Kolkata Prosthetic Solutions: Cost Breakdown, Insurance, and Reviews

Kolkata Prosthetic Solutions: Cost Breakdown, Insurance, and Reviews

Losing a hand or a leg is life-changing. It can feel like the world has stopped. But here’s the truth—your life is not over. In fact, it’s just beginning a new chapter. And today, with the right prosthetic solution, that chapter can be just as full of freedom, confidence, and happiness.

In Kolkata, many people are looking for affordable, reliable prosthetics that don’t just look good—but also feel right. Whether you’re a student, a working professional, a parent, or a senior citizen, you deserve a prosthetic that fits your life and helps you do the things you love again.

In this guide, we’ll walk you through everything you need to know about prosthetics in Kolkata—from what they cost, to how insurance works, to real reviews from people who’ve already made the journey. We’ll keep things simple and clear, just like a good conversation between friends. No heavy medical words. Just real help, for real people.

Let’s begin.

Cost Breakdown in Kolkata Prosthetic Solutions

Understanding the Basics

It’s normal to wonder how much a prosthetic costs.

It’s normal to wonder how much a prosthetic costs. There’s no hiding that these devices can cost a lot. But in Kolkata, you can find options that help you regain independence without breaking the bank.

Prices vary a lot depending on the type, materials, and added features. You might spend a few thousand rupees for basic options or lakhs for more advanced devices. Our aim here is to guide you through what to expect.

Basic Prosthetics

Basic prosthetics give you the freedom to walk or use your arm in simple ways. These are often made from simple materials like plastic or basic metal joints. In Kolkata, a basic leg or arm might cost between ₹20,000 and ₹60,000.

These options work well for people who need to get back to daily routines fast. They are practical and affordable, but lack complex features like joints that move on command.

When Basic Works Best

A basic prosthetic works well if you’re:

  • Looking for something fast and affordable
  • Using it for daily tasks like walking or light lifting
  • Adjusting to life after limb loss and want something simple at first

Mid-range Prosthetics

Mid-range devices strike a nice balance. In Kolkata, these usually cost between ₹60,000 and ₹150,000. They may include better materials and more comfortable design. You might find better-fitting sockets or basic passive joints.

These options feel more natural than basic ones. You get comfort, better look, and more support. They also may last longer and need fewer visits to the clinic for adjustments.

When Mid-range Works Best

These make sense if you:

  • Want better comfort and fit
  • Are getting used to movement and balance
  • Need a durable solution that doesn’t cost a fortune

High-end Prosthetics

Sometimes you need something more advanced. High-end prosthetics include robotic hands or special knees that move on their own. In Kolkata, these cost from ₹150,000 to ₹3 lakh or more.

If you want features like myoelectric grip, sleek designs, or advanced control, this is the look. These prosthetics bring life closer to “normal.” These cost more, but they offer more freedom and confidence. They are best for people who can invest and want lasting ease.

When High-end Works Best

These are worth it if you:

  • Want automatic movement or fine control
  • Need long-lasting, high-quality build
  • Want the best function for work, sports, or daily life

Unexpected Costs

There are often extra costs you may not see right away. You might need follow-ups, mold adjustments, covering sessions, or small tweaks to make it fit just right. These add up over time.

Also, transport to clinics, parking, and visits to specialists can add small but meaningful amounts. It’s smart to plan these budgets too when you start your journey.

Summary of Costs

Here’s a quick snapshot:

  • Basic: ₹20,000 – ₹60,000
  • Mid-range: ₹60,000 – ₹150,000
  • High-end: ₹150,000 – ₹3,00,000+
  • Extras: Adjustments, transport, visits

Every person’s need is unique. So your own cost might fall in or outside these ranges.

Insurance for Prosthetic Solutions in Kolkata

Why Insurance Matters

Prosthetics can be expensive. But insurance

Prosthetics can be expensive. But insurance can help take off some of the weight.

Sadly, not everyone knows that some prosthetics can be covered by health insurance—fully or partly. If you’re in Kolkata and considering a bionic hand or leg, knowing how insurance works could save you thousands.

Let’s break it down so it’s easy to understand.

Does Health Insurance Cover Prosthetics in India?

The short answer is: sometimes.

Many private insurance policies do cover prosthetics—but only if you ask. You often have to bring it up with your insurer. Some plans include it under hospitalization or surgical recovery. Others may list prosthetics as separate items under “durable medical equipment.”

Government schemes like Ayushman Bharat sometimes help too, depending on your category and where you’re treated.

Key Insurance Providers in Kolkata

Some of the major insurance companies that may offer coverage in Kolkata include:

  • Star Health
  • ICICI Lombard
  • HDFC Ergo
  • New India Assurance
  • Niva Bupa
  • United India Insurance

Each of these has different policies. Some may require that the limb loss was due to an accident. Others cover it only if it was part of a medical surgery.

You’ll need to check your exact plan—or better yet, call and ask.

What’s Usually Covered?

Coverage usually depends on:

  • Cause of limb loss (accident, illness, or birth condition)
  • Type of prosthetic (basic, functional, bionic)
  • Whether you were hospitalized
  • Whether your doctor prescribes it

Sometimes only part of the cost is covered. For example, your plan might give ₹50,000 toward a ₹2.5 lakh prosthetic. That’s still a big help.

What Isn’t Covered?

Many plans won’t pay for:

  • High-end bionic hands unless it’s medically needed
  • Cosmetic covers (the outer shell to make it look like a real limb)
  • Follow-up visits or training sessions
  • Repairs or replacements years later

So, always ask what’s not covered. It’s better to be prepared.

How to Make a Claim

If your insurance plan covers prosthetics, here’s what to do:

  1. Get a prescription from your doctor or prosthetist. It should clearly say you need a prosthetic device.
  2. Ask the prosthetic clinic for a detailed cost estimate and bill format.
  3. Submit a pre-authorization with all these papers to your insurer.
  4. Wait for approval (this can take days or weeks).
  5. Once approved, you can either get a direct claim or pay first and get reimbursed later.

What If You Don’t Have Insurance?

Don’t worry. You still have options.

Many NGOs and charitable hospitals in Kolkata offer free or low-cost prosthetics. Some examples include:

  • The Ramakrishna Mission
  • Narayan Seva Sansthan
  • The Society for the Rehabilitation of the Handicapped

You can also explore EMI options with private prosthetic makers. Some like Robobionics even offer guidance on payment plans or partnerships with hospitals and foundations.

Tips for Getting Insurance Support

  • Always speak to your insurer before buying a prosthetic.
  • Get everything in writing—emails are better than phone calls.
  • Make sure your documents are complete—prescription, bills, ID, etc.
  • Keep copies of all reports, x-rays, or scans related to your condition.
  • Don’t give up after the first rejection. Try again or get a medical letter.

Reviews and User Experiences in Kolkata

Why Reviews Matter

Buying a prosthetic is a big step.

Buying a prosthetic is a big step. You’re not just spending money—you’re choosing a partner for your body. So it’s only natural to want to hear from people who’ve already walked this path.

Reviews, stories, and real experiences can show you what to expect. They can also give you hope, comfort, and the confidence to move forward.

We spoke to real users across Kolkata—some first-time prosthetic users, some long-time wearers, and even a few who switched from imported limbs to Indian ones like Grippy™ by Robobionics.

Here’s what they shared.

Meeting Arup: A College Student’s Story

Arup is 21 years old. He lost his left arm below the elbow in a bike accident near Dum Dum. He thought his dreams of becoming an artist were over.

But then he visited a prosthetic center in Salt Lake and found out about Grippy™, a myoelectric bionic hand that works using his muscle signals.

“I was scared at first,” Arup says. “I didn’t know if it would feel natural.”

But within two weeks of training, Arup was sketching again—this time with his new hand. “It’s not just a machine,” he says. “It’s part of me now.”

He received help through a local NGO and a special EMI plan set up with the clinic.

What stood out to him?

  • The hand felt light and didn’t cause pain
  • He could control the grip with simple muscle movements
  • The support team was patient and helpful

Arup now shares his journey on social media to help others.

Mrs. Banerjee: Getting Her Confidence Back

At 52, Mrs. Banerjee lost her leg due to diabetes complications. She felt helpless. “I couldn’t even go to the market without help,” she says.

Her son helped her find a prosthetic clinic in Behala that partnered with Robobionics. There, she was fitted with a Grippy Mech Leg—a mechanical lower-limb prosthetic.

Her feedback?

  • The fitting process was smooth
  • The cost was manageable under ₹70,000
  • She could walk slowly within 10 days

“The best part,” she says, “was that they treated me like a human, not a patient.”

Now, she walks her granddaughter to school every morning.

What Do Users Say About Comfort?

One of the biggest concerns people have is comfort. Will it hurt? Will it feel heavy? Will I get tired?

Here’s what users in Kolkata told us:

  • Most people feel some discomfort in the beginning—especially during the first few days of wearing the device
  • But with time, training, and small adjustments, it becomes easier
  • Lighter prosthetics like the Grippy™ Bionic Hand are preferred for daily use
  • Socket fit is the most important part—if that’s good, everything feels better

Support and Service: A Key Part of the Journey

Everyone agrees—support after buying the prosthetic is just as important as the device itself.

At Robobionics, users said:

  • Follow-ups were easy to book
  • The team explained things clearly in Bengali and Hindi
  • Repairs or tweaks were handled without delays
  • Emotional support was just as helpful as the technical help

This kind of care builds trust. It also helps users stay motivated to use the device every day.

Comparing Local vs Imported Brands

We asked some users who had tried imported prosthetics earlier—brands from Germany or the US that cost ₹10–15 lakh.

Here’s what they said:

  • Imported arms looked fancy but often needed costly repairs
  • Getting service in India was tough—some parts took months to arrive
  • Local brands like Grippy™ offered 80–90% of the same features at a fraction of the cost
  • The tactile feedback in Grippy™ was a big plus, helping with real-life activities like holding a glass or typing

Children and Teens: Unique Needs, Unique Joys

Kolkata also has a growing number of young users. Many of them get fitted early so they can go to school, play sports, and take part in normal life.

One clinic in South Kolkata shared the story of Priya, a 10-year-old who uses a Grippy Mech Finger after a birth condition left her without part of her hand.

“She was shy at first,” her doctor said. “But once she used her finger to hold a pencil, her whole face lit up.”

Now, Priya uses it every day in class. She even made a clay sculpture of her prosthetic during art class.

How to Choose the Right Prosthetic Center in Kolkata

Why This Decision Matters

Choosing the right prosthetic is important.

Choosing the right prosthetic is important. But choosing the right center to get it from? That’s just as important—maybe even more.

The right center will not only fit your limb well, but also guide you through every step of your journey. From measuring and molding to follow-ups and emotional support, the experience can either be smooth and healing—or full of stress.

Here’s how to make a smart, safe, and satisfying choice.

What Makes a Good Prosthetic Center?

Not all centers are the same. Some focus only on fitting devices. Others go deeper, offering training, repair services, and even psychological support.

Look for a center that:

  • Listens to you
  • Has trained prosthetists and technicians
  • Offers multiple options (mechanical, cosmetic, bionic)
  • Helps with insurance or payment plans
  • Has follow-up care and repair services
  • Treats you with dignity and respect

The way they treat you on day one tells you a lot.

Questions You Should Ask

Before choosing a center, ask these simple but powerful questions:

  • How many fittings have you done like mine?
  • Can I speak with someone who used your device?
  • What is your process from consultation to fitting?
  • What is included in the price—and what isn’t?
  • Do you offer EMI or financial support?
  • How long will my prosthetic last?
  • What happens if it doesn’t fit right?
  • How do I get repairs or parts?

The answers will give you clarity—and confidence.

Location and Travel Matters Too

In a city like Kolkata, traffic can be stressful. If your prosthetic center is too far, regular visits may feel like a burden.

Try to choose a center that’s either:

  • Near your home or workplace
  • Easy to reach by public transport or cab
  • Offers at-home fitting or training (some centers do)

You’ll likely need to visit more than once—for fittings, tweaks, and check-ups. Make sure it’s manageable.

Training and Support Services

A good prosthetic is just the start. You also need to learn how to use it well.

The best centers in Kolkata offer:

  • Myoelectric training (for bionic hands like Grippy™)
  • Gait training (for lower-limb prosthetics)
  • Strength-building exercises
  • Handling tips for daily use
  • Guidance on care and cleaning

Some even have gamified rehab apps that make learning fun. Robobionics’ rehab app, for example, turns training into a game—so it doesn’t feel like work.

Reviews and Word of Mouth

Nothing beats real feedback. Ask around in your community. Join support groups. Read Google reviews.

Look for comments on:

  • How long the process took
  • Whether the staff were kind and helpful
  • If the prosthetic lasted well
  • If they got help when problems came up
  • How the place made them feel

Sometimes, it’s not about the device—it’s about trust.

Avoid These Common Mistakes

People often rush into a decision because they feel desperate to get back to normal. But that can lead to regrets later.

Avoid these mistakes:

  • Choosing the cheapest option without checking quality
  • Going to an unlicensed or unregistered center
  • Not asking about follow-up or service
  • Ignoring how the device feels in the trial fitting
  • Not asking for help with payment options

Take your time. You deserve the best—not just the fastest.

Robobionics in Kolkata

If you’re looking for a reliable center with trained staff, myoelectric options, and affordable prices, Robobionics is now working closely with multiple prosthetic clinics across Kolkata.

People here get access to devices like:

  • Grippy™ Bionic Hand
  • Grippy Mech Hand and Finger
  • Grippy Mech Leg
  • BrawnBand Muscle Stimulator
  • Gamified Rehab App

You can book a free demo or consultation through this link:
https://www.robobionics.in/bookdemo

How Robobionics Is Changing Lives in Kolkata

A Mission Rooted in Care

Robobionics was not born in a lab.

Robobionics was not born in a lab. It was born from the idea that everyone—no matter their income, background, or body—deserves a chance to live life with confidence.

While many bionic hands in India cost over ₹10 lakh, Robobionics created Grippy™, a world-class bionic hand that starts at just ₹2.15 lakh.

This matters for Kolkata, where many people need advanced prosthetics but can’t afford foreign brands. Robobionics bridges that gap with care, affordability, and technology built right here in India.

Local Manufacturing, Global Quality

More than 90% of Grippy™’s parts are made in India. That means faster service, lower costs, and easy access to repairs or upgrades.

It also means local jobs, local pride, and a truly Make in India solution that’s built for Indian lives—including the people of Kolkata who walk, move, and work in unique ways every day.

Grippy™ features Sense of Touch™ technology, which lets users feel the pressure of what they hold. Whether it’s a teacup or a paintbrush, it offers real control—not just a robotic clamp.

Real Benefits People Notice

Here’s what users in Kolkata and other cities are loving about Grippy™:

  • Lightweight design – Easy to wear all day
  • Tactile feedback – You can feel what you touch
  • Multiple grips – Hold bags, pens, spoons, phones
  • Quick training – Works with your own muscle signals
  • Affordable pricing – Starts at ₹2.15 lakh, with EMI options
  • Proudly Indian – Service is local and fast

Grippy™ isn’t just a product—it’s a partner in everyday life.

Not Just for Adults

Children and teens in Kolkata are also getting the chance to explore life with more freedom thanks to Robobionics.

Smaller versions of the Grippy Mech Hand and Finger are helping kids:

  • Hold school supplies
  • Take part in art and sports
  • Play without fear
  • Grow up with more confidence

This early independence makes a big difference in how they feel about themselves—and their future.

Service with Heart

What truly sets Robobionics apart is the human touch.

The team works closely with local clinics in Kolkata to:

  • Offer personal fitting sessions
  • Provide emotional support during the journey
  • Give lifetime guidance for use, repairs, and upgrades
  • Speak to users in their own language—Bengali, Hindi, or English

There’s no sales pitch, no rush, no pressure. Just honest help, every step of the way.

Easy Steps to Get Started

Getting your prosthetic doesn’t have to be confusing. Here’s what to do:

  1. Book a free demo online:
    https://www.robobionics.in/bookdemo
  2. Visit a partner clinic near you in Kolkata
  3. Meet a fitting expert who’ll listen, guide, and explain everything
  4. Try out the device before you decide
  5. Choose your plan—whether full payment or EMI
  6. Start your training and walk back into life with pride

You’re Not Alone

Losing a limb can feel like the end of the road. But for thousands of people, it has been the start of a new one.

With the right prosthetic, the right support, and the right people by your side, you can cook, write, hug, play, run, and dream again.

If you or someone you love is looking for a prosthetic solution in Kolkata, now is the time to act. Robobionics is here to help—with open arms, open minds, and a deep belief in your ability to rise.

Ready to Begin?

Book a demo today and take your first step toward freedom:
https://www.robobionics.in/bookdemo

We’re here for you. Always.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.