Workplace-Focused Prosthetics: Best Indian Cities for Industrial Grips

Workplace-Focused Prosthetics: Best Indian Cities for Industrial Grips

Work is more than just a way to earn. For many, it is pride, identity, and independence. But for someone with a limb difference, the workplace can feel full of challenges.

From handling tools in a factory to lifting goods in a warehouse, from typing in an office to managing machines, every task demands strength and precision. This is where prosthetics built for industrial grips play a life-changing role.

India is home to many hardworking men and women in industries that depend on skilled hands. Cities like Pune, Chennai, Bengaluru, and Ahmedabad are buzzing with factories, workshops, and offices that need safe, strong, and reliable workers. With the right prosthetic, these workers can do their jobs with confidence, without feeling limited by their limb loss.

At RoboBionics, we have seen firsthand how advanced prosthetic hands like Grippy™ open doors for people. They help someone pick up a hammer, hold a screwdriver, or carry a heavy part safely. They give back not just ability, but dignity.

This guide will take you through the role of workplace-focused prosthetics, why industrial grips matter, and which Indian cities offer the best opportunities for people ready to re-enter the workforce with strength and confidence.

Why Industrial Grips Matter at Work

The Difference Between Daily Use and Workplace Use

A prosthetic made for daily life helps with everyday activities

A prosthetic made for daily life helps with everyday activities like holding a cup, using a phone, or turning a doorknob. These tasks need control, but not always strength.

In the workplace, however, the demands are very different. Industrial jobs often involve lifting, gripping, pulling, and holding objects for longer periods. A normal prosthetic hand might get the job done for small tasks, but it won’t stand up to constant industrial use.

That’s where industrial grips make a difference. They are designed to handle rough tools, heavy materials, and long work hours without wearing out quickly.

Safety Above Everything

Workplace accidents can happen in seconds. A slippery tool, a weak grip, or sudden fatigue can put a worker in danger. Industrial grips reduce these risks by offering strong and steady control.

For example, a welder in Chennai or a machine operator in Pune needs to hold tools firmly even when the work is repetitive. A reliable industrial grip lowers the chances of dropping objects or misplacing tools, keeping both the worker and the team safe.

Built for Precision and Power

An industrial grip prosthetic doesn’t just focus on raw strength. It also focuses on accuracy. A good design lets the user adjust pressure — strong enough to lift a brick, gentle enough to hold a wire.

This balance of power and precision means that people can move back into technical jobs with confidence, without worrying about losing control.

How Prosthetics with Industrial Grips Change Lives

Restoring Confidence

When someone loses a limb, the first loss they feel is independence. Many workers step away from their jobs not because they want to, but because they feel they can’t do it anymore.

Industrial prosthetics restore that lost confidence. Imagine a factory worker who thought he could never return to his machine. With the right prosthetic grip, he finds himself tightening bolts, pulling levers, and holding heavy tools again. The relief on his face, the pride in his voice — this is what real impact looks like.

Economic Security

For families in India, steady work is the backbone of security. When a breadwinner loses a hand or arm, the entire household feels the shock. Children’s education, monthly bills, and savings all come under stress.

By enabling someone to go back to work, industrial prosthetics not only restore the worker’s income but also protect the family’s future. It is not just a device — it is a tool of empowerment.

Social Inclusion

In workplaces, ability is often judged by performance. A worker using an advanced prosthetic doesn’t have to ask for special treatment. They stand shoulder to shoulder with their colleagues, proving that they can handle the same tasks.

This breaks stigma. It changes the way society looks at disability — not as a limitation, but as a different way of achieving the same goal.

The Indian Cities Leading Industrial Employment

Pune – The Automotive Powerhouse

Pune has become one of India’s biggest

Pune has become one of India’s biggest automotive and manufacturing hubs. From car plants to spare-part factories, the city is alive with machines and skilled hands.

For someone with a prosthetic built for industrial grips, Pune offers huge opportunities. Factories here need workers who can handle assembly lines, welding, and mechanical fitting. With the right support, prosthetic users can fill these roles confidently.

Chennai – The Hub of Heavy Engineering

Chennai’s industrial belt is filled with steel plants, shipyards, and heavy engineering units. Jobs here demand endurance and grip strength.

Workers need to lift pipes, operate large machines, and manage long hours in hot environments. Prosthetics that can handle heat, sweat, and heavy grips make a real difference in this city.

Bengaluru – Beyond IT, Into Manufacturing

Bengaluru is famous for IT, but its aerospace and manufacturing industries are also growing. From precision tools to electronics, the city offers jobs where both steady hands and sharp minds are needed.

A prosthetic with industrial grip technology helps workers in Bengaluru not only rejoin factories but also explore opportunities in high-tech assembly and maintenance.

Ahmedabad – The Textile and Chemical Giant

The Demands of Textile Work

Ahmedabad is known as the Manchester of India, thanks to its massive textile industry. The factories here demand workers who can manage weaving machines, lift fabric rolls, and handle repetitive movements all day long.

For someone with a prosthetic, this kind of work can feel overwhelming without the right grip. But an industrial-focused prosthetic makes these tasks manageable. The strong grip allows the worker to control heavy fabric rolls, while the precision ensures delicate handling of threads and looms.

Chemical and Manufacturing Jobs

Beyond textiles, Ahmedabad has a large base of chemical industries. Workers in this sector need to handle drums, valves, and machinery where safety and grip control are critical. A prosthetic designed with industrial grips ensures that workers can manage these roles without compromising on safety.

Hyderabad – Pharma and Technology in Action

The Pharma Hub of India

Hyderabad is home to some of India’s largest pharmaceutical companies. Jobs in this field often require careful handling of bottles, tubes, and delicate instruments. For prosthetic users, this means balancing strength with precision.

Industrial grip prosthetics, like Grippy™ with Sense of Touch™ technology, allow users to hold glass containers without breaking them, while still having the ability to lift heavier lab equipment when needed. This opens doors for people who thought their disability had shut them out of skilled pharma jobs.

Growing Technology Parks

While Hyderabad is often seen as an IT hub, its technology parks also host electronics and equipment manufacturing units. These require assembling parts, operating small machines, and long hours of focused work. Prosthetic grips help workers manage repetitive but delicate tasks, ensuring productivity without fatigue.

Delhi – A Mix of Trades and Factories

Diverse Job Opportunities

Delhi, being the capital, has a unique mix of industries. From small-scale workshops in Old Delhi to larger factories on the outskirts, opportunities exist across sectors like metalwork, electrical fittings, and packaging.

Prosthetic users in Delhi face a wide range of demands. Some jobs require brute strength, like lifting boxes or operating lathes. Others need fine control, like wiring or assembly. A well-designed industrial prosthetic provides the flexibility to handle both with ease.

Overcoming Environmental Challenges

Delhi’s extreme weather adds to workplace challenges. Hot summers cause sweat, which can reduce grip efficiency. Winters bring stiffness, making materials harder to handle. Prosthetic users in Delhi benefit from devices designed for Indian conditions — durable, sweat-resistant, and reliable year-round.

Workplace Care Tips for Prosthetic Users

Stay Ahead with Daily Checks

In an industrial setting, your prosthetic work

In an industrial setting, your prosthetic works as hard as you do. Checking it every day before work ensures safety. Look at the joints, test the grip, and confirm that the socket feels comfortable.

If you notice any looseness, report it immediately or visit your prosthetist. Ignoring small issues can lead to bigger risks at work.

Skin Care for Long Shifts

Workplace sweat is different from everyday sweat. Hours inside a factory or under machines can make the stump area damp and prone to rashes. Clean your skin before and after work, dry it thoroughly, and apply doctor-recommended powder or cream to keep it safe.

A healthy stump means a better fit, less pain, and stronger performance.

Balance Work and Rest

Even with a strong prosthetic, your body needs breaks. Don’t push through fatigue. Taking five minutes every few hours to stretch, wipe down sweat, and adjust the socket makes a huge difference in comfort and efficiency.

Employers should also be educated about this — giving prosthetic users small pauses ensures not only worker health but also workplace safety.

How RoboBionics Supports Industrial Workers

Built in India, for Indian Industry

Our Grippy™ Bionic Hand is made with local industries in mind. Sixty of its sixty-four components are built in India, ensuring durability in the very environments our workers face every day.

The industrial grip attachments allow users to handle tools, parts, and materials without fear of slippage or strain. Our Sense of Touch™ technology gives tactile feedback, so workers know exactly how much force they’re applying — a game changer in industrial jobs.

Affordable Access for Workers

Imported prosthetics often cost above ₹10 lakh, putting them out of reach for most Indian families. Grippy™, priced between ₹2.15–3 lakh, is built to be affordable without compromising quality.

For workers in Pune, Chennai, Bengaluru, Ahmedabad, Hyderabad, and Delhi, this means they can return to their livelihoods without falling into debt.

Ongoing Support and Training

We don’t stop at fitting the prosthetic. RoboBionics partners with prosthetic centers across India to train users for real workplace demands. From handling machine tools to lifting heavy materials, we guide users on safe and effective use of their prosthetics.

This ensures that when someone walks into a factory or workshop with a Grippy™ Hand, they’re not just equipped with a device — they’re equipped with confidence.

Real Success Stories from Indian Workplaces

A Welder in Chennai Finds His Grip Again

Ramesh, a welder in Chennai,

Ramesh, a welder in Chennai, thought his career had ended after he lost his hand in an accident. Welding requires precision, steady control, and the ability to hold heavy metal parts. For months, he stayed at home, convinced he could never work again.

When he was fitted with a Grippy™ Bionic Hand, things changed. The industrial grip feature allowed him to hold welding rods firmly while adjusting angles with accuracy. For the first time in a long while, he felt the sparks of confidence — not just from his welding torch but from within.

Today, Ramesh works again in the same workshop where his accident happened. His colleagues trust him, his employer respects him, and he has become an example of resilience for others.

A Textile Worker in Ahmedabad Returns to the Loom

Farida worked in a textile factory in Ahmedabad, where she operated power looms. Handling threads and fabric required delicate hand movements, while lifting rolls demanded strength. After losing her hand, she was forced to leave her job.

Her return was made possible with a prosthetic designed for industrial grips. She could once again manage both delicate threading and heavy fabric rolls. The sense of purpose she regained not only restored her livelihood but also gave her children hope for a secure future.

A Mechanic in Delhi Stands Tall

Mukesh worked as a mechanic in Delhi’s Karol Bagh area. He spent his days fixing motorcycles, often needing both strength and dexterity. After an accident, he struggled with the thought of never being able to hold a wrench again.

With the help of a workplace-focused prosthetic, he not only returned to his job but also became faster in some tasks. The precision of his grip allowed him to manage small screws and parts more efficiently than before. Today, Mukesh is not just a mechanic — he is living proof that technology can give back dignity.

Opportunities for Training and Growth in Different Cities

Pune – Skilling Programs for Automotive Jobs

In Pune, many automotive plants run training programs for workers. Prosthetic users can benefit from these programs once they are fitted with industrial grip devices. These courses help workers adapt to machine assembly, welding, and quality testing, ensuring they are job-ready.

Bengaluru – Aerospace and Precision Engineering

Bengaluru offers advanced training programs in aerospace manufacturing and precision engineering. With prosthetics that provide fine control, users can take up roles in tool assembly, electronics fitting, and aircraft component maintenance.

Hyderabad – Pharma and Lab Work

Hyderabad’s pharma industry needs skilled workers who can handle lab instruments and packaging equipment. With prosthetics that offer precision grips, workers can join training sessions in pharma labs and production units.

Chennai and Ahmedabad – Heavy Industry Skills

In Chennai and Ahmedabad, skill development programs focus on heavy industries. Workers are trained to handle large machines, operate cranes, or work on production lines. Prosthetic users can join these programs with the right support, ensuring they find secure employment.

Delhi – Small Industry and Entrepreneurship

Delhi, with its mix of small industries, offers opportunities not just for factory work but also for entrepreneurship. Prosthetic users can set up their own repair shops, workshops, or small-scale businesses. Industrial grip prosthetics provide the independence needed to run such enterprises with confidence.

Building Inclusive Workplaces with Prosthetic Technology

Why Businesses Should Pay Attention

For industries across India

For industries across India, the workforce is the backbone of growth. Every skilled worker adds value. But too often, people with limb differences are left out, not because they lack talent, but because the tools to support them are missing.

By adopting prosthetic technology in the workplace, businesses don’t just meet social goals. They gain access to a pool of motivated, skilled individuals who are eager to contribute. The key is understanding how to create systems where prosthetic users thrive.

Designing Jobs with Prosthetic Users in Mind

A small shift in job design can open big opportunities. Employers should start by reviewing tasks and asking: which of these require fine grip, which need strong grip, and which can be supported with tools or ergonomic adjustments?

For example, a task that requires holding a part for long hours can be redesigned with rotating stations, where workers switch roles. This not only reduces fatigue for prosthetic users but also improves productivity for everyone.

When companies design work around ability instead of limitation, they see fewer accidents, better efficiency, and stronger team spirit.

Training Supervisors and Teams

A prosthetic device is powerful, but the workplace culture around it matters just as much. Businesses should invest in short training sessions for supervisors and team members. These sessions can cover how prosthetic hands like Grippy™ function, what they are capable of, and how small adjustments in workflow can make integration smoother.

When colleagues understand the device, they stop treating the user with pity or hesitation. Instead, they respect the technology and the skill it enables. This boosts confidence for the prosthetic user and helps them settle into their role faster.

Safety First: A Shared Responsibility

Industrial environments carry risks for all workers. For prosthetic users, some risks may be different. Managers should create clear safety checklists that include prosthetic considerations — for example, ensuring tools are non-slip, floors are kept dry, and workstations have good ventilation to reduce sweat buildup.

Employers can also schedule preventive checkups, where prosthetic users meet with their prosthetist every few months to ensure their device is workplace-ready. This proactive step reduces downtime, prevents accidents, and keeps productivity steady.

Unlocking Long-Term Value

From a purely business perspective, investing in prosthetic-ready workplaces offers long-term value. Workers who are supported with the right technology are more loyal to their employers, reducing turnover. They also bring unique problem-solving skills, having already learned to adapt and overcome challenges in their personal lives.

Companies that integrate prosthetic users also strengthen their reputation as inclusive employers. This attracts new talent, builds trust with partners, and often opens doors to government incentives and CSR recognition.

Action Steps for Employers

  1. Review your workplace tasks and redesign them for ability, not limitation.
  2. Train supervisors and teams to understand prosthetic use.
  3. Build safety protocols that account for prosthetic devices.
  4. Partner with prosthetic providers like RoboBionics for regular device checks.
  5. Celebrate success stories within your workforce to inspire others.

When businesses take these steps, they don’t just create jobs — they create futures.

Creating a Future Where Work is for Everyone

Shifting from Sympathy to Respect

Too often, people with limb differences

Too often, people with limb differences are looked at with pity. But when they walk into a workplace with a prosthetic designed for industrial use, the story changes. No one sees them as weak. They are seen as equals, as professionals, as contributors.

This shift in perception is powerful. It changes how society views disability, and more importantly, it changes how workers view themselves.

Technology as a Bridge

At RoboBionics, we believe technology is not just about machines. It is about bridging gaps — between limitation and possibility, between joblessness and security, between fear and pride.

Our workplace-focused prosthetics are more than devices. They are bridges to better lives.

A Call to Action

If you are a prosthetic user, know this: your story is not over. The right device can help you return to the workplace, earn again, and rebuild your confidence.

If you are an employer, remember this: giving a prosthetic user a chance is not charity. It is smart business. You gain a dedicated worker, skilled and supported by advanced technology.

And if you are a policymaker or trainer, join us in creating programs that include prosthetic users in India’s workforce. Together, we can build industries that leave no one behind.

Closing Thoughts: The Power of an Industrial Grip

Work is dignity. Work is security. Work is freedom.

A prosthetic built for industrial grips gives back all three. It helps someone stand tall in a factory in Pune, weave fabric in Ahmedabad, test machines in Bengaluru, pack medicines in Hyderabad, weld in Chennai, or repair bikes in Delhi.

It tells every worker: your value is not lost. Your strength is still yours. Your future is still wide open.

At RoboBionics, we are proud to walk this journey with India’s workers. From designing prosthetics that withstand heat, sweat, and long hours, to offering training and support, we are committed to one mission — making sure every hand, natural or bionic, has the chance to work with pride.

Want to see how workplace-focused prosthetics can change your life? Book a demo with us today:
https://www.robobionics.in/bookdemo

Because every worker deserves the right grip, the right chance, and the right future.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.