Airport, Rail, Metro: Traveling to a City Clinic for Prosthetic Fitting

Airport, Rail, Metro: Traveling to a City Clinic for Prosthetic Fitting

Traveling to a city for a prosthetic fitting can feel like a big step. It’s not just about the journey—it’s about hope, healing, and moving forward. At RoboBionics, we’ve seen how life-changing a well-fitted prosthetic can be. But we also understand how hard it can be to plan that first visit to the clinic, especially if you live far away.

Maybe you’re taking a train from a small town. Maybe you’re flying in from another state. Or maybe you’re trying to figure out which metro line gets you closest to your appointment. No matter how you travel, this guide will walk you through it—step by step. We’ll help you feel confident, prepared, and at ease.

This is more than just a travel guide. It’s a helping hand. Whether you’re coming for your first fitting or a follow-up, we’ll make sure you get there safely and smoothly.

Let’s get started.

Planning Your Visit to the City

Know Why You’re Going

Before you travel, understand the purpose of your visit

Before you travel, understand the purpose of your visit. Is this your first fitting? A trial? A follow-up session? Knowing this helps you prepare both mentally and physically.

When you know what to expect, you feel more in control.

Fix an Appointment

Don’t just walk in. Always book your appointment in advance. This helps the clinic prepare for your visit. It also ensures you don’t have to wait too long.

You can schedule a demo or consultation with RoboBionics easily through our website: https://www.robobionics.in/bookdemo

Try to choose a date that gives you enough time to plan your travel and stay, if needed.

Collect Your Documents

Always carry your medical records, prescriptions, and any past reports. If you’re already using a prosthetic, bring it along too.

These help the team understand your condition better and offer the right support.

Choosing Your Mode of Travel

Traveling by Train

For many people in India, trains are the most affordable and comfortable way to travel long distances. They connect almost every town and city.

Try to book your tickets early. If you’re a person with a disability, you may be eligible for a concession. You’ll need a disability certificate for that.

Pick a lower berth seat if possible—it’s easier to get in and out.

If you’re traveling with someone, let the ticket counter know. Having a companion helps a lot.

Also, pack light. Carry just what you need, especially if you’ll be walking a lot at the station or clinic.

Taking a Flight

If you live very far or want to save time, flying may be a better choice. Most Indian airports now have facilities for people with disabilities.

Book a wheelchair in advance if you need one. Airlines usually offer this for free.

Try to arrive at the airport early, so you don’t feel rushed. Carry your ID, medical papers, and any small tools or parts for your current prosthetic in your hand luggage.

Inform the airline staff that you’re visiting for a medical reason. They’ll usually be happy to assist.

Using the Metro

Metros are great for moving around in big cities like Delhi, Mumbai, Bengaluru, or Chennai. They’re fast, clean, and easy to use.

Every metro station has elevators, escalators, and ramps. If you’re using a prosthetic, or coming with a wheelchair, these will make your life easier.

You can buy a token at the station or get a travel card if you plan to use the metro more than once.

Some cities also have apps that tell you metro timings and platform details. These are handy, especially if you’re new to the city.

Before You Leave Home

Pack Smart

Don’t carry too much. Bring only what you need

Don’t carry too much. Bring only what you need—comfortable clothes, basic toiletries, and your medical records.

If you’re staying overnight, add a small towel, an extra t-shirt, and your phone charger. Try to keep your hands free as much as possible.

A backpack is usually better than a suitcase, especially if you have limited mobility.

Get a Good Night’s Sleep

Travel can be tiring. So, sleep well the night before. This helps you stay fresh and alert during the trip.

If you’re nervous, try to talk to someone you trust. You’re not alone in this.

Even a short call can make a big difference.

Tell Someone You Trust

Let a friend or family member know where you’re going. Share your clinic details, your ticket or flight information, and your expected return time.

In case of an emergency, they’ll know how to reach you.

This step is simple, but very important.

What to Expect at the Clinic

Warm Welcome

At RoboBionics and most other good clinics, the first thing you’ll notice is a friendly face. Someone will greet you, ask for your name, and guide you to the waiting area.

You may need to fill out a short form. If you have any doubts, ask. The staff is there to help you.

Consultation and Assessment

A trained prosthetist or technician will meet you. They’ll ask about your daily life, goals, and what you hope to do with your new prosthetic.

They may check your residual limb, muscle movement, and range of motion.

This helps them find the best fit and function for you.

Trying Different Options

Depending on your condition and the clinic, you might get to try different types of prosthetic hands or fingers.

At RoboBionics, we’ll also show you how our Grippy™ Bionic Hand works—how it responds to your muscle signals, and even lets you feel touch again.

This part is exciting for most people. It’s often the first time they see what’s possible.

Navigating the City Once You Arrive

Use Trusted Transport Options

When you step out of the station or airport

When you step out of the station or airport, things can feel fast and unfamiliar. It’s best to use trusted travel options like pre-paid taxis, auto-rickshaws with meters, or app-based cab services like Ola or Uber. These are usually safer and more convenient, especially if you’re new to the city.

Always check the fare before you start the ride. Share your ride details with someone you trust. This small step can help you feel more secure.

Ask for Help When Needed

Don’t hesitate to ask for help if you’re unsure of directions. Most people are kind and willing to assist. You can also call the clinic and ask them to guide you if you’re confused about the location.

If you have mobility challenges, some clinics—like ours at RoboBionics—can help arrange pickup from a nearby station or bus stop. All you need to do is ask ahead of time.

Plan for Extra Time

City traffic can be unpredictable. Always give yourself extra time to reach the clinic. It’s better to wait a little than to feel rushed or risk missing your appointment.

Use mobile maps to track your location. Apps like Google Maps also show you traffic updates and estimated time to your destination.

Staying Comfortable and Safe During Your Visit

Find a Clean Place to Rest

If you have some time before or after your appointment, find a safe and clean place to rest. Some clinics have lounges or waiting rooms. If you’re staying overnight, book a nearby hotel or lodge in advance.

Choose a place that’s not too far from the clinic. Walking or commuting long distances after a fitting can be tiring.

Keep Snacks and Water Handy

City travel can take longer than expected. Carry a water bottle and some light snacks like biscuits, fruits, or dry fruits. It helps you stay hydrated and keeps your energy up.

Avoid eating too heavy before your clinic session, especially if you’re nervous. A light meal is easier on the stomach.

Dress for Comfort, Not Style

Wear clothes that are easy to move around in. Avoid tight sleeves or stiff shirts if your appointment includes a prosthetic fitting. Simple, loose-fitting clothes make the process smoother.

Comfortable shoes are also a must. You may have to walk or stand during the assessment, so be kind to your feet.

Handling Delays or Issues During Travel

Stay Calm and Flexible

Delays happen—flights get late

Delays happen—flights get late, trains run behind schedule, or traffic can cause hold-ups. Try to stay calm. Panic makes things harder.

If you’re going to be late, call the clinic and inform them. They’ll usually adjust your time or fit you in later if possible.

Carry Essential Contacts

Write down important phone numbers—clinic, hotel, family, and your cab driver. Keep them both on your phone and on a piece of paper.

If your phone dies or you lose internet access, this simple backup can save you a lot of stress.

Keep Your Devices Charged

Carry a power bank. You’ll likely need your phone for calls, directions, bookings, or payments. A dead battery can leave you stranded, especially in a new city.

Making the Most of Your Clinic Visit

Be Honest With Your Prosthetist

Talk openly with your prosthetist. Tell them about your pain, daily routine, job, or hobbies. The more they know, the better your prosthetic fit will be.

Don’t hold back questions. This is your chance to understand how your new limb will help you live your life.

Take Notes or Record Instructions

You’ll receive important instructions—how to wear your device, how to charge it, how to clean it, and more. It’s okay if you don’t remember everything right away.

Write down what your prosthetist tells you. Or ask if you can record their instructions on your phone for later.

This will help when you get home and need to follow those steps alone.

Practice Before You Leave

If you’re getting your prosthetic fitted that day, ask to practice using it a few times at the clinic. Try simple movements like picking up a cup, turning a knob, or holding a pen.

Practicing in front of your prosthetist allows them to make quick adjustments if needed.

Preparing for the Return Journey

Don’t Rush After the Appointment

After your fitting or consultation, give yourself a little time to rest. You might feel a bit tired, especially if the session was long or emotional. That’s completely normal.

Sit down, breathe, and drink some water. Let your body and mind catch up.

If you have a return ticket, make sure you leave enough buffer time between your appointment and your departure.

Check Your Belongings

Before you leave the clinic, double-check everything. Have you collected your reports, prescriptions, or devices? Did you leave anything behind—like your charger, wallet, or water bottle?

It’s easy to forget things when you’re a little overwhelmed. A quick check can save you the trouble of coming back or calling later.

Avoid Heavy Lifting

If you’ve been fitted with a new prosthetic, your body needs time to adjust. Avoid lifting bags or carrying anything heavy right after the session.

Even if you feel strong, your muscles and skin may need rest. Let someone else carry your luggage if possible.

Caring for Your Prosthetic After the Visit

Follow Daily Cleaning Tips

Your prosthetic needs basic care

Your prosthetic needs basic care, just like any other part of your body. Use a clean, damp cloth to wipe it down at the end of the day.

Don’t use harsh soaps or too much water. Ask your prosthetist which cleaning method is best for your model.

If you notice any odor or discomfort, call the clinic. It may be a sign that something needs adjusting.

Give Your Skin a Break

Your skin under the prosthetic may feel sore at first. That’s okay. But make sure you take the device off regularly to let your skin breathe.

Check for any red marks or irritation. If they don’t go away after a few hours, talk to your doctor or clinic.

This step prevents bigger issues later.

Charge and Store Properly

If you’ve received an electronic device like the Grippy™ Bionic Hand, remember to charge it as advised. Avoid overcharging or using random chargers.

Store it in a clean, dry place. Keep it away from water, heat, or small children.

If something feels off—like unusual sounds, lights, or grip pressure—call your clinic right away.

Staying in Touch With Your Clinic

Ask About Follow-Up Appointments

Prosthetics are not a one-time fix. They need checkups, just like glasses or hearing aids. Your clinic may ask you to return after a few weeks or months.

Mark these dates in your calendar. They’re important for making sure your device keeps working perfectly.

At RoboBionics, we also offer video consultations for quick checks. Ask about this if you live far away.

Use WhatsApp or Email for Quick Help

Sometimes you don’t need a full appointment. You just have a question. Use email, phone, or WhatsApp to reach out.

Take a picture or video of your issue if possible. This helps the team understand what’s going on and guide you faster.

Don’t wait till the next appointment if something feels wrong.

Share Your Experience

Your journey can inspire someone else. If you’re happy with your visit, tell your story. Leave a review. Share photos. Send a thank-you message.

This isn’t just about praise—it helps others feel confident about making the same decision.

You could be the reason someone else decides to get the help they need.

Planning for the Road Ahead

Give Yourself Time to Adjust

Using a prosthetic is a new skill. It takes time. Don’t expect everything to be perfect on day one.

Some days will feel easy. Some may feel frustrating. That’s part of the process.

Be patient with yourself. Every small win counts—gripping a spoon, tying a shoelace, opening a bottle.

These moments add up.

Explore Therapy and Training

Some people find it helpful to do physical therapy after their fitting. It builds strength and teaches better control.

Ask your clinic if they offer guided training or home exercises. At RoboBionics, we also offer a gamified rehab app that makes therapy fun and engaging.

Practicing a little every day can speed up your progress.

Join a Support Group

You don’t have to do this alone. Many cities and online spaces now have groups for prosthetic users. These groups share tips, stories, and encouragement.

Look for local chapters, WhatsApp groups, or online communities. They can become your support system during tough times.

Support for Families and Caregivers

Be Present, Not Pushy

If you’re a family member or caregiver, your support means the world. Just being there—offering a hand, a kind word, or a ride—is enough.

But remember, the person getting the prosthetic needs space too. Let them make their own decisions and set the pace. They are rebuilding confidence, not just a limb.

Your presence should feel like comfort, not control.

Help With the Small Stuff

Sometimes, it’s the little things that make a big difference. Helping pack their bag, finding the right train, or calling the clinic to confirm the appointment—these small actions ease a lot of pressure.

Also, help keep track of follow-up dates, care routines, and things they might forget. Your memory becomes their backup.

Encourage, Don’t Overwhelm

Change can feel heavy. Especially if it comes after an accident or illness. The person you’re caring for may not always be cheerful or strong.

Give them space to feel sad or tired. But also keep reminding them how far they’ve come. A gentle “You’re doing great” can lift spirits more than you know.

Emotional Healing Is Part of the Journey

Allow Yourself to Feel

Getting a prosthetic is not just physical—it’s deeply emotional. You may feel hope, excitement, fear, even sadness. And that’s okay.

Don’t hide these feelings. Talk about them. Write them down. Speak to someone you trust. Healing starts with honesty.

At RoboBionics, we’ve seen people cry—not out of pain, but relief. Because for the first time in a long time, they could hold a cup, shake a hand, or hug someone properly.

Let yourself feel it all.

Look Forward, Not Back

Yes, life was different before. But that doesn’t mean it can’t be full again. Your journey is not about going back—it’s about going forward with something new.

Focus on what you can do now, not what you lost. Every day is a fresh chance to try again.

It’s not about being perfect. It’s about being possible.

Celebrate Every Step

Every time you wear your prosthetic, practice a new task, or visit your clinic—you’re making progress. Celebrate those wins.

Take photos. Share updates with your friends. Treat yourself to a small reward.

Big change is built on small victories.

Affording the Journey: Financial Help and Planning

Look Into Disability Benefits

If you have a disability certificate, you may be eligible for travel discounts, medical claims, or government aid. These can reduce the cost of your trip and device.

Ask your local hospital or civic office for help with the paperwork. It may take time, but it’s worth it.

Ask About Payment Plans

Prosthetics can be expensive. But at RoboBionics, we believe that cost should never come in the way of care.

We offer flexible payment plans, financing options, and even support through CSR programs and partner foundations.

If you’re worried about money, talk to us. We’ll find a way to make it work.

Keep All Your Bills and Records

Save every travel ticket, receipt, and medical bill. You may need them for insurance, reimbursement, or future support.

Having a file with everything in one place will save you stress down the line.

Closing Thoughts: A Journey Worth Taking

You’re Not Alone

Every day, people across India travel to clinics like ours

Every day, people across India travel to clinics like ours, looking for hope. Some come by train, some by plane, some by metro. But all of them come with courage.

You are not the only one. And you never have to do this alone.

Whether you’re from a village in Maharashtra, a town in Bihar, or a metro in Delhi—there’s a place for you here.

You Deserve This Care

Everyone deserves to move, to hug, to cook, to write, to live freely. Getting a prosthetic is not just a medical step. It’s a personal one. It’s a choice to live fully again.

At RoboBionics, we’re honored to be part of that choice.

We’re not just fitting limbs. We’re restoring dreams.

Ready to Take the First Step?

If you’ve been waiting, wondering, or hesitating—this is your sign. Book your visit. Plan your travel. Ask for help if you need it.

And when you’re ready, we’ll be right here, waiting to welcome you with care and open arms.

Schedule your demo or fitting today:
https://www.robobionics.in/bookdemo

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.