Why Every Prosthetist Should Care About Closed-Loop Systems

Why Every Prosthetist Should Care About Closed-Loop Systems

Think about what it means to truly feel. Not just touching something, but really sensing it—knowing if it’s soft, hard, warm, or fragile. For most people, this happens naturally. For someone using a prosthetic hand, it doesn’t. Or at least, it didn’t.

Now, imagine giving that feeling back. Imagine your patient not just holding a glass of water, but feeling how tightly they’re gripping it—without looking. That’s the promise of a closed-loop system.

As a prosthetist, you already change lives. But with closed-loop systems, you can do even more. These systems aren’t just the next step in prosthetics—they’re a giant leap forward. They help people feel again. Move better. Trust their prosthetic like it’s a real part of them.

This article is going to walk you through everything you need to know about closed-loop systems. Why they matter. How they work. What they mean for your patients—and for your practice. You don’t need to be a tech expert to get it. Just bring your care and curiosity. Let’s dive in.

What Is a Closed-Loop System?

Understanding the Basics

A closed-loop system is a type of control system

A closed-loop system is a type of control system where information flows in a continuous cycle.

The system sends a command, receives feedback, and adjusts itself in real time. It learns and adapts—just like our body does.

In prosthetics, this means the limb doesn’t just move when the brain tells it to. It also sends signals back, letting the brain know how that movement went.

Open Loop vs. Closed Loop

Most prosthetic limbs today use an open-loop system. That means they only follow commands from the user.

You tell it to move, it moves. But that’s it. There’s no feedback. No learning. No sensing. No adjustments.

In contrast, a closed-loop system keeps the conversation going. It’s like having a back-and-forth chat between the brain and the prosthetic.

When your hand touches something, the prosthetic tells your brain, “Hey, I’m holding something now—and here’s how it feels.”

Why That Feedback Matters

Think about the last time you picked up an egg. You didn’t crush it because your brain felt how much pressure your hand was using.

Without feedback, that control is gone. The user has to guess or watch carefully every single time.

That’s tiring. It’s frustrating. And it’s not how natural movement is supposed to work.

Closed-loop systems fix that by giving the brain the feedback it needs—automatically and instantly.

Why This Matters for Prosthetists

More Than Just Function

As a prosthetist, your job is not just about fitting limbs. It’s about restoring independence, confidence, and dignity.

With a closed-loop system, you’re not just giving someone a tool. You’re giving them back something they lost—the ability to feel connected to their body again.

This is emotional. It’s personal. And it has a big impact on quality of life.

Better Fit, Better Outcomes

When your patients can feel their grip, they move more naturally. They learn faster. They rely on the prosthetic more confidently.

You’ll see less trial and error. Less frustration. More smiles.

Fewer follow-up visits for small issues. More time spent on building better solutions.

It’s a win for your patient. It’s also a win for you.

Stand Out in Your Field

Let’s be honest. Prosthetics is evolving fast. Patients are more informed. Expectations are rising.

By offering closed-loop technology, you’re not just keeping up—you’re leading.

You’re showing that you’re not afraid to embrace what’s next. That you’re here to give the best. That you believe your patients deserve cutting-edge care.

This can grow your reputation. It can build trust. And it can set you apart.

How Do Closed-Loop Systems Actually Work?

The Signal Pathway

It starts with sensors in the prosthetic hand. T

It starts with sensors in the prosthetic hand. These sensors detect pressure, movement, and position.

They gather data and send it to a small processor inside the prosthesis.

The processor then interprets that data and sends feedback to the user’s nervous system. Usually, this is done through vibration, electrical stimulation, or other non-invasive cues.

The brain picks up this feedback. The user adjusts their movement. And the loop continues.

Not Just Fancy Tech

You might be thinking—this sounds high-tech. Complicated. Maybe even too much.

But the truth is, closed-loop systems can be simple to use. The user doesn’t need to think about it. It just works.

It’s designed to feel natural, not mechanical.

Yes, the technology behind it is advanced. But for the patient and prosthetist, it should feel easy and intuitive.

What We’ve Done at RoboBionics

At RoboBionics, we call our version Sense of Touch™.

It’s our patent-pending way of closing the loop between the prosthetic and the user.

We’ve built this into Grippy™, our bionic hand. The goal was to make sensing easy, reliable, and accessible.

It helps users know exactly how hard they’re gripping. It lets them feel the difference between holding a paper cup or a metal rod—without looking.

And the best part? It’s built with affordability in mind. No bulky gear. No overwhelming setup. Just smart, simple tech that works.

How Closed-Loop Systems Transform the Patient Experience

A More Natural Experience

When a person loses a limb, they don’t just lose movement. They lose connection.

The brain still expects sensation. But the limb is gone.

With a traditional prosthetic, there’s a gap. The user has to think hard about every move. It’s like driving a car with no mirrors and no steering feedback. You’re guessing. Constantly.

Closed-loop systems fix this by restoring part of that lost connection. The user feels what the prosthetic is doing. That’s huge.

Confidence Comes Back

Imagine trying to shake someone’s hand and not knowing how firm your grip is.

Or holding your child’s hand and constantly checking to make sure you’re not squeezing too tight.

With closed-loop feedback, those worries fade. Movements feel more confident. Less robotic.

Users begin to trust the prosthetic. They stop second-guessing. And they start focusing on living again—not managing their device every second.

Daily Tasks Become Easier

Brushing teeth. Tying shoelaces. Picking up a hot cup of tea.

These are everyday things most people don’t think about. But they can be very difficult with a prosthetic that doesn’t “talk back.”

With a closed-loop system, the prosthetic hand gives real-time feedback. The user knows what they’re doing. They can adjust instantly. They don’t have to watch closely or overcompensate.

This makes daily life smoother, faster, and far less frustrating.

Emotional Impact Is Real

We’ve seen it firsthand at RoboBionics.

Users often tear up when they feel something through their prosthetic for the first time. It’s not just about function. It’s about feeling whole again.

That emotional healing—of reconnecting with the body—is just as important as the physical progress.

When patients feel connected, they engage more in therapy. They stick with the device. And they rediscover parts of their life they thought were gone forever.

What This Means for Clinical Practice

Faster Adaptation

Closed-loop systems help patients adapt quicker.

Closed-loop systems help patients adapt quicker. Why?

Because they’re not just learning to move—they’re learning to feel.

It’s easier to correct movements when you get immediate feedback. Like learning to play an instrument by ear instead of just reading notes.

This reduces training time. It makes therapy more engaging. And it helps patients feel like they’re in control, right from the start.

Better Long-Term Use

Many patients abandon their prosthetics. Studies show the drop-off rate is high—especially when the device feels unnatural or hard to use.

Closed-loop feedback changes that.

When users feel in sync with their limb, they use it more. They trust it more. They depend on it more.

And that means the device becomes a real part of their life—not something they leave in a drawer.

Stronger Patient Relationships

When you offer a prosthetic that truly responds to your patient’s needs, you become more than a technician. You become a partner in their recovery.

You’re not just fitting a device. You’re restoring a sense of control and freedom.

Patients remember that. Families see it. And word spreads.

This builds your reputation—not just for using advanced tools, but for deeply caring about your patient’s journey.

Clinical Challenges and How to Overcome Them

Of course, no system is perfect.

Closed-loop systems require careful calibration. You’ll need to spend some time fine-tuning it for each patient.

Some users might take longer to understand the feedback signals. Others might need extra support during the early days.

But these are small hurdles, especially when the rewards are so high.

At RoboBionics, we work closely with prosthetic centers across India. We train professionals. We offer remote support. We keep improving our systems to make them even easier to use.

You’re never alone in this. And the outcomes speak for themselves.

The Future of Prosthetics Is Sensory

Tech That Thinks and Feels

We’re heading toward a world where prosthetics won’t just move—they’ll think, sense, and adapt.

Closed-loop systems are the foundation of that future.

In the years ahead, we’ll see even more advanced feedback methods. Some may directly connect to the nervous system. Others may use smarter sensors, better stimulation, and AI to learn from the user’s patterns.

But the core idea stays the same: communication.

The prosthetic and the person working together as one unit.

Making Advanced Tech Affordable

At RoboBionics, we believe that futuristic tech shouldn’t come with a futuristic price tag.

We’ve built our systems in India. 60 of the 64 parts in Grippy™ are made locally. This helps us keep prices between ₹2.15–3 lakh—far lower than the ₹10+ lakh you’d pay for imports.

And we’re not stopping there. Every improvement we make is aimed at closing the gap between what’s possible and what’s practical.

Because every person deserves access to life-changing tech. Not just those who can afford it.

You Have the Power to Lead This Change

By learning about closed-loop systems, you’re already ahead of the curve.

By offering them in your practice, you’re giving your patients a future that once seemed impossible.

You’re not just following trends. You’re creating new standards.

And that’s something to be proud of.

Integrating Closed-Loop Systems into Your Prosthetic Practice

A Strategic Edge for Modern Clinics

In today’s prosthetics market

In today’s prosthetics market, standing out means more than offering basic mobility. Patients now seek experiences—solutions that make them feel whole, not just function. Closed-loop systems are no longer a futuristic concept; they are a practical differentiator. Clinics that embrace this now are positioning themselves ahead of the curve.

This isn’t just about upgrading a device. It’s about transforming how you deliver care. From fitting and training to follow-up and user satisfaction, closed-loop systems can streamline your workflow, reduce adjustment times, and elevate the patient’s perception of your expertise.

Reframe Your Offering

Rather than presenting sensory feedback as an advanced or optional feature, position it as a core part of rehabilitation. Make it clear that this system helps users regain real-world confidence faster. Frame your clinic not just as a prosthetic provider, but as a center for next-generation neuro-physical restoration.

Marketing tip: Highlight the emotional benefits in your communication. Instead of saying “enhanced grip feedback,” say “feel your grip again, without needing to look.”

Train Your Team for New Success Metrics

With closed-loop devices, success isn’t only measured by range of motion or wear time—it’s measured by how naturally the patient can respond to everyday tasks. Train your staff to focus on user interaction, emotional readiness, and feedback interpretation. Encourage early conversations with patients about what “feeling normal” means to them.

Build protocols around feedback training. Simple games like squeezing different objects or holding water bottles can turn into powerful moments of reconnection.

Collaborate, Don’t Compete

You don’t have to build everything from scratch. Partner with companies like RoboBionics that provide training, technical support, and ready-to-fit systems with sensory capabilities. These partnerships save you R&D time and allow you to focus on clinical outcomes.

Explore co-branded rehabilitation sessions, user trials, and patient success stories to drive visibility and trust. Closed-loop systems offer an incredible narrative—use it to connect with local healthcare networks, NGOs, and hospitals.

Begin with a Pilot

Start small. Select a few patients—perhaps long-time users looking for better control—and introduce a sensory feedback option. Document their progress. Use the results to train staff, refine fitting methods, and gather content for future outreach.

These early wins build momentum and trust—both inside your clinic and in the community around it.

Real-Life Results: Stories That Show the Impact

From Hesitation to Confidence

At RoboBionics, we’ve worked with people from all walks of life—students, farmers, young professionals, and parents—who’ve lost limbs but not hope. Many of them came to us with doubts, unsure if a prosthetic hand could truly help them live better. Some had tried basic hands before and were disappointed. They felt like the device was just a tool, not a real part of their body.

But when they tried Grippy™ with Sense of Touch™, things changed quickly. One user, a 24-year-old engineering student, said he felt like he had “a second chance to live normally.” He could now feel the firmness of a handshake, hold a pen with control, and even pick up fragile objects without fear. That confidence led him to become more active, more social, and more hopeful.

These aren’t just technical wins. They’re deeply personal transformations. And they’re the kind of results every prosthetist should strive to deliver.

Emotional Healing Matters Too

While it’s easy to focus on the mechanical aspects of prosthetics—grip strength, battery life, and materials—the emotional side often goes unspoken. Yet, it’s one of the most powerful parts of the journey. Users tell us that being able to feel again—even in a small way—gives them a sense of completeness. It bridges a gap they’ve felt since their amputation.

That sense of connection helps ease anxiety and depression. It improves self-esteem. It encourages patients to push forward with rehab and participate more in their own recovery. This emotional healing is just as valuable as any functional gain, and closed-loop systems play a key role in making it happen.

What You Can Do Today

Start the Conversation

Even if you’re not currently using closed-loop systems

Even if you’re not currently using closed-loop systems in your clinic, you can begin by talking to your patients about the possibilities. Ask them what they miss most. Is it holding things with control? Feeling safe while cooking? Playing with their child without fear of dropping something?

Once you understand their challenges, you can start looking at how sensory feedback can solve them. You don’t need to have all the answers immediately. Just showing that you’re exploring better options makes a huge difference in how patients feel supported.

Learn and Train

Closed-loop systems don’t require you to become an engineer, but they do require a basic understanding of signal processing and user feedback. Many manufacturers, including RoboBionics, offer training sessions to help prosthetists learn the practical aspects of using sensory-enabled devices.

Make time for these. Even a few hours of training can unlock a whole new level of care. The better you understand how the system works, the better you can fine-tune it for each individual user.

Partner with Innovators

Technology is evolving fast, and it can be overwhelming to keep up. That’s why partnerships matter. By working with companies like RoboBionics that focus on making advanced tech practical and affordable, you can bring cutting-edge solutions to your clinic without needing a massive budget or technical overhaul.

We provide demos, support materials, and even help you set up trials so your patients can experience closed-loop feedback firsthand. All you have to do is reach out. (You can book a demo here: https://www.robobionics.in/bookdemo/)

Set New Standards of Care

Closed-loop systems shouldn’t be seen as a luxury or “extra feature.” They should be part of the standard offering for anyone using an upper-limb prosthetic. By adopting this mindset, you raise the bar—not just for your clinic, but for the industry.

You’ll help shift expectations, showing both patients and peers that it’s possible to deliver high-quality, high-tech care without making it unaffordable or overly complex.

Final Thoughts: Why This Matters Now

Closed-loop systems are not science fiction. They’re here. They work. And they’re changing lives every day.

As a prosthetist, you’re in a unique position. You sit at the intersection of innovation and compassion. You’re not just fitting parts—you’re helping people rebuild their lives. That responsibility is huge, but so is the opportunity.

By embracing closed-loop feedback, you make your care more human, more responsive, and more meaningful. You help people feel connected again—not just to objects, but to their own bodies and emotions.

This is the future of prosthetics. And it’s not just for the elite. Thanks to advances in Indian innovation and design, it’s becoming accessible, affordable, and real.

So, why should every prosthetist care about closed-loop systems?

Because they restore more than motion. They restore life.

Conclusion: Your Role in the Future of Prosthetics

You’ve seen how closed-loop systems are changing the game in prosthetics. They bring back sensation. They restore confidence. They help people feel human again.

And they’re no longer just experimental ideas or luxury add-ons. They’re real, reliable, and ready for everyday use—right here in India.

As a prosthetist, you already do life-changing work. But by embracing closed-loop technology, you can take that impact even further. You can offer something that’s not just functional but emotional. Not just mechanical, but meaningful.

At RoboBionics, we’ve made it our mission to turn this vision into reality for thousands of people across India. With Grippy™ and our Sense of Touch™ feedback system, we’ve proven that world-class innovation can be made locally, affordably, and with heart.

If you’re ready to be part of that change—if you’re ready to give your patients a smarter, more human experience—we’re here to help you get started.

Book a demo today at https://www.robobionics.in/bookdemo/ and see firsthand how closed-loop systems can elevate your care, transform outcomes, and change lives.

The future of prosthetics isn’t just about moving forward. It’s about feeling again. And that future starts with you.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.