Getting Your First Partial Hand Prosthetic: What to Expect

Getting Your First Partial Hand Prosthetic: What to Expect

Losing part of your hand changes life in ways that are hard to imagine until you experience it. Simple things — holding a pen, turning a key, carrying a bag — can suddenly take more time and effort. For many, the thought of getting a prosthetic brings hope, but also questions and uncertainty.

A partial hand prosthetic can restore more than just function. It can bring back independence, confidence, and the ability to enjoy everyday moments without constant struggle. But the process of getting one is not just about picking a device — it’s a journey with several steps, from the first consultation to finally using it in daily life.

In this guide, we’ll walk through what really happens when you get your first partial hand prosthetic, so you know exactly what to expect, how to prepare, and how to make the most of it once it’s yours.

The First Step: The Initial Consultation

Meeting Your Prosthetist

The process begins with meeting a prosthetist — the specialist who will design and fit your partial hand prosthetic. This is not just a quick appointment. It’s a chance for the prosthetist to understand your life, your work, and your goals.

They will ask about your daily activities, your hobbies, and the challenges you face. This conversation shapes the type of prosthetic that will work best for you.

Sharing Your Medical History

You’ll also discuss your medical history. This includes how the limb loss happened, any surgeries you’ve had, and the condition of the remaining part of your hand. These details help in creating a safe and effective design.

If you have other health concerns, like diabetes or circulation issues, these will also be considered. Such factors can affect the type of materials used or the fitting approach.

Understanding Your Options

The prosthetist will explain different types of partial hand prosthetics — from purely cosmetic ones to mechanical and even advanced myoelectric versions. They’ll help you weigh the pros and cons of each based on your lifestyle and budget.

This is the stage where you can ask questions openly. The more you understand your options, the easier it is to make the right choice.

The Assessment Process

Physical Examination

The prosthetist will examine your residual hand. They’ll check skin condition, sensitivity, muscle strength, and flexibility. This helps identify any areas that might need extra support or cushioning in the prosthetic.

They’ll also note the length and position of the remaining fingers. Even small details can affect how the prosthetic is shaped and how it works.

Measuring for Accuracy

Precise measurements are taken from different angles — length, width, and circumference. These measurements are the foundation for your prosthetic’s fit.

Some clinics now use 3D scanning to capture the exact shape of your hand. This gives a digital model that can be used for designing and making the prosthetic with incredible accuracy.

Checking Movement and Grip

If you still have movement in part of your hand, the prosthetist will test how you can bend, straighten, and grip. This is important because some prosthetics are designed to work with your existing motion, making them feel more natural.

Preparing for Your Prosthetic

Setting Realistic Expectations

A partial hand prosthetic can improve your life greatly, but it’s important to know it won’t be exactly like your natural hand. Your prosthetist will explain what it can and can’t do so you have a clear picture from the start.

Understanding this helps you avoid disappointment and focus on the many ways it can help you.

Planning for Training

Using a prosthetic takes practice. Your prosthetist may connect you with an occupational therapist who can help you learn new ways to use your hand in daily activities.

Planning for this training early makes the adjustment easier once you get your prosthetic.

Considering Your Budget

Partial hand prosthetics come in a wide range of prices depending on design, materials, and technology. Your prosthetist will help you choose something that fits your needs without going beyond your budget.

Some organisations and government programs in India offer financial help for prosthetic devices. It’s worth exploring these options before making your decision.

Emotional Readiness

Adjusting to the Idea

For some people, the thought of wearing a prosthetic is exciting. For others, it takes time to accept. Both reactions are normal. This is not just a physical change — it’s an emotional one too.

Talking openly with your family, friends, or a counsellor can help you prepare mentally.

Support from Others

Meeting people who already use partial hand prosthetics can be encouraging. They can share honest experiences, tips, and even show you how they’ve adapted to different situations.

Hearing their stories makes it easier to imagine your own journey with a prosthetic.

The Socket: The Foundation of Your Prosthetic

Why the Socket Matters Most

The socket is the part that connects your prosthetic to your hand. If it doesn’t fit well, even the most advanced prosthetic will feel awkward or uncomfortable. A good socket holds the prosthetic securely, spreads pressure evenly, and allows natural movement.

For a partial hand prosthetic, the socket is custom-made to match the exact shape of your hand. This is what makes it comfortable to wear all day and ensures it stays in place during daily activities.

Designing for Comfort and Stability

When designing the socket, your prosthetist looks at more than just size. They consider the shape of your remaining fingers, the sensitivity of your skin, and the range of motion in your hand.

The goal is to find the perfect balance between comfort and firmness. Too loose, and the prosthetic will shift when you try to use it. Too tight, and it could cause pain or cut off circulation.

Choosing the Right Style

Partial hand sockets can be made from rigid materials for stability, flexible materials for comfort, or a mix of both. The choice depends on your daily needs. For example, someone working in construction might need a firmer socket, while someone in an office might prefer a softer, lighter one.

How the Socket Is Made

Taking the Measurements

The process begins with very detailed measurements. The prosthetist may use a measuring tape for basic sizes and a 3D scanner for capturing the exact contours of your hand.

If 3D scanning isn’t used, they may take a plaster or silicone mold of your hand. You place your hand in the soft material, and when it sets, it creates a perfect shape of your limb.

Creating the Model

From these measurements, a model is created — either digitally on a computer or physically using the mold. This model becomes the blueprint for your socket. It shows exactly where to add more room for comfort or where to make the fit tighter for support.

Building the Test Socket

Before making the final socket, a test socket is built. This temporary version is lighter and made from less expensive materials. You’ll try it on and perform basic movements to see if it feels right.

If anything feels uncomfortable, this is when adjustments are made. The prosthetist may reshape certain areas or add padding.

From Test to Final Socket

Choosing the Materials

Once the test socket feels perfect, it’s time to make the final version. For strength and lightness, many sockets are made from carbon fiber composites, high-quality thermoplastics, or laminated resins.

Sometimes, a softer liner made from silicone or foam is added inside for extra comfort. This liner helps prevent rubbing and irritation during movement.

Shaping and Finishing

The final socket is shaped precisely to match the contours of your hand. Edges are rounded so they don’t dig into your skin, and any seams are smoothed out.

If appearance is important to you, the socket can be finished in a skin-like tone or even with a custom design. Some people choose patterns or colors to make their prosthetic more personal.

The Fitting Process

Attaching the Prosthetic Finger(s)

Once the socket is ready, the prosthetic finger or fingers are attached. This could be a simple cosmetic finger, a body-powered mechanical finger, or a myoelectric version that responds to your muscle signals.

The prosthetist checks the alignment to make sure the prosthetic finger bends naturally with your hand. Even a small misalignment can affect how well you can grip objects.

First Trial Use

You’ll try the prosthetic for the first time while the prosthetist observes. You might be asked to hold a cup, type on a keyboard, or pick up small objects. These tasks help test how well the prosthetic fits and moves with your hand.

If anything feels off — too tight, too loose, or awkward — adjustments can be made on the spot.

Fine-Tuning for Your Needs

The goal is to make the prosthetic feel like a natural part of your hand. The prosthetist will make small changes to improve comfort, balance, and movement until it feels right.

Learning to Use Your Prosthetic

Why Training Is Essential

Getting your partial hand prosthetic is only the beginning. You need to learn how to use it effectively in daily life. This is where training comes in. It helps you build strength, coordination, and confidence with your new device.

Training isn’t just about movement. It’s also about learning how to position your hand, apply the right amount of grip, and switch between different types of tasks smoothly.

Working with an Occupational Therapist

Many prosthetic users work with an occupational therapist after their fitting. The therapist teaches exercises that improve control and helps you practice everyday activities in a safe setting.

This might start with simple tasks, like picking up a spoon, and progress to more complex actions, like tying shoelaces or using tools.

Building Muscle Memory

At first, you might have to think carefully about every move you make. But with time, your brain and body will adapt. The movements will become natural, just like using your other hand.

Practicing daily, even for short periods, speeds up this process and makes using the prosthetic feel effortless.

Adapting to Daily Life

Starting with Familiar Tasks

When you first bring your prosthetic home, it’s best to start with activities you already know well. Making tea, typing on your phone, or folding clothes are good examples.

These familiar tasks help you get used to the prosthetic without feeling overwhelmed.

Moving to New Challenges

Once you’re comfortable, you can try tasks you found difficult before — opening jars, carrying heavy bags, or handling delicate items. The more varied your activities, the better your skills will become.

Being Patient with Yourself

It’s important to remember that adaptation takes time. There will be moments when things don’t go as planned, and that’s normal. Each small success is a step forward.

Emotional Adjustments

Regaining Confidence

For many people, using a prosthetic is about more than function — it’s about confidence. Being able to do things independently again can change how you feel about yourself.

Some users describe the first time they completed a task they couldn’t do before as a turning point in their recovery.

Handling Social Situations

Wearing a prosthetic can draw curiosity from others. You might be asked questions. Preparing a short, comfortable answer can make these moments easier.

Over time, many users find that the prosthetic becomes a normal part of their life, and they no longer feel self-conscious.

Tips for Getting the Most Out of Your Prosthetic

Practice Every Day

Even short daily practice sessions make a big difference. The more you use the prosthetic, the more natural it will feel.

Take Care of the Socket

A clean, well-maintained socket ensures comfort and extends the life of your prosthetic. Wipe it daily, and check for any signs of wear.

Speak Up About Discomfort

If you notice rubbing, slipping, or pain, tell your prosthetist. Small adjustments can make a big difference in comfort and performance.

Long-Term Maintenance of Your Partial Hand Prosthetic

Daily Care Habits

Keeping your prosthetic clean and in good condition ensures it lasts longer and stays comfortable. At the end of each day, wipe the socket and any exposed parts with a soft, dry cloth. This removes sweat, dust, and skin oils that can cause irritation or wear.

If your prosthetic has a removable liner, wash it regularly with mild soap and water. Always let it dry completely before reattaching it. This prevents moisture buildup, which can lead to skin problems.

Weekly and Monthly Checks

Once a week, inspect the prosthetic for signs of wear — loose screws, frayed cables, or thinning padding. A quick check now can prevent bigger repairs later.

Every month, look closely at the attachment points between the socket and the prosthetic fingers. If you notice any movement or instability, contact your prosthetist immediately.

Professional Servicing

Even with good home care, a professional check-up every six to twelve months is important. Your prosthetist can make small adjustments to improve comfort and performance, replace worn parts, and ensure everything is aligned correctly.


Upgrading Your Prosthetic Over Time

Adapting to Lifestyle Changes

Your needs may change over the years. You might start a new job, take up a sport, or develop new hobbies. When that happens, you can discuss upgrades or modifications with your prosthetist.

Sometimes, only small changes are needed — like adding textured grips for better hold or switching to a lighter socket material.

Moving to More Advanced Models

If you begin with a basic mechanical prosthetic, you may later choose to upgrade to a myoelectric one that responds to muscle signals. This can offer more precise control and a smoother, more natural movement.

Upgrades can also include improved aesthetics, such as more lifelike coverings or custom finishes that match your skin tone or personal style.


Common Challenges and How to Overcome Them

Skin Irritation

In the early weeks, some users experience redness or soreness where the socket touches the skin. This is often solved by adjusting the fit, adding cushioning, or using a protective liner.

Keeping the skin clean and dry also reduces irritation. If the problem continues, your prosthetist can reshape parts of the socket for better comfort.

Grip Difficulties

If you struggle to hold certain objects, it may be due to alignment or tension in the prosthetic mechanism. Simple adjustments can improve grip strength and control.

Sometimes, it’s a matter of practicing with different shapes and weights until you develop the right technique.

Feeling Self-Conscious

It’s common to feel unsure about wearing your prosthetic in public at first. Over time, as it becomes a natural part of your daily life, these feelings usually fade.

Talking to other prosthetic users or joining support groups can help you adjust emotionally and gain confidence.


Real-Life Stories That Inspire

Rekha’s Return to Teaching

Rekha, a primary school teacher from Pune, lost three fingers in an accident. She worried she wouldn’t be able to write on the blackboard or help her students with crafts. With her partial hand prosthetic, designed for fine motor control, she was back in class within two months. Now she says her students are more curious than distracted — and she uses the opportunity to teach them about resilience.

Amit’s Love for Cooking Restored

Amit, a passionate home cook, lost part of his hand in a kitchen fire. Chopping vegetables, lifting pots, and kneading dough felt impossible. His prosthetist designed a lightweight partial hand prosthetic with a reinforced grip. Today, Amit runs weekend cooking classes and says his prosthetic has become his “favorite kitchen tool.”

Farhan’s New Career in Design

Farhan worked in retail before losing part of his hand in an accident. He retrained as a graphic designer, worried that using a computer mouse and drawing tablet would be a challenge. His custom socket and precision mechanical fingers made it possible to work long hours without strain. He now runs his own design studio.

Adapting Your Prosthetic for Different Environments and Activities

Using It at Work

Your work environment plays a big role in how you use your prosthetic. In an office, tasks like typing, handling files, or using a mouse may require a lighter touch and fine control. For these settings, softer socket liners and precise alignment make a big difference in comfort.

In more physical jobs, such as construction, farming, or manufacturing, the prosthetic must withstand greater force, dirt, and sometimes moisture. In these cases, stronger materials, reinforced joints, and textured grip surfaces help the prosthetic perform reliably under pressure.

Managing Outdoor Activities

If you enjoy outdoor activities like gardening, cycling, or fishing, your prosthetic can be adapted for these tasks. Some users have interchangeable attachments for specific hobbies — for example, a stronger hook grip for holding gardening tools or a rubberised fingertip for better control while cycling.

Outdoor use also means more exposure to dust, sweat, and weather. In these cases, regular cleaning becomes even more important to prevent long-term wear.

Sports and Fitness

Sports present unique demands. Activities like badminton, cricket, or gym workouts require a secure grip, quick changes in motion, and resistance to sweat. A well-fitted socket and strong mechanical components make it possible to participate without fear of slippage or breakage.

For some sports, protective coverings are added to shield the prosthetic from impact or abrasion. Your prosthetist can design these features without compromising overall comfort.

Home and Family Life

At home, your prosthetic becomes part of everyday routines — cooking, cleaning, playing with children, or caring for elderly family members. These tasks may seem small, but they often involve repeated motions that can cause discomfort if the socket isn’t well-fitted.

Customising the grip and ensuring smooth movement can make these daily moments feel easier and more natural.

Travel and Special Situations

Travel can mean different challenges — long hours of wear, temperature changes, and varied activities in one day. Having a prosthetic that’s light, durable, and easy to clean is important for these times.

Some users keep a small care kit in their travel bag with cleaning wipes, a soft cloth, and any tools needed for quick adjustments. This allows them to handle minor issues on the go.

Conclusion

Getting your first partial hand prosthetic is more than a medical process — it’s a personal journey. From the first meeting with your prosthetist to the day you use it comfortably in your daily life, every step is about restoring more than just function. It’s about regaining confidence, independence, and the freedom to do the things you love.

The journey starts with understanding your own needs, being open about your lifestyle, and working closely with professionals who care about both comfort and performance. The socket design, the fitting process, and the careful fine-tuning aren’t just technical steps — they are the foundation of a device that becomes part of you.

Once you bring your prosthetic home, the real transformation begins. With training, patience, and consistent use, movements that felt awkward at first become natural. Tasks you thought you might never do again become part of your routine. You discover that it’s not only possible to adapt — it’s possible to thrive.

It’s important to remember that every user’s experience is different. Some adapt quickly, while others take time. What matters is not how fast you progress, but how steadily you keep moving forward. Small victories add up, and before long, the prosthetic is not something you think about — it’s simply there, working alongside you.

For anyone considering their first partial hand prosthetic, the most important thing to know is this: you’re not just getting a piece of equipment. You’re gaining a tool that can give you back your sense of self, your independence, and your ability to participate fully in life. And with the right fit, care, and mindset, that’s exactly what it will do.

If you’re ready to take the first step, book a consultation with a trusted prosthetics provider. Ask questions, share your goals, and be open about your concerns. The journey may take time, but the reward — living life on your own terms again — is worth every moment.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.