Helping Indian Patients Train with Low-Cost Adaptive Devices

Helping Indian Patients Train with Low-Cost Adaptive Devices

In India, thousands of amputees receive prosthetic devices each year. But fitting the device is only the first step. The real challenge begins after—when patients must learn to use it in daily life.

Training is essential, but advanced rehab tools are often too costly for many families and clinics. This gap leads to frustration, poor adoption, and in many cases, the device being left unused.

The good news is that effective training does not always need expensive equipment. With creativity, the right guidance, and simple adaptive devices, patients can practice at home and in clinics—without heavy costs.

This article explores practical ways Indian patients can train with low-cost adaptive devices. It also highlights how clinics, caregivers, and families can make rehab accessible, engaging, and effective.

Why Training Matters More Than Just the Device

A Prosthetic Without Training Becomes a Burden

When patients receive a new prosthetic hand or leg

When patients receive a new prosthetic hand or leg, there is excitement at first. Families hope life will return to normal quickly. But without proper training, most patients struggle.

The device may feel heavy. Movements may feel awkward. Tasks that should be simple, like holding a glass of water, can seem impossible. Frustration grows, and many patients eventually stop using the device.

The real problem is not the prosthetic—it is the lack of structured training that teaches the brain how to work with it.

The Brain Needs Time to Adjust

Every movement starts in the brain. When a prosthetic is introduced, the brain must rewire itself to control it. This process is called neuroplasticity.

Neuroplasticity allows the brain to create new pathways, but it does not happen instantly. It takes repetition, patience, and consistent effort. Training gives the brain the signals it needs to adapt.

Without regular practice, the brain does not fully accept the prosthetic as part of the body. This is why proper rehab is just as important as the device itself.

Training Builds Confidence and Independence

Patients who train regularly see progress—even in small steps. Holding an object for a few seconds longer, gripping with more control, or completing a simple task all boost confidence.

This confidence pushes them to keep trying. It also reduces dependence on family members for daily activities. Over time, training transforms the prosthetic from something unfamiliar into a trusted part of life.

Low-Cost Training Solutions Are the Key in India

In many Indian clinics, advanced rehab equipment is too expensive. Families in rural and semi-urban areas cannot afford long sessions in distant centers.

This is where low-cost adaptive devices play a vital role. Simple, affordable tools can help patients train effectively at home or in small clinics. With the right guidance, they can achieve the same brain adaptation as those using advanced systems.

Making training accessible is not only practical—it is essential for long-term success.

The Challenges Indian Patients Face in Training

Distance From Rehabilitation Centers

Many patients in India live far from cities where prosthetic centers are located. Traveling long distances for frequent training sessions is costly and time-consuming.

As a result, patients often attend only a few sessions after receiving their device. Without ongoing practice, the brain does not get enough repetition to adapt. This leads to slow progress and eventual abandonment of the prosthetic.

Limited Awareness About Neuroplasticity

Most patients and families do not know that the brain must be trained to control the prosthetic. They expect the hand or leg to work immediately, just like the natural one did.

When they experience difficulty, they think the device is faulty or that they are not capable of using it. This lack of awareness creates frustration and stops them from continuing training.

Educating patients and caregivers about neuroplasticity is the first step in overcoming this barrier.

Financial Constraints

Formal rehab programs can be expensive, especially when advanced training equipment is used. Many families in rural and semi-urban India cannot afford prolonged therapy.

Even transport, accommodation, and lost wages add to the cost of rehabilitation. This makes low-cost, at-home adaptive training devices essential for ensuring long-term success.

Emotional and Social Pressures

Amputees often face stigma in their communities. Some feel embarrassed to train in front of others. Others lose motivation because family members unintentionally compare their progress to unrealistic expectations.

Without emotional support, patients may give up even if they have the potential to improve. Building confidence is as important as physical training.

Device Discomfort and Abandonment

If the prosthetic is uncomfortable, too heavy, or difficult to control, patients avoid wearing it. Without regular use, training becomes impossible.

In India, this often leads to devices being abandoned in a cupboard—unused and forgotten. The solution lies not just in better prosthetic design but also in patient-centered training methods that build trust and ease.

Designing Low-Cost Adaptive Devices for Training

Why Simplicity Matters

In India, most patients do not have access

In India, most patients do not have access to high-tech rehab centers or robotic simulators. If adaptive devices are too complex or costly, they will never reach the majority of people who need them.

That is why simplicity is the most important design principle. A good training device should be light, affordable, and easy to use at home. It should not require electricity, internet, or complicated instructions.

When training is simple, patients are more likely to practice daily. And daily practice is what rewires the brain.

Using Everyday Objects as Adaptive Tools

Low-cost training doesn’t always require specialized devices. Many household items can double as adaptive tools if used in the right way.

A sponge ball can help patients practice grip strength. A steel tumbler filled with water can train balance and control. A towel can be used for pressing, folding, or twisting motions that activate muscle signals.

These objects are familiar, affordable, and easy to replace. Most importantly, they connect training to real life, which makes the brain pay more attention.

Purpose-Built Low-Cost Devices

While everyday items are useful, purpose-built adaptive devices can make practice more structured. For example, a simple resistance band like BrawnBand from RoboBionics helps activate and strengthen the residual muscles that send signals to a prosthetic hand.

This kind of device doesn’t cost much, but it provides focused training that builds both muscle memory and neuroplasticity.

Similarly, lightweight training boards with objects of different textures, shapes, and weights can help patients practice fine motor skills in a more systematic way.

Gamification to Keep Patients Engaged

One of the biggest challenges in rehab is boredom. Repeating the same task every day can feel tiring, especially when progress is slow.

Gamified training solves this. With simple apps or even paper-based scoring systems, patients can track their progress like a game. For example, counting how many times they can pick up an object in one minute and trying to beat their own score the next day.

This approach makes practice fun. And when patients enjoy training, the brain stays more engaged and learns faster.

Training Devices Must Be Portable

Many Indian patients travel for work or live in small houses with limited space. If a training device is bulky or difficult to carry, it will not be used regularly.

Portable designs are key. A patient should be able to put the device in a bag, take it to work, or use it while sitting at home. The easier it is to access, the more likely they are to stick with the routine.

Safety and Comfort Cannot Be Ignored

Low-cost does not mean low-quality. Training devices must still be safe and comfortable to use. If they cause pain, skin irritation, or strain, patients will abandon them.

Soft padding, adjustable resistance, and simple instructions make adaptive devices more patient-friendly. The design should always keep the end user in mind—someone who may not be medically trained but still wants to practice on their own.

Bridging the Gap Between Clinic and Home

The biggest benefit of low-cost adaptive devices is that they extend training beyond the clinic. Instead of relying only on short therapy sessions, patients can continue practicing at home.

This bridge between clinic and home is essential in India, where regular travel is often not possible. Adaptive devices give patients independence, control, and the opportunity to train daily without added financial stress.

How Clinics Can Introduce Low-Cost Training Into Their Rehab Programs

Start With Patient Education

The first step is awareness.

The first step is awareness. Most patients believe a prosthetic should work instantly, like a natural limb. When it doesn’t, they feel discouraged.

Clinics can change this by starting every fitting with a simple explanation: “Your brain controls this hand. The more you practice, the better your brain will learn.”

Even a short talk or demonstration helps patients understand that training is not optional—it is the most important part of success.

Create Basic Training Kits for Patients

Instead of sending patients home empty-handed, clinics can provide small, low-cost training kits. These could include a sponge ball, a towel, a lightweight plastic cup, and printed instructions with pictures.

Such kits cost very little to prepare but give patients the tools they need to keep practicing daily. They also remind families that rehab doesn’t stop at the clinic door.

Over time, clinics can brand these kits, turning them into a unique service that sets them apart from competitors.

Use Group Training Sessions

Individual therapy is ideal, but it isn’t always practical in busy or resource-limited centers. Group training can be an effective alternative.

When patients practice together, they learn from each other’s struggles and successes. It reduces feelings of isolation and creates a sense of community.

For clinics, group sessions also save time and allow one therapist to support multiple patients at once, making rehab more affordable and scalable.

Track Progress in Simple, Visible Ways

Patients often feel like they are not improving, even when they are. Clinics should make progress visible.

This can be done by recording short videos during early sessions and comparing them with later progress. Or by using a simple chart where each successful grip, hold, or release is marked.

When patients see improvement with their own eyes, their confidence grows. And with confidence comes consistency.

Train Families to Support the Process

In Indian households, family plays a huge role in recovery. But without guidance, relatives may unintentionally discourage patients by saying things like, “Why isn’t it working yet?”

Clinics can solve this by offering short family training sessions. Teach caregivers how to encourage without pressure, how to celebrate small wins, and how to remind patients gently to practice.

A supportive home environment doubles the chances of long-term device use.

Partner With Local Innovators

India has a growing ecosystem of startups creating affordable rehab tools. Clinics can partner with them to introduce low-cost adaptive devices to patients.

For example, RoboBionics offers products like Grippy™, BrawnBand, and gamified rehab apps designed to work in Indian conditions. These partnerships give clinics affordable, effective tools while giving patients better chances at success.

By showcasing these innovations, clinics also position themselves as leaders in modern, accessible care.

Helping Patients Stay Motivated With Low-Cost Adaptive Devices

Motivation Is as Important as Movement

Even when adaptive devices are affordable and accessible

Even when adaptive devices are affordable and accessible, patients may lose motivation if they don’t see quick results. Training feels slow, progress feels invisible, and frustration builds.

That is why keeping patients motivated is just as important as giving them the right tools. A motivated patient will keep practicing even on difficult days, and that consistent effort is what leads to brain adaptation.

Celebrate Small Wins Every Day

Progress in prosthetic training is often measured in tiny steps. The first time a patient picks up a spoon without dropping it. The first time they hold a glass of water for five seconds longer than before.

Clinics and families should celebrate these small wins. Saying, “That was better than yesterday,” or clapping after a small achievement makes a big difference.

These celebrations may feel minor, but they build emotional momentum. They remind the patient that every attempt counts.

Turn Practice Into a Game

Repetition is necessary, but it can also feel boring. To make training engaging, turn it into a game.

For example, challenge the patient to see how many times they can grip and release an object in one minute. Keep track of the score and encourage them to beat their own record the next day.

This playful competition adds energy to the process. It also helps the brain stay curious and attentive during training.

Involve Peers or Community Support

When patients train alongside others with prosthetics, they feel less isolated. Seeing another person succeed makes them believe they can succeed too.

Community-based group sessions or peer mentoring programs can create this effect. Even small gatherings in a clinic or village hall can give patients the motivation they need to continue.

In rural areas, local health workers or ASHAs can also organize group check-ins to track progress and encourage patients together.

Make Motivation Part of the Routine

Motivation should not be treated as an afterthought. It should be built into every training routine.

Simple practices like keeping a progress diary, setting weekly goals, or recording video milestones make patients feel proud of their journey. Families can also take photos of improvements to show how far the patient has come.

These habits remind patients that they are moving forward, even when the journey feels slow.

The Role of Technology in Low-Cost Adaptive Training in India

Smartphones as Training Partners

In rural and urban India alike, smartphones have become common

In rural and urban India alike, smartphones have become common. They can be powerful tools for prosthetic training when used creatively.

Patients can record their practice sessions and watch them later. This gives the brain extra feedback and helps patients notice small improvements they might otherwise miss. Families can also share these videos with therapists for quick guidance without long travel.

Even a simple timer or reminder app can help patients stay consistent with daily training.

Gamified Rehab Apps

Training often feels repetitive, which can lower motivation. Gamified apps turn practice into something fun and interactive.

For example, RoboBionics has developed a Gamified Rehabilitation App that allows patients to see their progress as part of a challenge. They earn points, complete levels, and get visual feedback for their effort.

This kind of digital engagement keeps patients practicing longer and more often, which strengthens neuroplasticity. It also makes rehab more exciting for younger users who may otherwise lose interest quickly.

Tele-Rehab to Reach Remote Patients

Traveling long distances to prosthetic centers is a barrier for many Indian patients. Tele-rehab provides a solution.

With video calls, therapists can guide patients through simple exercises using the adaptive devices they have at home. They can correct posture, suggest adjustments, and provide encouragement—all without the patient leaving their village.

This not only saves costs but also ensures consistent practice, which is critical for brain adaptation.

Data Tracking for Better Progress Monitoring

Digital tools can also track progress in ways that motivate patients. Apps or wearable sensors can count repetitions, measure grip time, or log daily activity.

For patients, this creates visible proof of improvement. For clinics, it provides valuable data to refine training programs and offer more personalized support.

Even simple tracking, like using a WhatsApp group where patients report daily practice, can keep engagement high.

Affordable, Locally Built Innovations

India is home to many startups creating cost-effective solutions for adaptive training. Devices like RoboBionics’ BrawnBand stimulate muscles to strengthen signals to the brain, making prosthetic control easier.

Because these tools are designed for Indian conditions, they are more affordable, durable, and practical than imported alternatives.

By combining such innovations with simple tech like smartphones and tele-rehab, clinics can bring advanced brain-based training within reach of every patient—whether in a metro city or a small rural village.

Building Sustainable Rehab Models for Low-Income Patients

Affordability Must Be Built Into the System

For many patients in India, the cost of long-term rehab is just as overwhelming as the cost of the prosthetic itself. Travel, therapy sessions, and time away from work make consistent training difficult.

That’s why sustainability depends on affordability. Clinics must design rehab models that work even for families with very limited resources. This can mean shorter but more frequent sessions, shared group training, or home-based programs that require minimal spending.

When rehab is affordable, patients stay engaged for the long term.

Focus on Home-Based Training

Most Indian patients cannot visit clinics regularly. That makes home-based rehab essential.

By giving patients simple adaptive devices and clear instructions, clinics can extend the training environment into their homes. This keeps the brain practicing daily, even when professional supervision is not possible.

Home-based models also reduce travel costs, making them more practical for low-income families in rural areas.

Build a Strong Support System Around the Patient

Patients in low-income settings often feel isolated during their recovery. They may have fewer opportunities to meet peers who are going through the same challenges.

This is where community and family support becomes vital. Clinics can create local peer groups, encourage families to take an active role, and train local health workers to provide simple follow-up support.

When the patient feels supported by the people around them, they are less likely to give up.

Use Partnerships to Lower Costs

Prosthetic centers don’t have to carry the full cost of rehab programs alone. Partnerships with NGOs, government health programs, and startups can provide resources and tools at lower costs.

For example, NGOs working in rural health can help distribute adaptive devices or train ASHAs to support basic rehab practices. Local startups like RoboBionics can provide affordable prosthetics and muscle training tools.

These partnerships make rehab more sustainable while also expanding the reach of brain-based care.

Train Health Workers to Carry Rehab Forward

Not every village will have a therapist or prosthetist. But almost every village has ASHAs or community health workers. By training them in simple neuroplasticity-based rehab methods, clinics can multiply their impact.

These workers don’t need to deliver complex therapy. They just need to guide patients in daily practice, check progress, and provide encouragement.

This approach ensures that rehab doesn’t stop when the patient leaves the clinic—it continues in the community at very little cost.

The Business Case for Low-Cost Adaptive Training in India

Reducing Device Abandonment

One of the biggest challenges for prosthetic providers is abandonment. A patient receives a device, but within months it ends up in a cupboard, unused. This hurts both the patient and the clinic.

Low-cost adaptive training directly reduces abandonment. When patients see progress through simple, consistent practice, they are more likely to keep using the prosthetic daily. For businesses, this means happier patients, stronger reputations, and higher trust in their services.

Creating Affordable Value-Added Services

Clinics often limit themselves to fitting and adjustments. But adding structured, low-cost rehab services creates new value streams. Simple rehab kits, group training packages, and digital follow-up programs can all be priced affordably while still generating revenue.

These services not only help patients but also set clinics apart in a competitive market. Families will prefer a provider who offers long-term support rather than one who simply delivers the device.

Building Loyalty and Word-of-Mouth Growth

In India, word of mouth remains one of the strongest drivers of healthcare decisions. A patient who feels supported during rehab is far more likely to recommend a clinic to others.

By offering affordable adaptive training, clinics can build deeper trust with patients and their families. That trust leads to long-term loyalty, repeat visits, and organic referrals that no marketing budget can buy.

Aligning With India’s Healthcare Priorities

India’s healthcare system increasingly emphasizes accessibility, affordability, and community-based care. Clinics that adopt low-cost adaptive training align themselves with this national mission.

This opens opportunities for partnerships with government programs, CSR initiatives, and NGOs—all of which are looking for sustainable, community-driven health solutions.

By showing commitment to affordable neuroplasticity-based rehab, prosthetic centers can position themselves as leaders in inclusive healthcare.

Conclusion: Making Adaptive Training a Standard, Not a Luxury

The True Value of a Prosthetic

A prosthetic is not just a device

A prosthetic is not just a device—it is a bridge between independence and limitation. But that bridge only works if the brain learns how to cross it.

Without training, even the most advanced prosthetic can fail. With consistent, affordable training, even simple devices can change lives.

Low-Cost Does Not Mean Low Impact

In India, success lies in solutions that are simple, scalable, and affordable. Low-cost adaptive devices are not a compromise—they are the key to ensuring that every patient, whether in a city or a small village, gets the chance to adapt and thrive.

The most powerful changes often come from small tools, daily routines, and family encouragement. When these elements come together, the brain adapts, the device becomes natural, and the patient regains confidence.

A Call for Action

For prosthetic centers, caregivers, and health workers across India, the message is clear: low-cost adaptive training must be part of every rehab journey. It is not optional. It is not secondary. It is the difference between success and failure.

At RoboBionics, we are committed to building this future. Through innovations like Grippy™, BrawnBand, and our gamified rehab app, we are making brain-friendly, affordable solutions available to every corner of India.

Let’s make sure no prosthetic goes unused, no patient loses hope, and no brain is left behind. Book a free demo with RoboBionics today.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

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4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

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5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

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6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

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6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.