Adaptive Control in Bionic Arms: Why It Matters for Fitting Success

Adaptive Control in Bionic Arms: Why It Matters for Fitting Success

Fitting a bionic arm isn’t just about size, weight, or grip strength. What really determines long-term success is how well the arm adapts to the user—and how well the user’s brain learns to control it.

This is where adaptive control becomes essential.

Adaptive control is the system that lets a bionic hand respond to the person using it. It picks up signals, adjusts in real time, and slowly shapes itself around how each person moves, thinks, and lives. When done right, it feels natural, intuitive, and empowering.

But when adaptive control is missing or poorly tuned, users often get frustrated. Movements feel stiff. Control feels forced. And many end up setting the device aside, no matter how advanced it is.

In this article, we’ll explore why adaptive control matters so much during fitting. We’ll look at what it actually does inside the prosthetic, how it connects to brain learning, and what you, as a clinician or fitter, can do to make sure it works for every patient.

Let’s start by understanding what adaptive control really is—and why it’s the foundation of real-world success.

What Is Adaptive Control and Why It Changes Everything

Understanding the Basics of Adaptive Control

Adaptive control is the ability of a bionic arm to

Adaptive control is the ability of a bionic arm to adjust itself in real time based on how the user moves, thinks, and interacts with their environment.

Unlike simple mechanical hands, which respond only to fixed muscle signals or basic triggers, adaptive systems listen more closely. They learn patterns, interpret signals more precisely, and even adjust to small changes in muscle tension or intention.

Think of it like driving a car that learns your style. After a few turns, it knows how fast you like to go. It knows when you slow down. It doesn’t just respond—it adapts. That’s exactly what a smart prosthetic does with adaptive control.

This system bridges the gap between machine and body. It turns the prosthetic from an external tool into a partner that understands the user better with each passing day.

How the Brain Reacts to a More Adaptive System

When a prosthetic arm responds naturally to brain signals, the brain starts to trust it. That trust is the first step toward deep, lasting use.

In early stages, the brain is cautious. It sends out signals and waits for feedback. If the feedback matches what the user expects—such as the hand closing smoothly or a grip holding steady—the brain rewards the behavior by reinforcing it.

Over time, these signals become faster and more accurate. The user no longer thinks in steps. They just move—and the prosthetic follows.

That flow is only possible when the prosthetic is adapting continuously. If it fails to adjust, the brain has to work harder to compensate. This increases frustration and slows learning. Eventually, many users begin to avoid using the prosthetic altogether.

Why Static Systems Can Hinder Progress

Many older or budget bionic arms rely on static control systems. These are pre-programmed to recognize a few specific muscle signals. They can open and close, sometimes rotate, but they can’t interpret variation.

This means users must move in very specific ways to trigger responses. There’s no room for natural error. If the signal is even slightly off, the device doesn’t respond.

This mismatch between user intention and device action causes friction. Instead of feeling supported, the user feels restricted.

It also trains the brain in the wrong direction. Instead of adapting naturally, the user is forced to memorize rigid commands. This is exhausting and can lead to mental fatigue.

True adaptive control flips this around. It doesn’t just train the user. It lets the prosthetic learn alongside them.

Real-Time Adjustment: The Key to Fitting Success

When a clinician fits a bionic hand, they are not just choosing a model—they are initiating a relationship between the device and the user’s brain.

Adaptive control makes this relationship flexible. As the patient improves muscle control, the system adjusts. As the patient gets tired, the system compensates. As the patient faces new tasks, the system adapts again.

This real-time adjustment is what keeps the user engaged. It rewards effort and builds confidence.

Most importantly, it shortens the “break-in” period. Instead of weeks of frustration, many users experience smooth, natural control within days—because the system meets them where they are.

How Adaptive Control Transforms Fitting Sessions

It Starts With Listening—Not Just Testing

Many fitting sessions begin with calibration

Many fitting sessions begin with calibration—testing muscle signals, setting thresholds, adjusting grip force. But adaptive control introduces a new mindset: listening.

Instead of only checking how strong a signal is, you’re also observing how the user naturally moves. You’re watching for hesitation, frustration, overcompensation.

With adaptive systems, even small, uneven muscle signals can still produce a usable response—because the device is learning. This means your fitting session isn’t just about getting the user to match the prosthetic. It’s about letting the prosthetic learn from the user.

This switch changes the entire fitting process. It becomes more relaxed, more patient-driven, and far more successful.

The Importance of Personalization

No two users are the same. Their limb shape, muscle strength, signal clarity, and daily goals are all unique.

Adaptive control gives clinicians the ability to personalize not just the fit, but the entire movement experience.

If a user has strong muscle tone but low precision, the system can smooth out jerky movements. If they have weak signals but good control, the system can amplify their intent without demanding more effort.

This makes the fitting process less about limitations and more about strengths. And when users feel that the system is working with them—not against them—they commit to it faster.

You’re not asking them to learn a robotic sequence. You’re offering a solution that adapts to their real life, their body, and their goals.

Faster Learning, Stronger Bonding

One of the most overlooked aspects of fitting success is the emotional bond the user forms with the prosthetic.

When control feels forced or frustrating, that emotional bond never forms. The device feels like a reminder of loss, not a symbol of recovery.

But when adaptive control makes movements feel smooth and intuitive, something else happens. The user begins to trust the device. They don’t think about it as something separate. It starts to feel like a part of them.

That emotional shift changes everything.

It encourages consistent use. It deepens motivation. It turns practice into a daily habit—not a chore. And it activates more areas of the brain, making learning faster and retention stronger.

This emotional bonding—powered by adaptive control—is what ultimately leads to long-term prosthetic success.

Real-World Functionality Over Lab Results

In the clinic, it’s easy to get caught up in metrics—grip force, response time, signal-to-noise ratio. But for the user, none of that matters if they can’t button a shirt, hold a spoon, or wave hello.

Adaptive control ensures that lab performance translates into real-world usefulness.

Because it continuously adapts, the system doesn’t break down when conditions change. Whether the user is sweaty, tired, or holding a different object, the prosthetic still responds.

This consistency builds confidence. The user knows they can rely on the device outside the clinic. And that reliability is what leads to adoption.

Your fitting success shouldn’t be judged by how the user performs in a single session—but by how they use the device in daily life. Adaptive systems make that leap possible.

Helping Patients Feel Progress Early

One of the biggest risks after a fitting is discouragement. If the user doesn’t feel progress early, they may lose hope.

Adaptive control helps prevent that by offering immediate feedback and visible improvements.

When a user sees that their hand responds a little faster today than yesterday, or that it holds something more gently without extra effort, they feel successful.

Those small wins matter more than we think. They change how the user sees the device—and how they see themselves.

Every fitting session should aim for at least one of these wins. One moment where the user says, “That felt right.”

Adaptive systems make these moments easier to reach. They create learning loops that grow stronger with every interaction.

And that momentum often carries the user forward—long after they leave your clinic.

Adaptive Control as a Clinical Advantage

From a clinical perspective, adaptive control is more than just a feature—it’s a powerful tool that enhances your ability to deliver results.

It reduces fitting time. It lowers frustration. It creates more satisfied users who are likely to stay engaged with your care plan.

It also reduces the number of follow-up visits needed for adjustments, since the system continues learning after the user leaves.

This means your clinic becomes more efficient—and your outcomes more consistent.

When you offer devices with adaptive control, you’re not just giving users a prosthetic. You’re giving them a system that continues to improve. And that improvement reflects back on your care model.

You become known not just for fittings—but for real-life success stories.

How Adaptive Control Shapes Rehabilitation and Long-Term Use

Supporting the Brain During Early Rehab

The early days of using a bionic arm are some of the most

The early days of using a bionic arm are some of the most sensitive in the entire recovery process. The brain is still searching for patterns. The user is unsure. And the body hasn’t yet adjusted to the new weight, feel, or function of the device.

Adaptive control becomes especially useful here.

It allows for flexible learning. As the user tries to perform tasks, the prosthetic adjusts—giving the brain positive feedback even when the motion isn’t perfect. That feedback is crucial.

The brain begins to trust the new hand. It reinforces signals that work. And with every successful attempt, it lays down stronger neural pathways.

This reduces the risk of early abandonment. It also supports deeper cognitive and emotional adaptation, because the user feels supported by their technology—not limited by it.

Reducing Cognitive Load Over Time

One of the biggest barriers to long-term prosthetic use is cognitive fatigue. If a person must think too hard to move their hand—or constantly focus on sending the “right” signal—they’ll likely stop using the device over time.

Adaptive control lightens that load.

Because it learns from the user, the system begins to predict patterns. It refines movements automatically. It simplifies transitions between gestures, making the entire experience feel more natural.

This frees up the user’s mind. They can focus on the task—not on controlling their limb.

Over time, control becomes automatic. Just like we don’t think about walking or picking up a glass, the user starts to move with ease.

This level of comfort is what defines long-term success. And it’s only possible when the device meets the brain halfway.

Real-Life Challenges and How Adaptive Systems Respond

Life is messy. Environments change. Muscles get tired. Skin gets sweaty. And no day is exactly like the last.

Rigid control systems often fail under these real-life conditions. But adaptive systems, by design, respond to change.

If the user’s muscle signal weakens at the end of the day, adaptive control recalibrates. If the prosthetic senses more resistance while picking something up, it adjusts grip force. If the user is distracted, the system slows response time to avoid errors.

This resilience is what makes adaptive control so powerful.

It protects the user from failure. It reduces errors. And it encourages them to use the device more, not less—even when conditions aren’t perfect.

That reliability is what turns a prosthetic into a trusted daily companion.

Creating a Feedback Loop Between User and Clinician

Another benefit of adaptive control is that it doesn’t just support the user—it also supports you, the clinician.

Many modern adaptive systems allow for cloud-based data tracking or built-in feedback logs. This means you can see how the device is performing over time.

You can spot patterns: when the user struggles, when they’re most active, or when adjustments are needed. You can also use this data to improve training plans, schedule check-ins, or update control settings remotely.

This feedback loop builds stronger relationships. The user knows you’re still involved in their journey—even after they leave your clinic.

It also increases your ability to intervene early, which keeps minor issues from turning into major frustrations.

Adaptive Control and the Future of Prosthetic Care

Bridging the Gap Between Technology and Humanity

At its core, adaptive control is not just a technical feature

At its core, adaptive control is not just a technical feature—it’s a philosophy of care. It says the device should adapt to the person, not the other way around.

That belief is deeply human. It aligns with how we treat patients in every other area of healthcare: with empathy, personalization, and respect for their unique journey.

For prosthetic care, this shift is long overdue.

When you provide a system that adapts to real-life variability, you send a clear message: “We understand that your needs change. And your technology should change with you.”

That approach builds trust. And trust builds compliance, satisfaction, and word-of-mouth referrals—three of the most valuable assets in any healthcare business.

Standing Out in a Competitive Marketplace

In many regions, prosthetic clinics compete on price, speed, or the range of devices they offer. But increasingly, patients and families are asking a deeper question: “Will this work for me?”

Adaptive control gives you a clear and honest answer: “Yes—because it’s made to grow with you.”

This differentiates your clinic not just by what you offer, but by how you offer it. It shows that you care about long-term outcomes, not just immediate fitting.

And in a world where patient experience is now as important as clinical results, that kind of care makes all the difference.

Clinics that embrace adaptive technologies are seen as forward-thinking. They attract more referrals. They build stronger partnerships with device manufacturers. And they stay ahead of the curve as new advancements emerge.

Training Teams to Think Adaptively

To get the most out of adaptive control, your team needs to understand more than just how the technology works—they need to understand why it matters.

This means shifting your internal language from “Does the signal trigger a response?” to “How well is the system understanding the user?”

Train your staff to spot signs of cognitive fatigue, emotional resistance, or movement mismatch. Teach them how to adjust not just settings, but expectations.

Encourage collaboration between prosthetists, physiotherapists, occupational therapists, and patient counselors. The more integrated your team becomes, the more personalized your fittings will be.

That synergy not only improves patient care—it also boosts your team’s confidence and job satisfaction.

Using Adaptive Control Data to Improve Outcomes

Many adaptive systems are equipped with built-in data collection tools. These can track how often the device is used, what gestures are most successful, and when adjustments are needed.

This data can become a powerful part of your clinical process.

You can use it to:

  • Customize follow-up care based on real-world use
  • Identify patients at risk of abandonment early
  • Provide insurers with proof of progress
  • Publish case studies or reports to build authority

Over time, this data-driven care model positions your clinic as a leader—not just in technology, but in results.

And when prospective patients or referral partners ask what makes you different, you’ll have the numbers—and the stories—to prove it.

Preparing for What Comes Next

The field of bionic limbs is evolving quickly. What seems advanced today may become standard tomorrow. But the underlying challenge—how to help the brain and body work together—will always remain.

Adaptive control is the foundation for the next generation of prosthetic devices. It’s what enables machine learning, AI-assisted movement, and eventually, full sensory feedback loops.

By adopting adaptive systems now, you’re not just helping today’s patients—you’re preparing your clinic for tomorrow’s breakthroughs.

And as more funding, research, and innovation flow into this space, the clinics that already understand adaptive fitting will be the ones most ready to scale, expand, and lead.

Robobionics: Designed to Adapt With You

Why Grippy™ Bionic Hands Are Built for Adaptive Success

At Robobionics, we believe that a prosthetic should feel like it belongs

At Robobionics, we believe that a should feel like it belongs—not like something a user must constantly fight to control.

That’s why our flagship product, Grippy™, is designed from the ground up with adaptive control at its core. It responds to real muscle signals through myoelectric technology, but it also learns from the user over time—becoming faster, more precise, and more comfortable to use.

It doesn’t matter if the user is a teenager learning to write or an adult relearning to cook. The system adjusts itself gradually, ensuring every signal gets a response that feels natural.

This allows users to focus less on the mechanics—and more on life.

But we didn’t stop at motion. We added Sense of Touch™ technology to give users feedback. That way, when someone grips an object, they don’t just see it—they feel it.

These small sensations tell the brain, “You did it.” And that affirmation builds trust between brain and device. It keeps neuroplasticity alive long after rehab ends.

Support That Goes Beyond the Device

We know that no prosthetic works in isolation. It needs the right training, emotional support, and a clinician who can adjust care as the patient grows.

That’s why Robobionics actively partners with clinics, hospitals, and rehabilitation centers across India.

We don’t just ship devices. We show up for fittings. We help patients learn. We give clinicians the tools, resources, and confidence to make each fitting a success.

Our Gamified Rehabilitation App is another part of that ecosystem. It turns repetition into engagement. Users get to practice movements in a fun, interactive way—while we collect valuable data on their progress and patterns.

This keeps patients motivated, even outside the clinic. It also helps clinicians monitor performance, spot gaps, and fine-tune therapy based on real-world feedback.

It’s not just smart care. It’s care that grows with the patient.

Adaptive Control Isn’t the Future. It’s Now.

The idea that a prosthetic hand should mold itself to the user—rather than force the user to adapt to it—is no longer science fiction. It’s already here.

Every day, our users are proving that adaptive control makes real life easier. They’re picking up tools, tying laces, shaking hands—and they’re doing it with technology that listens and learns.

As a clinician, you’re on the front lines of that progress. You’re not just fitting devices. You’re restoring confidence, independence, and dignity.

When you choose adaptive control, you choose a system that mirrors your care philosophy—patient-first, progress-driven, and built to last.

You also set your practice apart as a place of innovation, empathy, and trust.

Let’s Fit Smarter. Together.

If you’re ready to explore what adaptive control can do for your patients—and how you can offer a fitting experience that leads to real-world success—let’s talk.

Whether you’re new to bionics or experienced in myoelectric systems, we’re here to help.

Schedule a free demo with Robobionics. Try Grippy™. Feel the difference for yourself.
https://www.robobionics.in/bookdemo

See how easy it is to make the brain feel at home in a new hand.

Let’s build better fits. Let’s build stronger futures.

Final Words

Adaptive control isn’t just a feature. It’s a way of understanding the human brain, the recovery journey, and the real needs of people living with limb loss.

It gives users freedom without forcing them into rigid systems. It supports clinicians in delivering more precise, effective care. And it allows every part of the rehab journey to feel a little more human, a little more hopeful.

In a world that’s moving fast, this kind of thoughtful, responsive technology stands out—not because it’s flashy, but because it works.

So, let’s choose care that listens. Devices that adapt. And outcomes that last.

From everyone at Robobionics—thank you for believing in better.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.