Tele-Rehab and Follow-Up: City Clinics Offering Hybrid Care

Tele-Rehab and Follow-Up: City Clinics Offering Hybrid Care

Healing doesn’t stop after you get your prosthetic.

In fact, that’s when the real work begins—building strength, learning new movements, and growing confident again. But not everyone can travel to a clinic every week. And not every city has a full rehab center nearby.

That’s where tele-rehab and hybrid care come in.

At RoboBionics, we’ve built a support system that blends in-person care with video-based guidance. It means you can get the help you need—whether you’re in a metro city or a small town. Whether you’re just starting with your prosthetic, or months into recovery.

This guide will walk you through how hybrid follow-ups work, which clinics in India offer them, and how to make the most of tele-rehab tools from the comfort of your home.

Let’s begin the journey—together, from wherever you are.

How Tele-Rehab Works

Connecting Care to Your Home

Tele-rehab is rehab care through video.

Tele-rehab is rehab care through video.

You don’t have to visit a clinic. Instead, you connect with your therapist or prosthetist over a video call.

It works just like an in-person session. The expert guides your exercises, checks your movement, and answers your questions—all in real time.

You can do it from your bedroom, your living room, or wherever you feel most comfortable.

It’s private, simple, and flexible.

Tools You Need to Get Started

You don’t need fancy equipment.

A smartphone with a working camera and microphone is enough. If you have a tablet or laptop, that works even better.

We usually recommend placing your device on a stable surface. That way, the therapist can see your full limb and guide your posture.

Some users also use a phone stand or tripod for better angles. But even propping it up on a chair or shelf can work.

Good lighting and a quiet room help a lot. And don’t worry—we’ll guide you on how to set things up before your first session.

What a Typical Session Looks Like

A typical tele-rehab session lasts about 30 to 45 minutes.

We start with a short chat about how your prosthetic feels. Then we watch how you move your limb. We check for tightness, balance, or awkward motion.

You’ll be guided through a few simple exercises. Like picking up objects, lifting light weights, or practicing grip changes.

The goal is to make sure your hand or arm is working in sync with your device—and that you feel in control.

Every session ends with a small review and a plan for the next one.

What Hybrid Care Means

Mixing In-Person and Online Visits

Hybrid care means combining two things: clinic visits and video sessions.

Some things still need to be done in person—like socket fitting or electronic testing. But a lot of support can be done from home.

So we divide your care into two parts.

You come to the clinic when needed. And in between, we check in online. It saves time, travel, and energy—while still giving you full support.

It’s especially helpful if you live far away or can’t travel often due to cost, pain, or work.

When We Recommend Hybrid Plans

We recommend hybrid care in a few situations:

If you’ve just been fitted and need follow-up guidance. If you live far from the city. Or if your condition is stable, and you just need fine-tuning or emotional support.

It’s also great for people who’ve had their prosthetic for a while, but want help with advanced movements or new grip training.

This method works well for both mechanical and bionic hand users.

How We Track Progress Remotely

With our Grippy™ Companion App, we track your grip usage, battery health, and activity over time.

During your tele-rehab sessions, we combine this data with your live movements to give targeted advice.

We also use simple tracking sheets—filled by you or your caregiver—to monitor exercises, comfort, and issues.

That way, your care stays connected, even from a distance.

Who Benefits Most from Tele-Rehab and Hybrid Care

Users from Smaller Towns and Villages

If you’re living in a tier-2 or tier-3 city

If you’re living in a tier-2 or tier-3 city, it’s not always easy to travel.

Roads may be bad. Buses may not be frequent. Or the nearest clinic may be several hours away.

Tele-rehab bridges that gap.

It lets you connect to trained therapists and RoboBionics support staff—without leaving your home. You still get professional care, but with less stress and cost.

For many rural users, this model has made regular rehab finally possible.

Working Professionals with Tight Schedules

We’ve seen many users who are back to work after getting their prosthetic.

They want to improve grip control or reduce fatigue—but can’t take time off to travel every week.

Hybrid care solves that. It fits around your work hours, often early mornings or evenings.

You don’t miss your sessions. And you stay on track with your rehab goals.

That way, you don’t have to choose between your career and your recovery.

Elderly Users or Those With Limited Mobility

Not everyone can move freely post-surgery.

For older users or those with multiple health concerns, even short travel can be tiring.

In such cases, we bring the care to them. Caregivers can help set up the call. And the session can be adapted to the user’s energy level and needs.

We also send written tips after each call so families can follow up at home.

City-Wise Clinics Offering Hybrid Care

Pune – Our Home Base for Hybrid Support

Pune is where RoboBionics began, and it’s also the place where our hybrid care model is most established.

Here, users benefit from both high-quality in-clinic fittings and structured online follow-ups. After your initial prosthetic fit or socket alignment, our local therapists schedule tele-rehab sessions tailored to your progress.

What makes Pune unique is the seamless integration between departments. Our engineers, prosthetists, and rehab specialists communicate regularly to monitor your case. This means that even during remote sessions, your therapist already has context from your last clinic visit.

Local users often start with two or three in-person sessions, then move to video sessions once they’re stable and confident enough to train at home. For users from nearby towns like Satara, Ahmednagar, or Kolhapur, this model saves repeated long trips while still offering personal support.

Delhi NCR – Metro Coverage with Virtual Depth

In Delhi and surrounding areas, hybrid care has become essential—mainly because of traffic, commute times, and the sheer size of the city.

Our partner clinics in South Delhi, Gurgaon, and Noida provide strong first-contact care. Once the user is comfortable with basic movements, they’re transitioned into our hybrid track with planned video sessions every week or two.

Delhi is also where many government employees and students receive prosthetic support. These groups often have rigid schedules and limited leave. With hybrid rehab, they can stay consistent without taking frequent time off work or studies.

The NCR region also benefits from our regional support techs. If a user needs hands-on help between sessions, we can coordinate a doorstep visit or a short in-clinic check-in before the next video call.

Mumbai – High-Density Rehab, Remote-First Follow-Up

Mumbai has unique challenges when it comes to healthcare access. The city is fast, crowded, and people don’t always have the time or comfort to travel for appointments.

That’s why our hybrid rehab model in Mumbai leans even more toward remote-first follow-up.

After the initial handover and socket check, users are provided with detailed guides and added to our tele-rehab loop immediately. Most opt for evening sessions that fit around work or personal life.

Since space is tight in many Mumbai homes, we also coach users on how to set up their training zone using what they already have—like a stool, kitchen table, or work desk.

Our rehab team adjusts each session to work within that setup, making it easy to maintain consistency.

Bengaluru – Ideal for Tech-Driven Users

Bengaluru users tend to be very comfortable with digital tools, which makes hybrid care incredibly efficient in this city.

Our clinics in Jayanagar and Indiranagar focus on device fitting, calibration, and initial muscle training. After that, users usually switch to video for targeted skill development, like typing techniques, computer shortcuts, or utensil control.

Many users in Bengaluru are also early adopters. They use fitness trackers, posture monitors, and even ask for custom performance logs through our Grippy™ app.

This lets us offer a more data-informed remote care plan. And in some cases, we even test prototype grips or software updates through remote feedback collected during these sessions.

How Tele-Rehab Sessions Are Scheduled

Planning Around Your Life, Not the Other Way Around

One of the biggest benefits of hybrid care is flexibility

One of the biggest benefits of hybrid care is flexibility. We design your schedule to fit your day—not the other way around.

When your prosthetic fitting is complete, we offer you a calendar with suggested rehab sessions based on your condition, grip goals, and lifestyle. You can pick time slots that work for you—early mornings, evenings, or weekends.

If you’re in school, we work around your classes. If you’re working, we offer late slots. And if you’re caring for family or managing other health conditions, we keep the sessions short and manageable.

It’s not a rigid plan—it’s built around your life.

Rescheduling and Missed Appointments

We understand that life gets busy. If you need to cancel or reschedule a session, you can do it directly through the app or by calling our support line.

There’s no penalty for missed appointments. But we do follow up with a care coordinator to make sure you’re not facing a deeper issue—like fatigue, frustration, or pain.

This extra step matters. Often, we find that a skipped session signals the need for emotional or physical support—and we jump in before things get worse.

Our goal is to keep you going at your own pace, without guilt or pressure.

Real User Experiences with Hybrid Care

Priya’s Story – From Home Confusion to Confidence

Priya, a 26-year-old homemaker from Nashik, received her

Priya, a 26-year-old homemaker from Nashik, received her Grippy™ hand after a road accident took part of her left arm. While the fitting went well at our Pune clinic, she struggled once she returned home.

Her biggest challenge was remembering her grip sequence. The clinic made it look easy, but at home, she felt overwhelmed. That’s when we introduced her to our hybrid rehab system.

Priya began weekly video calls with our therapist, who walked her through small daily tasks—like holding a glass or peeling vegetables. Each week, she got better. Her confidence grew, and so did her independence.

Six months later, she’s not only using Grippy™ every day, but also helping her daughter with schoolwork and even stitching on the side.

Hybrid care helped bridge that gap between the clinic and her real life.

Aslam’s Journey – Balancing Office Work and Recovery

Aslam, a 34-year-old IT support engineer in Bengaluru, lost his hand in a factory accident before changing careers. When he got fitted with Grippy™, his biggest concern was whether he could return to full-time tech work.

He did his first few training sessions at our Jayanagar clinic. After that, his job made it difficult to attend in person. So, we shifted him to evening video sessions, twice a week.

During these sessions, we practiced keyboard shortcuts, mouse control, and even phone handling. Aslam was able to fine-tune his hand’s grip strength and speed—all while working his full-time job.

Today, he manages his own small tech repair business and uses his experience to coach others recovering from limb loss.

Kavita’s Progress – Rural Access, Real Impact

Kavita is a school teacher in a village near Guwahati. After her amputation, she feared she would never stand in front of a classroom again.

Her nearest clinic was over four hours away. So we scheduled a one-time visit for her fitting, then moved her entirely to our remote rehab track.

Her caregiver helped her set up calls, and we mailed her a printed rehab log to fill out between sessions.

The mix of phone coaching and video rehab helped her recover at her own pace, in her own home. After five months, she returned to teaching—with her Grippy™ and her confidence by her side.

How Hybrid Care Improves Long-Term Outcomes

When we first introduced tele-rehab, we thought it would just be a short-term solution. But what we found surprised us.

Patients who consistently use hybrid care tend to stick to their recovery goals longer. They feel more supported, more informed, and less likely to drop off after the initial fit.

One big reason is comfort. People learn better when they’re not rushed or stressed. Being able to train at home, on their own schedule, removes the pressure of performing in front of others or navigating long travel days.

Another reason is continuity. Our hybrid model allows us to stay in touch more often. That means smaller problems get solved before they grow. We can adjust a user’s grip training or recommend a socket refit early—rather than waiting for a clinic visit months later.

It also helps build stronger emotional bonds. Users get to know their therapist, feel listened to, and feel like someone truly cares about their journey.

In the long run, this leads to better control, fewer repairs, and more consistent device use.

How Clinics Can Start Offering Hybrid Care

For rehab clinics, prosthetic centers, or even solo therapists looking to expand their reach, adding hybrid care is more than a good idea—it’s a future-proof step.

You don’t need to invest in new buildings or expensive platforms. All you need is a good video calling setup, a scheduling system, and a simple follow-up plan.

Start by identifying which of your patients live far away or miss appointments often. Offer them video-based check-ins. Track their responses, collect feedback, and build a basic digital care record.

Use messaging apps, video calls, or even recorded tutorials for common movements. You don’t need an app at first—just consistency and a personal touch.

Train your staff to be flexible. Rehab isn’t about strict routines. It’s about progress, no matter how small.

And most importantly, don’t treat hybrid care as a backup plan. Treat it as part of your standard care.

It doesn’t replace in-person support—it enhances it.

Technology Powering Hybrid Care

The Grippy™ Companion App

One of the most important tools in our hybrid care system is the Grippy™ Companion App. It’s designed to help users track their grip usage, monitor battery life, log discomfort, and send service requests quickly.

The app also lets therapists monitor progress remotely. During video rehab sessions, the therapist can reference the user’s activity data to adjust exercise plans or address concerns early.

We’re always updating the app based on user feedback. New features like daily reminders, rehab checklists, and visual muscle mapping are being tested to make remote recovery even more seamless.

For users in areas with poor connectivity, the app also works offline. Data syncs as soon as you’re back online.

Video and Messaging Integration

Our hybrid care model works across all major video platforms—Google Meet, Zoom, WhatsApp, and even direct phone-based video calls.

We make it simple, so you don’t have to download special software. All you need is a working smartphone with a front camera.

For users who struggle with video, we also use photo-based guidance and voice messaging. These tools help us check socket fit, grip function, or skin condition with minimal friction.

It’s not about technology for its own sake. It’s about making support feel close—even when you’re far.

Secure Patient Records and Progress Tracking

We maintain detailed but lightweight digital records for each user. These include fitting dates, device version, socket type, rehab goals, and session notes.

This means when you talk to us, we don’t need you to start from scratch. We already know where you left off, what worked, and what still needs support.

This continuity helps reduce errors, avoid repetition, and focus on real progress.

Best Practices for Long-Term Follow-Ups

Build a Rhythm That Works for You

Whether you’re on your third month of rehab

Whether you’re on your third month of rehab or your third year of prosthetic use, follow-ups matter. But they should be realistic.

We recommend a simple rhythm: weekly sessions for the first month, biweekly for the next two months, and monthly or quarterly after that, depending on your condition.

The key is to stay connected—even when you feel fine. Most problems we catch early happen during regular check-ins when users say, “Everything’s good, but…”

That “but” is often where the next solution starts.

Don’t Wait for Pain or Trouble

Too many users wait until something breaks or starts hurting before calling for help.

That’s why our hybrid care team regularly checks in—even if it’s just to say hi and see how you’re feeling. It’s not about monitoring you. It’s about walking with you.

We encourage users to keep a simple journal—just a few lines every few days about how your hand feels, what you’re able to do, and what you’re avoiding.

This small habit makes a big difference when planning future sessions.

Involve Family or Caregivers

Recovery is not a solo act. If you have someone who lives with you or helps you with tasks, involve them in your hybrid sessions.

We coach them too—on how to adjust straps, help with exercises, or recognize early signs of skin pressure or signal loss.

Many times, a small tip shared with a caregiver prevents a big issue later.

Keeping Hybrid Care Affordable and Accessible

Pay-Per-Session or Subscription Options

We offer flexible pricing models so money doesn’t get in the way of care. You can pay per session or opt for a low-cost monthly subscription that includes unlimited check-ins, rehab coaching, and service support.

CSR partners, clinics, and hospitals can also sponsor hybrid plans for specific patient groups—like children, accident survivors, or rural users.

We’re happy to work with donors and foundations to expand reach. Every supported session brings someone one step closer to full recovery.

Language and Culture Sensitivity

India is diverse. That’s why our hybrid sessions are offered in English, Hindi, Marathi, Bengali, Tamil, Telugu, and Assamese—based on the user’s preference.

We match you with a therapist or support staff who understands your language and culture. This builds trust and reduces friction, especially for older users or first-time prosthetic users.

Communication is healing. And we believe no one should feel lost because of language.

Ready to Begin, From Wherever You Are?

You don’t have to travel far to get better.

You don’t need to put your life on hold. Or feel stuck because the nearest clinic is hours away. At RoboBionics, we’ve built a system where care travels to you.

Whether you’re starting rehab, continuing it, or just looking for someone to guide you—you can begin today. Right from your home.

Book a hybrid care session with us at www.robobionics.in/bookdemo

Or call our team to learn how we can support your recovery, your routine, and your future.

Your progress shouldn’t depend on your pin code. And with hybrid care, it doesn’t have to.

Let’s build your strength, your confidence, and your life—together, one session at a time.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.