How BrawnBand Uses EMS to Accelerate Recovery

How BrawnBand Uses EMS to Accelerate Recovery

Recovery after an amputation is not just about healing wounds. It’s about helping the body remember how to move, how to feel, and how to work again. This can be slow, especially when the muscles in the remaining limb begin to weaken. But there’s a powerful tool that can change this: EMS, or Electronic Muscle Stimulation.

At Robobionics, we created BrawnBand—a wearable EMS device—to support this very need. It’s small, simple, and easy to use. But what it does is deeply important. It helps your muscles come back to life.

In this article, we’ll explain how BrawnBand uses EMS to speed up recovery, improve muscle strength, and prepare you for using a prosthetic like our Grippy™ Bionic Hand. We’ll walk through the science, the benefits, and the real impact it can make in your everyday life.

Let’s get started.

What is BrawnBand and Why It Matters

Designed for Recovery, Built for Comfort

BrawnBand is a compact and flexible EMS device

BrawnBand is a compact and flexible EMS device designed by Robobionics. It’s worn like a band on the limb and delivers gentle electric pulses to stimulate the muscles underneath.

Unlike heavy, complex machines, BrawnBand is lightweight and portable. You can wear it at home, at a clinic, or even during daily activities.

Its goal is simple—to keep your muscles active and healthy after amputation, especially when they’re not being used much.

Why Muscle Stimulation Is Needed

After an amputation, the muscles in the remaining part of your limb often stop moving. This can lead to weakness and shrinkage over time.

If these muscles are not kept active, it becomes harder to fit and control a prosthetic.

BrawnBand uses EMS to gently activate those muscles, keeping them strong and ready for future use.

It’s like giving your muscles a daily workout, even when you’re resting.

EMS as a Silent Trainer

The electric pulses from BrawnBand mimic the signals your brain usually sends to your muscles.

These pulses make the muscles contract and relax—just like they would if you were moving them yourself.

Over time, this improves muscle strength, keeps the nerves active, and helps your brain stay connected to the limb.

It’s quiet, simple, and incredibly powerful.

How BrawnBand Works with Your Body

Waking Up the Muscles

Muscles need regular movement to stay strong. But after surgery or injury, they often lie still.

This stillness can slow down recovery.

BrawnBand gently wakes up the muscles by sending small signals through the skin. These signals make the muscles move without you having to do anything.

It’s painless, safe, and very effective.

Reconnecting Brain and Muscle

Your brain still knows how to move your hand or foot—even after a limb is gone.

The connection is still there, but it needs help to stay strong.

When BrawnBand activates your muscles, your brain senses that movement. This builds back the communication between brain and body.

The result is better control and faster response when you use a prosthetic.

Supporting Blood Flow and Healing

Good blood flow helps healing. When muscles move, blood carries oxygen and nutrients to the tissues.

BrawnBand’s gentle pulses improve blood circulation in the residual limb.

This helps wounds heal faster and reduces swelling or stiffness.

It also keeps the skin and tissue in better condition for wearing a prosthetic in the future.

Helping with Phantom Limb Pain

Many people feel pain or tingling in the limb that’s no longer there. This is called phantom limb pain.

BrawnBand may help reduce these sensations.

When the muscles and nerves are active, they send clearer signals to the brain. This helps reduce confusion and pain.

It can make your recovery feel calmer and more comfortable.

Getting Ready for a Prosthetic with BrawnBand

Muscle Signals Matter

Advanced prosthetics like Grippy™ work

Advanced prosthetics like Grippy™ work by reading signals from your muscles.

These signals tell the hand when to open, close, or grip something.

But if the muscles are weak, the signals can be too soft to read.

BrawnBand strengthens those muscles so they send better signals to your prosthetic.

This means smoother movement and better control.

Making Fitting Easier

When your muscles are strong, your prosthetist can fit the device more accurately.

The sensors will pick up clear signals, which helps the prosthetic work the way it should.

With BrawnBand, you prepare your body before the fitting session.

That way, the prosthetic feels like it belongs right away.

Creating Muscle Memory

Just like learning to ride a bicycle, using a prosthetic takes practice.

BrawnBand helps create “muscle memory”—where your body learns what to do automatically.

By activating the same muscles every day, your brain and muscles build a habit.

When you finally use your prosthetic, you don’t have to think hard about each movement.

It just happens naturally.

How BrawnBand Works with Your Body

Waking Up the Muscles

After an amputation, one of the biggest changes your body goes through is the sudden silence in the muscles near the residual limb. Muscles that were once busy moving fingers, hands, or feet now sit still. They don’t get the daily signals from the brain anymore. This quietness can lead to muscle weakening, or even shrinkage, which is called atrophy.

That’s where BrawnBand makes a huge difference. When you wrap BrawnBand around your limb, it sends small, rhythmic pulses through your skin and into the muscles underneath. These pulses make your muscles contract and release—almost like they’re doing a workout. But the best part is, you don’t have to move or even think about it. BrawnBand does the work for you, gently waking up your muscles so they don’t go to sleep forever.

Even if you’ve just had surgery or you’re not ready for full therapy yet, BrawnBand helps your muscles stay strong in the background. It’s like giving your muscles a head start, even before rehab begins.

Reconnecting Brain and Muscle

Something incredible happens when your muscles start moving again with EMS. Your brain notices.

Even if your hand is no longer there, your brain still knows how to send signals to it. Those nerve pathways haven’t disappeared—they’re just waiting to be used again. When BrawnBand activates your muscles, it lights up those old pathways. Your brain feels the movement. It senses the activation. Slowly, it starts to believe, “This part of my body still works.”

This brain-muscle reconnection is deeply important. Because when you eventually wear a bionic hand or leg, your brain needs to know how to control it. BrawnBand keeps that conversation alive. It maintains the link between what your brain wants to do and how your body responds.

The result is that when the time comes to use a prosthetic, it doesn’t feel foreign. It feels like a part of you.

Supporting Blood Flow and Healing

Muscles don’t just help us move—they also play a big role in healing. When your muscles contract, even slightly, they push blood through your body. That blood carries oxygen and nutrients that your skin and tissues need to stay healthy.

After an amputation, reduced movement in the residual limb can slow down blood circulation. This may lead to swelling, stiffness, or delayed healing of surgical wounds. With BrawnBand, your muscles keep moving, even if you’re resting. The gentle contractions help improve blood flow in the area. More blood flow means better healing, less stiffness, and healthier skin.

This also prepares your limb for the next stage—wearing a prosthetic. A healthy, well-circulated limb is more comfortable inside a prosthetic socket. It’s less likely to develop sores or irritation.

So in a way, BrawnBand not only trains your muscles—it also keeps the entire limb in better shape for the future.

Helping with Phantom Limb Pain

One of the most misunderstood parts of limb loss is phantom limb pain. It can feel strange, frustrating, and sometimes even scary. People often report feeling pain, tingling, or even movement in the part of the limb that’s no longer there.

This happens because your brain still has a memory of the missing limb. It expects to receive signals from it, but instead, there’s silence. That confusion can create pain.

BrawnBand helps reduce that confusion. When it stimulates the muscles and nerves in your residual limb, it sends real, steady signals to the brain. These signals tell your brain, “Here’s what’s really happening.” Over time, this can reduce the mixed-up messages that cause phantom pain.

For many people, this relief makes a huge difference in their emotional and physical well-being. It helps them feel calmer, more in control, and more comfortable in their own skin.

Getting Ready for a Prosthetic with BrawnBand

Muscle Signals Matter

When it comes to advanced prosthetics like our Grippy™ Bionic Hand

When it comes to advanced prosthetics like our Grippy™ Bionic Hand, the most important ingredient is muscle signals. These devices don’t run on buttons or switches—they respond to the natural signals your body sends when you want to move.

But those signals need to be strong and clear. If the muscles are too weak or haven’t been used in a while, the signals can be faint or scattered. That makes it hard for the prosthetic to understand what you want it to do.

This is where BrawnBand becomes a key part of your success. By strengthening the muscles in your residual limb, BrawnBand helps your body send sharper, more accurate signals. It’s like turning up the volume so your prosthetic can “hear” what you’re asking it to do.

The stronger the signal, the smoother the motion. And that makes every task—from holding a spoon to typing on a phone—easier and more natural.

Making Fitting Easier

One thing many people don’t know is that the fitting process for a prosthetic can be tricky if the muscles aren’t ready. The sensors in a myoelectric hand like Grippy™ need to detect muscle activity from the limb. If the muscle is too weak or not used to firing, the fitting may take longer and require more adjustments.

By using BrawnBand before the fitting, you make the job easier—not just for you, but also for your prosthetist. Stronger, more responsive muscles mean clearer signals and a better match between your body and the prosthetic.

It also means fewer returns to the clinic for recalibration. You’re ready from day one, and that gives you confidence.

Creating Muscle Memory

Muscle memory is the body’s way of remembering how to do things without thinking too hard. It’s what allows you to ride a bike or write your name without needing to relearn it every time.

When you use BrawnBand regularly, your muscles learn the rhythm of movement again. They start to remember what it feels like to contract, to activate, to work in harmony with your brain.

So when you finally put on your prosthetic hand, it doesn’t feel like something new. It feels familiar.

This kind of preparation helps you adapt faster. You don’t need weeks of trying to understand how to make your hand open or close. Your body already knows what to do—because BrawnBand has been teaching it all along.

Using BrawnBand in Long-Term Recovery

Recovery Is a Journey, Not a Race

After an amputation, the road to recovery doesn’t end with surgery

After an amputation, the road to recovery doesn’t end with surgery or even with getting your first prosthetic. In fact, that’s just the beginning. Your body continues to change, adjust, and learn over time. Muscles may strengthen or weaken depending on how much they’re used. Some days will feel easy, others more difficult. That’s why recovery is not a one-time event—it’s a journey.

BrawnBand is built to walk that journey with you. It’s not just a short-term tool for the early days. It’s something you can keep using long after your wound has healed and your prosthetic is in place.

It continues to support your muscles, keep your nerves active, and help your body and mind stay sharp and connected.

Keeping Muscles Active Every Day

Once someone starts using a prosthetic regularly, it’s easy to assume the muscles in the residual limb are doing enough. But the truth is, many people only use their prosthetic for part of the day. When it’s off, the muscles go unused again.

That’s where BrawnBand fills the gap. Even on days when the prosthetic isn’t worn—or when life just feels too tiring for full therapy—BrawnBand keeps the muscles moving.

This daily stimulation prevents them from becoming weak again. It’s like having a gentle personal trainer that never skips a day, always working quietly in the background to protect your progress.

Improving Endurance and Reducing Fatigue

One common issue for new prosthetic users is muscle fatigue. In the beginning, even simple tasks like holding a glass of water or writing can feel tiring. The muscles are still getting used to their new role, and the extra effort can lead to exhaustion or soreness.

BrawnBand helps reduce this fatigue. By using it regularly, the muscles grow stronger and build endurance. They become better at handling the extra work that comes with using a prosthetic.

Over time, this means fewer tired days, less strain on the limb, and more comfort while doing everyday activities.

Managing Setbacks with Consistency

Recovery doesn’t always move in a straight line. There may be weeks where progress feels slow. You might take a break from therapy due to illness, travel, or emotional exhaustion. That’s normal. What matters most during these times is keeping your body active in small ways.

BrawnBand gives you a way to stay consistent, even when other parts of life get in the way. It doesn’t require a clinic, a therapist, or even much effort. Just strap it on, let it run, and let your body keep moving forward—quietly and steadily.

This kind of gentle consistency adds up over time. And when you’re ready to jump back into more active therapy, your muscles won’t feel like they’re starting over from scratch.

The Emotional and Mental Side of Recovery

Feeling the Body Again

After limb loss, many people talk about feeling disconnected from their body. Movements that once felt automatic now feel uncertain. The body can seem unfamiliar—like it no longer belongs fully to you.

BrawnBand helps restore that sense of connection. When you feel your muscles moving again, even without effort, it reminds you that your body still works. That part of you is still alive, still strong, still yours.

It’s not just about movement. It’s about identity. BrawnBand gives you back a small piece of control, one pulse at a time.

Building Confidence Through Small Wins

Every recovery has milestones—standing for the first time, wearing a prosthetic, tying your own shoelace again. But what leads to those big wins are the small, daily victories: the twitch of a muscle, the absence of pain, the ease of a motion that felt impossible last week.

BrawnBand supports those small wins. And when they add up, your confidence grows.

It helps you feel more in charge of your progress. It gives you proof, every day, that you’re getting stronger. That confidence doesn’t just help you move better—it helps you live better.

Creating a Sense of Routine and Control

In the early days after amputation, life can feel out of control. So much changes, and so much depends on others—doctors, therapists, caregivers. It’s easy to feel like you’re just following instructions without truly leading your recovery.

Using BrawnBand can bring back a sense of control. It’s simple to use, takes just a few minutes, and puts the power in your hands. You choose when to use it. You choose how often. That kind of freedom matters.

It’s a small routine that brings back balance and structure—a way to feel like you’re doing something for yourself, every day.

Supporting Mental Health Alongside Physical Healing

The mind and body heal together. When you see progress in your body, your mental state improves. And when you feel mentally strong, your body responds better to treatment.

BrawnBand helps support both. The physical benefits are clear, but the emotional support it offers—through consistency, connection, and control—is just as powerful.

Recovery can feel long and lonely. But with the right tools, you never walk it alone.

How to Use BrawnBand in Your Recovery Routine

Starting With the Right Guidance

If you’re new to EMS or just starting recovery after amputation, it’s important to speak to your rehabilitation doctor or prosthetist before using any device. They’ll help you understand when to begin using BrawnBand, how often to use it, and which muscles to target.

This step makes sure you’re using it safely and getting the most benefit from every session. Most people begin using BrawnBand a few weeks after surgery, once the wound has healed and the skin is ready for stimulation.

With the guidance of your care team, BrawnBand becomes part of a larger recovery plan that fits your body, your progress, and your goals.

Daily Use, Real Progress

Using BrawnBand doesn’t require a special room, a big machine, or complicated wires. You simply strap it around your limb, choose your settings, and let it do its work.

Most users begin with short sessions—about 15 to 30 minutes per day. As your muscles adapt and grow stronger, you can slowly increase the duration or intensity under medical guidance.

What’s most important is being consistent. Like brushing your teeth or taking a daily walk, regular EMS use builds strength over time. One session may feel small, but together, they make a big difference.

You might not feel stronger right away. But within a few weeks, your muscles will begin to respond faster, feel firmer, and show signs of recovery that you can actually feel and see.

Combining BrawnBand With Physical Therapy

BrawnBand is not meant to replace physical therapy—but it can supercharge it.

By using EMS at home, you keep your muscles warm and active between therapy sessions. This prepares you for more effective exercises during therapy, and it helps keep your progress moving forward in between appointments.

Some users even use BrawnBand right before therapy to “wake up” their muscles, making them more responsive and ready to train.

When used alongside stretching, strengthening, and mobility exercises, BrawnBand becomes a powerful partner—not just a device, but a part of your healing team.

Supporting Prosthetic Training

Once you’re ready to use a prosthetic, BrawnBand continues to play an important role.

The muscles that control your prosthetic need to stay healthy. They need to send strong, steady signals that your prosthetic can read clearly. BrawnBand helps reinforce this by keeping your signal muscles strong and well-practiced.

It also supports your comfort while using a prosthetic. By improving blood flow and reducing stiffness, it helps make wearing your prosthetic more comfortable—less pain, less pressure, less fatigue.

Whether you wear your prosthetic for two hours or ten, BrawnBand helps your body keep up.

The Robobionics Approach: Empowering Every Step

Why We Created BrawnBand

At Robobionics, we build more than just bionic hands

At Robobionics, we build more than just bionic hands. We build hope. We build freedom. We build tools that help people move forward, one step at a time.

We saw that too many people were getting prosthetics without first preparing their bodies. We saw muscles that had grown weak, signals that had faded, and confidence that was shaken.

So we made BrawnBand.

A simple tool. A daily companion. A way to bring strength back to the muscles that matter.

We made it affordable and easy to use because we believe that great technology shouldn’t be out of reach. It should reach everyone who needs it.

Bringing Care Closer to Home

BrawnBand doesn’t need a hospital bed or a rehab facility. You can use it at home, on your schedule, in your own space.

This means more people—especially in smaller towns and rural areas—can access advanced muscle recovery support without needing to travel long distances or wait for expensive appointments.

It puts control back in your hands. And we think that’s exactly where it belongs.

Built for India, Built for You

Most EMS devices available today are imported. They’re expensive, hard to service, and not always made with Indian users in mind.

BrawnBand is proudly designed and made in India. It’s built to work with the needs, habits, and recovery styles of Indian patients.

From price to portability, we’ve thought about what will actually help people—and then built it into BrawnBand.

When you choose it, you’re not just buying a device. You’re joining a community that believes in local innovation, real recovery, and human dignity.

Final Words: Strength Starts Within

Recovery after limb loss is about more than replacing what’s gone. It’s about rediscovering the strength that’s still there.

With every pulse, every contraction, every session—BrawnBand helps you tap into that strength. It keeps your muscles alive. It keeps your nerves active. And most importantly, it helps you feel in control again.

It’s a small band. But it makes a big difference.

If you’re looking to rebuild strength, prepare for a prosthetic, or simply feel more connected to your body again—BrawnBand is here to help.

Schedule a free demo today at www.robobionics.in/bookdemo and take the next step in your recovery journey—with support, science, and care that never quits.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

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