When to Reassess Socket Fit in the First 90 Days: A Physician’s Follow-Up Schedule

When to Reassess Socket Fit in the First 90 Days: A Physician’s Follow-Up Schedule

The first 90 days after a prosthetic fitting are some of the most important days in a user’s journey. It’s a time filled with adjustment, learning, and healing. For both patient and doctor, these three months set the foundation for how comfortably and confidently the prosthesis will perform for years to come.

But what many people don’t realize is that during this early stage, the residual limb is still changing—its shape, size, and sensitivity evolve as the body adapts. These changes can directly affect how the socket fits, how it feels, and how safely it can be used.

That’s why regular reassessment of socket fit during the first 90 days is not just recommended—it’s essential. A socket that felt perfect on day one can start to cause discomfort by week four if the limb volume reduces or tissue firmness shifts.

Doctors play a crucial role in this process. Their follow-up schedule helps catch these changes early, prevent pressure sores, improve alignment, and ensure that every adjustment keeps the user safe and supported.

In this article, we’ll explore how physicians should structure their follow-up visits during the first 90 days, what signs to look for at each stage, and how both patients and clinicians can work together to maintain an ideal socket fit. You’ll also find practical tips on communication, daily monitoring, and when to act fast to prevent long-term issues.

Let’s begin by understanding why the first 90 days matter more than any other phase of prosthetic care.

The Critical First 90 Days

How the Residual Limb Changes After Fitting

In the first few weeks after prosthetic fitting, the residual limb goes through major adjustments. Swelling from surgery continues to reduce, soft tissue begins to settle, and the muscles start adapting to new patterns of movement.

As you begin using your prosthesis more often, fluid distribution within the limb changes. This can cause volume reduction—meaning your limb may shrink slightly, even within the first month. What once felt snug can start to feel loose, leading to unwanted movement inside the socket.

These small shifts might not seem serious at first, but they can change how weight is distributed. Without timely reassessment, pressure can build in certain spots, causing discomfort or even skin injury.

The Brain and Body Connection

Your brain also adjusts during this phase. It’s learning how to interpret signals from the residual limb and send commands to the prosthesis. This neural adaptation can cause temporary sensations like phantom itching or tingling.

If the socket isn’t properly aligned during this stage, it can confuse the brain’s feedback loop, slowing down progress. That’s why doctors pay close attention not only to the physical shape of the limb but also to how the user feels when wearing the prosthesis.

Why Early Reassessments Are Crucial

A prosthetic socket isn’t just a shell—it’s the most personal part of the prosthesis. It must fit like a second skin. Even the smallest gap or tight spot can affect comfort and safety.

Doctors recommend scheduled reassessments because early intervention prevents complications later. A simple liner adjustment or minor trim can stop a pressure sore from developing into a major wound.

How the Limb Settles Over Time

By the end of the first month, most residual limbs begin to stabilize, but this process varies for every individual. Some may experience continued volume loss up to three months after fitting.

Monitoring these changes helps doctors know when it’s time to adjust padding, change socket alignment, or consider refitting entirely. These small, proactive steps protect both the limb and the investment made in the prosthesis.

Physician’s Follow-Up Schedule

The Ideal Follow-Up Framework

Most prosthetists and physicians

Most prosthetists and physicians follow a structured reassessment schedule during the first 90 days. While it can vary slightly depending on healing speed and activity level, a typical plan includes visits at:

  • Week 1–2
  • Week 4–6
  • Week 8–10
  • Week 12 (90-day mark)

Each visit has its own focus. Early sessions deal with wound healing and comfort. Mid-stage visits focus on socket fit and alignment. The final review ensures long-term readiness and confidence.

The First Follow-Up: Week 1–2

The first follow-up usually happens within the first two weeks of fitting. At this point, the doctor checks how well the limb is healing and how the patient is adapting to wearing the prosthesis.

Common areas of focus include:

  • Checking for swelling or skin irritation
  • Assessing socket tightness and suction strength
  • Reviewing how long the patient wears the prosthesis each day

During this phase, wear time is usually limited to a few hours daily. Doctors encourage patients to remove the prosthesis often to inspect the skin. Red spots that don’t fade after 20 minutes are warning signs that adjustments may be needed.

The Second Follow-Up: Week 4–6

By the fourth to sixth week, the patient is usually more comfortable with daily wear. However, this is also when limb volume changes are most noticeable.

Doctors check whether the socket still fits evenly across the limb. A gap at the top or movement inside the socket may mean that tissue has compressed or shrunk. Adjustments might include adding socks, replacing liners, or fine-tuning alignment.

Patients often start performing more physical tasks during this period—walking, carrying objects, or using the prosthetic hand for longer durations. This extra activity makes proper fit and suspension even more important.

The Third Follow-Up: Week 8–10

By this stage, the limb’s shape is closer to stabilization. Doctors focus on ensuring consistent comfort and function during longer hours of wear.

Patients might be encouraged to perform more varied activities to see how the socket handles movement, weight, and rotation. The goal is to confirm that no part of the limb experiences excessive pressure.

This is also when many users start noticing the emotional benefits of using their prosthesis regularly. Comfort plays a huge role in that confidence. A well-fitted socket helps them move naturally and trust their prosthetic limb more fully.

The Final 90-Day Review

At around 12 weeks, the doctor conducts a detailed reassessment. The limb should now be stable, and the patient should be able to wear the prosthesis throughout the day without major discomfort.

This final visit determines whether the current socket can remain in use long-term or if it’s time for a permanent socket replacement. Doctors may take new measurements and compare them to initial fitting data.

They also discuss maintenance habits—how to clean the socket, when to remove it, and how to monitor for future volume changes.

Recognizing Early Warning Signs

When Fit Begins to Shift

Even between scheduled follow-ups, patients are encouraged to watch for signs that the socket fit may be changing. The earlier these issues are noticed, the easier they are to fix.

Common signs include:

  • A feeling of looseness or rotation inside the socket
  • Redness or blisters that don’t fade quickly
  • Pain during movement or pressure at the bone ends
  • Air gaps or clicking sounds during use

Any of these symptoms can mean the limb has changed shape or size, and it’s time for reassessment.

The Role of Daily Skin Checks

Doctors emphasize daily skin inspections. The skin on the residual limb is still adapting to friction, pressure, and moisture. Even minor irritation can worsen quickly without attention.

Using a mirror helps patients check all areas, especially hard-to-see spots. If the skin appears shiny, sore, or thickened, it may signal excess pressure.

Managing Limb Volume Fluctuations

Limb volume can change throughout the day depending on activity level, temperature, and fluid balance. Early on, these fluctuations can be quite noticeable.

Doctors may recommend adjustable liners, prosthetic socks, or variable padding to manage this. Patients learn to recognize when the limb feels “different” and adjust accordingly.

Proper hydration and consistent wear time also help stabilize daily volume changes.

The Importance of Communication

Good communication between patient and physician makes all the difference. Patients shouldn’t wait for their next appointment if they notice discomfort. A quick call or visit can prevent a small issue from turning serious.

Physicians, in turn, help by encouraging open dialogue. Every patient’s experience is unique, and understanding those nuances ensures a safe, personalized recovery.

The Role of the Prosthetist

The Prosthetist’s Partnership with the Physician

The physician oversees overall health and healing, while the prosthetist focuses on mechanical fit and alignment. Together, they form the support system that ensures a patient’s long-term comfort.

During the first 90 days, they communicate regularly—sharing updates, photos, and feedback from the patient. This collaboration ensures that adjustments are timely and coordinated.

Fine-Tuning the Socket

When the limb changes shape, even slightly, the prosthetist can make small modifications that restore proper balance. Sometimes this involves padding adjustments, trimming edges, or adding liners for even pressure distribution.

These refinements help maintain the limb’s health while keeping the prosthesis functional and comfortable.

The Role of Technology in Modern Fitting

With today’s advanced prosthetics—like the Grippy™ Bionic Hand—socket fit is more precise than ever. Digital scanning and pressure-mapping tools help prosthetists detect fit changes early.

This means the patient gets a better experience right from the start, and doctors can rely on data-backed insights during follow-ups.

Ensuring Emotional and Physical Readiness

The prosthetist also plays a key role in helping the patient feel emotionally supported. Every adjustment session is not just about comfort—it’s about confidence. A socket that fits well gives users a sense of stability and independence that can’t be measured by data alone.

By the end of the first 90 days, this teamwork—between patient, doctor, and prosthetist—creates the foundation for long-term success.

Daily Care and Maintenance

Why Daily Attention Matters

A prosthesis becomes part of everyday life, and just like any other part of the body, it needs consistent care. The socket, liners, and limb all work together, so keeping them clean and well-maintained helps avoid irritation and infection.

Doctors often remind patients that the way they care for their prosthesis each day is just as important as follow-up appointments. Small habits lead to long-term comfort and confidence.

Cleaning the Socket

The socket collects sweat, oil, and dust, especially during warm weather. These can cause odor or bacterial buildup if not cleaned properly. Patients are advised to use mild soap and warm water to wipe the inner surface daily, followed by thorough drying with a soft towel.

Avoid harsh chemicals or alcohol-based cleaners—they can damage the material or irritate the skin. A clean socket reduces friction and keeps the skin healthy.

Caring for Liners and Socks

Liners and prosthetic socks act as cushions between the limb and socket. Over time, they absorb sweat and oils, so they need regular washing. Hand-washing in lukewarm water with mild detergent and letting them air-dry keeps them soft and hygienic.

Patients should always inspect liners for cracks or thinning. Damaged liners reduce comfort and can cause pressure spots. Doctors may suggest replacements every few months, depending on usage.

Checking for Fit Every Morning

The residual limb’s size can change slightly overnight. A quick check each morning helps ensure a proper start. The prosthesis should slide on smoothly and feel evenly snug.

If the fit feels tighter or looser than usual, it’s best to wait, massage the limb gently, and recheck. Persistent changes may need professional adjustment.

Moisture and Skin Protection

Moisture trapped between the limb and socket can lead to rashes. Keeping the limb dry before wearing the prosthesis helps prevent this. If needed, doctors may recommend an unscented antiperspirant made for sensitive skin.

Always avoid applying lotions or creams right before wearing the prosthesis, as they can cause slipping. Use them only at night to keep the skin soft and hydrated.

Emotional and Psychological Adaptation

The Mental Side of Socket Fit

Adjusting to a prosthetic limb isn’t just physical

Adjusting to a prosthetic limb isn’t just physical—it’s deeply emotional. The way the socket feels each day can influence a person’s mood, confidence, and motivation. A comfortable fit encourages activity; a painful one can make users hesitant.

Doctors often note that patients who are emotionally prepared tend to adapt faster. They’re more patient with the process and communicate openly about issues, leading to quicker solutions.

Early Frustrations and Small Victories

The first few weeks can bring frustration. The limb may feel awkward or heavy, and small tasks may seem harder than expected. It’s important to remember that every prosthetic user goes through this phase.

Progress comes gradually. Something as simple as wearing the prosthesis for an extra hour or walking with less discomfort counts as progress. Doctors and prosthetists encourage celebrating these small wins.

Rebuilding Confidence

Confidence grows through routine. As users see themselves accomplishing daily activities again—drinking from a cup, typing, or lifting objects—they start trusting the prosthesis.

Family encouragement also matters. Positive reinforcement and patient listening from loved ones make the emotional adjustment smoother. It turns the journey from a medical process into a personal victory.

Managing Phantom Sensations

Phantom sensations can sometimes feel like the limb is still there. This can be confusing and, at times, uncomfortable. Regular socket checks and consistent fit help reduce these sensations by providing clear, stable feedback to the brain.

Mirror therapy or gentle massage may also help. If pain or discomfort increases, it’s important to inform the doctor right away. Proper management prevents it from becoming a long-term issue.

The Doctor’s Role in Emotional Support

Physicians today don’t just treat the body—they guide the emotional process too. They help patients understand that discomfort doesn’t mean failure; it often signals progress and adaptation.

Doctors also remind patients that asking for adjustments is normal. A socket that feels uncomfortable after a few weeks doesn’t mean the prosthesis isn’t working—it means the body is evolving, and the fit needs refinement.

Troubleshooting Common Socket Issues

Recognizing Fit Problems Early

Small socket problems can become big ones if ignored. Most issues start subtly—with mild redness, tightness, or slipping. These early warnings help doctors act before complications arise.

Patients should never wait for pain to become unbearable. Reporting discomfort immediately saves both time and recovery effort.

Dealing with Pressure Points

Pressure points often appear where bone ends press against the socket. Over time, this can lead to soreness or bruising. Doctors may relieve pressure by adjusting padding or slightly modifying the socket’s contour.

Applying gentle massage and using prescribed creams can aid healing. If the problem persists, a temporary liner or new socket casting might be needed.

Handling Looseness and Rotation

As swelling decreases, the socket can start to feel loose. The limb might rotate inside, making control difficult. Doctors may recommend adding a prosthetic sock or thicker liner to fill the gap until a new fit is created.

A proper suction system helps maintain stability. For users with advanced myoelectric hands like Grippy™, correct suction also ensures steady signal transmission.

Managing Sweating and Skin Irritation

Heat and perspiration can cause friction between the skin and socket. Over time, this may result in rashes or small blisters. Using breathable liners, washing regularly, and taking short breaks during hot weather can help.

If irritation continues, doctors may prescribe a medicated powder or advise adjustments in wear time. Cleanliness remains the simplest and most effective prevention.

When to Seek Immediate Help

There are times when waiting isn’t an option. If the skin breaks, swells, or shows signs of infection like pus or odor, immediate medical attention is necessary.

These symptoms suggest that the socket is putting too much pressure on a specific area or that hygiene has been compromised. Quick response prevents complications and ensures safe healing.

Long-Term Reassessment Guidelines

The 90-Day Mark: A Turning Point

By the end of 90 days, the residual limb usually stabilizes in both shape and volume. This is when doctors decide whether the patient is ready for a permanent socket or if more short-term adjustments are required.

This final assessment includes measuring limb circumference, checking skin condition, evaluating comfort, and reviewing wear time. Patients who’ve maintained consistent care usually show excellent adaptation by this point.

Moving From Temporary to Permanent Socket

The temporary socket serves as a learning tool. It allows users and doctors to understand pressure zones and alignment needs. Once the limb stops changing significantly, it’s time to transition to a permanent socket.

The permanent version is crafted for long-term comfort and precision. It often includes fine-tuned shaping, improved suspension, and advanced materials for durability.

Reassessments Beyond 90 Days

Even after the first three months, periodic reassessment remains vital. Doctors recommend follow-ups every six months for the first year, then annually thereafter.

Regular checks ensure that the socket continues to fit properly despite small changes in weight, activity level, or muscle tone. It also gives users a chance to discuss performance and explore upgrades if needed.

The Role of Technology in Reassessment

Digital scanning, pressure mapping, and 3D printing have transformed socket design. These technologies allow for exact fit adjustments within hours instead of weeks.

At RoboBionics, we use advanced modeling to ensure the Grippy™ Bionic Hand and other prosthetic systems maintain comfort and alignment even as users evolve. This attention to precision reduces downtime and enhances quality of life.

The Patient’s Checklist for Long-Term Success

Doctors encourage patients to follow a simple lifelong routine: keep the limb clean, inspect the skin daily, stay hydrated, and never ignore small discomforts.

Even years after fitting, the limb and socket continue to work as a partnership. Treating them with care ensures they serve you reliably, comfortably, and safely every single day.

Doctor–Patient Coordination

Why Collaboration Matters

Successful prosthetic use is a partnership. The doctor monitors health, the prosthetist adjusts fit, and the patient provides real-time feedback. When all three stay in sync, issues are caught early, and comfort remains consistent.

In the first 90 days, communication must be open and frequent. A patient who feels heard is more likely to follow recommendations carefully. This teamwork builds trust and helps the doctor plan personalized follow-up schedules.

Creating a Clear Communication Routine

Doctors often suggest short weekly check-ins during the first month—sometimes even over the phone. These conversations help track pain levels, socket comfort, and activity progress.

Patients should describe sensations honestly. Words like “tight,” “slipping,” or “burning” may sound simple, but they guide physicians to the exact problem area. No detail is too small when it comes to socket fit.

Using Digital Tools for Monitoring

With technology advancing, many prosthetic centers now use mobile apps or online forms to collect daily comfort data. Patients can log skin photos, limb measurements, and usage hours.

Doctors review these updates remotely and adjust recommendations instantly. This digital coordination saves time and prevents minor issues from becoming emergencies.

Building Confidence Through Education

Doctors and prosthetists play an educational role too. They teach patients how to identify pressure points, clean the socket, and apply liners correctly. This knowledge empowers patients to manage small issues on their own between visits.

The more informed a patient is, the smoother the adaptation becomes. Understanding the “why” behind every instruction makes following it second nature.

Long-Term Adjustment Strategies

Recognizing Life Changes That Affect Fit

Even after the first 90 days, life doesn’t stand still

Even after the first 90 days, life doesn’t stand still. Weight gain or loss, new physical activities, or changes in muscle tone can alter socket comfort.

Doctors remind patients to reassess their fit whenever lifestyle shifts occur—starting a new job, increasing activity, or recovering from illness. The goal is to ensure the prosthesis continues to match the body’s rhythm.

Seasonal and Environmental Factors

Temperature and humidity can influence limb volume. In hot weather, swelling is common; in colder months, tissues contract slightly. Regular reassessment helps maintain balance across seasons.

Simple adjustments—like changing liner thickness or using breathable materials—can make a big difference. Doctors often advise planning follow-ups during major seasonal shifts to prevent discomfort.

Fine-Tuning the Suspension System

Suspension systems are what hold the prosthesis securely in place. Over time, seals, straps, or suction mechanisms may loosen. A quick evaluation ensures stability and prevents chafing.

The prosthetist may upgrade or reconfigure the suspension type if the user’s activity level changes. For example, someone who begins exercising regularly might need stronger suction or a new liner type for extra hold.

Managing Wear and Tear

Every prosthesis endures wear. The socket, being closest to the skin, faces constant friction. Regular inspections for cracks, dents, or softness ensure safety.

Doctors and prosthetists recommend a professional check-up at least once every six months to ensure the materials haven’t worn out or changed shape.

The Importance of Documentation

Each adjustment, measurement, and modification should be recorded. These records serve as a timeline of your progress and help future doctors understand your journey.

This documentation is especially important when transitioning from a temporary to a permanent socket or upgrading to a bionic hand like Grippy™.

Advanced Comfort Optimization

Custom Liners and Adaptive Padding

Modern prosthetic care has moved beyond one-size-fits-all solutions. Adaptive padding and custom liners now allow doctors to fine-tune comfort to the smallest detail.

Soft silicone liners distribute pressure evenly, while gel-based liners reduce friction. Doctors often experiment with different materials to find the one that feels most natural for the user.

Dynamic Socket Design

Today’s sockets are more than static molds—they adapt with you. Some advanced systems use adjustable panels or air bladders that can be tightened or loosened during the day.

This flexibility is especially useful during the first 90 days, when limb volume fluctuates often. It prevents frequent replacements while maintaining comfort and stability.

Smart Prosthetic Integration

For bionic systems like the Grippy™ Bionic Hand, signal strength and socket stability are closely linked. Doctors ensure that electrode placement inside the socket matches active muscle areas perfectly.

A well-fitted socket guarantees that electrical signals travel cleanly, leading to more precise, natural movements. Even slight misalignment can affect control, so regular fine-tuning is vital.

Reducing Fatigue and Pressure

Long hours of prosthetic use can cause fatigue in the residual limb. Doctors manage this by optimizing load distribution inside the socket.

Proper alignment ensures that weight spreads evenly across muscles instead of resting on bone ends. This keeps the limb relaxed and prevents soreness, even during extended use.

Preventing Long-Term Skin Issues

Chronic pressure or poor hygiene can cause skin thickening, known as callus formation. Doctors track these areas closely. Early treatment with gentle exfoliation or specialized creams helps prevent discomfort.

A socket that fits well reduces these risks dramatically, letting users focus on function rather than friction.

Emotional Reintegration

Returning to Normal Life

After the first 90 days, most users begin resuming daily routines—work, hobbies, and social interactions. This stage is as emotional as it is physical. Every small success brings a renewed sense of identity and independence.

Doctors often encourage patients to set small, achievable goals—walking a bit farther, using the prosthesis for a new task, or completing a day without discomfort. These moments restore pride and confidence.

Overcoming Social Barriers

Some individuals feel hesitant to use their prosthesis in public, fearing attention or curiosity. Over time, a comfortable fit helps ease that hesitation. When the prosthesis feels natural, it becomes an extension of self rather than a foreign object.

Support groups, therapy sessions, and peer connections can help users share stories and gain strength from one another’s experiences.

Building Trust in the Prosthesis

It takes time to fully trust a prosthetic limb. Early socket discomfort can sometimes create doubt, but regular reassessment rebuilds that trust.

Each adjustment improves comfort and stability, proving to the user that their prosthesis can be relied upon. This trust turns uncertainty into confidence.

The Family’s Role in Adaptation

Family members play a quiet but powerful role. Their patience, encouragement, and understanding make the recovery smoother. They can help with daily skin checks, cleaning routines, and gentle reminders about posture or alignment.

Doctors often include family in follow-up sessions so they understand how to support both physically and emotionally.

Finding Strength in Community

Prosthetic use is a journey that connects people. Many find comfort in meeting others with similar experiences—sharing tips, celebrating progress, and learning from setbacks.

Organizations and clinics associated with RoboBionics often host workshops and community events for exactly this reason. Healing becomes faster when you know you’re not alone

The Doctor’s Long-Term Role

From Supervisor to Partner

After the initial 90 days, the doctor’s role evolves from monitoring to mentorship. They guide long-term adaptation, preventive care, and future upgrades.

Patients learn to take ownership of their maintenance routines, but the physician remains a constant source of expertise. Regular visits ensure both prosthesis and limb stay healthy.

Early Detection of Long-Term Issues

Doctors look for subtle changes—altered gait, socket marks, or reduced range of motion—that can hint at deeper problems. Catching these early prevents joint strain or posture imbalance.

With continuous observation, physicians help users achieve not just mobility but sustained physical health.

Encouraging Continued Adaptation

The journey doesn’t end with comfort. Many patients, once stable, begin exploring advanced prosthetics or adaptive tools for sports and work. Doctors encourage this growth, ensuring each new device fits both physically and psychologically.

Continued learning keeps motivation high and prevents stagnation. Each stage of adaptation becomes a milestone, not an endpoint.

The 90-Day Success Story

What Success Looks Like

By day 90, success isn’t just about fit

By day 90, success isn’t just about fit—it’s about freedom. A well-fitted socket allows natural movement, no pain, and no second-guessing. The patient can focus on living, not adjusting.

Doctors celebrate this milestone as proof of partnership—between patient, prosthetist, and physician. Every careful measurement, conversation, and correction leads to this point.

Lessons for Every New User

The key takeaway is simple: never ignore small discomforts, never skip follow-ups, and never hesitate to communicate. A prosthesis is not a static device—it evolves with you.

Early and regular reassessments keep it aligned with your body’s growth, ensuring years of safe and confident use.

The Role of Continuous Innovation

At RoboBionics, innovation is constant. From lightweight materials to adaptive socket designs and sensory feedback systems, our goal is to make every prosthetic limb feel natural.

Our Grippy™ Bionic Hand is one example—built with locally manufactured components, designed to provide touch feedback and intuitive control, all while remaining affordable and accessible.

We believe that quality prosthetics shouldn’t be a privilege. They should be a right for every person seeking independence and dignity.

Final Takeaways

Comfort Is a Moving Target

A good fit today doesn’t guarantee a good fit tomorrow. Bodies change, and sockets must evolve with them. Regular reassessment keeps the journey smooth and safe.

Listening to your body—and communicating with your doctor—creates the strongest foundation for long-term comfort.

Empowerment Through Awareness

When patients understand their prosthesis and take part in their own care, they thrive. Knowledge is empowerment. Every cleaning routine, every self-check, every question asked brings confidence.

The Importance of Follow-Up

Physicians who maintain structured follow-up schedules give patients the best outcomes. These visits are not routine—they’re proactive care, preventing discomfort before it starts.

A well-timed reassessment can make the difference between weeks of frustration and a lifetime of ease.

RoboBionics’ Commitment

At RoboBionics, our mission is clear: to create world-class prosthetic solutions that combine science, compassion, and accessibility. We partner with doctors and rehabilitation experts across India to ensure every user receives complete support—from first fitting to lifelong comfort.

Whether it’s through Grippy™, our BrawnBand muscle stimulator, or our Gamified Rehabilitation App, every innovation we build is meant to restore confidence, comfort, and control.

Your Next Step

If you or your patient is in the early stages of prosthetic fitting, this is the best time to plan a 90-day reassessment schedule.

Visit https://www.robobionics.in/bookdemo/ to schedule a free demo or consultation with our team. Learn how our experts can help you maintain the perfect socket fit and make every movement feel natural.

Because a good fit isn’t just about comfort—it’s about freedom, dignity, and living life fully again.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.