Safety Tips for Using EMS on Sensitive Stump Areas

Safety Tips for Using EMS on Sensitive Stump Areas

After an amputation, your body goes through many changes. One of the most delicate parts is the stump—the part of your limb that remains. This area is often sensitive. It can be tender, healing, or adjusting to new sensations.

At the same time, keeping the stump strong and healthy is very important, especially if you plan to use a prosthetic hand or leg later. That’s where EMS, or Electronic Muscle Stimulation, can be helpful. It gently wakes up the muscles, improves blood flow, and helps your body get ready for what’s next.

But using EMS on a stump isn’t always straightforward. It needs care. It needs attention. The skin may be soft, the nerves might be extra alert, and the tissue could still be healing. Using EMS the wrong way can lead to pain, irritation, or delays in recovery.

In this article, we’ll show you exactly how to use EMS safely on sensitive stump areas. We’ll talk about how the stump changes over time, how EMS works on soft tissues, and what steps you can take to protect your body while getting the most out of your recovery.

Let’s begin by understanding the stump and why it needs special care.

Understanding the Sensitivity of the Stump

Why the Stump Needs Special Attention

After an amputation, the stump becomes one of the most important

After an amputation, the stump becomes one of the most important parts of the body. It carries the weight of healing. It holds the nerves, muscles, and skin that once supported a limb. And it becomes the foundation for any future prosthetic.

But during the healing process, this area is often very delicate. The skin might be thin or freshly healed. The nerves may still be firing irregularly. The muscles can be soft, tired, or untrained. All of this creates a highly sensitive zone that reacts to even the smallest touch.

That’s why using anything on the stump—including EMS—requires a different level of care than other parts of the body.

How the Stump Changes Over Time

The stump isn’t a fixed structure. It keeps changing—especially in the first few months.

Right after surgery, there’s swelling. There might be soreness, stitches, or raw tissue that’s still healing. As time passes, swelling goes down. Scar tissue may form. The skin might grow stronger, or in some cases, more fragile.

Nerves can also become more sensitive during this time. This is what often causes phantom limb pain or tingling. These signals may feel confusing or even painful when EMS is applied too soon or too strongly.

Knowing these changes helps you understand why EMS should be introduced slowly, carefully, and always with a focus on safety.

The Role of EMS in Early Recovery

EMS is a valuable part of recovery. It sends small electrical signals to the muscles, making them contract and release. This keeps the muscles strong and helps blood flow, even when you’re not moving much.

But when used on a stump, those same signals need to be adjusted. Too much power can irritate the nerves. Poor placement can harm healing skin. The wrong timing can set recovery back instead of moving it forward.

That’s why the first step in safe EMS use is not the device itself—but knowing your stump, how it feels, how it’s healing, and what it can handle.

Preparing the Stump for EMS

Make Sure the Skin is Healed

Before you even think about using EMS on the stump

Before you even think about using EMS on the stump, the skin must be completely closed and healed.

There should be no open wounds, scabs, or fresh scars. The area should feel smooth and clean, without signs of infection or drainage.

If you apply electrodes to broken or irritated skin, it can cause burning, pain, or serious damage. That’s why we always recommend waiting until your doctor or physiotherapist says it’s safe to begin EMS.

This is not about being cautious—it’s about protecting the very part of your body that needs the most care.

Clean the Area Before Use

The stump should always be clean and dry before using EMS.

Even a small amount of sweat, lotion, or oil can affect how the electrodes stick to your skin. It can also cause uneven stimulation or irritation.

Gently wash the stump with mild soap and water. Pat it dry with a clean towel. Do not rub, especially if the skin is sensitive. Avoid alcohol or strong disinfectants unless advised by your doctor—they can dry out the skin and make it crack.

This simple step helps prevent infections, rashes, and discomfort during your EMS session.

Choose the Right Time of Day

Your body changes throughout the day. In the morning, the stump may be more swollen or stiff. At night, it may feel tired or sore.

Try to choose a time when your body feels most relaxed. Many people find that mid-morning or early evening works best. Avoid using EMS right after intense physical activity or if the stump feels painful or inflamed.

If you notice increased soreness after a session, speak to your therapist and adjust your schedule or intensity.

EMS is most effective when the body is calm, rested, and ready to respond.

How to Safely Use EMS on a Sensitive Stump

Start with Low Intensity

One of the most important safety rules is to begin with the lowest possible intensity. EMS devices often have settings that let you control the strength of the electrical pulse.

On a healthy arm or leg, you might need a stronger setting to feel the stimulation. But on a fresh stump, the nerves are much more alert. Even a low pulse can feel strong.

If you feel a sharp tingling, twitching, or pain during the session, stop right away. EMS should feel like a gentle tapping or a light buzz—not like a shock.

Your goal at this stage is not to build muscle. It’s to gently wake up the area and help your body adjust.

Place Electrodes Carefully

Where you place the electrodes makes a big difference. The skin on a stump may have uneven surfaces—raised scars, dips in muscle, or softer areas that are still healing.

You want to place the electrodes on the muscle, not directly over bones, joints, or scar tissue. Avoid areas that are too tender, too red, or feel too thin.

If you’re unsure about the best spot, speak to your physiotherapist. They can help map the muscle groups on your stump and guide proper placement.

Also, make sure the electrodes stick well to the skin. Loose or wrinkled pads can cause uneven stimulation, leading to irritation or burning.

Watch the Skin Closely

After each EMS session, check the skin under and around the electrode pads. Look for redness, swelling, bumps, or dry patches.

Some slight redness is normal and usually fades in 30 minutes. But if the skin looks inflamed, itchy, or sore hours later, that’s a sign something needs to change.

Try adjusting the intensity, changing the placement, or switching to gentler electrode pads.

If you continue to see skin issues, stop using EMS until the area fully recovers. Damaging the skin now can delay your entire rehabilitation process.

Don’t Overdo It

It’s easy to think that more is better. But with EMS—especially on sensitive stumps—more can mean trouble.

Start with short sessions. Around 10 to 15 minutes is usually enough in the beginning. Use it once per day, or every other day, until your body adapts.

Over time, as your skin and muscles get stronger, you can increase the duration slightly. But always listen to your body. If your stump feels tired, sore, or hot afterward, give it time to rest.

The goal of EMS is not to rush healing—it’s to support it gently, without causing harm.

Listening to Your Body During EMS

Learn the Difference Between Good and Bad Sensations

EMS feels different for everyone

EMS feels different for everyone. Some people describe it as a soft tapping. Others say it feels like buzzing or pressure.

What matters is how your body reacts. A good EMS session feels strange at first—but not painful. The sensation should fade gently once the session ends. There shouldn’t be pain, burning, or throbbing after you stop.

If you feel sharp discomfort during or after, that’s your body’s way of asking you to stop. Pain is a signal—not something to push through.

Never ignore what your body is telling you. Sensitivity is part of healing. Treat it with respect.

Know When to Pause or Stop

Sometimes the stump just isn’t ready for EMS. You might have a flare-up of phantom limb pain, a skin rash, or swelling that came out of nowhere.

When that happens, don’t force yourself to continue. Pause for a few days. Let the body settle. Use ice packs, rest, or mild massage as advised by your doctor.

It’s okay to take breaks. Healing isn’t a straight line. Your EMS routine should change based on how your body feels—not on a fixed schedule.

Returning too soon or using EMS while the stump is inflamed can cause more harm than good. Let comfort guide your decisions.

Work with Your Therapist

No one understands your stump better than your rehabilitation team. They’ve seen hundreds of cases like yours. They know how stumps change. They know what works—and what doesn’t.

Always keep them informed about how EMS is going. If a session felt too strong, or if you noticed new pain afterward, talk about it.

They can help you adjust the plan, move the electrodes, or even switch to different EMS settings.

The goal isn’t just to use the machine. It’s to use it the right way for your body. That’s where expert guidance makes all the difference.

Building a Safe EMS Protocol in Clinical and Rehabilitation Settings

Why Standardized EMS Protocols Matter

For businesses in the prosthetics and rehabilitation industry

For businesses in the prosthetics and rehabilitation industry—clinics, mobility centers, and therapy units—using EMS for stump care isn’t just about therapy. It’s a critical part of the full patient journey. When used correctly, EMS improves patient outcomes. When misused, it can create complications, pain, or even slow down the fitting process.

That’s why building a clear, standardized EMS protocol is essential. It creates consistency across your team, prevents errors, and builds trust with patients.

It also positions your business as a reliable, safety-first center that deeply understands post-amputation care—not just device fittings, but full-body rehabilitation.

Assessing Readiness Before EMS Use

Before introducing EMS, patients should go through a structured readiness assessment. This doesn’t need to be overly complex, but it should cover a few key points:

  • Is the stump completely healed with no open wounds, blisters, or infections?
  • Has the patient been cleared by a surgeon or physician for external stimulation?
  • Is the patient mentally and emotionally prepared for stump contact?

Even if the patient is eager to start strengthening exercises, don’t skip this check. By documenting these checkpoints, you build safety into your process—and reduce risks for both the patient and your practice.

Consider adding this checklist to intake forms or weekly review protocols so your team always knows when EMS is truly safe to begin.

Customizing EMS Based on Stump Characteristics

Every residual limb is different. Some stumps are muscular and firm. Others are soft, irregular, or deeply scarred. A one-size-fits-all EMS plan doesn’t work—and can cause serious harm.

Clinicians should be trained to evaluate the physical condition of each stump before placing electrodes. This means checking:

  • Skin thickness and elasticity
  • Temperature or signs of inflammation
  • Sensitivity to touch and pressure
  • Presence of phantom pain or nerve tenderness

Use this evaluation to guide electrode placement, intensity levels, and session length. Make it a routine part of your EMS setup—don’t guess. Write it down. Track it. Tailor it.

This kind of personalization not only keeps patients safer—it makes the therapy more effective and improves signal quality for myoelectric prosthetic training.

Educating Patients on Home Use

One of the most overlooked parts of EMS safety is what happens outside the clinic.

Many patients are eager to use EMS at home, especially when given a portable device like BrawnBand. But without the right education, that independence can lead to accidents—wrong settings, poor placement, skipped rest days, or misuse on irritated skin.

To prevent this, give every patient a simple EMS safety handout. It should include:

  • Step-by-step setup instructions
  • Visuals for proper electrode placement
  • Guidelines for intensity levels
  • What to do if pain or irritation occurs
  • Contact info for follow-up help

This is more than customer service—it’s a long-term brand strategy. When you help patients succeed safely at home, they stay engaged, speak positively about your clinic, and trust you when they need upgrades or new devices.

It’s also a great way to introduce them to additional services—like prosthetic training, follow-up fittings, or new rehab tools.

Offering EMS Monitoring as a Value-Add Service

For clinics looking to grow, offering EMS session monitoring as an ongoing service can be a powerful value-add.

Here’s how it works: after fitting patients with a home EMS device, invite them for regular check-ins—virtual or in person—to review stump condition, discuss signal response, and adjust settings as needed.

This does a few important things:

  • Keeps the patient engaged with your clinic beyond the initial fitting
  • Allows you to catch issues early (like developing skin sensitivity)
  • Builds long-term patient relationships that lead to more referrals

You can even offer a monthly subscription model or bundled follow-up plan that includes EMS monitoring, progress tracking, and adjustments to prosthetic settings.

This small strategic shift turns one-time customers into lifelong partners.

Integrating EMS Into Your Prosthetic Fitting Workflow

If you’re a prosthetic provider, you know one of the biggest challenges in fitting is inconsistent muscle activation. Weak signals delay fittings, confuse calibrations, and reduce user satisfaction.

To solve this, consider integrating EMS as part of your pre-fitting protocol. Before scanning or socket casting, offer patients a short EMS conditioning program using BrawnBand or a similar device.

After just 1–2 weeks of stimulation, most users show improved signal clarity and better muscle tone—which leads to faster calibration and stronger first-use success with their prosthetic.

This small addition can dramatically improve first-fit satisfaction and reduce the number of return visits for socket adjustment or signal troubleshooting.

And satisfied users? They become your biggest promoters.

Long-Term EMS Use on Stump Areas

Adapting as Your Stump Changes

As time goes on, your stump will continue to evolve.

As time goes on, your stump will continue to evolve. The shape may change slightly. The skin may grow stronger. The nerves may calm down. Your muscle tone may improve.

This means your EMS routine should change too.

What worked in the first few weeks might feel too mild months later. On the other hand, a setting that worked before might start to feel uncomfortable if your skin becomes dry or your muscles are tired.

Always be open to adjusting your plan. Let your body lead. There is no single routine that works forever. EMS is most effective when it grows with you—not when it stays rigid.

Supporting Muscle Growth Without Strain

Once the stump is stronger and less sensitive, EMS can be used to support real muscle development. This is especially helpful for people preparing for a myoelectric prosthetic like Grippy™.

The stronger your muscles are, the clearer the signals they send. This makes the prosthetic respond better to your commands. But even at this stage, care is important.

Don’t jump to high intensities too fast. Even if the stump feels strong, pushing too hard can cause fatigue or micro-injuries. Use EMS as a tool, not as a shortcut.

Let muscle growth happen slowly. That way, it stays safe, sustainable, and aligned with your full rehabilitation journey.

Using EMS Alongside Prosthetic Training

Once you’ve received your prosthetic, EMS still has a role to play. It can be used before or after your prosthetic training sessions to warm up your muscles or help them recover.

Using BrawnBand EMS for 10–15 minutes before practice can help wake up the muscles and improve control. After training, EMS can be used at a low setting to ease stiffness and improve blood flow.

This combination makes your training more effective and your recovery smoother. It also prevents fatigue, which is common when you start using your prosthetic more often.

Keeping the Skin Safe Over Time

Even after full recovery, your stump’s skin needs care. Wearing a prosthetic can cause pressure, sweating, or rubbing, which may make the skin more sensitive again.

So when using EMS long-term, always check your skin before and after each session. Don’t use EMS if the skin is red, broken, or painful.

Make sure your electrode pads are clean and replaced regularly. Avoid using worn-out or dry pads, as they can cause uneven stimulation or irritation.

Clean the stump gently before and after EMS. Use mild, non-scented moisturizers to keep the skin healthy. These small habits go a long way in keeping your stump comfortable and strong.

Avoiding Common EMS Mistakes

Using It Too Soon

One of the most common mistakes is starting EMS before the stump has fully healed. Even if the pain feels gone, the skin and tissues might still be recovering under the surface.

Always wait for your medical team to give you the green light. Rushing into EMS can reopen healing tissue or worsen pain.

When in doubt, wait a little longer. A few days of caution are worth more than weeks of correction.

Setting the Intensity Too High

High intensity doesn’t mean faster progress. It often means more discomfort.

Always start low, especially on new or sensitive skin. If your muscles twitch too hard or you feel stinging, reduce the setting. EMS is meant to support, not punish.

Comfort is a sign you’re using it correctly. Pain is a sign to stop.

Using Old or Dirty Electrodes

Old or dirty pads don’t stick well. They can cause uneven current flow, skin irritation, or even minor burns.

Keep your electrode pads clean and replace them as needed. Store them in a cool, dry place. If they no longer stick properly, don’t reuse them.

Fresh pads keep your sessions smooth and your skin protected.

Skipping Rest Days

Muscles need rest to grow. Even with EMS, overuse can cause soreness or fatigue.

Schedule rest days into your EMS routine. This helps your stump recover and prevents small problems from becoming serious.

Remember, healing isn’t about doing more. It’s about doing things wisely, with care and intention.

The Robobionics Promise: Safety with Innovation

Why We Prioritize Safety

At Robobionics, our goal isn’t just to create advanced technology

At Robobionics, our goal isn’t just to create advanced technology. It’s to make sure every person who uses it feels confident, safe, and supported.

BrawnBand was designed not just for performance, but for protection. Its settings are user-friendly. Its strength is adjustable. And it was built with the most sensitive users in mind.

We’ve worked with doctors, therapists, and people like you to make sure every pulse it sends helps, not harms.

Because to us, your comfort is just as important as your recovery.

Bringing Clarity to Complex Tools

EMS can sound complicated. Wires, signals, settings—it can feel overwhelming at first.

That’s why we keep things simple. Our guides are clear. Our devices are easy to use. And our support team is always ready to help.

You don’t need to be a tech expert to use BrawnBand. You just need to care about your recovery. And we’ll take care of the rest.

Empowering You, Every Step of the Way

We believe every person deserves access to powerful recovery tools. Tools that fit their body, their journey, and their life.

With the right knowledge and the right support, you can use EMS confidently—even on the most sensitive parts of your body.

Because when you feel safe, you feel in control. And when you’re in control, healing happens faster.

Final Thoughts: Gentle Power, Great Progress

Your stump is more than what remains. It’s what carries your future. It’s where strength, movement, and connection begin again.

EMS is a tool that can help—but only if used with care. When you treat your body with kindness, it responds with strength.

So go slow. Be gentle. Listen closely.

And let BrawnBand help you every step of the way.

Ready to try BrawnBand safely and confidently? Book your free demo today at www.robobionics.in/bookdemo and let your journey to strength begin—one gentle pulse at a time.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.