How the Brain Rewires After Amputation: A Clinician's Quick Guide

How the Brain Rewires After Amputation: A Clinician’s Quick Guide

When a patient loses a limb, the physical change is clear. But what happens inside the brain is often less understood—and yet just as important. The brain does not simply move on. It starts working in new ways. It adjusts, adapts, and rewires itself to make sense of what’s changed.

For clinicians, understanding this rewiring process can improve how we support recovery. It helps us guide patients more effectively, especially when introducing prosthetic limbs or starting rehabilitation. Knowing how the brain behaves after amputation also helps us address challenges like phantom limb pain, emotional distress, and delayed adaptation to bionics.

This guide will walk you through how the brain rewires after limb loss—what happens, why it matters, and how to help. It’s designed to be simple, actionable, and grounded in real-world care.

Let’s begin with what happens in the brain immediately after amputation.

What Happens in the Brain After Amputation

The Body Map in the Brain

Inside the brain, there’s a mental map of the body.

Inside the brain, there’s a mental map of the body. This map is known as the sensory-motor homunculus. It’s how the brain knows where your hand is, how your fingers move, or how much pressure you’re applying.

Even after a limb is gone, this map doesn’t vanish. The brain still tries to send signals to the missing hand or foot. This is why patients often say they feel their limb is still there. They might feel itching, tingling, or even pain. These sensations are real—even if the limb isn’t.

As a clinician, it helps to explain this to patients early. Understanding that the brain still remembers the limb can ease their worry and create a path forward.

Phantom Sensations and Pain

Phantom limb sensations are common after amputation. For some, they’re mild. For others, they can be painful. These sensations happen because the brain is trying to make sense of its signals—but it’s no longer getting proper feedback from that part of the body.

The brain becomes confused. It expects a signal to come back from the limb, but nothing arrives. This mismatch can create pain, burning, or cramps that feel like they’re in the missing part.

This is not “imagined” pain. It is a brain-based response to sudden loss. And it shows just how alive the brain’s map of the body still is.

Recognizing phantom pain as a brain issue—not just a physical one—can change how we treat it. Therapy, feedback, and training can help the brain settle down and build new, more helpful patterns.

Cortical Reorganization: Brain Real Estate Shifts

The brain doesn’t like wasted space. When it realizes that the limb is no longer sending input, it starts to reorganize.

Nearby areas of the brain begin to take over the space that was once used by the missing limb. This is called cortical reorganization.

For example, if a person loses their right hand, the face or upper arm region in the brain might expand into that empty space. This shifting can be helpful, but it can also cause problems—like stronger phantom pain or trouble learning to use a prosthetic.

The good news is that this reorganization can be guided. With proper training, feedback, and prosthetic use, we can help the brain reshape itself in more useful ways.

The Role of Neuroplasticity in Healing

What Is Neuroplasticity?

Neuroplasticity is the brain’s ability to change. It’s how we learn to walk, speak, or recover from a stroke. After an amputation, neuroplasticity is what helps the brain adapt to its new reality.

It allows the brain to form new connections, shift old ones, and adjust how it sends and receives signals. It’s also how the brain can eventually learn to work with a prosthetic device.

This isn’t something only young people can do. The brain remains plastic throughout life. With the right approach, anyone can benefit from it.

Why It Matters in Rehabilitation

When a person begins rehab, especially with a bionic device like Grippy™, they’re not just training their body. They’re training their brain.

Each time they try to open a prosthetic hand or lift an object, the brain sends a signal. At first, the signal might be weak or confused. But with practice, it becomes clearer. The brain builds a new map—a new way of controlling the limb.

This process takes time and consistency. But it’s also incredibly hopeful. It means that recovery doesn’t stop at the stump. It continues in the mind, where every small success helps shape a stronger connection.

How Emotions Influence Neuroplasticity

Emotions play a key role in brain adaptation. Stress, fear, and frustration can slow down learning. Joy, curiosity, and confidence can speed it up.

When a patient feels encouraged and supported, their brain responds better. They’re more likely to try, fail, and try again—which is exactly what the brain needs to learn.

As a clinician, your tone, attitude, and guidance matter. Every positive experience builds emotional strength—and emotional strength supports brain growth.

This is why rehab should never be rushed. The brain needs to feel safe to change.

Early Interventions That Support Brain Rewiring

Mental Rehearsal and Mirror Therapy

Before a prosthetic is even fitted,

Before a prosthetic is even fitted, patients can begin training their brain through mental imagery. Asking them to imagine moving their missing limb can activate the same brain areas used during real movement.

This primes the brain to stay connected to the idea of motion, even without physical action. Over time, this can reduce phantom pain and make later prosthetic use smoother.

Mirror therapy is another helpful tool. Placing a mirror in front of the intact limb and having the patient move it creates the illusion that both limbs are moving. This tricks the brain into thinking the missing limb is still active.

This kind of visual feedback can reduce pain, restore symmetry in brain activity, and prepare the patient for bionic training.

Encouraging Early Muscle Activation

After surgery, many patients stop trying to move the area near the amputation site. They may feel it’s useless or too painful.

But encouraging them to gently activate those muscles—even if there’s no limb—can be powerful. It keeps the connection between brain and body alive.

As those muscles fire, the brain stays engaged. This prevents the total shutdown of motor areas. And it makes future myoelectric control easier to learn.

The earlier this begins, the smoother the brain’s transition into prosthetic use.

How Clinicians Can Guide Brain Rewiring

Begin With Education

Many patients do not know that their brain is still active after an amputation

Many patients do not know that their brain is still active after an amputation. They may think the sensations they feel are strange or a sign that something is wrong. Others may assume that controlling a bionic hand will be purely mechanical—like using a remote.

This is where education becomes your most powerful tool.

Explain how the brain still remembers the lost limb. Help them understand that the signals they feel—even phantom ones—are part of the healing process. When patients know their brain is still involved, they’re more willing to engage with therapy.

Simple visuals, stories, or even mirror demonstrations can help build this understanding. The goal is to turn confusion into curiosity and fear into focus.

Match Movement With Meaning

Early training often begins with simple exercises—squeezing muscles, opening the hand, holding a light object. These are essential steps, but without meaning, they may feel repetitive or tiring.

Whenever possible, tie movement to real tasks. If a patient loved gardening before their amputation, include activities like holding a small shovel. If they enjoy cooking, practice gripping utensils.

The brain responds better when it understands the purpose of the action. Meaning gives motion value. And value makes neural patterns stronger.

This doesn’t require complex tasks. Even daily habits—like brushing teeth or opening a door—can become brain-rich experiences when practiced with intent.

Use Guided Repetition

Repetition is how the brain rewires. But it’s not about doing the same motion endlessly. It’s about doing it with guidance, feedback, and slight variation.

As a clinician, you’re in a perfect position to guide repetition. Watch how your patient moves. Offer gentle corrections. Ask them what they feel. Change the speed, the object, or the position slightly.

Each variation forces the brain to adjust and refine its signals. This helps create flexible, reliable pathways rather than rigid patterns.

Make repetition feel rewarding. Celebrate small wins. Help the patient see how each round of practice is building something permanent inside their brain.

Bionic Technology and Brain Rewiring

How Myoelectric Prosthetics Fit In

Prosthetics like Grippy™ use myoelectric signals to move. These are tiny signals created by muscles when the brain tries to move a limb.

After an amputation, the remaining muscles near the stump still fire when a person thinks about moving their hand. Sensors in the prosthetic pick up those signals and translate them into hand motion.

This process is simple in theory, but the brain has to learn how to use it. The signals might be weak or inconsistent at first. The brain may not know which muscles to activate. Or it might try to over-control the hand.

Training teaches the brain to send the right signals at the right time. The more consistent the signals, the more precise the movement becomes.

Why Feedback Matters

One of the biggest breakthroughs in brain adaptation comes from feedback.

When a prosthetic responds—through vibration, pressure, or movement—the brain gets a message: “That worked.”

This feedback loop reinforces the connection. It teaches the brain that its signal reached the device and created the desired result. Over time, the brain becomes more confident. The hand starts to feel more like part of the body.

Our Grippy™ hand includes Sense of Touch™ technology for this reason. Users can feel pressure changes during grip. That simple signal boosts brain engagement and speeds up learning.

Clinicians should help patients tune into this feedback. Ask what they feel. Encourage them to describe sensations. Guide their focus. The clearer the feedback, the faster the brain responds.

The Role of Virtual and Gamified Rehab

Traditional rehab can sometimes feel slow or difficult to measure. That’s why Robobionics also offers a Gamified Rehab App. It turns practice into something fun, trackable, and consistent.

Games are designed around real grip and release movements. But they also tap into reward circuits in the brain. Every win gives a small dopamine boost. That chemical reward helps the brain build stronger memory and motivation.

Patients can practice without pressure. They can try again without fear. And they can see progress in real-time.

If your clinic uses this app, encourage your patients to make it part of their daily routine. Even a few minutes each day can make a big difference in brain rewiring.

Emotional and Psychological Support

Mental Health and Brain Healing Go Hand in Hand

Losing a limb is deeply emotional.

Losing a limb is deeply emotional. It’s not just about losing function—it’s about losing a part of one’s body image and identity.

This emotional disruption affects the brain. High stress, grief, or depression can slow neuroplasticity. The brain becomes less flexible, less open to new patterns.

That’s why emotional support is part of brain rewiring. As a clinician, your empathy, tone, and encouragement can create a safe space for the brain to change.

Listen to your patient’s fears. Validate their feelings. Let them know that frustration is normal—and that healing isn’t just physical.

Sometimes, referring a patient to a counselor or peer support group can help lighten their emotional load. When mental health is strong, the brain is more ready to grow.

Supporting Long-Term Brain Adaptation

Rewiring Doesn’t Stop After Fitting

A common mistake is assuming that brain adaptation ends once the prosthetic is fitted and basic functions are achieved. But in reality, this is just the beginning. The brain continues to refine, optimize, and adjust its signals based on everyday use.

Patients need to understand that continued practice, even outside therapy, helps their brain stay engaged. Routine activities—lifting a grocery bag, buttoning a shirt, opening a window—each offer opportunities to strengthen control.

Encourage patients to see daily life as part of their rehab. Every movement matters, and every small success tells the brain, “You’re doing it right.”

Tracking Change Over Time

The brain thrives on visible progress. As a clinician, tracking improvement can help motivate your patient and highlight the brain’s growth.

This doesn’t need complex tools. A simple progress journal, photos, or even a checklist of daily tasks can do the job. At each follow-up session, show the patient what they can now do that they couldn’t before.

Visual proof turns vague effort into real achievement. It also helps re-engage patients who may feel stuck or uncertain about their progress.

If they know their brain is improving—even slowly—they’re more likely to keep trying.

Teaching Patients to Self-Coach

In the long term, patients won’t always have a clinician by their side. So part of your role is to teach them how to guide themselves.

Help them build a simple at-home practice routine. Show them how to warm up their muscles, reflect on their movements, and adjust their posture.

Encourage them to ask themselves useful questions during training:

  • What did I try to do just now?
  • What did I feel?
  • Did the hand respond the way I expected?

This kind of self-awareness builds independence. It keeps the brain actively learning even when formal therapy ends.

Embracing the Ups and Downs

Progress is rarely a straight line. Some weeks will bring fast improvement. Others might feel like nothing is working.

The brain doesn’t always move at a steady pace. Some learning happens slowly, in the background, before it shows up in behavior.

Let your patients know that setbacks are part of the process. A missed grip or a failed task is not a failure—it’s an invitation to try again with more awareness.

The more forgiving the patient is toward themselves, the more relaxed their brain becomes. And a relaxed brain is a better learner.

Common Challenges and How to Manage Them

When a Patient Gives Up Too Soon

It’s natural for some patients to feel overwhelmed or disheartened

It’s natural for some patients to feel overwhelmed or disheartened—especially if they expected the prosthetic to feel natural right away.

When this happens, return to their original motivation. Remind them why they started. Connect with their personal goals—holding a child’s hand, returning to work, doing a hobby they love.

Then, shift the focus back to basics. A small, successful task can restore belief faster than any pep talk.

Once they feel one win, the brain starts to open back up.

Sensory Confusion or Overload

Sometimes, the feedback from the prosthetic can feel strange or even annoying. The brain may misinterpret signals or find them distracting.

If this happens, don’t turn off the feedback system. Instead, teach the patient how to interpret what they’re feeling. Break it down. Ask them to describe the sensation. Is it pressure? A buzz? Does it match what they’re doing?

Once the brain understands the signal, it begins to accept it. And that acceptance turns confusion into useful data.

Muscle Fatigue or Inconsistent Signals

In the early stages, the muscles used to control the prosthetic can tire quickly. This may cause weak or erratic signals, which frustrates users.

You can help by introducing brief rest periods between tasks and teaching relaxation techniques. Overuse is just as harmful as underuse—especially when the brain is still learning how to coordinate effort.

With time and consistent use, muscle control improves, signals stabilize, and the brain gains more trust in the system.

The Clinician’s Lasting Impact

You’re Not Just Fitting a Device

You’re guiding someone through one of the biggest transitions of their life. You are helping their brain relearn how to interact with the world.

This work goes far beyond fitting a socket or adjusting grip strength. You are restoring function, dignity, and possibility.

When a patient says, “I didn’t think I’d ever be able to do this again,” that moment is a result of your time, care, and belief in their potential.

Every session you lead is shaping someone’s brain—and their future.

Stay Curious and Keep Learning

The science of brain adaptation is always growing. New tools, smarter prosthetics, and more refined rehab methods are being developed all the time.

Stay curious. Talk with colleagues. Try new techniques. Ask your patients what works for them. Each person you work with gives you insight into how the brain responds—and how we can make that response stronger.

You’re not just using a system. You’re helping shape it.

Invite Feedback and Connection

Many patients may feel unsure about speaking up. Invite their feedback. Ask them what feels strange, what’s helping, or what’s missing. Let them be a partner in the process.

This not only builds trust—it deepens your understanding of how the brain is adapting in real time.

Over the long term, these insights will help you support future patients better, faster, and with more confidence.

The Road Ahead: Brain Healing Is a Journey

Progress Looks Different for Everyone

No two brains are the same. One patient might take to their prosthetic quickly

No two brains are the same. One patient might take to their prosthetic quickly, learning to grip, release, and carry within weeks. Another might take months before they feel comfortable using their device for everyday tasks.

This variation is not a sign of failure or success. It’s simply how the brain works. Every brain has its own history, habits, and patterns. What matters most is consistency and support.

Let your patients know that their path is unique. They don’t need to compare themselves to others. As long as they keep showing up, practicing, and believing, the brain will continue to learn and grow.

Celebrating the Right Wins

Sometimes we focus too much on the final goal—full control, perfect coordination, effortless use. But in brain rewiring, the small wins are what shape the bigger ones.

Holding a spoon without dropping it. Taking a water bottle from the fridge. Brushing teeth with one hand instead of two. These are real milestones.

Celebrate them.

Point them out to your patient. Remind them of where they started. Help them feel proud not just of what they can do, but of how their brain got them there.

Every task completed is proof that the brain is changing. That proof gives your patients the courage to try again tomorrow.

The Role of Community

Healing doesn’t happen alone. Many users benefit from hearing others share their stories. Peer support—whether in person, online, or in a clinic—can accelerate brain adaptation in powerful ways.

When someone sees another person use their bionic hand with ease, the brain says, “I can do that too.” This is called observational learning. And it’s just as real as physical practice.

If your clinic works with multiple patients, consider offering group sessions. Even a short shared conversation can spark belief and motivate progress.

You can also connect your patients to Robobionics’ support network or online community. Hearing others speak openly about their journey makes a huge emotional difference—and helps shape how the brain sees the future.

Robobionics: Designed With the Brain in Mind

Why We Built Grippy™

At Robobionics, we didn’t just want to build another prosthetic. We wanted to create something the brain could trust. Something that would not just respond—but help people reconnect with movement, control, and identity.

That’s why Grippy™ is built to work with the body’s natural muscle signals. It’s why it includes Sense of Touch™ feedback. And it’s why we pair it with gamified rehabilitation tools that keep the brain engaged during every step of training.

Every feature we design is focused on one thing: helping users feel whole again.

Support Beyond the Device

We know that fitting a prosthetic is just the beginning. That’s why we partner with clinicians across India to provide resources, support, and continuous training.

From helping you guide patients through early myoelectric training to showing you how to use our rehab app effectively, we are with you at every stage.

And we’re always here to learn, adapt, and improve—just like the people we serve.

If you’d like to explore how Robobionics can support your clinical practice, or if you want to see Grippy™ in action, book a demo with our team today.

You can start here:
https://www.robobionics.in/bookdemo

Final Words: A New Future Begins in the Brain

Helping a patient recover after amputation isn’t just about restoring movement. It’s about helping the brain believe in the body again.

You are not only a clinician—you are a guide, a motivator, a brain coach. The work you do helps people reconnect with who they are. You remind them that their story isn’t over. It’s evolving.

With every grip, every smile, every step forward, you’re helping the brain write a new chapter.

Thank you for being part of that.

Together, let’s continue to bring dignity, independence, and innovation to more lives—one person, one hand, one hopeful mind at a time.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.