startups, building world-class, affordable prosthetics like the Grippy™ Bionic Hand. With 60 of 64 parts made in India, we’re keeping prices fair and support local innovation.

Our Sense of Touch™ technology helps users feel again. Our gamified rehab app makes recovery fun and effective. And our team is with you at every step—from your first demo to your everyday use.

We work with clinics across India, run demos, offer payment plans, and guide users toward the right prosthetic for their needs and goals.

If you’re ready to start your journey, we’re here to walk with you.

Ready to Take the First Step?

Book a free demo today at www.robobionics.in/bookdemo

Let’s make movement possible again. Let’s bring back your confidence, your grip, and your joy.

Because everyone deserves a second chance—to hold, to feel, to live fully.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

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