Pune Prosthetics Made Easy: Clinic Map, Parking, Metro, and Timings

Pune Prosthetics Made Easy: Clinic Map, Parking, Metro, and Timings

Getting a prosthetic limb can feel overwhelming. Finding the right clinic, understanding travel options, and knowing when and where to go is not always easy.

If you live in Pune and are looking for a prosthetic hand or leg—or if you’re helping a loved one—you’re in the right place. This blog is your full guide to prosthetic clinics across the city, how to get there, when to go, where to park, and what to expect.

Everything is written in plain language. No confusion. Just helpful answers to make your next step smooth and stress-free.

Let’s begin.

Prosthetic Clinics in Pune Made Easy to Reach

Griffin Healthcare: Homegrown Care with Heart

In central Pune, Griffin Healthcare

In central Pune, Griffin Healthcare provides prosthetic and orthotic services with a gentle, patient-first approach. Their team understands how hard it can be to adjust to a new limb. They use modern foot scanning and provide support that feels personal and kind. Patients often say they leave feeling more hopeful and informed.

Deccan OrthoPro: A Rehab Hub Near the Railway Station

A bit off the usual tourist path, Deccan OrthoPro sits behind one of Pune’s busy hospitals near the railway area. It combines prosthetic fittings with physiotherapy, occupational therapy, and other rehab needs all in one place. If you’re already managing other medical needs or live nearby, this makes visits easier and more efficient.

Ottobock Clinic: Global Tech, Local Access

Ottobock has a sleek and modern setup in Pune. It brings prosthetic technology used around the world into your neighborhood. Whether you need a smart socket or a powered knee, they’ve got the gear. Their goal is mobility with precision—and they’re known for treating patients like partners, not cases.

Sancheti’s Prosthetic Lab: Light Limbs, Big Impact

At the Sancheti Institute, technology meets care. They use carbon fiber materials and smart designs to make limbs light yet strong. They even create prosthetic fingers or toes to match natural skin tones. Their space feels like a gentle promise: that beauty and mobility can go hand in hand.

KARE Pune: Compassion Meets Innovation

KARE sets up a comforting place for fittings, not just a clinic. Their team blends global training with warm care. You’ll feel heard while talking through limb options—from legs to hands. And if you want innovation, they partner with world leaders, but deliver it with understanding and trust.

A Legacy of Hope: The Artificial Limb Centre

This isn’t just a clinic—it’s history. Founded after World War II to help wounded soldiers, it grew into a full rehabilitation center. Now paired with a medical college, it offers prosthetic support rooted in decades of dedication and expertise. For many, it’s both a place and a promise: that support lasts long after healing.

Getting to These Clinics: Metro, Parking, and Timing

(Note: Specific transit details like metro exits and parking spots are best confirmed directly—but here’s a helpful guide.)

Central Access Zones

Some clinics are located near major roads and transit routes. F

Some clinics are located near major roads and transit routes. For example, Griffin Healthcare and Ottobock are closer to Pune’s core, so they’re easier to reach by both car and local transit. If you’re coming by metro or bus, these clinics feel welcoming and familiar—especially during off-peak hours.

Navigating the Outer Clinics

Deccan OrthoPro and Sancheti’s lab are near hospital zones with ample paid parking. You may find spots right nearby, and some clinics share arrangements with medical buildings. A quick call before you go helps—so you can arrive calm, not rushed.

Planning Around Your Day

Many clinics open mid-morning and stay until early evening. Ottobock and KARE tend to start around 10 or 11, while hospital-linked labs may open a bit earlier. If traffic worries you, try a midday visit—it often brings quieter roads and more personal attention.

What Happens When You Go for a Fitting

First Visit: Conversation Before Technology

Your first trip to a prosthetic clinic in Pune shouldn’t feel like an exam. It’s more like sitting down with someone who genuinely cares. The prosthetist will sit with you, ask gentle questions about how you live your day, what challenges you face, and what your hopes are.

They don’t expect technical language — just your story. Your lifestyle, your dreams, your concerns. This helps them guide you toward the right device, whether it’s a strong walking leg or a responsive bionic hand.

Exam and Measurement: Gentle and Accurate

After the chat, the prosthetist will carefully examine your residual limb. They look for comfort, skin condition, and how your body responds. Sometimes they use digital scanning tools or gentle casting materials to make sure the fit will be just right.

This step takes time, but it’s worth it. A limb that’s shaped just for you feels more natural, reduces irritation, and supports longer, more confident walks.

Choosing Your Prosthetic: Matching Needs With Options

Once they understand you, they’ll explain your options in simple language. You might hear about:

  • Basic limbs for walking or balancing.
  • Hands that move when you think they should.
  • Cosmetic limbs that bring peace of mind when going out.

The prosthetist will compare what these options can do, how much they cost, and what your body needs. Then you’ll talk through it, quietly, with no pressure.

Making It Real: Fitting and Adjustment

After the fitting is made, you’ll come back to try it on. You’ll stand, walk, maybe pick up a cup or dry your hair—whatever you need to try. The prosthetist watches how your body reacts and gently tweaks what needs changing.

If there’s discomfort or imbalance, they adjust straps, length, or angle. If the fit is right, you’ll feel supported. You’ll feel you can move again. And if it’s not quite right yet, they’ll keep working until it is.

Finding Your Flow: Learning to Move Again

Holding onto a walking stick or gripping a pen isn’t automatic with a new limb. It takes training. A physiotherapist or occupational therapist will help you build strength and balance, one step or grip motion at a time.

It’s okay to feel unsure at first. Each session helps you gain confidence, manage fatigue, and integrate the limb into your life slowly — but surely.

Real Stories from Pune: People Finding Their Way

Shankar’s Morning Walk

Shankar, a gardener from Kothrud,

Shankar, a gardener from Kothrud, had a below-knee amputation. He missed working in his flower beds, plucking morning blooms. After visiting KARE Pune, he got a new prosthetic leg that helped him not just walk — but walk comfortably.

Now, he’s back in the garden before sunrise. Every step among his plants reminds him that he’s not just healed — he’s home again.

Meera’s Return to Teaching

Meera, an art teacher from Viman Nagar, lost an arm in an accident. She worried she’d lose her chance to teach creatively. A trip to Griffin Healthcare changed that with a myoelectric hand that responds to her movements.

Weeks later, she’s back in class — painting, making clay figures, and inspiring her students with her own strength. Her hand doesn’t just move — it brings her dreams back to life.

Ravi’s Daily Ride

Ravi, an office worker from Hadapsar, was worried a prosthetic leg would cost too much. But a local hospital lab gave him a comfortable, affordable device. He thought he might have to stop riding his motorbike.

Today, he rides again—carefully, confidently, and with pride. He says, “This isn’t just help. It’s home.”

Long-Term Care That Keeps You Moving

Regular Check-Ups Matter

Even a great fit can change as your body does. Weight shifts, muscle tone changes, or general wear can cause discomfort. That’s why ongoing check-ins with your clinic matter.

These visits are not failure. They’re part of what keeps you moving strongly with time.

Repairs, Replacements, and Support

Straps wear. Liners wear. Even the best limb needs attention. Clinics like Ottobock and KARE offer servicing or spare parts, so your prosthetic stays sharp just like you do.

It’s like caring for a favorite pair of shoes — with small help, they last far longer.

Community and Confidence

Recovery isn’t just physical. It’s about rebuilding your spirit too. Some clinics in Pune connect you to therapy or peer groups — people who’ve felt what you’re feeling and found hope again.

When you talk to someone who’s walked the path before, it helps more than you might expect.

Real Prosthetic Clinics in Pune: Where to Go and What to Know

Ottobock Clinic: High-Tech Mobility in Salisbury Park

Ottobock operates a modern rehabilitation

Ottobock operates a modern rehabilitation center in the heart of Pune, known for top-quality prosthetic and orthotic care. You’ll find advanced tech like powered knees and custom sockets—all tailored to help you stay mobile with confidence.

Deccan OrthoPro: Full-Service Support Near the Railway Station

Located close to the railway station, Deccan OrthoPro was one of the first certified clinics in Pune to offer rehab under trained prosthetists and orthotists. They provide prosthetic fittings, rehab aids, mobility assistance, physiotherapy, and occupational therapy—all under one roof.

Griffin Healthcare: Foot Scanning and Personalized Care in Undri

Griffin Healthcare in the Undri area focuses on prosthetics and orthotics with modern scanning tools. Patients note how the team listens patiently and offers guidance tailored to individual needs. It’s a place where technology meets heartfelt support.

Orthopaedic Industries: Custom Solutions in Narayan Peth

This clinic blends a clinical practice with a manufacturing facility. They offer prosthetics for upper and lower limbs, spinal support, cosmetic restorations, animal prosthetics, and mobility aids. It’s a clinic that feels like a skills hub standing for both functionality and innovation in Narayan Peth.

Artificial Limb Centre and Endolite: Legacy and Local Access

Artificial Limb Centre and Endolite are trusted names in Pune. They combine local manufacturing with wider coverage across India. If you appreciate experience and local support, these names bring comfort in reliability.

KEM Hospital’s Prosthetics Department: Integrated Medical Care

Within KEM Hospital, the Prosthetics & Orthotics department offers clinical services backed by medical oversight. That means you can access prosthetics, physiotherapy, and other medical support in one hospital environment—a strong choice if you’re coordinating care for multiple needs.

How to Find Your Way: Timing, Metro, and Parking Tips

Reaching the Clinics by Metro and Bus

Pune’s metro network covers key areas, including central parts like Bhosale Nagar, Baner, and Kharadi. Clinics like Griffin Healthcare (in Undri) and Orthopaedic Industries (in Narayan Peth) are within reach via short auto rides from the nearest metro or bus stops.

Healthcare locations near the city center, such as Ottobock in Salisbury Park or KEM Hospital, are easier to reach via shared autos and buses during off-peak hours.

Parking Made Easy

Clinics near hospitals typically offer paid parking zones that are familiar to visiting patients. Deccan OrthoPro’s convenience near the railway station often allows for street-side or garage parking nearby. Griffin Healthcare in Undri may offer dedicated visitor parking—though it’s wise to call ahead if you need reserved space.

If your clinic visit coincides with rush hour, try starting midday when traffic is calmer and parking spots are easier to find.

When to Visit for Comfort and Care

Most clinics open by mid-morning and close by early evening. Ottobock and Griffin often start around 10 or 11 and wrap up by 5. Hospital-based setups like KEM may open earlier, around 9, especially for OPD sessions.

Visiting mid-day offers a quieter, more relaxed experience. Lines are shorter, and staff can give more attention—making your visit smoother and less stressful.

What to Expect From a Fitting in Pune

Your First Consultation

When you walk into a clinic for the first time

When you walk into a clinic for the first time, you may feel nervous. That’s completely natural. The team will make it easy.

They’ll sit down with you and ask gentle questions: How did the limb loss happen? What do your days look like? What kind of tasks do you want to do—walking, typing, cooking, riding?

You don’t need to know any medical terms. Just speak from the heart.

Your answers help them choose the right prosthetic—one that fits your life, not just your body.

Scanning, Casting, and Measuring

After the chat, it’s time to understand your body.

The prosthetist may use a tape measure or scanner to map your limb. Some clinics make a soft mold called a cast to get the exact shape. This ensures your new limb fits just right.

There’s no pain involved. It’s gentle and precise.

This step is especially important because a good fit means fewer problems later.

Trying on Your New Limb

Once the prosthetic is ready, you’ll be asked to try it on.

At first, it may feel strange—like wearing a new shoe that’s stiff or unfamiliar. But as you walk, hold, or move with it, the clinic will observe and adjust.

If something pokes, slips, or feels tight, they’ll fix it.

Sometimes you’ll need to come back for one or two more visits. This is completely normal. It means they’re making sure your limb feels like a part of you—not just something you wear.

Rehab and Strength-Building

After fitting, your body will need time to adjust. Muscles need to grow stronger. Balance takes practice.

Most clinics in Pune work with physiotherapists or have rehab centers nearby. They’ll teach you how to use your new limb step by step.

You’ll learn to walk again, write again, hold again—and most importantly, feel like yourself again.

Pune User Stories That Inspire

Suresh’s Ride to Independence

Suresh, a 34-year-old from Pimpri, lost his leg in an accident. For months, he avoided public spaces. Then he visited Deccan OrthoPro, where he received a lightweight leg designed for daily use.

Today, he rides his scooter again and helps run his family shop.

He says, “People told me life stops after an amputation. But it didn’t stop. It changed. And now I’m stronger.”

Amrita’s New Confidence

Amrita, a young student in Kothrud, was born without a right hand. She used to hide her arm in photos. Then her parents took her to Griffin Healthcare, where she tried on a bionic hand.

At first, she struggled to open and close it. But now, she ties her shoelaces and styles her hair on her own.

She says, “I don’t feel shy anymore. I feel ready.”

Cost and Payment Tips in Pune

Understanding the Real Costs

The cost of a prosthetic in Pune depends on the type, material, and technology.

A basic leg could start around ₹30,000. A custom below-knee limb might go up to ₹60,000 or more. Above-knee limbs cost higher due to added complexity.

Bionic hands, like Grippy™, start around ₹2.15 lakh and go up depending on the features. They cost less than imported options but still deliver life-changing tech.

Always ask for a full breakdown. Make sure it includes fittings, follow-ups, and training.

EMI and Financial Help

Many clinics in Pune now offer EMI plans. Some are 0% interest. This means you don’t have to pay everything at once.

You’ll need basic ID, a bank account, and sometimes a credit check.

Also ask if any NGOs, trusts, or government schemes can help. Hospitals and social workers may connect you to programs you didn’t know existed.

It’s okay to ask. It’s your right to explore every option.

How RoboBionics Supports You in Pune

Indian-Made. Globally Trusted.

RoboBionics builds advanced, user-friendly bionic limbs right here in India.

Our flagship product, Grippy™, is a bionic hand that responds to your natural muscle signals. That means when you think of moving your hand—Grippy™ moves with you.

It’s light, fast, and smart. It lets you grip bottles, hold hands, write, eat, and more.

We built it so that people in India don’t have to rely on foreign products that cost 10 lakhs or more.

Grippy™ starts at ₹2.15 lakh and includes the patented Sense of Touch™ feedback system. You’ll be able to feel pressure—so you can avoid squeezing too hard or dropping things.

Demos and Support in Pune

We work with partner clinics in Pune to offer demos, fittings, and service for Grippy™.

If you’d like to try it, we can set up a session where you see exactly how it works—no pressure, no sales pitch. Just clarity and care.

We’re here not just for fittings—but for the full journey.

From choosing your limb to learning to live with it—we walk every step with you.

Final Thoughts: You’re Not Starting Over, You’re Moving Forward

Choosing a prosthetic is a big decision.

Choosing a prosthetic is a big decision. It’s not just about replacing what was lost—it’s about rebuilding strength, reclaiming freedom, and returning to yourself.

If you live in Pune, you don’t have to travel far or wait for help. The city is filled with skilled prosthetists, supportive rehab centers, and clinics that truly care. Whether you’re in Baner, Kothrud, Hadapsar, or right in the heart of Camp, there’s a space ready to support your journey.

You may feel scared. Or uncertain. Or even overwhelmed by choices. That’s okay.

But know this—many others have stood where you stand now. They’ve asked the same questions, taken the same unsure steps, and found their way forward.

And so can you.

You Deserve Technology That Understands You

At RoboBionics, we don’t just build devices. We build confidence.

Grippy™ was made to serve people like you—real people with real lives who want to do more, hold more, and live more fully.

We built it in India, for Indian users, with one goal: to bring world-class bionic hands to those who need them most—without the impossible price tag.

We’re not just selling a product. We’re here to be your partner. From your first demo to your daily use, we’ll stand by your side.

Take the First Step—On Your Terms

If you’re ready to explore what’s possible, start by visiting a clinic. Talk to a prosthetist. Try a demo. Ask every question on your mind.

Take a family member with you, if you like. Or go alone and just observe.

Whatever feels right—do that. This is your journey, and it should begin in a way that feels safe and empowering.

You don’t have to do it all at once. You just have to begin.

We’re Here When You’re Ready

Whether you choose a mechanical limb, a cosmetic arm, or a high-tech bionic hand like Grippy™, know this—your life is not limited.

You are strong. You are capable. You are whole.

And with the right support, you’re going to move forward—step by step, grip by grip, day by day.

Whenever you’re ready, we’re here to help.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.