Kochi Prosthetics Guide: Coastal Climate Care, Sweat Control, and Liners

Kochi Prosthetics Guide: Coastal Climate Care, Sweat Control, and Liners

Living with a prosthetic in a coastal city like Kochi brings its own set of challenges. The air is warm and humid. The sweat doesn’t dry fast. And if you’re wearing a limb all day, that sticky feeling can make things worse.

But the good news is—there are simple ways to make prosthetic life easier in a city like this. With the right care, smart materials, and a good support team, you can stay active, stay comfortable, and enjoy your day without worry.

This guide is made to help you do just that. It’s written for people who live in Kochi or nearby towns, and who want real answers about prosthetic care in coastal weather. We’ll talk about how sweat affects prosthetics, how to keep your skin safe, what kind of liners work best, and where to find expert support in Kerala.

Let’s begin.

Living with a Prosthetic in Kochi’s Coastal Climate

Why the Weather Matters

Kochi has a tropical climate

Kochi has a tropical climate—hot, humid, and full of moisture in the air. That’s great for beaches and coconut trees, but not so great when you’re wearing a prosthetic all day.

Humidity causes sweat to build up fast. And when sweat gets trapped inside your prosthetic socket, it can make the skin itchy, damp, or even painful.

Over time, this can lead to rashes, sores, or skin breakdown. For someone using a prosthetic every day, that can be exhausting.

That’s why it’s important to understand how the weather in Kochi affects your limb—and how to stay one step ahead.

How Sweat Affects Prosthetic Comfort

When you wear a prosthetic, especially for the leg or arm, the device sits tightly against your skin.

In Kochi’s warm weather, your body naturally sweats to cool down. But that sweat gets trapped inside the socket.

When moisture stays inside too long, your skin becomes soft and more likely to break. It can also cause rubbing and friction inside the liner, making small movements feel painful.

For bionic users, like those wearing the Grippy™ Bionic Hand, sweat near the sensor points can also reduce signal accuracy. That means your hand may not respond as well.

All of this makes sweat control a top priority for prosthetic users in coastal cities like Kochi.

Common Skin Problems in Humid Climates

Let’s talk about some skin problems users in Kochi face.

One common issue is heat rash. It looks like small red bumps and usually appears on the skin under the socket. It feels itchy and becomes worse with every hour of wear.

Another issue is fungal infections. Moisture under a warm socket creates the perfect place for fungus to grow. This can cause burning, peeling, and discomfort.

Blisters are also common. They usually happen when sweat makes the liner slide around slightly, creating friction points.

The good news? All of these can be managed—and often prevented—with the right care.

Choosing the Right Liner for Humid Weather

The liner is the soft inner layer between your skin and the hard socket. It’s the first line of defense against heat and sweat.

In coastal cities, the type of liner you use can make a huge difference.

Silicone liners are popular because they grip well and provide cushion. But they can get hot in humid weather.

Gel liners feel cooler and softer but may collect more moisture.

Fabric-lined or perforated liners allow better airflow. These are often preferred by users in Kochi because they help the skin breathe.

If you’re not sure which one is best, ask your prosthetist to let you try a few types before making a choice. A small change in liner material can improve comfort more than you’d expect.

At Robobionics, we’ve helped several users in Kerala switch to liners that better suit the climate—and they’ve noticed big improvements in comfort.

How to Reduce Sweat During Daily Use

You can’t stop your body from sweating—that’s natural. But you can reduce how much it affects your prosthetic use.

Start by keeping your skin clean and dry before putting on the prosthetic. Use a mild, non-greasy powder (like baby powder) if your doctor allows it. This helps absorb moisture.

Change your liner or sock more than once a day if you sweat a lot. Keeping a spare in your bag can help when you’re out.

If you’re using a myoelectric limb like Grippy™, clean the sensor area gently with a cloth during the day if it gets sweaty.

At night, wash the liner and let it dry fully before the next use. A wet liner in the morning is a recipe for skin trouble.

Finally, avoid using lotions, oils, or creams under the socket unless your prosthetist tells you it’s okay. These can trap more heat and make sweating worse.

Real Tips from Kochi Users

Many users in Kochi have shared their own simple tricks to stay cool and dry.

Some keep small cooling packs in their bag and place them near the residual limb during breaks.

Others use breathable cotton sleeves over the liner to wick away moisture.

One user even keeps a mini fan near their work desk to keep air flowing around the socket.

These small changes, when done daily, make a big difference.

The Importance of Regular Checkups

When you live in a warm, humid place like Kochi, your prosthetic needs more regular care—not just the device, but your skin too.

Plan a checkup every few months with your clinic, even if nothing feels wrong. A trained prosthetist can spot signs of wear, infection, or socket loosening before they become serious.

If you ever notice a sore that doesn’t heal, redness that spreads, or burning after wearing your limb, don’t wait. Get it checked right away.

The earlier you act, the easier it is to treat.

Cleaning and Caring for Your Prosthetic in Kochi’s Climate

Why Coastal Environments Demand Extra Care

Prosthetic limbs are strong

Prosthetic limbs are strong—but they still need care. In coastal areas like Kochi, the high moisture in the air, salt from sea breeze, and constant sweating can slowly wear down even the best-made prosthetics.

If not cleaned or maintained regularly, small problems build up. A little moisture today can become mold, rust, or loose fittings tomorrow.

And because many users in Kochi wear their prosthetics all day—while traveling, working, or walking through busy markets—the device goes through more wear and tear than you might think.

That’s why daily care is not optional. It’s essential.

How to Clean Your Prosthetic Safely Every Day

Start with the basics. Every night before bed, remove your prosthetic limb and check both the inside and outside for any signs of moisture or dirt.

If you’re using a bionic device like Grippy™, gently clean the surface and the socket with a soft, dry cloth. For parts that touch the skin directly, use a slightly damp cloth followed by a dry one.

Don’t soak the prosthetic. Never rinse it under running water unless your device is waterproof—and most are not.

Let everything dry fully before putting it away. If the socket feels wet or smells damp the next morning, it means moisture has built up and needs to be cleared.

Wash your liners every evening using mild soap and lukewarm water. Rinse well and leave them to dry naturally overnight—away from direct sunlight.

Avoid using alcohol-based cleaners, bleach, or harsh chemicals. These may damage the materials and shorten the life of your prosthetic.

Dealing with Salt in the Air

One challenge unique to coastal cities is the salt content in the air. Salt doesn’t just affect electronics—it can also build up on metal parts and cause rust.

If you live near the beach or often visit the shoreline, wipe down your prosthetic more frequently—especially the joints, fasteners, and socket edges.

Some users apply a very light layer of approved protective oil on metal parts, but only do this if your prosthetist recommends it. Too much oil or the wrong kind can make things worse.

And if you notice tiny brown spots on screws or hinges, bring your limb in for a service check. Catching rust early can save you a lot of trouble later.

Signs That Your Prosthetic Needs Attention

Living in a warm and humid climate means your prosthetic will face extra pressure. But how do you know if it’s time to get it checked?

Here are a few signs:

  • Your limb feels looser than usual
  • You hear clicking, rubbing, or squeaking sounds
  • The liner doesn’t stay in place or keeps folding
  • You notice skin irritation even after cleaning
  • The bionic hand isn’t responding smoothly
  • Sensors don’t pick up your movements as well
  • Battery drains faster than it used to

These are not things you should ignore. Even if the limb still “works,” it’s better to get small problems fixed before they grow.

At Robobionics, we recommend a full device check every 3 to 6 months—especially for users living in cities like Kochi, where weather conditions affect prosthetic life more quickly.

Where to Get Help in Kochi

If you need repairs, adjustments, or new fittings, Kochi has several centers offering prosthetic services. But not all of them are equipped for fast, high-quality work.

Look for certified clinics that have in-house repair labs, proper drying and scanning equipment, and technicians trained to work with advanced devices like Grippy™.

These centers can help with everything—from socket reshaping and liner replacement to sensor recalibration and motor repairs.

Robobionics has partnered with clinics in and around Kochi to provide demo sessions, repairs, and ongoing care for all Grippy™ users. These clinics follow strict hygiene, safety, and support protocols so you always get reliable service.

You can find the nearest center or book a demo here:
https://www.robobionics.in/bookdemo

If you’re unsure which center is best for you, we’ll guide you step-by-step.

Emergency Support and Quick Fixes

We understand that some problems can’t wait—especially if your prosthetic is your main way to walk, work, or carry things.

That’s why some Robobionics clinics in Kochi offer same-day service windows. You can call ahead, explain the issue, and get a slot to skip the regular queue.

If the problem is minor—like a strap issue, a battery replacement, or liner discomfort—many fixes can be done within an hour.

And for users who can’t travel easily, we offer remote video support. A technician can guide you through basic checks, cleaning steps, or part changes on a video call.

In some cases, we can also send a home-visit technician to pick up your device for servicing.

It’s all about making sure your life isn’t interrupted—because we know how much you rely on your prosthetic every day.

Choosing the Right Prosthetic for Kochi’s Weather

Why Climate-Friendly Design Matters

Choosing a prosthetic isn’t just about getting

Choosing a prosthetic isn’t just about getting the most advanced or the most affordable one. Where you live plays a huge role in what kind of device will suit you best.

In a city like Kochi, the heat, moisture, and salt in the air can create a different set of challenges for prosthetic users.

A prosthetic that works well in Delhi or Bengaluru might not feel the same here.

That’s why it’s important to choose a device designed for your climate—and not just for your budget or condition.

A limb that’s lighter, better ventilated, sweat-friendly, and easy to clean will serve you better every single day in Kochi’s environment.

Key Features to Look For

If you’re getting fitted for a prosthetic for the first time, or thinking of upgrading your current one, there are certain features you should keep in mind.

Weight matters more than you think. The heavier your prosthetic, the hotter you’ll feel, and the more you’ll sweat. A lightweight device means less strain, especially when temperatures rise.

Ventilation in the socket or liner helps with airflow. Some newer models have small channels that allow heat and moisture to escape faster. If your liner always feels soaked, it might be time to explore this.

Materials should be weather-compatible. Avoid metals that rust easily or foams that absorb too much sweat. Modern prosthetics use carbon fiber, breathable fabrics, and non-reactive silicone.

Sensor reliability is crucial if you’re using a bionic device like Grippy™. Look for hands that continue to respond well even with slight moisture on the skin.

Most importantly, the prosthetic should be easy to clean. You shouldn’t have to struggle with screws, wires, or hard-to-reach areas just to keep your device fresh.

Robobionics designed the Grippy™ Bionic Hand with all of this in mind. It’s one of the few Indian-made bionic hands that’s light, responsive in humid conditions, and uses sweat-resistant contact points to ensure smooth muscle signal flow.

First-Time Users: What to Expect and How to Choose

If you’re a first-time user, the process of choosing a prosthetic can feel overwhelming. But it doesn’t have to be.

Start with your lifestyle. What do you need the limb for? Is it for walking? Typing? Cooking? Driving?

Your daily tasks should guide your decision more than anything else.

If you’re looking for a leg prosthetic and live in a hilly or uneven area near Kochi, you might need more joint support and grip.

If you’re looking for a hand prosthetic and work with small tools or mobile devices, a bionic option with grip control—like Grippy™—will help.

It’s also okay to start simple. Many first-time users begin with a mechanical or cosmetic limb to get used to the feeling. Later, they upgrade to something more functional.

The key is choosing something that makes you feel safe, steady, and ready to move again.

In Kochi, Robobionics offers trial fittings for first-time users, so you can try a device before committing. This helps remove fear and builds trust early in the journey.

Upgrading Your Existing Prosthetic

Many users in Kochi are already using basic or mechanical limbs and wonder if it’s time to upgrade.

Here are a few signs that it might be:

  • Your current limb feels too heavy, especially during hot days
  • You get frequent rashes or discomfort due to poor airflow
  • Your activities have increased, and your limb can’t keep up
  • You need finer control for work, school, or hobbies
  • You’re constantly going back for repairs or fittings
  • If any of these feel familiar, you may benefit from a newer, more climate-smart design.

Upgrading doesn’t mean starting over. In most cases, only the key parts—like the socket, joint, or control system—are replaced. Your body is already used to wearing the limb, which makes the transition smoother.

Robobionics users in Kerala who upgraded from mechanical to bionic hands have shared powerful stories of new independence—like being able to hold a glass of water, open a door, or text on a phone with ease.

These small wins become life-changing when the device finally works with your body, not against it.

Cost vs Climate: Finding the Right Balance

It’s natural to consider cost when choosing a prosthetic. And in many places, users settle for a cheaper option simply because that’s all they can afford.

But in a place like Kochi, choosing based only on price can backfire.

A lower-cost prosthetic may seem like a good deal, but if it causes skin damage, needs constant repairs, or wears down quickly due to moisture, it may end up costing more in the long run.

Instead, focus on value. A prosthetic that’s a little more expensive but lasts longer, feels better, and reduces skin problems is a smarter investment.

Robobionics created pricing models and EMI plans for this very reason. We want users to choose what suits their climate and comfort—without feeling pushed toward the cheapest or the flashiest option.

And if you’re unsure, you can always book a free consultation. Our team in Kochi will walk you through the pros and cons of each option, with no pressure to buy.

Our job is to help you choose well, not sell fast.

How Robobionics Supports Prosthetic Users in Kerala

Made in India, Built for Your Life

At Robobionics, we believe that prosthetics

At Robobionics, we believe that prosthetics should do more than just fill a space. They should give you your life back. They should help you move with comfort, feel in control again, and live with pride.

We also believe that where you live matters. That’s why we design our prosthetics—not for global labs, but for Indian streets, Indian homes, and Indian weather.

In a city like Kochi, that means creating prosthetic solutions that stay cool, resist sweat, and handle the challenges of humidity and heat.

Our flagship product, the Grippy™ Bionic Hand, was built with all of this in mind. It responds to your muscle signals. It lets you grip things naturally. And it stays responsive—even when you’ve had a long, sweaty day in the Kerala sun.

It’s light, easy to clean, and affordable—starting at ₹2.15 lakh with EMI options.

And the best part? You don’t have to wait months for parts or repairs. Over 90% of Grippy’s components are made in India, so service is fast and replacements are local.

Real Help, Right Here in Kochi

Robobionics has partnered with trusted clinics in and around Kochi that understand the local challenges. These clinics have trained professionals who are ready to help with everything—from fittings and trials to follow-up care and repairs.

If you’re a new user, you can book a free demo session. We’ll show you how the device works, answer your questions, and help you figure out what fits your lifestyle.

If you already have a prosthetic but want to upgrade, we can assess your current fit, talk through your goals, and show you options that are better for Kochi’s climate.

And if you’re someone who’s struggled with liners, sweat, or socket discomfort in the past, we’ll work with you to fix those issues for good.

We don’t believe in one-size-fits-all. Every user deserves a solution that’s made for them.

Support That Doesn’t Stop After Fitting

For us, care doesn’t end when the prosthetic is delivered. In fact, that’s just the beginning.

We offer ongoing support for every Robobionics user—through phone check-ins, in-person adjustments, and fast repairs when you need them.

If something feels off, we don’t ask you to explain it in technical terms. We just listen. We know your limb is part of your life. And we treat it with that level of respect.

Many of our users in Kerala have shared how much they appreciate our aftercare. One user in Thrissur said it best: “I came for a hand. I left with a team.”

That’s the kind of relationship we want to build with you.

Taking That First Step

You don’t need to know everything. You don’t need to be brave or strong all the time. You just need to take one step.

If you’re thinking about getting your first prosthetic, or upgrading to something that works better in Kochi’s climate, we’re here to guide you.

You can book a free demo session or consultation right now:
https://www.robobionics.in/bookdemo

There’s no pressure to decide right away. Just come, ask your questions, and try the device. We’ll take care of the rest.

And if you’re not in Kochi but live in nearby towns—like Aluva, Thrippunithura, or Kottayam—we’ll help you find the nearest support center or arrange a video consultation.

We believe care should come to you, not the other way around.

Final Thoughts

Living in Kochi with a prosthetic doesn’t have to be a struggle. With the right support, the right design, and a team that understands what you’re going through, you can move through life with comfort and confidence.

At Robobionics, we’ve helped hundreds of users across India regain their freedom. And we’re ready to help you too.

Whether you’re sweating through the summer, walking near the backwaters, or just trying to get through your workday—your prosthetic should support you, not slow you down.

Let us help you find that perfect fit.

Book your free demo or consultation now:
https://www.robobionics.in/bookdemo

We’re ready when you are.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.