Rural and Tier-2 Settings: Physician Playbook for Tele-Clearance to First Fit

Rural and Tier-2 Settings: Physician Playbook for Tele-Clearance to First Fit

In the heart of rural and tier-2 India, healthcare is deeply personal. A doctor is not just a healer—they are a confidant, a counselor, and often the only bridge between a patient and hope. When it comes to prosthetic care, especially after limb loss, this bridge becomes even more critical. Every decision, every call, and every conversation can change how someone lives the rest of their life.

Yet, across thousands of towns and villages, people who lose a limb often live years without help. The reason is rarely lack of will—it’s lack of access. Clinics are far away, specialists are few, and travel costs can be overwhelming. In many cases, doctors in these areas face a tough challenge: how to give their patients access to advanced prosthetic care when the nearest center might be hundreds of kilometers away.

This is where tele-clearance and remote prosthetic care come in—a new way for rural physicians to extend their reach without making patients leave home. It is not a replacement for care; it’s a new way of delivering it. From the first conversation to the first fitting of a bionic hand or leg, telemedicine tools now allow doctors to guide the entire journey with confidence and accuracy.

This playbook is written for the doctors who serve in these communities—the ones who understand that healthcare is not about big machines or fancy hospitals, but about bringing real change where it’s needed most. It is a detailed, step-by-step guide to help you understand how to evaluate, counsel, and clear patients for prosthetic fittings remotely, in partnership with certified prosthetists and rehabilitation specialists.

We’ll explore every part of the process—from understanding the patient’s emotional state and functional needs to using simple mobile tools for muscle testing and wound checks. You’ll learn how to conduct tele-assessments, coordinate with prosthetic providers, and ensure your patient gets a comfortable, safe, and empowering first fit—without unnecessary travel or delays.

Whether you’re a general physician in a tier-2 city, a community health officer, or a rural practitioner serving multiple villages, this guide will help you confidently take your patients from “I don’t know where to start” to “I can use my new hand or leg with ease.”

Let’s begin this journey toward inclusive, technology-driven rehabilitation—where every person, no matter where they live, can reach out and reclaim their independence.

Understanding the Role of the Physician in Tele-Clearance

The Physician as the First Gatekeeper

In rural and tier-2 regions

In rural and tier-2 regions, physicians are often the first point of contact after an amputation.
Patients and their families usually turn to the local doctor for direction, reassurance, and next steps.
At this stage, the physician’s role is not just clinical—it’s emotional.
A calm, informed voice can make all the difference between despair and determination.

Understanding the patient’s story is the first step.
How did the amputation happen? Was it due to trauma, diabetes, or infection?
Each cause brings its own healing timeline, and knowing it helps guide when to start the prosthetic process.
Physicians who take time to listen create trust, and trust is the foundation for successful tele-clearance.

Building Awareness About Prosthetic Options

Many patients, especially in smaller towns, don’t know modern prosthetics exist beyond basic cosmetic limbs.
As a physician, introducing them to advanced, functional prostheses like myoelectric or mechanical hands opens new hope.
A brief explanation of how these devices work can make complex technology feel simple.
For example, you can explain that bionic hands like Grippy™ use natural muscle signals to move, much like a real hand does.

Using pictures or short videos from certified prosthetic providers can help make this concept real.
This small effort can break myths and replace fear with excitement.
A well-informed patient is always more motivated to complete the process.

Introducing the Concept of Tele-Clearance

Tele-clearance means conducting the initial medical and functional screening for prosthetic suitability remotely.
It allows doctors to collaborate with prosthetists and rehabilitation teams without needing the patient to travel.
Through video calls, photographs, and simple checklists, much of the early evaluation can happen virtually.

This approach saves time, reduces costs, and ensures faster access to care.
Most importantly, it prevents patients from feeling stuck because of geography.
When a local doctor becomes part of this digital bridge, they extend the reach of specialized prosthetic services far beyond city limits.

Coordinating with Prosthetic Providers

Once the physician identifies a patient ready for assessment, the next step is coordination.
Partnering with reliable prosthetic centers—like RoboBionics—helps ensure smooth communication and accurate guidance.
These centers often have tele-assessment teams that can review patient data and advise on readiness for fitting.

The physician’s job here is to share medical details clearly—amputation level, healing status, stump shape, and general health.
With these details, the prosthetist can recommend the right device type and guide the next steps.
This teamwork approach reduces errors and ensures that the patient receives the right prosthesis the first time.

Emotional Support and Motivation

Beyond medical evaluation, the physician’s empathy is vital.
After limb loss, patients often go through denial, anger, or withdrawal.
Your reassurance helps them rebuild confidence and see that rehabilitation is possible.

Simple words like, “You can live fully again,” carry tremendous power.
Encourage families to stay involved and supportive.
When patients feel emotionally ready, the entire tele-clearance process becomes smoother and faster.

Pre-Assessment Preparation and Patient Education

Preparing the Patient for Tele-Consultation

Before scheduling a tele-clearance call, explain to the patient what will happen.
Tell them that specialists will join virtually to assess their arm or leg and ask some questions.
Encourage them to wear loose clothing so the residual limb can be shown clearly during the video call.

Make sure they have a quiet, well-lit space and a smartphone with internet access.
If the patient isn’t comfortable using the phone, a family member or health worker can assist.
Clarity and calmness in preparation make the tele-session efficient and stress-free.

Collecting Basic Medical Information

Document all necessary details before the tele-assessment.
Include the cause and date of amputation, healing status, and any history of infection or re-surgery.
Mention whether the patient has diabetes, hypertension, or other chronic conditions.

Take clear pictures of the residual limb from different angles.
These images help the prosthetic team assess stump shape, skin condition, and readiness for fitting.
If there are any wounds or swelling, note them carefully.

Explaining the Phases of Prosthetic Journey

Patients should understand the journey ahead—it reduces fear and improves cooperation.
Explain that prosthetic care involves several steps: clearance, measurement, trial fitting, training, and final fit.
Let them know tele-clearance is only the first step, but it’s crucial for success.

When patients see the process as a roadmap rather than a mystery, they feel empowered.
Reinforce that they are not alone and that every step will be guided by professionals.
This clarity builds trust and optimism.

Discussing Costs and Travel Requirements

Be transparent about expected costs and visits.
Tele-clearance reduces travel but some in-person visits may still be needed for measurements and final fitting.
Patients appreciate honesty, especially when budgets are tight.

If your partner prosthetic center offers affordable, made-in-India options, share that information.
Explain the value—not just the price—by focusing on quality, warranty, and post-fit support.
This helps patients make confident decisions without feeling pressured.

Tele-Assessment: Conducting the Remote Examination Effectively

Setting the Scene for a Smooth Session

A successful tele-assessment begins with preparation

A successful tele-assessment begins with preparation.
Before the video call, confirm the patient’s availability and ensure they have a stable internet connection.
Ask them to keep their phone or tablet charged and placed on a steady surface at a comfortable height.
The lighting should be bright enough for clear visibility of the residual limb.

It helps to have a family member or community health worker present.
They can help position the camera, manage the call, and provide reassurance to the patient.
These small details make a big difference in how smoothly the session runs.

Once connected, begin with a warm greeting.
Use simple words to explain what will happen during the call.
Reassure the patient that the purpose is to understand their condition and plan the best possible solution.
A calm and friendly tone helps reduce anxiety and builds confidence in the process.

Understanding the Residual Limb

Start the assessment by visually examining the residual limb, often referred to as the stump.
Ask the patient or assistant to show it clearly on camera from different angles—front, side, and back.
If possible, request slow movement to check flexibility and skin condition.

Look for signs of swelling, infection, or open wounds.
Check if the skin looks dry, shiny, or discolored, as these could indicate poor circulation or pressure issues.
Ask about pain levels, numbness, or tingling sensations.
Such questions help identify if further medical care is needed before moving forward.

If you notice any concerns, document them carefully and refer the patient for local wound care or physiotherapy first.
Only once the stump has healed properly should prosthetic clearance be given.
This prevents discomfort and long-term complications later.

Checking Muscle Activity and Strength

In cases of upper-limb amputation, muscle testing is vital for myoelectric prosthesis readiness.
Ask the patient to flex or contract muscles near the amputation site.
These movements, though small, show whether the muscle signals can be detected by the sensors of a bionic hand.

A simple trick is to ask the patient to imagine opening or closing their missing hand.
Even when there’s no visible motion, muscle contractions can still occur.
If you see or feel faint twitches, note them down—it’s a positive sign for prosthetic control.

For lower-limb amputees, ask the patient to move their thigh or hip muscles.
Observe how easily they can balance or bear partial weight.
Such insights help the prosthetist understand functional capacity and decide the right type of socket or suspension system.

Evaluating Range of Motion

Joint flexibility determines comfort and functionality once the prosthesis is worn.
Ask the patient to move the nearest joints—shoulder, elbow, or knee—through their full range of motion.
Check for stiffness, pain, or limited movement.

If stiffness is present, gentle exercises can be prescribed before prosthetic fitting.
For example, shoulder rolls or stretching can restore mobility in upper-limb cases.
Lower-limb patients can benefit from light hip and thigh exercises.

Encouraging pre-prosthetic mobility is not just physical preparation—it also builds mental readiness.
When patients see progress in movement, they regain confidence faster.

Taking Measurements Remotely

While exact socket measurements require physical contact, some basic measurements can be done virtually.
Ask the patient to use a measuring tape, guided by a family member, to note the circumference of the residual limb at key points.
They can also measure limb length from the end of the stump to a nearby bony landmark.

Photographs beside a ruler or standard object like a pen can give scale and accuracy.
Share these images securely with the prosthetic team for analysis.
Modern software tools can further refine these measurements using reference markers in the photos.

When these simple steps are done properly, prosthetic providers can prepare custom parts in advance—saving time during the physical fitting.

Observing Posture and Balance

Posture tells a story of adaptation and compensation.
Ask the patient to stand or sit upright on camera.
Observe shoulder levels, spine alignment, and how they hold their residual limb.

In lower-limb cases, watch their balance while standing or taking a few steps with support.
Notice any leaning, swaying, or uneven weight distribution.
Such observations help anticipate gait training needs later.

If posture issues are evident, gentle corrective exercises can be recommended before the first fitting.
Even small improvements in body balance can make the prosthesis feel more natural and comfortable.

Reviewing General Health and Healing

Tele-clearance isn’t limited to limb evaluation—it also includes overall health assessment.
Ask about the patient’s nutrition, sleep, and emotional well-being.
Check for any underlying illnesses like diabetes or hypertension that might affect healing.

Encourage consistent medication use and wound hygiene.
If they smoke or consume alcohol, discuss how it can delay recovery.
Patients appreciate these small but sincere reminders—it shows that their doctor cares beyond the device.

Healthy habits before prosthetic fitting lead to better long-term outcomes.
A strong, well-nourished body adapts faster to new prosthetic technology.

Documenting the Findings

After the tele-assessment, summarize your findings in simple, clear notes.
Mention limb condition, muscle activity, flexibility, and emotional readiness.
If you find any red flags, state them clearly so the prosthetic team can prepare accordingly.

Attach all photos, videos, and measurements in a secure digital format.
Data privacy is important, so share only through authorized medical channels or directly with the prosthetic provider.

A clear and complete report saves everyone’s time and prevents misunderstandings.
It ensures that the next stage—the clearance decision—is made on solid ground.

Communicating Next Steps

Once the tele-assessment is done, explain the next steps to the patient in simple words.
Tell them whether they’re ready for prosthetic clearance or need further healing first.
If they are cleared, share how the physical fitting will work—where it will happen, what to expect, and what to bring.

If more preparation is needed, set a timeline and follow-up date.
This gives the patient a sense of progress rather than uncertainty.
End the call by reassuring them that they are on the right path and that help is always a message away.

A few kind words at this stage can renew hope more than any prescription.
Tele-assessment may be virtual, but its impact is deeply human.

Clearance and Coordination for First Fit

Making the Clearance Decision

Once all findings are reviewed

Once all findings are reviewed, it’s time to decide if the patient is ready for prosthetic fitting.
The clearance decision should be based on both physical and emotional readiness.
The limb should be fully healed, without open wounds or swelling.
Muscles should show some activity, and the patient should demonstrate willingness to participate in rehabilitation.

If these conditions are met, you can confidently proceed with clearance.
Document it in writing or digitally, noting the patient’s details and your approval for fitting.
This record serves as the official green light for the prosthetic team to move forward.

Coordinating with the Prosthetic Center

Send the clearance report to your partner prosthetic center, such as RoboBionics, along with photos and measurements.
Clear, organized data helps the team plan the right device type, socket design, and control system.
This stage is where real teamwork begins—doctors, prosthetists, and patients working together toward one goal.

The prosthetic team may contact the patient directly to schedule fitting appointments.
As the physician, you remain their trusted local contact for medical advice and reassurance.
Your ongoing involvement reinforces the patient’s confidence in the process.

Preparing the Patient for Travel and Fitting

Even though telemedicine reduces travel, the patient will eventually need to visit the prosthetic center for fitting.
Explain what to expect during this visit—measurements, device trials, and walking or gripping exercises.
Encourage them to pack any necessary medications and wear comfortable clothes.

If travel costs are a concern, help them explore local government or NGO support schemes.
Many states in India offer partial reimbursement for prosthetic devices or travel assistance for patients with disabilities.
Your guidance here can make the journey smoother and less stressful.

The First Fit Experience and Remote Follow-Up Protocols

Setting Expectations Before the First Fit

The first prosthetic fitting is more than a medical appointment—it’s a deeply emotional moment.
For most patients, it’s the first time since amputation that they feel a sense of completeness again.
As a physician, your role is to prepare them for what this day will look like.

Explain that the first fit is not final.
It’s the beginning of adjustment, alignment, and learning.
There may be multiple sessions to fine-tune comfort, movement, and balance.
When patients know this upfront, they stay patient and engaged through the process.

Encourage them to focus on how the device helps them regain independence, not just how it looks or feels initially.
Some mild discomfort or awkwardness is normal—it’s part of the adaptation process.
A positive mindset at this stage can make rehabilitation smoother and faster.

The Fitting Session: What Happens

During the first fitting, the prosthetist carefully places the device on the patient’s limb to check fit and alignment.
If it’s a bionic hand like Grippy™, sensors are positioned over the active muscles that control movement.
The prosthetist may ask the patient to contract specific muscles, open and close the hand, or perform simple tasks like holding a cup.

This stage is about finding the right balance between comfort and control.
The socket must feel snug but not painful, and the range of motion should be natural.
Adjustments are often made on the spot.

Your presence—either virtually or through a follow-up call—adds immense reassurance.
Patients often look to their physician for validation and encouragement.
A few words of support can make them feel seen and celebrated.

Observing the Emotional Impact

The first fit is a powerful emotional milestone.
Some patients may smile or cry; others may appear quiet or overwhelmed.
It’s important to give them space to process this experience.

You can gently remind them that these feelings are normal and that learning to use a prosthesis takes time.
Encourage them to take pride in every small movement.
Even lifting a lightweight object or taking the first step is a victory worth celebrating.

Families also need guidance at this stage.
Help them understand that their support—both practical and emotional—will make the biggest difference.
Simple daily encouragement goes a long way in building confidence.

The Role of the Physician During Fitting

Although the prosthetist handles the technical fitting, the physician’s medical oversight remains crucial.
Your understanding of the patient’s healing progress, stump condition, and general health adds valuable context.
You can advise on skin care routines, pain management, or the need for further physiotherapy.

After the fitting, you may receive an update report from the prosthetic center.
Review it carefully and schedule a brief check-in with the patient.
Ask about any discomfort, redness, or fatigue after using the device.

This partnership between doctor and prosthetist creates a safety net for the patient.
It ensures that minor issues are addressed before they become major problems.

Teaching Basic Care and Maintenance

Once the prosthesis is fitted, patient education becomes key.
Explain how to clean and store the device properly.
Encourage them to keep the stump clean and dry, inspecting it daily for signs of irritation.

If the prosthesis is battery-operated, like a myoelectric hand, teach them basic charging and handling precautions.
Show them how to disconnect safely and avoid water exposure.
These small lessons protect the device and prevent damage.

Ask them to maintain a simple daily log of use—how many hours they wear it, what tasks they perform, and any pain or discomfort.
This log helps you and the prosthetic team fine-tune usage recommendations during follow-ups.

Introducing the Rehabilitation Phase

After the first fit, rehabilitation begins.
This phase teaches the patient how to use their new limb naturally and efficiently.
Even in rural areas, much of this training can now happen remotely with video support from physiotherapists or through mobile rehab apps.

For upper-limb users, exercises focus on grip control, coordination, and strength.
For lower-limb users, balance and gait training are essential.
Encourage daily practice and small goals, such as dressing independently or holding household items.

Motivation is the fuel that drives rehabilitation.
Remind patients that consistent effort builds comfort and confidence faster than any other factor.

Setting Up Remote Follow-Ups

Tele-follow-ups are the backbone of long-term prosthetic care in rural and tier-2 settings.
They save time, prevent travel fatigue, and allow doctors and prosthetists to monitor progress efficiently.
Schedule the first follow-up within a week of the fitting, then again after one month.

During these sessions, ask the patient to demonstrate basic movements on camera.
Check for redness, blisters, or swelling on the residual limb.
Discuss how long they’re able to wear the device each day and whether any part feels tight or loose.

If adjustments are needed, the prosthetic team can guide them remotely or schedule an in-person session.
This hybrid model—tele plus physical support—delivers both accessibility and accuracy.

Using Technology to Bridge Gaps

Modern digital tools make remote follow-ups easier than ever.
Patients can share photos or short videos over WhatsApp, or use tele-rehab platforms offered by prosthetic centers.
Some devices even record usage data, helping clinicians understand performance patterns.

As a physician, encourage patients to use these simple tools.
They empower individuals to take ownership of their progress.
The more connected the care, the fewer complications arise.

You can also create a small database of your patients using prosthetics, noting their device type, follow-up schedule, and outcomes.
Over time, this becomes a valuable reference for managing future cases.

Monitoring Skin Health and Fit

Skin irritation is common during the first few weeks of use.
Ask the patient to remove the prosthesis daily and inspect the limb.
Red marks that disappear within 20 minutes are acceptable; persistent redness or blisters require adjustment.

If any infection signs appear—warmth, discharge, or swelling—advise immediate rest and local treatment.
Do not allow continued use until the issue is resolved.
This simple vigilance prevents long-term damage to both limb and device.

Encourage the use of clean liners or socks as recommended by the prosthetist.
Good hygiene and regular rest periods keep the skin healthy and comfortable.

Reinforcing Emotional Support

The weeks following the first fit are often emotionally unpredictable.
Patients may swing between excitement and frustration as they adjust.
Your continued support as a physician helps them stay grounded.

Regular check-ins, even brief ones, show that they are not alone in this journey.
Celebrate their progress, however small.
When they see that their effort is noticed, motivation naturally grows.

Families, too, may need reminders to be patient and encouraging.
Remind them that adaptation is a gradual process, and every user moves at their own pace.

Building Long-Term Confidence

By the third or fourth follow-up, most patients begin to feel comfortable with their prosthesis.
They start integrating it into daily routines—cooking, writing, or walking independently.
This is the point where true confidence blossoms.

Encourage them to set new personal goals: returning to work, joining social activities, or learning new skills.
Prosthetics are not just tools—they’re gateways to restored independence.
As a physician, witnessing that transformation is one of the most rewarding parts of your role.

Continue to remind patients about routine maintenance and yearly checkups.
Advise them to contact you or the prosthetic center if they notice any wear, noise, or mechanical issues.
Consistent care ensures the prosthesis lasts longer and performs better.

The Role of Community Awareness

Every successful prosthetic user becomes a local ambassador for hope.
Encourage your patients to share their stories within their communities.
When others see what’s possible, stigma fades and acceptance grows.

As a physician, you can organize small awareness sessions in local clinics or community halls.
Explain how tele-clearance works and how rural patients can now access advanced prosthetic care easily.
This ripple effect can change countless lives.

Partnerships with local NGOs, rehabilitation workers, and government health missions can expand reach even further.
Together, these networks make rehabilitation accessible to every corner of India.

Sustaining Long-Term Care and Building a Tele-Rehabilitation Ecosystem

Why Long-Term Follow-Up Matters

Fitting a prosthesis is not the end of the story

Fitting a prosthesis is not the end of the story—it’s the beginning of lifelong care.
Over time, the human body changes.
Muscles grow stronger or weaker, weight fluctuates, and the residual limb may alter shape.
Each of these factors affects how the prosthesis fits and functions.

Regular follow-ups ensure that these changes are caught early.
A quick video call every few months can prevent discomfort, poor alignment, or device damage.
Patients who stay in touch with their care teams tend to have higher satisfaction and better outcomes.

Your ongoing involvement as a local physician is critical here.
You are the bridge between the patient and the prosthetic center, ensuring small issues never grow into big ones.

Building a Routine Follow-Up Schedule

Creating a structured follow-up plan builds consistency.
Start with frequent check-ins after the first fit—weekly for the first month, then monthly for the next three months.
Once the patient is stable, switch to quarterly reviews.

During these reviews, focus on comfort, usage time, and activity levels.
Ask about their daily routine: Are they using the prosthesis comfortably? Do they feel confident in crowded places?
These questions reveal subtle issues that may not be visible on camera.

If the prosthetist recommends minor adjustments, help coordinate those appointments.
Telecommunication makes it simple to schedule and track these sessions without extra travel.

Encouraging Continuous Learning

Using a prosthesis is a skill that improves with time.
Encourage your patients to keep learning—new grips, new walking styles, or new tasks.
The more they practice, the more natural the movements feel.

Many prosthetic centers, including RoboBionics, offer short video tutorials or mobile apps for self-paced training.
Guide your patients to these tools and check their progress regularly.
This keeps rehabilitation alive long after the fitting phase.

You can also create local peer support circles.
When users meet others with similar experiences, they share tips and encouragement.
These small communities turn individual progress into collective strength.

Handling Device Maintenance and Repairs

Like any advanced medical device, prosthetics require occasional maintenance.
Sockets may loosen, batteries may degrade, or joints may wear out over time.
As a physician, teaching patients early signs of wear helps prevent breakdowns.

Remind them to look out for squeaking sounds, reduced grip strength, or irregular movements.
Encourage them to contact the prosthetic center immediately if something feels off.
Delaying repairs can worsen both mechanical and physical issues.

Keep contact numbers of service engineers or partner centers handy.
Having a reliable maintenance pathway reassures patients that help is always within reach.

Integrating Tele-Rehabilitation Tools

Technology has transformed rehabilitation from a clinic-based process into a living, continuous experience.
Tele-rehabilitation platforms allow patients to exercise, receive feedback, and track progress from home.
Some apps even gamify exercises—turning therapy into a fun challenge that keeps users engaged.

Encourage your patients to use such tools regularly.
They not only improve movement but also boost motivation.
The combination of prosthetic training, tele-therapy, and physician monitoring creates a complete care loop.

As a physician, you can monitor data from these apps to adjust recommendations.
If a patient is skipping exercises or reporting pain, you can step in early and offer support.

Addressing Emotional and Social Rehabilitation

Physical recovery is only half the journey.
Emotional healing takes longer, especially after limb loss.
Many patients still carry fears about social acceptance, work, and relationships.

Your role as a trusted physician is to help them rebuild that confidence.
Encourage open conversations about how they feel.
Normalize prosthetic use by reminding them that technology is simply an extension of their ability—not a limitation.

Suggest small steps back into community life—joining local events, returning to hobbies, or visiting friends.
When they see people responding positively, their self-esteem grows naturally.

If needed, connect them to counselors or psychologists experienced in post-amputation adjustment.
Mental health support is an essential but often overlooked part of long-term rehabilitation.

Engaging Families and Caregivers

A successful prosthetic journey depends as much on the family as on the patient.
Teach caregivers how to assist without taking over.
Encourage them to celebrate milestones and remain patient during tough days.

You can hold brief educational sessions for family members, explaining device handling and emotional support techniques.
This empowers them to become confident caregivers rather than anxious observers.

When families understand the process, home becomes a place of encouragement, not frustration.
The emotional environment around the patient can significantly influence recovery speed and satisfaction.

Promoting Accessibility in Rural and Tier-2 Areas

The future of prosthetic care lies in accessibility.
Rural and smaller cities often face limited infrastructure, but telemedicine has changed the equation.
With smartphones and stable internet, world-class prosthetic consultation can now reach the remotest corners.

As a physician, you play a key role in making this accessibility real.
By staying informed about tele-clearance programs and partnering with certified prosthetic centers, you extend specialized care to your community.

You can also collaborate with local health authorities or NGOs to organize prosthetic camps.
These camps create awareness and identify potential candidates for tele-clearance.
Each success story inspires others to come forward.

Strengthening the Physician–Prosthetist Partnership

The most effective prosthetic care happens when doctors and prosthetists work as one team.
Your medical insight complements the prosthetist’s technical expertise perfectly.
Together, you ensure each patient receives the safest and most functional fit possible.

Regular communication with your partner centers helps refine processes.
Discuss case outcomes, share feedback, and suggest improvements in tele-assessment methods.
This collaboration raises the standard of prosthetic care for everyone involved.

Over time, you’ll build a trusted network where every new case moves faster, smoother, and more confidently through the system.

Leveraging Data for Better Outcomes

Documenting your tele-clearance cases builds a valuable resource for the future.
You can track recovery times, satisfaction rates, and device longevity.
This data helps identify what works best in your patient population.

Simple digital tools like spreadsheets or patient management apps can store this information securely.
By reviewing these records periodically, you can fine-tune your approach and share learnings with peers.

Evidence-based insights strengthen your credibility and help expand tele-prosthetic care programs in your region.

Training and Continuing Education

Medicine and prosthetics evolve constantly.
New materials, lighter designs, and smarter control systems are emerging every year.
As a physician, staying updated ensures you provide the best guidance to your patients.

Attend webinars or workshops hosted by prosthetic centers and rehabilitation experts.
Encourage your team to learn about the latest telemedicine tools, digital diagnostics, and remote assessment techniques.
Continuous learning doesn’t just upgrade your skills—it strengthens your community’s healthcare ecosystem.

The more knowledge you share, the more confident your patients become.

Scaling a Tele-Rehabilitation Model

Once your local tele-clearance workflow is established, it can easily be scaled.
You can connect multiple nearby clinics or community health centers under one network.
Each physician can handle initial screening, while prosthetists conduct centralized tele-assessments.

This model reduces waiting time and increases the number of patients served.
It also creates a sustainable system where expertise flows freely between cities and rural areas.

RoboBionics and other innovators in this space already support such models across India.
By partnering with them, you help ensure that every person with limb loss—no matter where they live—has access to advanced prosthetic care.

Celebrating Success and Building Awareness

Every patient who regains mobility or hand function is a story worth sharing.
Encourage them to talk about their journey in local events or on social media.
These stories do more than inspire—they educate and empower.

As a physician, you can highlight such success stories in health camps or awareness drives.
When people see real examples of transformation, hope spreads faster than any campaign.

Building this culture of visibility and pride around prosthetic use breaks stigma and invites others to seek help confidently.

The Road Ahead

The combination of telemedicine, local medical expertise, and indigenous innovation has redefined prosthetic care in India.
Today, a farmer in a remote village or a student in a small town can access the same level of technology once limited to big cities.
This shift is not just technological—it’s human.

Physicians in rural and tier-2 areas are the real drivers of this change.
Your empathy, adaptability, and willingness to embrace tele-care make it possible for countless people to rebuild their lives.

As we move forward, the goal is simple: to make prosthetic care inclusive, affordable, and available everywhere.
Every tele-clearance, every remote follow-up, every word of encouragement brings us closer to that vision.

Final Thoughts

Tele-clearance to first fit is more than a process—it’s a promise.
A promise that no one will be left behind because of distance or circumstance.
With the right guidance, coordination, and compassion, rural physicians can help patients take their first confident step toward independence.

Prosthetics are no longer a dream reserved for the few.
They are now within reach for every Indian who needs one—powered by technology, guided by doctors, and supported by innovators like RoboBionics.

If you’d like to learn how to start tele-clearance partnerships or schedule a demo for your patients, visit RoboBionics Book a Demo.
Together, we can ensure that every person who’s lost a limb gets the chance to rebuild, rediscover, and live fully again.

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  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.