Prosthetic Prescription Workflow for Surgeons & Physiatrists: Referral Checklist

Prosthetic Prescription Workflow for Surgeons & Physiatrists: Referral Checklist

Surgeons and physiatrists guide patients through one of the most challenging transitions of their lives. After an amputation, every step of care feels important, and the timing of each referral can shape how well the patient adapts to their prosthesis. But in real clinical settings, the pathway often becomes confusing. Small delays can slow recovery, unclear communication can affect comfort, and missing details can interrupt the entire rehabilitation flow.

A clear prosthetic prescription workflow makes this journey easier. It gives doctors a simple structure they can rely on, even on busy days. It also helps patients understand what comes next, which reduces fear and builds trust. This article presents a detailed, step-by-step workflow that surgeons and physiatrists can use as a practical referral checklist. Every part is written in simple language so you can apply it immediately and make your patient’s path smoother.

Understanding the Role of a Prosthetic Prescription

Why Surgeons and Physiatrists Shape the Entire Rehab Path

The prosthetic journey begins much earlier than most patients realize. Surgeons and physiatrists set the pace for healing, mobility, and emotional readiness. Their decisions during the first weeks after amputation influence how stable the limb will be in the future and how soon the patient can return to daily activities. A structured prescription helps guide this process with clarity, reducing confusion for both the patient and every member of the rehab team.

When the prescription is thoughtful and complete, the prosthetist gets the right details at the right time. This helps create a better-fitting device, reduces the number of adjustments later, and makes the early stages of walking smoother. With clear instructions, therapists also know how far they can progress mobility without risking injury.

Building Confidence Through Early Clarity

Patients often feel overwhelmed after surgery. They face fear, uncertainty, and a sudden change in their identity. When surgeons and physiatrists provide a simple, structured prosthetic plan, the patient feels grounded. They can see the next steps instead of feeling lost. This emotional stability becomes an important part of recovery because motivated patients follow instructions more carefully and trust their care team.

Clarity also helps families support the patient. They know what to expect in terms of timelines, home safety needs, and early movement goals. This shared understanding reduces tension and prevents misunderstandings later in the journey.

How a Referral Checklist Keeps the Process Safe

Prosthetic referral requires timing, communication, and careful observation. A referral checklist ensures that nothing is forgotten during busy clinical hours. It guides doctors through healing stages, limb conditions, emotional readiness, and movement abilities. With each step documented clearly, the entire team gains a shared picture of the patient’s condition.

This consistency protects the patient from rushed decisions or unnecessary delays. It also strengthens the collaboration between surgeons, physiatrists, nurses, therapists, and prosthetists. Everyone works from the same information, making the workflow more predictable and supportive.

Step One: Immediate Post-Operative Direction

Setting the Foundation Right After Surgery

The first few days after surgery shape how the limb

The first few days after surgery shape how the limb heals and how the patient adapts emotionally. Surgeons guide positioning, dressing care, and pain control, which all influence the future prosthetic fit. Physiatrists begin planning for mobility once the patient is medically stable, helping them start gentle movements that prevent stiffness.

This early period feels fragile for patients, so they rely heavily on simple, clear explanations. When doctors speak in plain language and offer a realistic overview of the next steps, the patient feels more secure. These conversations become the first building blocks of the prosthetic journey.

Documenting Early Limb Status for Future Reference

The limb’s condition at this stage should be recorded in a structured manner. Details such as swelling patterns, incision healing, drainage levels, and tissue softness become important later when prosthetic planning begins. When these details are written clearly in the patient’s record, the prosthetist can review the history and design the first socket with greater precision.

Capturing these details early also prevents confusion later, especially when multiple clinicians interact with the patient. A clear record makes transitions smoother and protects the patient from inconsistent advice.

Preparing the Patient for the Idea of Prosthetics

Doctors do not introduce a device at this stage, but they begin shaping the patient’s mindset. Patients often fear the unknown, so simple explanations about how prosthetic use works can reduce anxiety. Understanding that prosthetic planning will follow healing helps them feel hopeful and keeps them motivated to participate in early mobility exercises.

This early preparation also prevents unrealistic expectations. When patients know the pathway ahead, they adjust emotionally and cooperate more effectively with the rehab team.

Step Two: Early Rehabilitation and Limb Shaping

Guiding Pre-Prosthetic Therapy at the Right Time

Once the limb begins to heal, therapists can safely introduce early mobility exercises. These movements keep joints flexible and prevent contractures that may interfere with future walking. Surgeons and physiatrists make the decision on when to start this phase by evaluating wound stability, pain patterns, and overall strength.

Doctors guide the patient through each transition to ensure they do not feel rushed. A gentle pace allows the patient to regain control over their body while staying safe. Early therapy creates the physical foundation needed for the first prosthetic steps.

Monitoring Limb Shape With a Predictable Rhythm

Limb shaping plays a major role in socket fit. Doctors evaluate how the swelling changes, how skin reacts to compression, and whether the limb is forming a smooth, stable contour. This information becomes important later because it determines the timing of prosthetist involvement.

By keeping the patient informed about why shaping matters, doctors improve adherence to compression routines. Patients become more consistent when they understand the purpose behind each step, which improves long-term comfort.

Supporting Emotional Strength During Therapy

Patients may feel discouraged during early therapy sessions. They may compare themselves to their previous abilities or feel impatient with slow progress. Doctors help them stay engaged by acknowledging these feelings while reinforcing the importance of steady improvement.

When emotional support is integrated into this stage, patients push through challenges more confidently. Their trust grows, and they remain active partners in their recovery.

Step Three: First Referral to the Prosthetist

Sending the Referral at the Right Clinical Moment

The initial prosthetist referral should occur when the limb is stable, healing is predictable, and the skin tolerates gentle touch. Doctors evaluate these factors carefully before sending the referral. A well-timed referral prevents unnecessary discomfort and allows the prosthetist to create a clear plan for future fittings.

This early communication gives the prosthetist time to review medical notes, study the limb’s characteristics, and prepare appropriate tools. It also signals to the patient that prosthetic planning is officially beginning, which boosts motivation.

Sharing Essential Medical Information Clearly

The prosthetist needs a complete description of the limb to design the right device. Doctors include details such as incision type, bone contour, nerve handling, scar behaviour, swelling patterns, and skin sensitivity. When these details are documented in simple and consistent language, prosthetic design becomes smoother.

This step also reduces the number of adjustments needed later. When the prosthetist understands the limb’s history, they anticipate problem areas and adjust the first design accordingly.

Preparing the Patient for Their First Prosthetist Visit

Patients often feel nervous before seeing the prosthetist for the first time. They may fear pain or feel unsure about what will happen. Doctors prepare them by explaining the purpose of the visit and describing what the prosthetist will check.

This preparation helps the patient relax during the appointment. A calm, well-informed patient communicates more clearly and provides more accurate feedback, which supports better outcomes.

Step Four: Test Socket Planning and Adjustment

Creating a Safe Environment for Early Socket Pressure

Test socket fitting is the first time the patient

Test socket fitting is the first time the patient feels structured pressure on the limb. Doctors make sure the patient is ready by checking skin integrity, pain stability, and tissue tolerance. This step must be handled carefully because early experiences shape how the patient feels about prosthetic use.

Physiatrists and surgeons continue to monitor reactions closely. They reinforce the idea that discomfort should be shared immediately so adjustments can be made before small problems become significant.

Understanding How the Test Socket Guides Final Design

The test socket helps the prosthetist understand how the limb responds to pressure. They observe red areas, soft tissue shifts, and alignment reactions. Doctors review these findings and note how the patient moves with the device.

This stage helps refine the final design, making the definitive prosthesis more comfortable and efficient. When doctors communicate clearly about what they observe, the prosthetist can make accurate adjustments.

Supporting Patient Confidence During Early Standing

Early socket use may feel unstable for the patient. They may worry about falling or causing damage to their limb. Doctors encourage them to take small steps, focusing on balance and trust.

Therapists guide them gently through standing and stepping practice. The care team reassures the patient that slow progress is normal. This emotional support helps them accept temporary discomfort and stay committed to training.

Step Five: Prescription for the Definitive Prosthesis

Determining When the Patient Is Ready

The transition from a test socket to a final prosthesis is an important moment. Doctors decide readiness by observing how steadily the patient walks, how consistently the skin tolerates pressure, and how predictable the limb volume has become. The patient should show stability in energy levels and emotional comfort before moving forward. This careful evaluation protects them from long-term complications and ensures the final device matches their real-life needs.

A patient who is pushed into a final device too soon may struggle with pain or irritation. But when the timing is right, the final prosthesis feels like a natural extension of their body. This readiness gives the prosthetist the confidence to select components more accurately, leading to better long-term results.

Writing a Clear and Helpful Prescription

A prosthetic prescription should communicate the patient’s lifestyle, physical condition, and long-term goals. Surgeons and physiatrists describe the patient’s daily activities, work needs, walking ability, and any medical restrictions. This information allows the prosthetist to choose the right foot type, suspension method, socket design, and alignment strategy.

When the prescription uses simple, clear language, the prosthetist understands exactly what the doctor intends. The patient benefits because the final device matches their abilities instead of forcing them into movements they cannot sustain comfortably.

Preparing the Patient for the Final Fitting Process

Patients often feel excited and anxious at this stage. They may imagine that the final prosthesis will feel perfect immediately. Doctors help them understand that even a well-designed device still needs fine adjustments. When expectations are realistic, patients handle the process with patience and confidence.

This preparation also helps them take responsibility for reporting discomfort early. Honest feedback improves the final fit and saves time for the whole team. The patient becomes an active participant in shaping their long-term mobility.

Step Six: Gait Training and Functional Reintegration

Guiding Early Walking With Structured Supervision

Once the final prosthesis is ready, gait training becomes the central focus. Physiotherapists help the patient learn balance, weight shifting, step rhythm, and safe turning. Surgeons and physiatrists supervise this stage by monitoring fatigue, skin condition, and alignment comfort. Everyone works together to build a natural walking pattern that protects the patient from strain.

Gait training can be emotionally challenging, especially when the patient compares themselves to their earlier abilities. Doctors support them by acknowledging their effort and emphasizing progress rather than speed. This emotional support keeps them engaged through difficult sessions.

Addressing Alignment or Comfort Issues Promptly

Small alignment problems can lead to pain in the back, hips, or sound limb. Doctors review therapy notes and speak with the prosthetist to understand whether adjustments are needed. When issues are addressed early, the patient avoids long-term habits that may cause discomfort.

Regular communication between physiatrists and prosthetists is essential at this stage. Their combined insights help fine-tune the device quickly, preventing frustration for the patient and making training more productive.

Helping the Patient Rebuild Daily Function

Gait training is only the beginning. Patients need to relearn everyday tasks like standing from a chair, climbing stairs, carrying objects, or walking on uneven ground. Doctors coordinate with occupational therapists to ensure training covers these real-world challenges.

When patients see themselves succeeding in daily tasks, their confidence grows. They begin trusting the device and using it more naturally. This functional independence becomes a major emotional milestone, reinforcing their progress.

Step Seven: Monitoring Long-Term Progress

Building a Follow-Up Schedule That Supports Comfort

Even after the patient has adapted to their prosthesis, their body continues to change. Muscles strengthen, limb volume shifts, and balance reactions improve. Doctors schedule routine follow-ups to observe these changes and adjust the care plan. This ongoing support prevents small issues from becoming serious problems.

Patients feel reassured knowing they are not left alone after rehabilitation ends. Regular reviews help maintain motivation and promote steady improvement in mobility and comfort.

Using Feedback From Therapy and Daily Life

Therapists often notice subtle gait changes that the patient might not mention. Their feedback helps doctors understand when new training techniques are needed. The prosthetist may also report alignment observations from wear patterns on the device.

Doctors gather these insights to build a full picture of the patient’s progress. This shared communication keeps the patient safe and ensures the prosthesis remains comfortable for long-term use.

Adjusting the Prosthesis as the Patient Evolves

Limb volume and activity levels change with time. As the patient becomes stronger or more active, the prosthesis may need adjustments. Doctors coordinate with the prosthetist to ensure changes happen smoothly. This collaboration helps the patient continue moving forward without discomfort.

Long-term adjustments are essential for maintaining comfort, preventing pressure injuries, and supporting higher levels of mobility. When handled proactively, they help the patient stay active and confident.

Step Eight: Empowering the Patient Through Education

Teaching Self-Inspection and Daily Limb Care

Patients need to understand how to check their skin daily for irritation, redness, or pressure marks. Doctors educate them gently and clearly, so the routine becomes simple and reliable. This habit helps prevent complications that might slow progress or require device adjustments.

Daily care also strengthens the patient’s relationship with their prosthesis. They learn to trust their body and recognize small changes early. This awareness leads to safer, more comfortable long-term use.

Helping Patients Understand Device Function

A prosthesis works best when the patient understands how it supports their movement. Doctors explain the purpose of each part in simple terms. When patients know what their device does, they are more confident during walking and more honest about discomfort.

This understanding also helps them manage unexpected situations, like walking on uneven surfaces or adjusting posture during long periods of standing.

Encouraging Realistic Expectations and Steady Growth

Patients often hope for immediate perfection. Doctors help them understand that progress takes time and that every step forward matters. A realistic mindset protects them from discouragement and helps them stay consistent during training.

When patients view each day as a chance to improve, they stay motivated. This steady growth becomes the foundation of long-term independence.

Step Nine: Coordinating With the Full Rehab Team

Strengthening Communication Across Specialties

A smooth prosthetic journey requires

A smooth prosthetic journey requires coordinated decisions from surgeons, physiatrists, prosthetists, therapists, nurses, and counselors. Doctors play a key role in keeping everyone aligned. They share updates clearly so each team member understands the patient’s current status and next steps.

Strong communication prevents misunderstandings and helps the patient receive consistent advice. When the patient hears the same message from every specialist, trust increases and progress feels more predictable.

Using Team Input to Improve the Prescription

Each specialist sees the patient from a different angle. Therapists observe movement closely, prosthetists feel pressure patterns through socket fit, and counselors understand emotional shifts. Doctors use these insights to refine the prosthetic prescription as the patient evolves.

This team-centered approach creates a custom pathway for each patient. It makes the prosthetic experience smoother and safer from start to finish.

Keeping the Patient at the Center of the Workflow

Though many professionals participate in the process, the patient remains the heart of the pathway. Doctors ensure that decisions are made with the patient’s comfort, goals, and emotional needs in mind. This patient-centered approach strengthens engagement and makes rehabilitation feel more personal.

When patients feel seen and heard, they give better feedback, follow instructions more closely, and reach independence faster.

Step Ten: Documenting Progress Clearly in the Medical Record

Creating Notes That Support Future Decision-Making

Accurate documentation helps the entire team make better choices for the patient. Surgeons and physiatrists record changes in skin condition, limb shape, pain levels, balance ability, and emotional responses. These notes create a timeline the prosthetist can review to understand how the limb has adapted since surgery. When everything is written in simple, consistent language, the team works with more confidence and fewer misunderstandings.

Clear documentation also prevents loss of important details. Shifts in swelling, early signs of alignment discomfort, or subtle changes in gait can guide later adjustments. This written record becomes the backbone of safe decision-making throughout the patient’s journey.

Supporting the Prosthetist With Detailed Observations

The prosthetist depends on medical notes to fine-tune the device. Doctors describe areas of sensitivity, medication effects, and any abnormal reactions to pressure or movement. These details help the prosthetist avoid risky designs and place relief in the right areas of the socket.

When observations from therapy sessions and daily routines are included, the prosthetist gains a deeper understanding of the patient’s true mobility. This leads to better alignment choices, fewer adjustments, and a more comfortable long-term fit.

Keeping the Record Predictable for Every Clinician

Multiple doctors may see the patient over time. When documentation follows a predictable pattern, each clinician understands the patient’s progress instantly. This prevents delays and helps maintain a steady pace during rehabilitation.

Patients appreciate this continuity because it makes their care feel coordinated. Even when they see a new clinician, they feel reassured that nothing will be missed.

Step Eleven: Understanding Insurance and Administrative Needs

Preparing Clear Justifications for the Prosthetic Device

Insurance providers often require detailed clinical reasoning before approving a prosthetic device. Surgeons and physiatrists describe the patient’s activity level, home needs, medical condition, and long-term goals. Simple, specific explanations help avoid delays in authorization and keep the pathway moving smoothly.

When the justification is clear, insurance reviewers understand why the device is necessary. This reduces confusion and speeds up approval. Patients feel more relaxed knowing that their care team is handling the paperwork thoughtfully.

Communicating With the Prosthetist About Coverage Limits

Different insurance plans support different components, materials, and features. Doctors work with the prosthetist to understand what is covered and what may require additional documentation. This communication prevents the patient from facing unexpected costs or delays.

When doctors understand coverage limitations early, they can guide expectations more responsibly. Patients then feel informed and prepared rather than surprised by administrative challenges.

Helping the Patient Navigate the Approval Process

Insurance paperwork can overwhelm patients. Doctors explain the steps in simple language and guide them toward the right forms. This support helps the patient stay calm and focused on recovery rather than paperwork.

A smooth administrative process reinforces trust in the care team and keeps the prosthetic timeline intact.

Step Twelve: Preparing the Patient for Final Use and Long-Term Independence

Teaching Realistic Expectations for Daily Life

Patients often imagine that life with a prosthesis

Patients often imagine that life with a prosthesis will feel immediately natural, but adaptation takes time. Doctors help them understand that gradual improvement is normal. They explain that balance, endurance, and comfort will grow with practice. These conversations reduce frustration and prevent patients from feeling discouraged during the early days of use.

With realistic expectations, patients celebrate small achievements and stay motivated. This mindset becomes essential for long-term success.

Encouraging Confidence Through Repetition and Practice

The best way to build trust in a prosthesis is through consistent use. Doctors remind patients that daily practice, even in small moments, helps the brain and body adjust. With each repeated movement, the patient gains smoother control and better reactions.

Over time, this repetition builds a sense of pride. The patient begins to view their prosthesis not as a device but as a dependable partner in movement.

Protecting the Limb Through Lifelong Care

Patients must learn how to check their skin, maintain socket hygiene, and recognize early signs of irritation. Doctors reinforce these habits during follow-up visits. They explain that long-term comfort depends on small daily routines.

When patients take responsibility for limb care, they prevent complications and maintain a healthy relationship with their prosthesis. This independence strengthens their confidence in daily life.

Step Thirteen: Creating a Team-Centered Referral Checklist

Why a Checklist Improves Predictability

A referral checklist guides the doctor through each stage of the prosthetic process. It helps ensure the patient is ready for every transition, from surgical recovery to gait training. The checklist also keeps communication clear between the surgeon, physiatrist, and prosthetist. With each step defined, there is less confusion and more consistency.

Patients notice when the process feels organized. It gives them comfort because they can predict what will happen next. This predictability helps them trust the team more deeply.

Building a Checklist That Fits Different Patient Needs

Each patient is unique, but the structure of care remains similar. Doctors create a flexible checklist that includes healing milestones, therapy stages, limb readiness signals, and emotional indicators. This structure can be adjusted based on age, health, lifestyle, or amputation level.

This flexible design ensures that every patient receives the same quality of care while still addressing their personal needs. It creates a smooth path for both simple and complex cases.

Sharing the Checklist Across the Whole Rehab Team

When every specialist uses the same checklist, coordination becomes much stronger. Surgeons, physiatrists, prosthetists, therapists, nurses, and counselors all understand their roles and responsibilities. The patient receives consistent guidance no matter who they speak with.

This shared tool reinforces teamwork and creates a sense of unity across departments. It becomes easier to track progress and solve problems quickly.

Step Fourteen: Reducing Common Barriers in Prosthetic Referral

Identifying Delays Before They Become Problems

Many delays happen because information does not reach the right person at the right time. Doctors prevent this by communicating clearly and keeping notes structured. They also watch for early signs that the limb is not healing as expected or that the patient is struggling emotionally.

When potential barriers are identified early, the team can adjust the plan without slowing the patient’s progress. This proactive approach protects the patient from setbacks that might reduce confidence.

Supporting Patients Who Move Slowly Through Rehab

Some patients progress more slowly due to age, medical complexity, or emotional stress. Doctors support them with patience and clear explanation. They adjust therapy intensity and prosthetic timelines to match the patient’s comfort without lowering long-term goals.

Slow progress does not mean lack of success. When patients feel supported rather than rushed, their outcomes are often more stable.

Preventing Miscommunication Across Departments

Miscommunication often causes confusion or unnecessary anxiety for the patient. Doctors reinforce a culture of open and respectful dialogue. They encourage each specialist to share observations, concerns, and recommendations promptly.

This openness creates a healthy environment where problems are solved easily and the patient feels supported by a united team.

Step Fifteen: Guiding Social Reintegration

Helping the Patient Return to Work or School

Returning to work or school is an important milestone. Doctors coordinate with occupational therapists to evaluate physical demands and prepare the patient for those activities. They help the patient set realistic expectations and understand how their prosthesis will support them in daily tasks.

This preparation makes the transition smoother. The patient feels more confident stepping back into their routine and handling challenges independently.

Encouraging Social Confidence and Community Engagement

Patients may hesitate to join social activities after amputation. Doctors help them rebuild confidence by addressing their concerns honestly and helping them see the strengths they have developed during rehabilitation.

When patients feel emotionally ready to re-enter social circles, they enjoy greater satisfaction and renewed identity. This emotional strength becomes a powerful part of long-term success.

Supporting Family and Caregiver Understanding

Families and caregivers often feel unsure about how to help. Doctors provide simple guidance about limb care, emotional support, and safe practices. This knowledge reduces stress at home and makes the environment more supportive for the patient.

A prepared family becomes a strong foundation for the patient’s independence.

Conclusion

Making the Prosthetic Prescription Workflow Smooth, Safe, and Human

A clear prosthetic prescription workflow

A clear prosthetic prescription workflow transforms the patient’s entire recovery. Surgeons and physiatrists guide each step with purpose, ensuring the limb heals well, the patient feels emotionally supported, and the prosthetist receives accurate information. With a well-structured pathway, every stage feels coordinated rather than rushed or uncertain.

Patients benefit the most from this structure. They receive consistent messages, smoother transitions, and a sense of direction during moments that can otherwise feel overwhelming. Their trust in the care team grows, and they gain the confidence needed to regain independence.

For surgeons and physiatrists, this workflow becomes a practical, dependable tool. It keeps documentation clear, strengthens collaboration across the rehab team, and supports safe decision-making. When used with care, it creates a recovery environment where the patient feels understood, protected, and empowered from the first day after surgery to long-term prosthetic use.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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For the purposes of this Return and Refund Policy:

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You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

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In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

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You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

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We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

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3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

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 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

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6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

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7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
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7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

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8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.