Explore a step-by-step guide for transitioning to a permanent prosthetic limb, ensuring a smooth and successful adaptation.

How to Transition from Temporary to Permanent Prosthetic Limbs

Transitioning from a temporary to a permanent prosthetic limb is a significant step in your journey to regain mobility, independence, and confidence. It’s a moment filled with anticipation, but it can also come with questions and challenges. What’s the right time to make the switch? How do you ensure the permanent prosthetic suits your lifestyle and needs?

This guide aims to provide clarity and actionable advice for a smooth and successful transition. Whether you’re just beginning the process or preparing to take the next step, understanding what to expect and how to navigate each stage will help you make informed decisions.

Understanding the Role of Temporary Prosthetic Limbs

Temporary prosthetic limbs play a crucial role in the rehabilitation process. These devices, also known as preparatory prosthetics, are designed to support your initial recovery after amputation. They allow you to begin regaining mobility, balance, and confidence while your residual limb heals and stabilizes.

Helping You Adjust to Prosthetic Use

Learning to use a prosthetic limb is a gradual process, and temporary prosthetics provide an essential training period. During this time, you’ll work with physical therapists and prosthetists to learn proper techniques, build strength, and adapt to the new sensations and movements.

For businesses, emphasizing the importance of this adjustment phase when consulting with users can help set realistic expectations. Providing resources such as instructional videos or interactive guides ensures users feel supported as they navigate the challenges of early prosthetic use.

Preparing the Residual Limb

The residual limb undergoes significant changes in the months following amputation, including swelling, muscle atrophy, and changes in skin sensitivity. Temporary prosthetics are designed to accommodate these fluctuations, helping the limb stabilize and prepare for a permanent prosthetic.

For example, adjustable sockets in temporary prosthetics allow for minor modifications as the residual limb shrinks and reshapes. Educating users about this process helps them understand why patience and adaptability are crucial during the early stages.

Timing the Transition: When to Move to a Permanent Prosthetic

Determining the right time to transition to a permanent prosthetic depends on several factors, including the healing of your residual limb, your progress with temporary prosthetic use, and your overall health and goals.

Monitoring Limb Stability

One of the most important indicators that you’re ready for a permanent prosthetic is the stability of your residual limb. Once swelling has subsided, and the limb’s size and shape remain consistent over time, you can begin the process of fitting a permanent prosthetic.

Businesses can support this phase by offering tools to track residual limb changes, such as measuring kits or apps that record limb circumference over time. These tools empower users to monitor their progress and communicate effectively with their prosthetist.

Monitoring Limb Stability

Evaluating Mobility and Comfort

Your experience with a temporary prosthetic provides valuable insights into what you’ll need in a permanent device. Pay attention to factors like comfort, mobility, and the types of activities you’re able to perform.

For example, if you’ve found certain features of your temporary prosthetic limiting, such as a lack of flexibility or insufficient grip strength, these observations can guide the design of your permanent limb.

Businesses can enhance this evaluation process by offering consultations or assessment tools that help users identify their preferences and priorities.

Choosing the Right Permanent Prosthetic

The move to a permanent prosthetic is an opportunity to refine your experience and choose a device that aligns with your lifestyle, goals, and physical needs. This step is crucial in ensuring long-term comfort, functionality, and satisfaction.

Customizing for Fit and Comfort

A well-fitted permanent prosthetic is essential for preventing discomfort and ensuring usability. The socket, which connects the prosthetic to your residual limb, is the most critical component. It must fit snugly while allowing for natural movement and reducing pressure points.

Custom fittings typically involve advanced technologies, such as 3D scanning and digital modeling, to create a socket that conforms precisely to your anatomy.

For businesses, investing in these technologies ensures a high level of precision and enhances the user experience. Communicating the value of these advancements during consultations builds trust and confidence in your offerings.

Additionally, permanent prosthetics often use advanced liners made from materials that are breathable, hypoallergenic, and soft against the skin. Highlighting these comfort-focused features when presenting options to users helps them make informed decisions about what will work best for their daily lives.

Selecting Features Based on Lifestyle

Permanent prosthetics can be tailored to suit various lifestyles, whether you prioritize functionality for everyday tasks, performance for active hobbies, or aesthetic appeal. Working closely with your prosthetist to define your needs and goals ensures your prosthetic supports the life you want to lead.

For example, a lower-limb prosthetic designed for someone with an active lifestyle might include features like energy-return feet or microprocessor-controlled knees that enhance mobility and stability during high-impact activities.

In contrast, an upper-limb prosthetic for a professional setting might focus on dexterity and aesthetics, such as lifelike fingers or a natural appearance.

For businesses, offering a range of customizable features—such as interchangeable components or modular designs—broadens your appeal to users with diverse needs. Clearly demonstrating how these options align with specific lifestyles enhances the decision-making process for users.

Adapting to Your Permanent Prosthetic

Transitioning to a permanent prosthetic involves another period of adjustment as you adapt to the new device and its features. This phase requires patience, practice, and support from professionals and loved ones.

Building Strength and Confidence

Even if you’ve grown comfortable with a temporary prosthetic, a permanent one may feel different due to its advanced design or added functionality. Physical therapy plays a critical role in this phase, helping you build the strength and coordination needed to use your prosthetic effectively.

For businesses, partnering with rehabilitation centers or offering in-house therapy services adds value to the user experience. Providing training resources—such as videos, brochures, or mobile apps—ensures users have the guidance they need at every stage of their transition.

Building Strength and Confidence

Addressing Challenges

Adapting to a permanent prosthetic can come with challenges, from initial discomfort to learning how to use advanced features. Open communication with your prosthetist is key to resolving these issues.

Regular check-ups allow for adjustments to the fit or settings, ensuring your prosthetic continues to meet your needs as your body adapts.

Businesses can enhance this process by offering responsive customer support and accessible maintenance services. For example, a dedicated helpline or virtual consultation platform allows users to seek help whenever they encounter difficulties, fostering trust and satisfaction.

Maintaining Your Permanent Prosthetic

Once you’ve adapted to your permanent prosthetic, maintaining its functionality and longevity becomes a crucial part of your journey. Regular care and proactive management ensure that your prosthetic remains comfortable, reliable, and aligned with your lifestyle over the long term.

Establishing a Maintenance Routine

Prosthetic limbs, like any advanced device, require regular upkeep to stay in optimal condition. This includes cleaning, inspecting for wear and tear, and scheduling professional check-ups.

For example, cleaning the socket daily with mild soap and water prevents irritation or infection, while periodic checks for loose components ensure safe operation.

For businesses, providing users with detailed care instructions—whether through printed manuals, videos, or mobile apps—reinforces the importance of maintenance. Offering easy access to replacement parts or repair services further builds trust, ensuring users feel supported throughout their prosthetic journey.

Monitoring Your Residual Limb

Changes to your residual limb over time can affect the fit and functionality of your prosthetic. Factors such as weight fluctuations, muscle growth, or changes in skin condition may require adjustments to the socket or other components.

Regularly monitoring your limb and communicating any changes to your prosthetist ensures continued comfort and usability.

Businesses can create value by offering periodic re-evaluation services, allowing users to adjust their prosthetics as needed. Digital tools, such as apps that track residual limb measurements, empower users to take an active role in monitoring their progress and identifying when adjustments are necessary.

Monitoring Your Residual Limb

Upgrading or Enhancing Your Prosthetic

Your needs and goals may evolve over time, requiring upgrades or enhancements to your permanent prosthetic. For example, you might transition from a basic design to a more advanced model with additional features, such as enhanced mobility, durability, or aesthetic appeal.

For businesses, emphasizing the modularity and upgradability of your products can appeal to users seeking long-term value. Offering trade-in programs, loyalty discounts, or financing options for upgrades ensures users can access the latest innovations without financial strain.

Emotional and Psychological Considerations

The transition from a temporary to a permanent prosthetic is not only a physical adjustment but also an emotional one. It’s a milestone that represents progress and resilience, but it can also bring mixed emotions, from excitement to apprehension.

Celebrating Progress

A permanent prosthetic symbolizes a new chapter in your life, one where you’ve adapted to change and embraced new possibilities. Recognizing and celebrating your progress—whether through personal milestones or shared experiences with loved ones—reinforces a positive outlook and builds confidence.

Businesses can play a role in this by creating supportive communities for users to connect, share stories, and inspire one another. Hosting events, sharing success stories, or facilitating peer mentorship programs fosters a sense of belonging and empowerment.

Addressing Emotional Challenges

It’s normal to feel apprehensive or overwhelmed during this transition. Open conversations with your prosthetist, therapist, or support network can provide reassurance and guidance. Understanding that adaptation takes time and that challenges are part of the journey helps maintain a balanced perspective.

For businesses, providing access to mental health resources or support groups for prosthetic users adds immense value. Highlighting the emotional resilience of other users through testimonials or blogs can also inspire and motivate those navigating similar experiences.

Looking Ahead: Embracing Independence and Growth

The journey from a temporary to a permanent prosthetic is transformative, offering renewed independence, mobility, and opportunities for growth. As you become more confident and comfortable with your prosthetic, you’ll discover new possibilities—whether it’s pursuing a hobby, achieving a professional goal, or simply enjoying daily activities with ease.

Supporting Independence Through Empowerment

Independence begins with confidence, and confidence grows when individuals feel equipped to navigate their daily lives with ease. Permanent prosthetics are key enablers in this journey, but they must be paired with resources and training that empower users to maximize their potential.

Businesses can play a pivotal role by providing accessible and engaging education. For example, offering interactive tutorials or one-on-one coaching sessions tailored to the features of a user’s prosthetic helps them understand its capabilities and feel confident using it.

These sessions might focus on practical applications, such as cooking, commuting, or engaging in recreational activities, ensuring users can approach each day with autonomy and assurance.

Supporting Independence Through Empowerment

Cultivating Growth Through Goal Setting

The transition to a permanent prosthetic is also an ideal time for users to set new goals—whether they are related to physical capabilities, career ambitions, or personal achievements. Growth requires a vision for the future, and prosthetic providers can actively support users in this process.

For example, businesses can introduce programs or workshops that encourage users to identify their aspirations and create actionable plans to achieve them.

A user who dreams of returning to a sport, for instance, might benefit from a step-by-step roadmap that includes building strength, mastering advanced prosthetic features, and participating in adaptive athletic events.

Building Resilience Through Adaptability

Growth is not a linear process, and users may encounter setbacks or challenges along the way. Businesses that recognize and address these realities can help users build resilience and maintain momentum.

For instance, offering flexible support services—such as on-demand consultations, repair assistance, or temporary replacements—ensures that users feel supported even during difficult times.

Encouraging open dialogue between users and prosthetists also creates a safe space for addressing concerns and finding solutions, reinforcing the idea that challenges are manageable and growth is always possible.

Moreover, designing prosthetics with adaptability in mind—such as modular systems that accommodate evolving needs—allows users to transition seamlessly as their goals and circumstances change.

Businesses that emphasize this adaptability provide long-term value, ensuring that users see their prosthetic as a reliable partner in their journey.

Fostering a Community of Growth

Growth is often accelerated by connection. Surrounding users with a supportive community of peers, mentors, and professionals can inspire them to push their boundaries and explore new opportunities.

For businesses, fostering this sense of community can take many forms. Hosting user meetups, sponsoring adaptive sports events, or creating online platforms where users share stories and tips are all ways to encourage collaboration and camaraderie.

Highlighting real-world examples of individuals who have achieved remarkable milestones with their prosthetics further reinforces the idea that growth is limitless.

Fostering a Community of Growth

Beyond the individual, these initiatives also benefit the broader user base by normalizing prosthetic use and showcasing the diversity of what is possible.

Businesses that invest in building and maintaining such communities solidify their reputation as not just providers of products, but as catalysts for transformation.

Driving Continuous Innovation

The journey toward independence and growth doesn’t end with the adoption of a permanent prosthetic—it evolves with new technologies, designs, and ideas.

For businesses, staying at the forefront of innovation ensures that users continue to benefit from advancements that enhance their lives.

For instance, integrating advanced sensors that provide haptic feedback or developing prosthetics that sync seamlessly with smart devices are ways to redefine the user experience.

By creating upgrade paths and offering users the opportunity to trial new features, businesses encourage ongoing engagement and loyalty.

Long-Term Adaptation: Living with a Permanent Prosthetic

Transitioning to a permanent prosthetic is not the end of the journey—it’s the beginning of a new phase of adaptation and growth. Long-term success depends on integrating your prosthetic seamlessly into your daily life and maintaining a proactive approach to your physical and emotional well-being.

Developing Routine Integration

Over time, your prosthetic limb should feel like a natural part of your daily routine. Whether it’s performing basic tasks like walking, cooking, or commuting, or engaging in activities that require greater dexterity or endurance, consistent use helps build familiarity and confidence.

To ease this integration, businesses can offer training resources that address common challenges. For instance, tutorials on navigating stairs, carrying objects, or adjusting to different surfaces can empower users to approach new situations with confidence. Personalizing these resources based on the user’s specific lifestyle and prosthetic features adds an extra layer of value.

Building Physical Resilience

Living with a prosthetic limb requires ongoing attention to your physical health. Strengthening muscles, maintaining balance, and addressing potential strain are all key to long-term comfort and performance.

For users, incorporating regular exercise into their routine helps maintain physical resilience. Activities like yoga, swimming, or physical therapy can improve posture, flexibility, and strength, reducing the risk of complications.

For businesses, collaborating with rehabilitation centers or fitness professionals to provide tailored exercise plans can enhance user satisfaction. Offering follow-up consultations or progress tracking tools ensures users stay on course and receive the support they need to thrive.

Building Physical Resilience

Embracing Opportunities for Personal Growth

A permanent prosthetic opens doors to new experiences and opportunities. Whether it’s returning to a favorite hobby, pursuing a new career, or participating in sports or recreational activities, your prosthetic is a tool for achieving your goals.

Businesses can inspire users by showcasing stories of individuals who have excelled with their prosthetics. Highlighting examples of people who have overcome challenges and achieved personal milestones demonstrates the transformative power of prosthetic technology and builds a sense of community.

The Role of Technology in Enhancing Long-Term Success

Advancements in prosthetic technology continue to shape the experiences of users, offering new features and capabilities that enhance functionality and comfort. Staying informed about these developments allows users to make informed decisions about potential upgrades or enhancements.

Smart Prosthetics and Digital Integration

Smart prosthetics equipped with sensors, microprocessors, and connectivity features are transforming the landscape of mobility. These devices can analyze movements, adjust to changing conditions, and even connect to mobile apps for real-time feedback and control.

For users, adopting these technologies can significantly improve daily experiences, from smoother walking patterns to enhanced dexterity in upper-limb prosthetics. Businesses that prioritize innovation and offer training on these advanced features position themselves as leaders in user-centric design.

Sustainability and Future-Proofing

As technology evolves, sustainability and future-proofing are becoming increasingly important. Prosthetics that are designed to adapt to future upgrades or are made from recyclable materials offer long-term value while aligning with environmental priorities.

For businesses, adopting sustainable practices and materials not only enhances your brand image but also resonates with users who value eco-conscious solutions. Highlighting these efforts in your marketing and product development reinforces your commitment to both users and the planet.

Conclusion

Transitioning from a temporary to a permanent prosthetic is a journey marked by resilience, adaptation, and growth. It’s a process that transforms challenges into opportunities, enabling individuals to reclaim their independence, pursue their goals, and embrace a fulfilling life.

For users, the key to a successful transition lies in understanding their unique needs, working closely with professionals, and maintaining a proactive approach to care and adaptation.

For businesses, this journey represents an opportunity to make a profound impact by offering innovative solutions, personalized support, and a commitment to long-term success.

By fostering trust, empowering users, and embracing advancements in technology and design, businesses can create prosthetic solutions that go beyond functionality. Together, users and providers can redefine what’s possible, ensuring that every step forward is a step toward greater mobility, confidence, and possibility.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.