Tele-Referral & Tele-Rehab Workflow for Prosthetics: Physician How-To

Tele-Referral & Tele-Rehab Workflow for Prosthetics: Physician How-To

Tele-referrals and tele-rehab are changing the way people with limb loss receive care in India. More doctors are now guiding patients through video calls, online assessments, and remote follow-ups. This approach saves time, reduces travel, and helps patients who live far from prosthetic centers get timely support. For many families, it removes stress and makes the entire journey feel smoother and more connected.

But for physicians, learning how to run a clean, clear, and dependable tele-referral workflow can feel new. Many wonder what steps to follow, how to document findings, what details matter in a virtual exam, and how to support patients who may feel anxious during remote sessions. This guide aims to make everything simple. It shows you how to create a strong tele-referral flow, how to communicate clearly, and how to support tele-rehab in a way that feels warm, structured, and effective.

Foundations Of A Tele-Referral Workflow

Why Tele-Referrals Matter Today

Tele-referrals allow physicians to connect patients to prosthetic care faster, even when they live far from major cities. Many patients struggle to travel long distances for early evaluations, and this delay often slows their recovery. A good tele-referral system removes this barrier and helps them receive timely guidance.

It also reduces emotional stress, because patients feel supported from the first call. Doctors can review their condition, gather early details, and prepare the referral without waiting for an in-person visit. This early connection often creates trust and helps the patient feel prepared for the next steps.

Setting Up A Reliable Virtual Environment

A strong tele-referral begins with a stable virtual setup. Physicians should choose a simple, dependable video platform that patients can use easily on a phone. Many patients in India rely on basic devices and mobile networks, so the platform must work even with average bandwidth.

Clear camera visibility is important because physicians need to observe the limb, stump condition, movement range, or pain expressions. A quiet space, even if small, helps keep the interaction smooth. When the environment feels calm, the patient feels more comfortable sharing their struggles.

Preparing The Patient For The Tele-Session

Before the session begins, the patient should know what will happen. Many patients feel unsure about remote calls, especially when discussing medical issues. A short message explaining the purpose of the session and what to expect helps them prepare mentally.

You may ask the patient to sit near a window for better light or keep a family member nearby for support. A small instruction, such as keeping recent medical papers close, reduces delays during the call. These small steps help the session feel organized and respectful.

Conducting A Virtual Clinical Assessment

Building Comfort During The First Few Minutes

The first moments of a tele-assessment

The first moments of a tele-assessment set the tone for the whole session. Patients may feel nervous about showing their limb or stump through a camera. Physicians can ease this by using gentle words, offering reassurance, and explaining the flow of the assessment.

A calm, friendly start makes the patient more open and honest. They may share details that they might otherwise hide due to discomfort or fear. This openness helps the physician gather more meaningful information for the referral.

Gathering Medical History Through Simple Questions

In a virtual setting, complex questions can confuse patients. It is better to ask simple, direct questions about the cause of limb loss, the date of surgery, and any other health issues. Patients who have never used medical language understand better when questions are uncomplicated.

As the patient answers, the physician can slowly build the clinical picture. This picture becomes the base for the referral letter, helping connect the patient’s story to the prosthetic recommendation. The easier the conversation feels, the clearer the information becomes.

Visual Examination Through Guided Movements

Visual assessments require patience because camera quality and angles change frequently. Physicians can guide patients gently on how to position the camera or how to move their limb. Asking them to turn slightly, sit upright, or stretch the limb helps create a more accurate view.

Through the camera, the physician can observe stump condition, skin health, swelling, or range of movement. Even though these observations are remote, they still offer valuable clinical insight. Clear instructions make the assessment smoother for both sides.

Understanding Pain, Sensations, And Daily Struggles

Pain and phantom sensations are common after limb loss, and virtual appointments can help track these feelings early. Patients often describe pain more comfortably from their homes. They feel safe and open, which leads to clearer descriptions of what they experience.

Physicians can also ask about daily routines. How the patient sleeps, moves, eats, or manages work tasks gives a deeper understanding of their challenges. These stories become essential parts of the tele-referral document.

Recording Findings For A Tele-Referral

Turning Virtual Observations Into Clear Notes

Notes must be simple, accurate, and written in a way that insurers or prosthetic centers can understand. Virtual assessments may include observations like skin redness, stump shape, or limited movement. These can be written in short, clear lines that match what was seen during the session.

When notes are written with care, they form a bridge between the visual online assessment and the prosthetic recommendation. These notes also help prosthetic centers prepare for the physical fitting session later.

Capturing The Patient’s Goals In Warm Words

Patients often express hopes during virtual sessions. They might want to return to work, care for family, or walk freely without fear. Writing these goals in a simple and human way helps the referral feel complete.

When physicians capture these goals, the prosthetic center understands what matters most to the patient. This leads to better device choices and more personalized care.

Documenting Safety Concerns With Clarity

Virtual assessments reveal safety risks that patients may not notice themselves. They may lean to one side while sitting, struggle while standing up, or avoid certain movements. Recording these safety challenges helps justify the need for a prosthesis.

These notes show that the device is not just helpful but essential for the patient’s safety. This clarity supports insurance approvals and strengthens the case for timely prosthetic care.

Tele-Referral Workflow From Start To Finish

Step One: Initial Contact And Scheduling

The first step is arranging

The first step is arranging the virtual appointment. Patients should receive a short message telling them the time, platform link, and simple instructions. This makes the process feel structured and reduces anxiety.

Once the session is scheduled, the patient begins preparing emotionally. They know help is coming, and this alone brings comfort. Early guidance creates a smoother flow when the tele-session begins.

Step Two: Virtual Assessment And Patient Story

During the call, the physician listens, observes, and guides. The patient shares their medical history, emotional challenges, and daily struggles. The physician collects each detail carefully, building a complete picture that will later support the prosthetic plan.

This step is not only about gathering information. It also builds connection and trust. Patients often feel relieved after sharing their story with someone who listens with patience.

Step Three: Clinical Notes And Functional Summary

After the call, the physician organizes the findings into well-structured notes. These include medical details, functional limitations, safety risks, and goals. Each paragraph is short, clear, and easy for other professionals to understand.

These notes form the core of the tele-referral. Prosthetic centers rely on them to plan the next phase of care. Insurers also look at these details when reviewing approvals.

Step Four: Prosthetic Center Coordination

The physician then shares the referral with the prosthetic center. A brief conversation ensures that both teams understand the case the same way. This coordination prevents confusion and helps the prosthetic center plan the device options, training, and follow-up.

When teams work together smoothly, the patient receives faster, more personalized support. Coordination also reduces the risk of missing information or mismatched observations.

Step Five: Patient Education And Next Steps

Once the referral is completed, the patient needs clear guidance on what happens next. Physicians can explain upcoming steps such as in-person measurements, socket trials, or training sessions. Even a short explanation reduces the patient’s fear and builds confidence.

A well-informed patient feels more secure and prepared. They understand their path, and this emotional clarity helps their rehabilitation journey progress more naturally.

Using Tele-Rehab To Support Post-Fitting Care

Why Tele-Rehab Is Just As Important As Tele-Referral

Tele-rehab helps ensure that the patient learns to use the prosthesis safely and confidently. Many patients live far from rehab centers and cannot travel often. Virtual sessions give them continuous support without the stress of travel or long waiting hours.

Through tele-rehab, patients receive guidance on exercises, posture, gait, and safe handling of the device. This consistent support helps them progress at a steady pace and prevents injuries or frustration during early adaptation.

Building Trust During Tele-Rehab Sessions

In remote sessions, patients may feel self-conscious while practicing movements. The physician or therapist must create a gentle space where the patient feels encouraged. Warm words, patience, and small corrections help build trust and confidence.

As the patient becomes comfortable, they become more open about their struggles. This openness helps clinicians adjust the therapy plan in real time, improving outcomes.

Teaching Safe Movements Through The Camera

Tele-rehab allows clinicians to guide the patient through simple movements, stretches, and alignment checks. These sessions help correct improper habits early, reducing the risk of long-term strain or pain.

With clear instructions, the patient can practice safely at home. Over time, they gain independence and begin using the prosthesis more naturally in daily life.

Strengthening Communication During Tele-Rehab

Helping Patients Understand Their Device

Many patients feel a mix of excitement

Many patients feel a mix of excitement and fear when they receive their prosthesis. Tele-rehab gives them a safe space to understand how their device works. During these remote sessions, physicians and therapists can explain how to wear the prosthesis, how to clean it, and how to handle it during daily tasks. When these details are shared in simple language, the patient feels more confident and less overwhelmed.

Some patients learn better when they see slow demonstrations. Holding the device close to the camera or showing diagrams helps them understand each step. This visual clarity creates trust and reduces mistakes in early use. As patients start using the device safely, their confidence grows.

Addressing Emotional Challenges Through Gentle Conversation

Limb loss brings emotional challenges that often surface during tele-rehab. Patients may feel frustrated when movements feel difficult or tiring. They may compare themselves to others or worry about how long recovery will take. Virtual sessions allow clinicians to comfort them in these moments with warm, steady guidance.

A few soft words of encouragement can change how a patient feels about their progress. When clinicians acknowledge the patient’s effort, the patient feels seen and supported. This sense of emotional safety strengthens their motivation and helps them move forward with more hope.

Supporting Family Involvement In Remote Therapy

Families play a major role in tele-rehab. Many patients rely on them for practical help, reminders, or emotional support. Involving family members in the virtual session helps everyone understand how to support the patient better. They can learn about safe lifting, daily routines, and how to assist without taking over tasks that the patient should try independently.

When families understand the process clearly, they avoid giving confusing instructions or pushing the patient too hard. This harmony at home creates a more encouraging environment for recovery. The patient begins to feel supported rather than pressured.

Creating Tele-Rehab Plans That Fit Daily Life

Designing Simple Routines For Home Practice

A home-based rehab plan must fit naturally into the patient’s daily schedule. Many patients juggle household work, caregiving tasks, or jobs. A plan that demands long hours may feel impossible. Instead, tele-rehab routines should be made up of short, achievable exercises that the patient can practice throughout the day.

These small exercises help improve balance, grip, posture, or gait without overwhelming the patient. When the routine feels manageable, patients stay consistent. Consistency is what builds real progress over time, especially for first-time prosthesis users.

Adjusting The Plan As The Patient Improves

Tele-rehab allows clinicians to observe the patient’s progress closely. Small changes in posture, strength, or movement can be seen through the camera. This helps clinicians adjust the rehab plan slowly and safely. As the patient becomes more confident, they can practice new movements or increase their endurance.

Every patient progresses at a unique pace. Tele-rehab gives clinicians the flexibility to personalize the plan without waiting for long in-person appointments. These gentle adjustments help prevent strain and keep the patient motivated.

Helping Patients Track Their Own Progress

Patients often feel unsure about their progress when they cannot see big changes right away. Tele-rehab offers a chance to help them track improvements in simple ways. They may record how long they can walk, how many times they can repeat a movement, or how confidently they can handle daily tasks.

When patients notice small improvements, they begin to trust the process. They understand that progress is steady rather than sudden. This sense of achievement makes them more willing to practice and explore new abilities with their prosthesis.

Ensuring Safety During Home-Based Therapy

Teaching Safe Movement Patterns Remotely

Safety is one of the most important parts of tele-rehab. Many patients may attempt movements that feel natural but place strain on the body. Clinicians can guide them slowly, showing how to bend, balance, lift, or shift weight without causing harm. These gentle corrections help prevent long-term complications.

Some patients may also attempt advanced movements too early because they feel motivated. Tele-rehab allows clinicians to monitor these attempts and advise them on pacing. When safety becomes part of the conversation, patients feel protected and understood.

Supporting Patients Who Live In Small Or Crowded Spaces

Not all patients have open spaces at home for movement practice. Many live in small rooms or shared homes, which makes rehabilitation more challenging. Tele-rehab helps clinicians see the actual environment and adjust exercises accordingly. They can suggest safe spaces, simple movements, or better positioning to avoid injury.

This understanding reduces frustration for patients who feel limited by their surroundings. When clinicians show them how to practice safely even in small areas, they feel empowered rather than restricted.

Managing Discomfort And Early Fatigue

Early rehab often brings fatigue or discomfort. Patients may feel discouraged when their body tires easily. Through tele-rehab, clinicians can explain what is normal, what needs attention, and how to rest safely. This reassurance prevents unnecessary fear and keeps the patient committed to the plan.

When patients understand their limits and learn how to listen to their bodies, they make healthier decisions. This reduces the chance of overuse injuries and leads to smoother long-term recovery.

Coordinating Follow-Up Care Through Tele-Support

Monitoring The Prosthesis Fit Remotely

Prosthetic fit issues can appear at any time, especially during early use. Tele-support allows clinicians to inspect fit problems through clear visuals. Patients can show pressure points, skin redness, or areas of discomfort. Even though the assessment is remote, it gives the clinician enough insight to decide the next steps.

Sometimes a small adjustment in how the patient wears the device can solve the issue. Other times, the clinician may suggest an in-person visit. Either way, quick tele-guidance prevents small issues from becoming painful complications.

Handling Technical Challenges With Calm Guidance

Prosthetic devices sometimes face technical issues such as battery concerns, loose straps, or mechanical stiffness. Patients may panic when these issues appear because they fear something is wrong with the device. Tele-support helps them troubleshoot calmly with step-by-step instructions.

When clinicians guide patients with simple, reassuring words, the patient feels less stressed. Small problems can be solved immediately, and larger issues can be scheduled for repair at the right time. This keeps the patient confident and engaged.

Planning Long-Term Rehabilitation Milestones

Rehabilitation does not end when the prosthesis is fitted. Patients grow stronger over months as they explore new activities. Tele-support allows clinicians to plan milestones such as improved walking speed, better grip control, or increased endurance.

These milestones help patients stay motivated. They begin to see rehabilitation as an ongoing journey rather than a short phase. This mindset encourages steady growth and long-term success.

Enhancing Tele-Referral Quality For Better Outcomes

Using Clear Language In All Documentation

Tele-referral documents must be easy to read

Tele-referral documents must be easy to read. Simple words, short paragraphs, and gentle explanations help reviewers understand the patient’s needs quickly. When documentation feels clear and complete, prosthetic centers can prepare properly for the next steps.

Clear writing also helps the patient feel respected. They can read their notes and understand what is being planned for their care. This transparency builds trust between the physician, the patient, and the prosthetic team.

Ensuring Consistency Across All Virtual Notes

Virtual sessions may happen over several days or weeks. Each session must match the earlier findings. Consistency ensures that the patient’s story stays accurate and easy to follow. When notes appear scattered or contradictory, it can confuse the prosthetic center and slow the process.

A consistent approach shows professionalism and creates smoother continuity of care. It also helps the prosthetic team understand how the patient has progressed over time.

Sharing Reports Promptly With Prosthetic Centers

Timely sharing of reports prevents unnecessary delays. Prosthetic centers rely on these documents to plan fittings, device choices, and training sessions. When the referral arrives early, the center has enough time to prepare components, schedule appointments, and coordinate follow-ups.

This quick, steady communication helps the patient feel supported from both sides. They see that their care is connected, thoughtful, and well-organized.

Conclusion

Bringing Tele-Referral And Tele-Rehab Together

Tele-referral and tele-rehab form a powerful approach to prosthetic care in India. They help patients receive guidance early, learn safely, and progress with confidence even when they cannot travel. When physicians follow a clear, structured workflow, the virtual process becomes as meaningful and effective as in-person visits.

Tele-support does more than save time. It brings comfort to the patient’s home. It makes rehabilitation feel personal. It ensures that no one is left behind because of distance, travel limitations, or busy schedules.

Empowering Physicians To Lead With Clarity

Physicians play a central role in making tele-referrals successful. Their gentle questions, clear instructions, and simple documentation help patients move forward with ease. When physicians use warm language and structured flow, patients feel cared for and motivated.

Through this approach, prosthetic centers receive stronger referrals, insurers receive clearer notes, and patients receive faster support. It strengthens the entire circle of care.

A Future Where Distance Does Not Limit Care

Tele-referral and tele-rehab are shaping a new future for prosthetic care in India. They reduce barriers, increase access, and make rehabilitation more inclusive. With each virtual session, patients experience hope, guidance, and the freedom to progress at their own pace.

At RoboBionics, we believe that every person deserves a clear path to independence. Tele-support is one more way to bring warmth, clarity, and dignity to prosthetic care. If you ever need help with virtual workflow, prosthetic recommendations, or rehab guidance, our team is always here to support you with care and compassion.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

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  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

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4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

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5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
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 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

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6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

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6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
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 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

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13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.