Home Visit Prosthetic Services in Indian Cities: What’s Possible

Home Visit Prosthetic Services in Indian Cities: What’s Possible

Getting a prosthetic is a big step. It’s not just about replacing what was lost—it’s about rebuilding life. But visiting a clinic in a busy city can feel hard. The travel, the waiting, the crowds—it can be too much, especially for someone recovering from an amputation.

What if the clinic came to you instead?

That’s where home visit prosthetic services come in. In cities across India, this idea is slowly becoming real. Skilled professionals now visit homes to measure, fit, and fine-tune prosthetics—right from the comfort of your living room.

It’s changing lives quietly, with care and dignity. In this blog, we’ll explore what’s possible, how it works, who it helps, and how to get started. If you or someone you love needs a prosthetic but can’t travel far, this could be the answer you’ve been waiting for.

Let’s dive in.

Why Home Visit Prosthetic Services Matter

The Challenge of Travel for Patients

For many people who need prosthetics

For many people who need prosthetics, just getting to a clinic is a struggle. Crowded buses, uneven roads, long train journeys—these aren’t easy when you’ve lost a limb.

Even getting in and out of a cab or walking across a large hospital building can feel overwhelming.

This is especially true for elderly people, recent amputees, or those with other health issues.

Traveling for care shouldn’t feel like another battle. And that’s why home visits are so important.

Emotional Ease and Privacy

A clinic can be a busy place. There are strangers around. Waiting rooms can feel cold. You may not feel like explaining your situation to people you’ve never met.

At home, it’s different.

You’re in a space you know. You’re surrounded by family. That comfort makes everything easier—from opening up about your needs to trying on your new prosthetic for the first time.

Home services give people the privacy and confidence they deserve.

Faster, More Personalized Care

When a prosthetic professional visits your home, they see how you live. They notice your flooring, furniture, and daily routine.

This helps them design a better fit for your life—not just your limb.

They might adjust the prosthetic differently if they know you climb stairs daily. Or they might suggest a grip that works better for your kitchen setup.

This kind of personal care is hard to get at a clinic.

What a Home Visit Looks Like

The First Step: Consultation Call

It usually begins with a phone call. You explain your situation—what kind of prosthetic you need, your medical history, and your daily challenges.

The clinic may ask for pictures or videos. This helps them understand your current condition before visiting.

At RoboBionics, we also explain how the home visit works, what tools we’ll bring, and how you can prepare.

It’s all about building trust before stepping into your home.

On-Site Assessment and Measurements

During the visit, a trained prosthetist or technician will examine your residual limb. They’ll check skin condition, muscle strength, and flexibility.

They’ll also take detailed measurements. This part is crucial for ensuring the prosthetic fits well.

You may be asked to do simple movements like lifting your arm or walking a few steps.

Everything is done gently, with patience and care.

Fitting, Testing, and Adjustments

Some clinics offer trial prosthetics on the first visit. Others may return with the device after custom-building it.

Either way, the next big step is fitting.

You’ll try on the prosthetic, move around with it, and give feedback. If anything feels tight, heavy, or off-balance, the technician will adjust it.

They’ll make sure you feel confident using it before they leave.

At RoboBionics, we also give a demo of how to maintain the device, charge it (if it’s electronic), and clean it.

Training and Support at Home

Wearing a prosthetic is not just about strapping it on. It’s about learning how to live with it.

That’s why good home visit services also include basic training. You might learn how to open a bottle, hold a spoon, or type on your phone using your new hand.

The goal is to help you feel independent again—step by step.

Support doesn’t end with the visit. You’ll get a number to call if you have questions later.

Sometimes, a follow-up home visit is also planned for fine-tuning.

Where These Services Are Available in India

Metro Cities Leading the Way

Home visit prosthetic services

Home visit prosthetic services are growing fastest in cities like Mumbai, Delhi, Bengaluru, and Pune. These cities have better infrastructure, higher demand, and more trained professionals.

If you live in these areas, getting a home consultation is now easier than ever.

At RoboBionics, we’ve already served patients across several metros—and we’re expanding fast.

We believe convenience should be a part of care.

Tier 2 Cities Catching Up

Smaller cities like Nagpur, Indore, Lucknow, and Coimbatore are also beginning to offer home visits.

The demand is rising as awareness grows. People in these cities are now asking, “Can you come to us?”

And in many cases, the answer is yes.

We’re working with local partners and prosthetic centers to reach more homes in these areas.

Rural Access and Future Plans

Reaching rural areas is still a challenge—but it’s not impossible. In some cases, patients from villages come to a nearby town, where our team meets them in a friend or relative’s home.

It’s a small step, but a powerful one.

In the future, we hope to launch mobile prosthetic vans—fully equipped units that can bring care to even the most remote areas.

That’s our dream: prosthetic care without boundaries.

Types of Prosthetics Available for Home Visits

Myoelectric Hands and Arms

One of the most advanced options available today is the myoelectric prosthetic. These devices respond to your natural muscle signals.

With just a small movement or flex in your upper arm or stump, you can open, close, or rotate your prosthetic hand.

At RoboBionics, we offer the Grippy™ Bionic Hand for home fitting in select cities. It’s lightweight, battery-powered, and designed to feel like an extension of your own body.

We’ve made it simple to use. You don’t need to press buttons or tap screens. Your body does the talking.

And yes, we can show you how it works—all in your own home.

Mechanical Hands and Fingers

Not everyone needs or wants an electronic prosthetic. Some people prefer something simpler, with no wires or batteries.

That’s where mechanical prosthetics come in.

The Grippy Mech Hand and Grippy Mech Finger are perfect for users who need a durable, low-maintenance device. These are activated through simple movements like wrist or shoulder motion.

They’re great for people who work with their hands, live in humid areas, or just want something easy to use.

We offer these options during home visits as well, often with instant fittings or quick adjustments.

Partial Hand or Finger Solutions

Sometimes, a person doesn’t need a full hand. They may have lost just a few fingers—or a part of their palm.

For these cases, partial prosthetics can make a world of difference. Tasks like typing, holding a pen, or using a phone become possible again.

During home visits, we assess these needs very carefully. Every millimeter matters in a finger prosthetic. That’s why we take our time to measure and test the best fit.

And yes, these devices can be customized for right or left hand, and even color-matched for skin tone.

Pediatric Prosthetics

Children need special care. Their bodies grow, their needs change, and they live in a world of school, play, and dreams.

Pediatric prosthetics must be light, safe, and fun to use.

At RoboBionics, we offer child-friendly designs and fittings. During home visits, we talk to both the child and the parent. We want the little one to feel excited—not scared.

We also help parents understand how to care for the prosthetic and watch for changes as the child grows.

A smiling child with a working hand? That’s the best kind of success.

The Technology Behind At-Home Prosthetic Fittings

Portable Tools for Precision

Gone are the days when prosthetic fittings

Gone are the days when prosthetic fittings needed heavy equipment or lab tools. Today’s technicians carry portable devices that do everything—from taking 3D measurements to printing alignment guides.

We use calipers, scanners, socket testing tools, and adjustable molds that can be fitted on the spot.

Even electronic hands like Grippy™ can be tested and demoed in your home, with no extra setup.

All we need is a clean, well-lit corner and a chair.

Real-Time Adjustments

During a clinic visit, if something feels off, you usually have to wait for another appointment to get it fixed. But in a home visit, we fix things then and there.

If the grip is too loose, the fit too tight, or the balance feels wrong—we adjust it immediately.

That means less waiting, less worry, and a better experience.

We also carry spare parts, extra sockets, and tools for reshaping the grip or wrist angle. It’s like bringing a mini-clinic into your living room.

Digital Support After the Visit

Home visits don’t end when we walk out the door.

Most modern prosthetics now come with digital support—through apps, video calls, or even remote diagnostics.

If your Grippy™ hand needs a software check, we can often guide you through it over a WhatsApp call.

If your mechanical finger starts to feel stiff, we can send a step-by-step video to fix it—or schedule another home visit.

Our aim is not just to deliver a device. It’s to stay connected, so you feel supported long after the visit.

Real People, Real Stories

Shalini from Pune: A Mother’s Comeback

Shalini lost her hand in an accident two years ago. As a mother of two young kids, she was heartbroken—not just by the loss, but by the idea that she couldn’t care for her children the way she used to.

Traveling to the clinic was hard. Her husband worked full-time, and the kids were too small to stay home alone.

Then she heard about our home visit services.

We visited her twice. First to assess, then to fit. Within a month, she had a Grippy™ Bionic Hand—and her life changed.

Today, she cooks, braids her daughter’s hair, and even packs tiffins with ease. “I feel like myself again,” she told us, smiling through tears.

Ramesh from Bengaluru: Getting Back to Work

Ramesh worked in a hardware shop, lifting tools and managing supplies. After an injury took his right hand, he lost not just a limb, but his job.

He couldn’t afford to miss more work for clinic visits.

So, we came to him.

We fitted him with a Grippy Mech Hand—tough, strong, and built for movement. After just one home visit and one follow-up, he was back behind the counter.

Now, he serves customers with pride and says, “Customers notice the hand, then forget about it. That’s how natural it feels.”

Nazma from Delhi: Dignity at Home

Nazma is 70. She lost her arm due to diabetes. Her son tried taking her to a clinic, but the crowds and long walks drained her.

So we brought the clinic to her.

She now uses a custom mechanical arm to do simple tasks—eat by herself, comb her hair, and even fold her own clothes.

“She wanted dignity,” her son told us. “And you gave it back to her.”

Scaling Home Visit Services: What Businesses Need to Know

Think Like the Patient, Not the Provider

To build a successful home visit service,

To build a successful home visit service, you must design it around the user—not your business model.

It’s easy to focus on logistics, margins, or technician schedules. But what truly matters is how the service fits into a patient’s life.

Does the appointment time work for their family?

Can your team explain things clearly in regional languages?

Is your technician trained not just in prosthetics, but also in empathy?

A home visit is an intimate service. It happens in someone’s personal space. Your staff is not just representing your brand—they’re becoming part of that family’s healing journey.

This human-centered mindset should drive everything—from your SOPs to your marketing tone.

Build Micro-Regional Hubs, Not Just City Offices

One mistake providers often make is trying to serve a large region from one city center. This leads to long travel times, inconsistent service, and stressed-out technicians.

Instead, think micro.

Create smaller service hubs within large metro areas. For example, instead of just “serving Mumbai,” create clusters—like Navi Mumbai, Thane, and South Mumbai—each with local technicians and standby support.

This improves response time and reduces travel fatigue.

You’ll also connect better with communities and build stronger local trust.

Train for Soft Skills, Not Just Fittings

Your best technician is not the one who fits a socket fastest—it’s the one who makes the patient feel safe.

Home visits are different from clinic work. There’s no front desk. No manager nearby. Your team is the face, voice, and spirit of your brand.

That’s why soft skills training is essential.

Roleplay real scenarios. Teach how to explain prosthetic use in simple language. Train them to spot non-verbal discomfort. Make follow-up calls part of their job, not a nice-to-have.

When patients feel cared for, they refer others. Word of mouth becomes your most powerful marketing tool.

Offer Tiered Packages Based on Need

Not every home visit has to be a full fitting. Create tiers—consult-only visits, trial fittings, adjustment check-ins, and full delivery visits.

Each tier should have a clear price, scope, and timeline. This helps set expectations and builds trust.

Also, make sure to offer flexible scheduling—weekends, evenings, or emergency options—especially for working users and caregivers.

Add value at every touchpoint. Even a WhatsApp check-in after a visit can build loyalty.

Use Digital Tools to Strengthen Offline Care

Even if your service is in-person, your follow-up can be digital.

Create simple mobile dashboards for users to track appointments, care tips, warranty timelines, or maintenance videos.

Send reminders for checkups. Offer one-click support requests. Add real patient stories as motivation inside the app.

This hybrid model keeps users engaged, reduces physical visits, and shows that you care long after the sale.

It also makes your business future-proof—and more scalable without losing the personal touch.

How to Book a Home Visit for Prosthetic Fitting

Reaching Out the Right Way

Booking a home visit should be easy. And at RoboBionics, it is.

You can start by visiting our website and filling out a simple form:
https://www.robobionics.in/bookdemo

You can also call or WhatsApp us. Just say where you’re located, what kind of help you need, and if you’ve used a prosthetic before.

Our care team will guide you step by step. They’ll help schedule your home visit, explain the process, and answer your questions—no matter how small.

We’re not in a hurry. We’re here to listen.

Preparing for the Visit

Once the date is set, we’ll tell you how to get ready.

You don’t need a hospital setup. Just a clean space, a well-lit corner, and a quiet hour or two.

Wear comfortable clothes. Have someone with you if you feel nervous. Keep your medical reports ready.

And most importantly—bring your questions. This is your time.

We’ll come with tools, trial devices, and a lot of heart.

Follow-Up and Next Steps

After the first visit, we may schedule a second one for fitting or training. Or we may offer video support, depending on what you need.

You’ll also receive printed or digital care guides, emergency contact info, and tips for daily use.

We stay with you on this journey—not just during visits, but long after.

What It Costs—and What It’s Worth

Pricing That Respects Your Budget

We know that prosthetic care can feel expensive.

We know that prosthetic care can feel expensive. Especially when it’s high-tech or custom-made.

That’s why we’ve worked hard to keep things affordable. Our home visit fees are transparent and fair. No hidden charges.

And the devices—whether it’s a Grippy™ Bionic Hand or a Mech Finger—are priced way below most imported models.

Grippy™ starts at ₹2.15 lakh, while mechanical options are often below ₹1 lakh.

Compared to foreign prosthetics that cost over ₹10 lakh, this is a game-changer.

EMI and Payment Plans

Can’t pay all at once? No problem.

We offer easy EMI options, in partnership with trusted financial providers. You can pay in small parts—monthly or quarterly—without pressure.

If you’re eligible, we’ll help you apply for disability support schemes or CSR-backed funding too.

Our goal is simple: get the right prosthetic on the right person, at the right time.

Money should never stop you from moving forward.

Dos and Don’ts for Home-Based Prosthetic Care

What to Do

Do clean your prosthetic regularly, as advised.

Do follow up with your care team if something feels odd, loose, or painful.

Do practice using your device daily—even just a few minutes.

Do let your family be part of your journey. They’ll make it easier.

Do stay positive. Healing is not a straight line.

What Not to Do

Don’t skip appointments or delay your fitting.

Don’t try to fix or adjust your prosthetic yourself.

Don’t wear it for too long in the beginning—your skin needs time to adjust.

Don’t compare your journey with someone else’s. Every story is different.

And most of all, don’t give up.

The Future of Home-Based Prosthetic Care in India

More Cities, More Lives Touched

Home visit prosthetic services

Home visit prosthetic services are just beginning in India. But the growth is real—and personal.

At RoboBionics, we started with one city. Now, we serve homes in multiple metros and tier 2 cities.

And we’re not stopping.

We’re building networks with local clinics, launching mobile care vans, and training more technicians every month.

Our dream? Every Indian—no matter where they live—should have access to world-class prosthetic care at home.

Smarter Tech, Simpler Lives

We’re also investing in smarter tools. AI-based grip controls, lighter materials, touch feedback—all being built here in India.

And we’re designing them for real lives. Not lab tests.

Devices that work in Indian kitchens. That hold chai glasses. That help with rangoli. That feel like a part of you.

And you’ll be able to try all this at home.

Care That Moves With You

Home care is not about staying still. It’s about moving better, with dignity and freedom.

And that’s what this service is all about.

Whether you’re a student, a worker, a parent, or a retiree—this is for you.

So when you’re ready, open the door. We’ll be there.

Final Thoughts: Bringing Hope Home

You don’t have to fight traffic, climb hospital stairs, or wait in long lines.

You don’t have to choose between comfort and care.

With home visit prosthetic services, you can heal where you feel safest. You can grow stronger in your own space.

At RoboBionics, we’re not just bringing prosthetics. We’re bringing back confidence, control, and joy.

One doorstep at a time.

If this sounds right for you or someone you love, let’s talk.

Schedule your home visit today:
https://www.robobionics.in/bookdemo

Because care doesn’t belong in a building. It belongs with people.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.