Robobionics’ BrawnBand: India’s Answer to Advanced EMS Rehab

Robobionics’ BrawnBand: India’s Answer to Advanced EMS Rehab

When someone loses a limb or goes through a serious injury, their muscles weaken fast. Moving becomes hard. Pain can stay for months. And full recovery feels far away. But there’s a simple, science-backed way to help the body heal better—Electronic Muscle Stimulation, or EMS.

For years, EMS was mostly found in big hospitals or expensive wellness centers. Imported devices were too costly for most Indian families. And trained support was hard to find in smaller cities.

That’s why we built BrawnBand.

At Robobionics, we believe recovery should be simple, affordable, and close to home. BrawnBand is our answer—a smart, portable EMS device designed right here in India, for Indian users.

In this article, you’ll learn how BrawnBand works, who it’s for, and how it’s helping people rebuild their strength, movement, and confidence—one pulse at a time.

Let’s dive in.

What Is BrawnBand and Why It Matters

Designed for Real Rehab, Not Just Fitness

There are many EMS devices in the market

There are many EMS devices in the market. Some are used in gyms. Others are sold online as muscle toners. But most of them are not built for medical rehab.

That’s where BrawnBand is different.

It’s not a gadget. It’s a tool for recovery. Designed with doctors, therapists, and amputees in mind, BrawnBand focuses on helping people move again after injury, surgery, or limb loss.

It’s made for serious recovery work—not for cosmetic use.

A Made-in-India Innovation

BrawnBand is proudly developed and built in India. Over 90% of its components are locally sourced.

This means better affordability, faster service, and full control over quality. It also means support in your language, by people who understand your needs.

We created it for Indian homes, hospitals, and rehab centers—whether you’re in Mumbai or Moradabad.

Portable, Powerful, and Easy to Use

Most advanced EMS machines are bulky or need a therapist to operate them. BrawnBand is small, lightweight, and designed to be used at home with just a little training.

You don’t need a hospital room or a power outlet nearby. You just need 15–20 minutes, a chair, and your will to heal.

The controls are simple. The instructions are clear. And the results speak for themselves.

How BrawnBand Helps Amputees Rebuild Strength

Preventing Muscle Loss After Surgery

After an amputation, the remaining muscles can weaken quickly. With no limb to move, the brain stops sending signals to those muscles.

BrawnBand helps reverse that. It sends small electrical signals to those muscles, making them contract and relax—just like normal movement.

This keeps the muscles alive, healthy, and ready for future use.

Making Prosthetic Fitting Easier

Before wearing a prosthetic limb, the stump and nearby muscles need to be strong.

Weak muscles lead to poor balance, poor grip, and more pain. Strong muscles make it easier to adjust to a new limb.

With regular EMS sessions using BrawnBand, the body stays prepared. This means faster fitting, better comfort, and smoother motion with the prosthetic.

Reducing Phantom Pain

Many amputees feel pain in the limb that is no longer there. This is called phantom pain, and it can be very hard to treat.

BrawnBand helps by calming the nerve endings and improving blood flow in the stump area. This reduces the pain signals going to the brain.

Many of our users have said their pain became easier to manage after using BrawnBand regularly.

Supporting Movement and Confidence

Recovery isn’t just about the body. It’s about the mind too.

When you feel your muscles moving again—when you see them getting stronger—you begin to believe in your recovery.

BrawnBand gives that daily boost. That gentle nudge forward. That little win that says, “You’re healing.”

Who Can Use BrawnBand?

Amputees at Any Stage of Recovery

Whether you’ve just had surgery or you’ve been living

Whether you’ve just had surgery or you’ve been living with a prosthetic for years, BrawnBand can help.

In early recovery, it keeps the muscles active. During rehab, it builds strength. After fitting, it helps with adjustment and long-term care.

There’s no single timeline. We help tailor your plan based on your stage and your goals.

People Recovering From Injury or Surgery

BrawnBand isn’t just for amputees. If you’ve had knee surgery, a fracture, or a nerve injury, it can support your rehab too.

It helps wake up weak muscles and makes physiotherapy more effective.

This is especially helpful for patients who cannot go to rehab centers often, like those in Tier-2 cities or rural areas.

Elderly Patients With Muscle Weakness

For older adults, muscle loss can happen even without an injury. A few days in bed can lead to weakness, balance problems, or falls.

BrawnBand offers a gentle, safe way to maintain strength—without the need for heavy exercise.

With supervision, it can be used at home, in nursing care, or alongside physiotherapy.

What Makes BrawnBand Different From Other EMS Devices

Simplicity That Puts You in Control

Many EMS devices come with complex screens and dozens of confusing modes. BrawnBand was built to do the opposite.

Its interface is simple and user-friendly. You don’t need to be a doctor or technician to use it. Just press a few buttons, choose your mode, and start your session.

You stay in control, but you’re never alone. Every unit comes with clear guidance and customer support that’s just a call away.

Designed for Indian Conditions

From power cuts to high humidity, India offers real-world challenges. BrawnBand is built to handle them.

It charges quickly, holds power well, and works reliably—even in tough weather. The pads are designed for Indian skin tones and textures, with strong grip and minimal irritation.

It’s also made to last. Whether you’re using it at home or in a busy clinic, BrawnBand is sturdy and dependable.

Safe for All Ages and Body Types

BrawnBand has safety limits built in. The current never goes beyond what your body can handle. The pulses are controlled and tested to avoid any risk.

Even if you’re older, have sensitive skin, or are new to EMS, BrawnBand adjusts to your comfort level.

This makes it ideal for family use, especially in homes where one or more people are recovering at the same time.

Using BrawnBand at Home

Easy Setup With Minimal Help

Setting up BrawnBand takes less than five minutes. Open the kit, place the electrodes as shown, switch it on, and follow the instructions.

You can do it yourself or with help from a family member. No need to schedule appointments or wait in line.

For many users in Tier-2 cities and rural areas, this home setup is life-changing. It removes the need to travel far for quality rehab.

Flexible Timing That Fits Your Day

Some people use BrawnBand in the morning. Others prefer evenings. Because it’s portable, you can even use it during a lunch break or before dinner.

It doesn’t interrupt your day. Instead, it becomes part of it—just like brushing your teeth or having chai.

This flexibility leads to better consistency, which is key for faster results.

Support for Families and Caregivers

At Robobionics, we know that healing often involves the whole family. That’s why we designed BrawnBand to be caregiver-friendly.

A spouse, parent, or child can help with pad placement and timing. Our printed and video guides are made for non-medical users too.

This makes recovery feel less like a chore—and more like teamwork.

Real Results, Real Stories

Arvind From Nashik

Arvind lost his lower leg in a bike accident

Arvind lost his lower leg in a bike accident. Clinic visits were hard, and he often missed sessions. His therapist recommended BrawnBand.

Within six weeks of daily home sessions, his stump became stronger. His phantom pain reduced. When he finally got his prosthetic, he was ready—and confident.

Today, Arvind is back at work in his shop, standing for hours each day without discomfort.

Suma in Coimbatore

Suma had a below-elbow amputation. She used to feel disconnected from her limb. Her son helped her start using BrawnBand.

The small pulses gave her arm new life. She felt her muscles twitch again. It brought back a sense of control and connection.

Now she uses her prosthetic hand with greater ease and comfort.

Zameer in Lucknow

Zameer had knee surgery but struggled with weakness afterward. Physiotherapy was slow, and he didn’t see much progress.

His clinic introduced him to BrawnBand. With regular use, his thigh muscles got stronger. His walking improved. The pain lessened.

What changed everything was the speed. He felt better in weeks, not months.

Why BrawnBand Works So Well in Indian Homes

No Dependence on Big Hospitals

In many towns and smaller cities, rehab support is limited. Travelling to a big hospital can be expensive and time-consuming. For families without transport, it’s even harder.

BrawnBand removes that barrier. It brings therapy home. You don’t need a special room, nurse, or equipment. Just a small device, a bit of time, and your willingness to heal.

It fits into real homes, real routines, and real lives—exactly as they are.

No Language or Technology Gaps

Many devices assume the user is tech-savvy. BrawnBand does not. Its buttons are clearly marked. The programs are simple. And our support is offered in your language.

If you speak Hindi, Marathi, Tamil, or Bengali—we have guides and videos to match. You don’t need to guess what to do.

This reduces fear and makes EMS feel natural, even for first-time users or older adults.

No Rush, No Waiting

In a hospital or clinic, sessions are often rushed. Therapists have many patients. You get 10 minutes, maybe 15, and then it’s over.

With BrawnBand, you’re never rushed. You can take your time. If you want to do a second session in the evening, you can. If you need to pause mid-way, that’s okay too.

This sense of freedom makes recovery more comfortable and more consistent.

Helping Clinics and Therapists Do More

Making Small Clinics More Powerful

Many physiotherapy clinics in Tier-2 and Tier-3 cities

Many physiotherapy clinics in Tier-2 and Tier-3 cities don’t have large machines or space for big setups. But they still want to offer better care.

BrawnBand gives them that chance. It’s compact, affordable, and powerful. A single unit can support multiple patients in a day.

Therapists can use it during sessions, send it home with the patient, or rotate it across families. This extends their reach and builds trust in the community.

Easy to Teach, Easy to Scale

With just a short training session, any licensed therapist can start using BrawnBand. We provide training manuals, video demonstrations, and one-on-one support if needed.

This helps clinics grow their services—without investing in high-end machines or long courses.

And when patients get better results, word spreads. More people come in. More lives are changed.

A Bridge Between Home and Clinic

BrawnBand also works as a link. Patients start EMS at the clinic, get familiar with it, and then continue at home with guidance.

The therapist can check in weekly, adjust the settings, and track progress. This hybrid model makes rehab stronger—and more flexible for busy families.

How to Start Using BrawnBand

Book a Demo First

We always recommend starting with a demo. This helps you understand how it feels, how to set it up, and how it fits into your routine.

Our team will walk you through everything—placement, safety, settings, and results. We’ll answer your questions clearly and patiently.

You can book a free demo online at robobionics.in/bookdemo or through a local partner clinic.

Set a Simple Routine

After the demo, we’ll help you create a basic EMS plan. This could be once a day or twice, depending on your condition.

We’ll guide you on which mode to use, where to place the pads, and how long each session should be.

This plan is designed to be easy. Something you can stick to—whether you’re at home, work, or travelling.

Get Help When You Need It

We’re always here to help. If something feels off, if a pad stops sticking, or if you’re not sure about your progress—just call us.

Our support team includes rehab experts, not just salespeople. We care about your recovery. And we’ll make sure BrawnBand keeps working for you.

How Clinics and Healthcare Providers Can Use BrawnBand to Scale Impact

Turn One Device Into Many Recoveries

For small and mid-size clinics—especially in Tier-2 cities—buying expensive rehab equipment often feels out of reach. But with BrawnBand, even one unit can serve many patients.

Because it’s portable and easy to sanitize, a single BrawnBand can be rotated between patients through scheduled appointments or EMS packages. A clinic can structure 15-minute focused EMS add-ons alongside manual physiotherapy, offering a more advanced care plan without major investment.

This model allows therapists to deliver real results—faster muscle response, reduced pain, better limb control—while staying within the economic comfort zone of most patients.

Build Hybrid Rehab Programs

The future of physiotherapy in India is hybrid—part in-clinic, part at-home. Clinics can use BrawnBand to structure personalized EMS starter plans in the clinic, then hand over a rental or patient-owned unit for home use.

Therapists can check in weekly or biweekly—tracking muscle response, adjusting settings, and providing motivation. Patients benefit from the comfort of home, while clinics retain long-term engagement and trust.

This builds continuity of care. And for the clinic, it builds a repeatable revenue model based on outcomes, not just appointments.

Use EMS to Expand Beyond Injury Rehab

BrawnBand isn’t just for amputees or post-surgery patients. It’s a door to broader services—like geriatric care, stroke rehab, neuro-muscular therapy, and fall prevention programs.

Clinics can run targeted campaigns or workshops: “Strength for Seniors,” “Post-Stroke Recovery at Home,” or “Rehab Without Travel.” These bring in a wider range of patients, especially in cities where awareness of EMS is still growing.

Adding EMS as a core service also differentiates a clinic in a crowded market. It shows innovation, care, and a commitment to full-scope recovery.

Position EMS as a Value-Added Service

Instead of offering EMS as just a therapy, frame it as a solution. A clinic can offer care bundles—say, “Pre-Prosthetic Conditioning Plan,” “Post-Knee Replacement Muscle Program,” or “Nerve Stim Reboot Package.”

BrawnBand allows you to go beyond a one-time treatment. It supports subscription models, family-led care plans, and even therapist-supervised rentals. This gives you consistent revenue and stronger patient loyalty.

Collaborate With Local Influencers and NGOs

To create awareness, partner with local doctors, NGOs, or rehab activists. Offer free demo days. Host EMS awareness camps. Show how BrawnBand works and who it helps.

Every successful patient becomes a local case study. Every family that sees the difference becomes your word-of-mouth champion.

The market for at-home EMS is ready. Clinics that educate, demonstrate, and serve well—will lead.

Why BrawnBand Is a Step Forward for India

Reducing the Urban-Rural Rehab Divide

For years, rehab care in India has been centered

For years, rehab care in India has been centered around metro cities. If you lived in a village or small town, your options were limited. You either travelled far or gave up.

BrawnBand helps fix that gap. It brings rehab to the doorstep. It turns any room into a recovery space. It doesn’t need hospital infrastructure or big machines.

With support over the phone and simple training, even families in remote areas can now begin rehab within days of surgery or injury. That’s a major shift—and it’s long overdue.

Supporting Family-Led Healing

Indian families are deeply involved in caregiving. Parents care for children, children care for parents, and spouses often become caregivers overnight.

BrawnBand was built to fit this reality. It doesn’t isolate the patient. Instead, it encourages shared responsibility.

When family members are involved in therapy, recovery becomes stronger and more emotionally supported. It’s not just about getting better. It’s about growing stronger together.

Promoting Independence, One Session at a Time

Every time an amputee turns on BrawnBand, they’re taking a step towards self-reliance. They’re not waiting for someone else to help. They’re doing it on their own.

This shift in mindset is powerful. It creates confidence. It helps people return to work, care for their kids, and participate in community life again.

And over time, these small steps lead to big changes.

What We’ve Learned From Our Users

Progress Is Personal

No two users are the same. Some see results in two weeks. Others take two months. Some feel stronger. Others feel calmer or sleep better. Every journey is different.

That’s why we listen carefully. We learn from each user, adjust the plan, and celebrate each win—no matter how small.

BrawnBand is not about speed. It’s about steady, meaningful progress.

Recovery Goes Beyond Muscles

We’ve seen how EMS can do more than strengthen tissue. It lifts mood. It restores dignity. It gives people a reason to hope again.

One user told us, “This device reminded me that my body still works.” That one line captured everything we hoped BrawnBand would do.

India Is Ready for Home Rehab

Many believed India wasn’t ready for home therapy. Too complex. Too new. Too technical.

But we’ve seen otherwise. We’ve seen teenagers guiding their grandparents. Wives supporting their husbands. Children learning to care for their parents. And small clinics becoming rehab centers of hope.

India is ready. What it needed was the right tool.

A Look Into the Future

Reaching More Homes and Clinics

We’re working to bring BrawnBand

We’re working to bring BrawnBand to every state in India. We’re adding new languages, more training sessions, and partnerships with local health workers.

Whether you’re in Bihar, Assam, Gujarat, or Kerala, we want you to have access to affordable, quality EMS therapy.

We’re also building a network of trained therapists who can guide patients remotely—so no one is left behind.

Making Rehab Part of Everyday Life

Our goal isn’t just to sell devices. It’s to make recovery a normal, expected part of healing. Just like taking medicine or getting an X-ray.

We want every doctor, hospital, and rehab center to see EMS as a standard option. And we want every patient to ask about it—because they know it works.

Innovating With Care

As we grow, we’re building more features into BrawnBand—smarter modes, better battery life, and easier tracking.

But we’re also holding on to what matters most: simplicity, trust, and care. Every update we make will be rooted in real user needs.

Because healing doesn’t need to be high-tech. It needs to be human.

Final Words: Built for India, Backed by Science, Powered by You

BrawnBand is more than a machine. It’s a quiet revolution in how India heals. It’s for the father who wants to walk again, the mother who lost a limb, the teenager with nerve damage, and the grandparent trying to stay strong.

It’s for anyone who believes recovery should be possible, no matter where you live or how much you earn.

At Robobionics, we built BrawnBand with love, science, and a deep belief in people. We built it for India.

If you or someone you care about is on the road to recovery, we invite you to try it. Ask for a demo. Talk to our team. Start small.

Let’s build strength. One session. One step. One story at a time.

Visit https://www.robobionics.in/bookdemo to begin your journey with BrawnBand today.

Because healing begins when hope meets action—and you don’t need to wait for either.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.