EMS + Gamified Rehab: A New Era for Prosthetic Training

EMS + Gamified Rehab: A New Era for Prosthetic Training

Learning to use a prosthetic is not just about wearing a new device. It is about retraining the body and the mind to work in harmony again. For many users, this journey can feel long, tiring, and at times overwhelming. Muscles need to be strengthened, signals need to be refined, and confidence needs to be rebuilt step by step.

This is where new approaches are making a difference. Electronic Muscle Stimulation (EMS) and gamified rehabilitation are two tools that, when combined, create a powerful pathway to faster learning and better results. EMS keeps muscles strong and signals sharp, while gamified rehab turns training into something engaging and enjoyable.

Together, they represent a new era in prosthetic training—one that is not only more effective but also more motivating and human.

Why Prosthetic Training Needs a Fresh Approach

The Traditional Challenges

Prosthetic training has always required patience and persistence

Prosthetic training has always required patience and persistence. Users must learn how to control their new device while also coping with changes in balance, strength, and daily routine. This process can take weeks or even months, depending on the individual.

The problem with traditional methods is that they are often repetitive and exhausting. Patients may feel discouraged when progress is slow, or they may lose motivation because exercises feel more like a burden than a step toward independence.

The Emotional Side of Training

Beyond the physical work, there is an emotional side to rehabilitation. Users may feel frustrated, anxious, or even embarrassed while learning to use their prosthetic. If therapy feels too clinical or difficult, these emotions can grow stronger, slowing down recovery.

This is why finding ways to keep rehabilitation engaging and rewarding is so important. The emotional journey is just as critical as the physical one, and both must be addressed for long-term success.

The Need for Innovation

As prosthetic technology advances, rehabilitation methods must also evolve. A modern prosthetic can do amazing things, but only if the user feels confident and skilled in using it. Without proper training, even the most advanced device may not reach its full potential.

This is where EMS and gamified rehab bring in fresh solutions. By combining physical stimulation with interactive engagement, they create a complete approach that supports both body and mind.

Understanding EMS in Prosthetic Training

How EMS Helps the Muscles

Electronic Muscle Stimulation works by sending small electrical impulses into the muscles, making them contract. For someone preparing to use or already using a prosthetic, this is a way to keep the muscles active, even when natural movement is limited.

By preventing weakness and improving strength, EMS ensures that the muscles send clearer signals. These signals are what the prosthetic uses to respond to commands, so the stronger they are, the more natural the movement feels.

EMS and Signal Clarity

One of the biggest challenges with myoelectric prosthetics is ensuring that the device picks up accurate signals from the body. Weak or inconsistent signals can make the prosthetic harder to control.

EMS helps by training the muscles to contract more effectively. Over time, this improves signal clarity, making the prosthetic respond more smoothly to the user’s intent.

Preparing for Endurance

Daily life requires more than strength—it requires endurance. Holding objects, typing, or cooking can all take time and effort. EMS helps build this endurance by creating repeated contractions during training.

For the user, this means less fatigue and a more natural ability to use the prosthetic throughout the day.

the Role of Gamified Rehab

Making Training Enjoyable

Gamified rehabilitation uses game-like elements—such as challenges, levels, or feedback—to make therapy more enjoyable. Instead of repeating the same movements again and again, patients engage in activities that feel fun and rewarding.

This approach turns what once felt like a task into something that feels closer to play. Users are more motivated to train regularly, which leads to faster progress.

Boosting Motivation with Feedback

One of the strengths of gamified rehab is the feedback it provides. Each time a user completes an exercise, the system gives instant results, such as scores or progress updates.

This feedback helps users see how far they have come. Small wins become visible, which boosts confidence and motivates them to keep practicing.

Reducing Stress and Anxiety

Because gamified rehab feels less clinical, it often reduces stress for patients. The exercises no longer feel like medical treatment but like interactive challenges. This change in perception makes rehabilitation less intimidating and more approachable.

As a result, users feel more comfortable engaging with their therapy, which supports better long-term outcomes.

The Power of Combining EMS with Gamified Rehab

Strength Meets Engagement

EMS focuses on building muscle strength

EMS focuses on building muscle strength and signal clarity, while gamified rehab focuses on motivation and consistency. On their own, each of these tools is effective. But when combined, they create a much more powerful system.

The user not only strengthens the muscles needed for prosthetic control but also stays motivated to train every day. This blend of physical activation and mental engagement makes progress faster and more enjoyable.

Training the Brain and the Body Together

Using a prosthetic is not only about muscle contractions. The brain must also relearn how to send signals and interpret feedback. Gamified rehab trains the brain through interactive exercises, while EMS keeps the muscles ready to respond.

Together, they bridge the gap between thought and action. The brain learns to control the prosthetic, while the body provides the strength and clarity needed for accurate movement.

From Passive to Active Learning

One of the challenges with EMS alone is that it can feel passive if the user only sits while muscles are stimulated. But when paired with gamified rehab, EMS becomes part of active learning.

For example, while EMS stimulates the forearm muscles, the user can play a game where they control an on-screen hand. Each contraction becomes part of the game, reinforcing both muscle training and brain-muscle coordination.

Building Endurance Through Play

Rehabilitation often requires repetition, and repetition can feel tiring. Gamified rehab changes this by making repetition feel like progress in a game. When EMS is integrated, the endurance built during these exercises feels less like hard work and more like achieving milestones.

This approach helps users train longer without losing interest, which is vital for developing the stamina needed for daily prosthetic use.

Real-World Impact of EMS + Gamified Rehab

Faster Adaptation to Prosthetics

When users train with EMS and gamified rehab, they adapt to their prosthetic faster. Muscles are already strong, signals are clearer, and the brain has practiced the movements in a game-like environment.

This preparation reduces the frustration that many new prosthetic users feel. Instead of struggling for weeks to make the device respond, they start with a foundation of strength and coordination.

Greater Confidence in Daily Life

Confidence is one of the biggest barriers in prosthetic adoption. Many users hesitate to use their prosthetic in public because they fear mistakes or malfunctions.

By practicing in a safe, gamified setting while strengthening their muscles with EMS, users build confidence before entering real-life situations. This translates into smoother transitions to work, social settings, and daily activities.

Long-Term Engagement in Therapy

One of the biggest challenges in rehabilitation is keeping patients engaged over the long term. Motivation often fades after the first few months. Gamified rehab solves this by keeping therapy interesting, while EMS ensures the physical benefits continue.

The combination creates a sustainable model for long-term rehabilitation. Patients are not only more likely to stick with their program but also more likely to see lasting benefits.

Strategic Implementation for Clinics and Centers

Positioning EMS + Gamified Rehab as Standard Care

For many clinics, rehabilitation is still centered

For many clinics, rehabilitation is still centered on traditional exercises. By introducing EMS and gamified rehab as a standard part of pre- and post-fitting protocols, clinics can set themselves apart from competitors.

Patients often assume that fitting the prosthetic is the final step. By highlighting this combined approach, clinics can show that real success depends on preparation, training, and long-term engagement. This shifts the narrative from simply “fitting a device” to “building lifelong independence.”

Creating Structured Programs

To make EMS and gamified rehab effective, clinics should design structured programs that guide patients step by step. For example, a three-phase approach might include:

  • Pre-fitting stage: EMS strengthens residual limb muscles while gamified rehab introduces simple signal-based games.
  • Early fitting stage: EMS supports endurance training while gamified rehab focuses on basic prosthetic control.
  • Long-term stage: EMS maintains muscle tone, and gamified rehab challenges users with advanced tasks that mirror real-life activities.

This structure makes the journey clear for patients, helping them see progress and stay committed.

Integrating Technology with Human Care

Technology can never replace the role of therapists, but it can enhance their impact. EMS devices and gamified rehab apps give therapists tools to personalize care for each patient. They can monitor progress, adjust settings, and use data to guide training.

This blend of human guidance and technological support creates a more efficient and motivating care model. Patients feel supported not only by people but also by smart systems that track and celebrate their progress.

Making Therapy Accessible at Home

Many patients struggle to attend frequent clinic visits. By offering portable EMS devices and home-based gamified rehab apps, clinics can extend care into the home.

This approach has multiple benefits. Patients get the flexibility to train daily at their convenience. Clinics, on the other hand, can provide remote guidance, track progress digitally, and maintain stronger long-term relationships with patients.

Building Confidence with Measurable Results

One of the strengths of EMS and gamified rehab is that they provide measurable outcomes. EMS sessions can show improvements in muscle strength, while gamified rehab provides performance scores and progress milestones.

Clinics can use this data to show patients how far they’ve come. This not only motivates users but also reassures families and builds trust. For businesses, these measurable results also create powerful stories for marketing and referrals.

Training Teams for Effective Delivery

For implementation to succeed, clinic staff need proper training. Therapists should know how to apply EMS safely, how to customize gamified rehab exercises, and how to use progress data to guide care.

Investing in staff training ensures consistency and builds confidence across the care team. Patients feel reassured when they see that every member of the clinic understands the latest techniques and technologies.

Business Advantages of EMS + Gamified Rehab

Standing Out in a Competitive Market

Most prosthetic providers still focus mainly on fittings and basic physical therapy. By adopting EMS combined with gamified rehab, clinics can position themselves as innovators offering advanced, patient-centered care.

This distinction matters. Families often choose providers who can deliver the most comprehensive and modern support. By showcasing EMS and gamified rehab in brochures, websites, and patient consultations, clinics demonstrate that they are at the forefront of prosthetic rehabilitation.

Increasing Patient Retention

One of the biggest challenges in prosthetic care is keeping patients engaged after the initial fitting. Many users drop out of therapy or stop using their prosthetic regularly once frustration sets in.

EMS + gamified rehab helps solve this by making rehabilitation engaging, measurable, and rewarding. Patients who see progress and enjoy their training are more likely to stay with the program, leading to longer clinic-patient relationships and stronger retention rates.

Building Value-Added Care Packages

Clinics can design tiered service packages that integrate EMS and gamified rehab. For example:

  • A basic package could include pre-fitting EMS sessions and introductory gamified exercises.
  • An enhanced package might add endurance-focused EMS training with more advanced gamified tasks.
  • A comprehensive package could combine in-clinic training with home-based EMS devices and gamified rehab apps, supported by remote monitoring.

These packages allow clinics to meet different patient needs while creating new revenue opportunities without major infrastructure costs.

Generating Recurring Revenue Streams

EMS and gamified rehab open the door to recurring revenue. Portable EMS devices can be offered through rentals or sales, while gamified rehab platforms can be delivered as subscription services.

This model benefits both patients and businesses. Patients gain convenient access to tools that keep them engaged, while clinics create long-term financial sustainability.

Leveraging Data for Growth

Gamified rehab platforms often collect detailed performance data, while EMS tracks muscle activity. Clinics can use this data not only for patient progress but also for business growth.

Data-driven results can be presented to insurers, government health programs, or potential partners as proof of effectiveness. Clinics that can show measurable success are more likely to attract funding, recognition, and referrals.

Creating Partnerships with Technology Providers

The combination of EMS and gamified rehab makes collaboration with prosthetic manufacturers, app developers, and rehabilitation tech providers highly valuable. Clinics can partner with these companies to offer integrated solutions that feel seamless for patients.

Such partnerships not only strengthen the clinic’s services but also increase visibility in the healthcare community. Co-branded workshops, joint marketing, and patient success campaigns can further elevate the clinic’s reputation.

The Human Impact of EMS + Gamified Rehab

Restoring Confidence

One of the biggest challenges for prosthetic users

One of the biggest challenges for prosthetic users is not muscle weakness but loss of confidence. Many worry they won’t be able to master their prosthetic or fear making mistakes in public. This lack of confidence often leads to reduced prosthetic use and slower recovery.

EMS + gamified rehab helps restore confidence by showing patients clear progress. When they see their muscles responding and their scores improving in gamified exercises, they gain proof that they are capable. This visible progress reduces doubt and builds self-belief.

Reducing Feelings of Isolation

Rehabilitation can feel lonely, especially when patients think no one else understands their struggle. Gamified rehab addresses this by adding social features like leaderboards, challenges, or shared progress updates. Patients can see that others are on the same journey, which creates a sense of belonging.

EMS complements this by ensuring that physical improvements match the sense of community gained through gamification. Together, they make the user feel supported not just by therapists but also by peers.

Building Emotional Resilience

Rehabilitation is rarely a straight line. There are days when progress feels slow or setbacks occur. Gamified rehab helps patients push through these low points by turning training into small, achievable goals. Even when overall progress feels distant, completing a level or earning a reward keeps motivation alive.

When paired with EMS, which provides tangible physical results, this approach builds emotional resilience. Patients learn to celebrate small wins and trust the process, even during difficult phases.

Encouraging Independence

For many patients, independence is the ultimate goal. They want to cook, type, shake hands, or simply live without relying too much on others. EMS and gamified rehab both move patients closer to this goal.

EMS builds the physical readiness to control the prosthetic, while gamified rehab provides practice in real-world skills. Over time, this combination empowers patients to use their prosthetic confidently in everyday life.

Inspiring Younger Patients

Younger patients, especially children and teenagers, often struggle with the idea of traditional therapy because it feels boring or “too medical.” Gamified rehab turns therapy into an activity that feels like play, which is naturally appealing to younger users.

EMS ensures that even while they play, the muscles are being trained properly. This makes the process more effective without the patient even realizing how much work they are doing. For younger users, this playful approach can mean the difference between resisting therapy and embracing it fully.

The Future of EMS + Gamified Rehab

From Therapy to Lifelong Training

Traditional rehabilitation often ends after the prosthetic

Traditional rehabilitation often ends after the prosthetic is fitted and the patient learns basic control. But prosthetic use is a lifelong journey. Muscles can weaken, signals can fade, and motivation can drop over time. EMS + gamified rehab has the potential to extend far beyond the rehabilitation phase.

Instead of therapy being something temporary, it becomes a lifelong training tool. Patients can continue using EMS to maintain muscle health while engaging in gamified platforms that keep them motivated year after year.

Smarter, More Personalized EMS

EMS technology is evolving rapidly. In the future, EMS devices will not only stimulate muscles but also adapt automatically to each patient’s needs. Sensors could detect fatigue, adjust intensity, and even sync with the prosthetic to ensure the right muscles are being trained.

For patients, this means a more comfortable and effective experience. For clinics, it creates opportunities to offer highly personalized rehabilitation programs without requiring constant manual adjustments.

Gamification Beyond the Screen

Today, gamified rehab often takes place on screens through apps or virtual platforms. In the future, it could extend into real-world interactions. For example, augmented reality could allow patients to practice prosthetic movements in simulated environments, such as cooking in a virtual kitchen or navigating a workplace.

These experiences would make training feel even closer to daily life, reducing the gap between rehabilitation and real-world application.

Integration with Prosthetics

Perhaps the most exciting possibility is direct integration between prosthetics, EMS, and gamified platforms. Imagine a prosthetic hand that connects wirelessly to a rehabilitation app. Every time the user practices a grip, the app records the movement, provides feedback, and adjusts the EMS program to strengthen the right muscles.

This closed-loop system would accelerate learning and ensure that training always stays relevant to the prosthetic being used.

Expanding Access Through Remote Care

With telehealth becoming more common, EMS and gamified rehab can be delivered remotely. Patients in rural areas, who may not have access to specialized rehabilitation centers, could still benefit from guided programs through portable EMS devices and gamified apps.

This democratizes care, ensuring that advanced rehabilitation is not limited to urban or well-funded centers. For businesses, it opens new markets and opportunities to serve patients who were previously out of reach.

Building Communities Around Training

Gamified rehab also has the potential to build large communities of prosthetic users. Patients could compete in friendly challenges, share progress, and encourage one another. Clinics and manufacturers could sponsor community events or virtual competitions, creating a strong support ecosystem.

This sense of community not only motivates patients but also strengthens the connection between users and providers, building long-term loyalty.

Strategic Business Opportunities with EMS + Gamified Rehab

Reframing the Patient Journey

Most rehabilitation programs still treat the pre-fitting

Most rehabilitation programs still treat the pre-fitting and early training phase as a period of waiting and adjustment. Businesses that reframe this journey—positioning EMS and gamified rehab as active preparation tools—gain a strong competitive advantage.

Instead of telling patients “we’ll start once your prosthetic is ready,” clinics can say, “we’ll begin strengthening your muscles and practicing control today.” This proactive stance reassures patients and families while making the business look more advanced and patient-centered.

Designing Tiered Care Models

One of the most practical strategies for businesses is to create tiered rehabilitation packages that combine EMS and gamified rehab in different ways.

For example:

  • A starter package could include supervised EMS sessions and beginner-level gamified exercises before fitting.
  • An intermediate package could add prosthetic-specific EMS training and gamified control challenges once the device is fitted.
  • A comprehensive package could combine in-clinic care with home-based EMS devices, gamified apps, and remote monitoring.

Tiered models help businesses serve patients at different budgets while showing clear pathways for progression. They also make it easier to upsell additional services as patients see their own results.

Creating New Revenue Streams

EMS and gamified rehab naturally lend themselves to recurring revenue models. Clinics can offer portable EMS devices on rental plans, sell them outright, or bundle them into care packages. Gamified rehab platforms can be delivered as subscriptions, giving patients ongoing access to new levels, progress tracking, and community features.

These recurring streams create financial stability while ensuring that patients remain engaged long after their initial prosthetic fitting.

Using Data to Build Credibility

Both EMS and gamified rehab generate measurable data. EMS tracks muscle strength, fatigue, and activation patterns. Gamified rehab tracks performance scores, reaction times, and skill progression.

Businesses can use this data to:

  • Show patients and families real progress in numbers and visuals.
  • Demonstrate effectiveness to insurers, hospitals, and government programs.
  • Create case studies and marketing campaigns that highlight success stories.

By presenting data-driven results, clinics strengthen their credibility and position themselves as leaders in measurable, outcome-based care.

Expanding Reach with Remote Care

One limitation for many patients is distance. Not every community has a prosthetic center nearby. By offering remote EMS + gamified rehab programs, businesses can extend their reach.

This could mean shipping portable EMS kits, providing app access, and offering telehealth check-ins with therapists. Patients gain access to quality care from home, and clinics gain a wider market beyond their local area.

Building Partnerships for Growth

Prosthetic manufacturers, rehabilitation centers, and technology developers all benefit from collaboration. By partnering, businesses can create integrated solutions where EMS and gamified rehab are part of the prosthetic journey from day one.

For example, a prosthetic hand manufacturer could bundle a gamified rehab app and EMS device with every fitting. This creates a complete ecosystem where patients feel supported from the very beginning. Clinics can market these partnerships as “all-in-one solutions,” giving them an edge in a competitive field.

Differentiating Through Innovation

Healthcare markets are crowded, and patients have choices. Clinics that promote EMS + gamified rehab as part of their standard offering differentiate themselves as innovators.

This differentiation can be showcased through:

  • Workshops and awareness events that explain how the approach accelerates recovery.
  • Patient testimonials that highlight faster adaptation and higher confidence.
  • Educational campaigns that simplify the concept of EMS + gamification for families.

By presenting themselves as forward-thinking providers, businesses attract patients who value innovation and are willing to invest in comprehensive care.

Strengthening Patient Retention

Perhaps the greatest business advantage of EMS + gamified rehab is its ability to keep patients engaged over the long term. Instead of dropping out after the initial fitting, patients stay active through gamified challenges and ongoing EMS sessions.

This strengthens patient retention, builds loyalty, and creates repeat business. A patient who remains connected to the clinic for years becomes an ambassador—sharing their positive experience and driving word-of-mouth referrals.

Preparing for the Future of Rehabilitation

The future of healthcare is moving toward personalized, technology-driven care. By adopting EMS and gamified rehab now, businesses prepare themselves for this shift. As expectations rise, patients will increasingly demand interactive, data-driven, and motivating therapies.

Early adopters will already have proven systems, trained staff, and a portfolio of patient success stories. This future-proofs their business against competitors who adopt too late.

Conclusion: A New Era for Prosthetic Training

Rehabilitation has always been about more than exercise. It is about helping people rebuild confidence, strength, and independence after limb loss. Traditional methods have served us well, but they often leave patients feeling tired, unmotivated, or unsure of their progress.

EMS and gamified rehab together represent a new era. EMS keeps the muscles alive, strong, and ready. Gamified rehab turns repetitive practice into something exciting, rewarding, and even enjoyable. When combined, they build not just physical ability but also emotional resilience and long-term motivation.

For patients, this means faster adaptation, greater confidence, and independence in daily life. For clinics and prosthetic providers, it means stronger outcomes, happier patients, and new opportunities for growth.

At Robobionics, we believe that technology should not only be powerful but also accessible and human. By making advanced prosthetics affordable and by pairing them with innovative training like EMS and gamified rehab, we bring real hope to those who deserve it most.

The future of prosthetic care is not about devices alone—it is about the complete journey. EMS and gamified rehab are more than tools. They are bridges between potential and reality, helping people step into life with strength, dignity, and joy.

If you are ready to experience this future, we invite you to take the first step with us.

Book your free demo today:
https://www.robobionics.in/bookdemo

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.