EMI and Financing Options for Prosthetic Hands in India

EMI and Financing Options for Prosthetic Hands in India

Getting a prosthetic hand is not just a medical decision—it’s a life-changing step toward independence and confidence. But for many people in India, especially after the emotional and physical challenges of amputation, the cost of a prosthetic can feel like a heavy burden.

Modern prosthetic hands, especially myoelectric or bionic ones, are designed with advanced technology that offers precision, comfort, and natural movement. However, these devices often come with a high price tag. While the value they bring is unquestionable, paying the entire amount upfront can be difficult for most families.

That’s where EMI and financing options come in. They make it possible to get the right prosthetic hand without waiting years to save up. Instead of one large payment, the total cost can be broken into small, manageable installments—often with low or zero interest.

In this article, we’ll explore every aspect of prosthetic hand financing in India—how EMI works, what medical loans are available, which organizations offer flexible payment plans, and how you can choose the right one based on your needs and income.

Understanding the Real Cost of Prosthetic Hands in India

The Different Price Ranges of Prosthetic Hands

The cost of a prosthetic hand

The cost of a prosthetic hand in India depends on technology, materials, and how closely the device replicates natural movement. Mechanical prosthetics, which use simple body motion for control, are the most affordable.

These usually range between ₹30,000 and ₹70,000 and are durable, low-maintenance, and ideal for users who need basic functionality.

More advanced versions, like myoelectric prosthetic hands, are far more sophisticated. They respond to muscle signals from the residual limb, allowing the user to open, close, and grip objects effortlessly. These can cost anywhere from ₹2 lakhs to ₹10 lakhs or more, depending on brand and customization.

Customization and Design Factors

Every prosthetic is unique because every person’s body, lifestyle, and comfort needs are different. Women, for instance, often require lightweight and aesthetic designs that blend naturally with their clothing and activities.

Customization may involve tailored sockets, skin-tone silicone gloves, or advanced grip patterns. While this personalization adds cost, it also ensures better comfort and confidence.

In practical terms, a custom-designed prosthetic might add 10–20% to the total price—but it significantly improves usability and appearance.

Long-Term Maintenance and Servicing

When budgeting for a prosthetic hand, it’s important to consider maintenance. Parts like gloves, batteries, and sensors need occasional replacement.

Routine servicing, socket re-lining, or software calibration may be required every year or two. Over five to seven years, these costs can total ₹30,000 to ₹1 lakh, depending on the model.

Financing options often include maintenance add-ons, letting you pay for servicing through small EMIs instead of sudden out-of-pocket expenses.

Regional Price Variations Across India

The cost of prosthetics can also change based on location. Clinics in metro cities like Delhi, Mumbai, and Bengaluru may charge more than those in smaller towns due to imported materials and advanced testing facilities.

However, several regional prosthetic centers now partner with financing institutions to ensure equitable access across India. So, even if your clinic is in a smaller city, you can still avail of EMI options through national medical lenders.

Comparing Indian and Imported Prosthetics

India now produces many high-quality prosthetic hands locally. Domestic manufacturers like Robobionics have helped bring costs down without compromising performance.

Locally made prosthetics typically cost 30–40% less than imported models while offering similar functionality. For those exploring EMI options, this can make monthly payments far more manageable.

Still, imported models may appeal to users who need specific advanced functions, like multi-grip control or wireless connectivity. Financing helps bridge that affordability gap by making such technology attainable.

Why Upfront Payment Is a Challenge

Most people don’t plan for prosthetic costs in advance—it’s an unexpected medical expense that arises after surgery or trauma.

Paying several lakhs upfront can strain household savings or disrupt other financial priorities like rent, education, or family care.

That’s why medical EMIs and financing options are crucial—they allow users to get their prosthetic when they need it most, not years later.

The Role of Financing in Accessibility

Financing doesn’t just make prosthetics more affordable—it makes them more inclusive. It ensures that cost is never the reason someone has to live without full mobility.

Flexible EMI options enable individuals from different income groups to access the same quality of technology, comfort, and design.

It’s not about lowering quality to match affordability; it’s about creating smarter payment solutions that fit real lives and real budgets.

How EMI and Financing Work for Prosthetic Hands in India

Understanding What EMI Means

EMI, or Equated Monthly Installment

EMI, or Equated Monthly Installment, is a simple concept. It allows you to break down the total cost of a product into smaller, fixed monthly payments.

When it comes to prosthetic hands, this means you can get fitted and start using your device immediately while paying gradually over time.

The EMI amount usually includes the base price divided by the chosen tenure—ranging from three months to three years—along with a small interest rate if applicable.

Why EMI Makes Prosthetics Accessible

For most families, paying ₹2–5 lakhs at once is difficult, especially after medical expenses for surgery, therapy, and recovery. EMI options make this easier by distributing the cost into comfortable parts.

Instead of viewing prosthetic care as an expense, it becomes an investment—one that you can manage alongside your other monthly responsibilities.

This payment flexibility allows people to focus on physical healing and emotional recovery, rather than worrying about finances.

How Financing Differs from Regular EMI

While EMI options are often offered directly by prosthetic providers or banks, medical financing goes a step further.

Financing is a formal loan or credit line specifically designed for healthcare. It can cover not just the prosthetic hand but also fitting, customization, and post-care costs.

Some financing programs even include insurance coverage, ensuring your device is protected in case of accidental damage or loss.

The Role of Medical Loan Providers

Several financial institutions in India specialize in healthcare loans. Companies like Bajaj Finserv, Tata Capital, HDFC Bank, and ICICI Bank now offer medical loans or EMI cards for prosthetic fittings.

These institutions typically partner with clinics and manufacturers, allowing patients to apply directly through the prosthetic center.

The approval process is fast—often within 24 to 48 hours—and requires minimal paperwork such as identification, income proof, and a quotation from your prosthetist.

Zero-Cost EMI Options

Zero-cost EMIs have become popular for medical treatments in India. In these plans, you pay only the product’s actual price divided into equal parts—no added interest.

Many prosthetic manufacturers, including Robobionics, work with financial partners to offer such zero-cost EMI plans.

This approach removes the extra financial strain that comes with interest-based loans, making it ideal for individuals or families already managing other medical expenses.

Short-Term vs Long-Term EMIs

Short-term EMI plans usually last from three to six months. These are ideal for smaller or mechanical prosthetics that cost under ₹1 lakh.

For more advanced prosthetics like myoelectric hands, longer EMI tenures—12, 24, or even 36 months—are available. These let users enjoy advanced technology with smaller, easier payments.

The flexibility to choose the tenure allows each user to balance cost with comfort, depending on their income and financial priorities.

Financing Through Hospitals and Clinics

Many hospitals and rehabilitation centers have started offering EMI directly through tie-ups with finance companies.

Once your doctor prescribes a prosthetic hand, the hospital or prosthetic provider can connect you to their partnered lender. The entire process, from quotation to disbursal, happens on-site.

This setup simplifies things for patients, as they don’t have to approach banks separately or handle multiple forms.

Documentation and Application Process

Applying for EMI or financing is straightforward. You’ll need to provide your Aadhaar card, PAN card, income proof (such as salary slips or bank statements), and a cost estimate for the prosthetic hand.

In some cases, co-applicants like family members can help you qualify by submitting their income proof.

Once approved, you sign an agreement with the lender or provider, and the payment is made directly to the prosthetic manufacturer or clinic. You then start repaying the amount monthly through auto-debit or online payment.

Financing for Women and Special Schemes

Some financial programs offer exclusive EMI schemes for women, especially those supported by government or NGO-backed initiatives.

These may include lower interest rates, delayed first payments, or subsidies under specific empowerment programs.

Banks like State Bank of India and private lenders often collaborate with women-focused organizations to make healthcare financing more equitable and affordable.

This is particularly important in rural and semi-urban areas, where women often hesitate to seek prosthetic care due to financial dependence or limited awareness.

Customized Payment Schedules

Some prosthetic centers offer flexible installment schedules beyond fixed EMI structures.

If your income fluctuates—say, you are self-employed or running a small business—you can choose seasonal or stepped EMIs. This means smaller payments initially that gradually increase as your financial situation improves.

Such personalization ensures that no one is excluded from rehabilitation due to rigid payment terms.

Maintenance and Upgrade Financing

As prosthetic technology evolves, users may want to upgrade or replace components over time. Many financing institutions now include upgrade clauses, allowing you to take a new loan to replace your older model.

This makes it possible to switch to lighter, more advanced, or battery-efficient prosthetics without paying the full price again upfront.

Maintenance packages can also be added to your EMI, ensuring that servicing, battery replacements, or cosmetic glove renewals are covered throughout the tenure.

Collaboration Between Clinics and Lenders

Reputed prosthetic providers like Robobionics often act as facilitators between users and finance companies. They help users choose the right EMI plan, submit paperwork, and ensure the prosthetic is delivered quickly after approval.

This integrated approach reduces waiting time. Instead of weeks, users can get their prosthetic hand within days after financing approval.

It also brings peace of mind because everything—from documentation to payment tracking—is handled transparently under one system.

Why Financing Is Better Than Waiting

Delaying prosthetic fitting due to cost often leads to other problems. The longer the gap between amputation and prosthetic use, the harder it becomes for muscles and nerves to adjust.

Financing allows early intervention, which improves adaptation and long-term comfort. It lets users start training and rehabilitation at the ideal time for recovery.

In short, EMI options don’t just ease financial pressure—they help you heal better, faster, and with more confidence.

Types of EMI and Loan Options Available for Prosthetic Hands in India

Bank-Based Medical Loans

Several major banks in India

Several major banks in India now offer medical loans that can be used for prosthetic fittings. These loans are categorized under health or personal loans and are designed to cover all types of treatment-related costs.

Banks such as HDFC, ICICI, Axis, and State Bank of India have specialized medical financing divisions. They typically offer quick approvals, flexible tenure, and competitive interest rates ranging from 9% to 15% per year.

Once approved, the loan amount is transferred directly to the prosthetic provider or the user’s account, and repayment starts within one or two months.

For salaried individuals, approval is straightforward with payslips and bank statements. For self-employed applicants, income tax returns and business proof may be needed.

Non-Banking Financial Companies (NBFCs)

Non-banking financial companies have become a major source of medical financing in recent years.

Organizations like Bajaj Finserv, Tata Capital, and Hero FinCorp provide specialized healthcare loans with minimal paperwork and quick online approvals.

They often offer zero-cost EMIs for prosthetic users through partnerships with medical equipment providers like Robobionics. These plans allow the cost to be divided evenly without extra charges, provided payments are made on time.

NBFCs are known for being flexible—they approve loans based on digital documentation and offer instant eligibility checks, making them ideal for those who want to avoid the formalities of traditional banks.

In-House EMI Programs from Prosthetic Providers

Some prosthetic manufacturers and clinics now offer their own financing programs.

At Robobionics, for example, patients can access in-house EMI plans tailored to their budget and treatment type. These are simpler than loans, as approval is done internally and linked directly to your treatment schedule.

In-house EMIs can cover everything from prosthetic customization to aftercare. Since the provider handles both the product and payment, the entire process stays transparent and convenient.

Credit Card EMI Conversions

Another easy way to finance your prosthetic is through your credit card.

Most banks allow you to convert large medical expenses into EMIs directly through your credit card provider. Depending on your limit, you can split payments into 3-, 6-, 9-, or 12-month tenures.

This method is quick because approval is instant—no documentation or separate loan process is needed. However, interest rates may be slightly higher than those offered by medical lenders.

For users who already have a stable income and strong credit history, this is often the fastest option.

Government and Public Sector Loan Options

Some public sector banks offer special medical loan products under welfare initiatives. For instance, Canara Bank and Bank of Baroda provide loans under social responsibility programs to fund rehabilitation aids for people with disabilities.

Interest rates for these loans are often lower than private lenders, and repayment terms are flexible for low-income applicants.

Women may also benefit from interest subsidies under women’s welfare or empowerment schemes that promote healthcare access.

Microfinance Institutions and Rural Programs

In rural India, microfinance institutions (MFIs) and cooperative societies are increasingly helping patients finance prosthetic hands.

These programs are especially helpful for women who lack formal banking access but are part of local self-help groups. The approval process is community-based, requiring fewer formal documents.

Repayments are made weekly or monthly in small, manageable amounts. In some cases, NGOs or local government health departments help subsidize the interest cost.

This model ensures even rural and small-town users can afford modern prosthetics without large upfront payments.

Employer-Linked Medical Advances

Some companies and government organizations offer medical advances or loans to employees for health-related needs.

If you work in an office, hospital, or government department, you can approach your HR department for details. Many companies allow employees to deduct the cost of medical devices, including prosthetics, through salary-linked EMI deductions.

This approach keeps repayment simple and interest-free in many cases. It’s especially useful for working women who want a discreet and direct way to finance their prosthetic.

Insurance-Linked Financing

If you already have partial prosthetic coverage through your insurance policy, some financial partners allow you to combine insurance payouts with EMI financing.

For instance, you can use your insurance to pay 40–50% of the cost and cover the remaining amount through monthly installments.

This hybrid approach works well when your prosthetic costs exceed your policy’s sub-limit or if your insurer delays full reimbursement.

NGO Partnerships and Charitable Programs

Several non-profit organizations in India have tie-ups with prosthetic manufacturers and lenders to support low-income users.

These partnerships often provide subsidized EMI options or zero-interest loans. NGOs such as Rotary, Lions Clubs, and regional disability support groups sometimes sponsor part of the amount, making repayment easier.

They also help applicants with documentation, counseling, and awareness—especially in areas where access to banking is limited.

Combining Different Financing Channels

You don’t always need to depend on one financing method. Many patients combine small portions from different sources—like an insurance claim, a short-term personal loan, and a credit card EMI—to complete their prosthetic purchase.

This strategy ensures flexibility without putting pressure on a single repayment schedule. Your prosthetic provider can help you calculate an ideal mix that minimizes interest and spreads costs evenly.

Evaluating EMI Tenure and Interest

Choosing the right EMI plan means balancing monthly affordability with overall interest cost.

Shorter tenures (6–12 months) reduce the total interest but require higher monthly payments. Longer tenures (24–36 months) lower your monthly burden but may slightly increase total payment due to interest.

Some banks offer an “interest holiday,” allowing you to start repayment after one or two months—helpful if you need time to recover or resume work after surgery.

A good prosthetic provider will always guide you through these options, ensuring that your financial decision supports—not hinders—your recovery journey.

Importance of Comparing Offers

Before finalizing a financing plan, it’s worth comparing a few lenders. Some may charge processing fees or penalties for prepayment, while others allow early closure without charges.

Even a small difference in interest rates can save you thousands of rupees over the loan period.

Online EMI calculators provided by most banks can help you estimate monthly payments before committing. This ensures transparency and confidence before you sign.

How to Choose the Right Financing Plan for Your Prosthetic Hand

Matching the Plan to Your Financial Situation

Choosing the right EMI or

Choosing the right EMI or financing option for your prosthetic hand begins with understanding your income pattern and expenses.

If you have a fixed monthly salary, a traditional EMI plan with consistent monthly payments might work best. It allows predictability—you know exactly how much you owe every month.

For self-employed individuals or small business owners, income may fluctuate. In such cases, flexible EMI options, where payments can be smaller at the start and grow over time, are more practical.

Your goal should be to find a plan that keeps you financially comfortable while ensuring timely payment. The prosthetic hand should improve your daily life, not become a financial strain.

Considering Interest Rates Carefully

Interest rates vary between lenders. Private banks may offer rates between 9% and 15%, while NBFCs might range from 12% to 18%. Zero-cost EMI options are the most desirable, but they’re usually available only through specific partnerships between clinics and finance providers.

Before committing, always confirm whether the “zero-cost” plan has any hidden processing fees or upfront charges.

A slightly longer tenure with a fair rate can sometimes be better than a short-term plan that strains your monthly budget.

The key is to look at total repayment cost—not just the monthly amount.

Knowing What’s Included in the EMI

It’s common for prosthetic financing to include more than just the hand itself. Some plans cover fitting, adjustments, aftercare, and servicing. Others may even include accessories like silicone gloves or cosmetic finishing.

Ask for a detailed breakdown before signing the agreement. Understanding what’s included prevents confusion later when you go for maintenance or training.

If your prosthetic provider offers optional add-ons like extended warranties or servicing packages, check if they can be bundled into the EMI. That way, all essential costs are covered from the start.

Tenure and Total Repayment Period

The tenure you choose defines both your comfort and total expense. Shorter terms mean fewer months of payment but higher EMIs; longer terms ease monthly pressure but may slightly increase overall cost due to interest.

If your financial situation is stable, shorter terms are ideal to finish payments sooner. But if you’re recovering or adapting to a new work routine, a longer tenure gives breathing space.

It’s often wiser to start with an affordable monthly amount rather than pushing yourself for an early closure. Once your finances improve, you can prepay or close the loan early in most cases.

Prepayment and Flexibility Options

Flexibility matters in financing. Some plans allow early closure without penalty, while others charge a small fee for prepayment.

If you expect to receive insurance reimbursements, bonuses, or any lump-sum payments later, look for a plan that allows prepayment.

Closing the loan early saves interest and helps you become debt-free faster. Many banks even offer part-payment options, letting you reduce the remaining EMI balance anytime.

The Role of Credit Score

A good credit score can help you secure lower interest rates and easier approvals.

If your score is above 700, lenders are more likely to offer favorable terms. If it’s lower, don’t worry—NBFCs and in-house EMI programs are often more flexible and consider your overall circumstances rather than just credit history.

If your prosthetic provider partners directly with lenders, they may even help negotiate approvals based on medical urgency or rehabilitation need.

Comparing Providers Before You Decide

Different prosthetic clinics offer different financing options. One may partner with a specific bank, while another works with multiple NBFCs.

It’s worth comparing not just the interest rates but also service quality. A provider who handles all paperwork and ensures smooth claim processing saves you stress and time.

Ask about approval speed, EMI processing time, and post-sale support. Fast delivery with transparent billing should always be your priority.

Asking the Right Questions

Before finalizing your financing plan, ask questions like:

  • What exactly does the EMI cover?
  • Is there an advance payment or processing fee?
  • What happens if I miss one installment?
  • Can I make additional payments to close early?
  • Does the plan include servicing or upgrades?

These small details can prevent confusion and ensure that your financing experience remains as smooth as your prosthetic journey itself.

Taking Advantage of Partnerships

Top prosthetic manufacturers often collaborate with finance institutions to make rehabilitation affordable.

Robobionics, for example, partners with trusted healthcare lenders and NBFCs to offer simplified EMI options. These partnerships mean instant approvals, zero hidden charges, and flexible tenures tailored for users across income levels.

When choosing your provider, confirm if such partnerships exist—it can save you significant money and time.

Balancing Functionality and Budget

You may not always need the most advanced prosthetic model right away. Sometimes, starting with a simpler version and upgrading later is more practical.

A lightweight mechanical or semi-myoelectric prosthetic might serve your immediate needs perfectly while keeping costs lower.

Once you’ve adjusted to your new routine, you can explore more advanced prosthetics with higher grip precision or electronic controls. Financing can make these upgrades affordable later.

Thinking Long-Term

Your prosthetic is not a one-time expense—it’s part of an ongoing journey. Over time, you may need servicing, refitting, or replacement. When selecting a financing plan, consider the long-term relationship with your provider.

A good prosthetic center offers lifetime support, easy access to spare parts, and continued care even after your payments are complete.

Long-term partnership ensures that your prosthetic hand remains comfortable, durable, and reliable through every stage of your life.

Emotional and Practical Confidence

Financing is not just about money—it’s about dignity and choice. When you can access the best technology without delay, you regain confidence faster.

You don’t have to compromise on function or design due to immediate financial limits. You can move forward knowing that your recovery is backed by a plan built around your needs.

Every monthly payment becomes a step toward freedom, mobility, and independence.

Financial Literacy and Awareness

One of the biggest barriers to rehabilitation in India isn’t just cost—it’s awareness. Many users don’t know that EMI and medical financing options even exist.

Healthcare literacy programs and patient counseling can bridge this gap. When prosthetic providers educate users about these options, it changes outcomes dramatically.

At Robobionics, every consultation includes a financial discussion. Users learn what options fit their situation best so they can focus on getting back to their daily life without unnecessary delay.

The Role of Family in Decision-Making

In most Indian households, health decisions involve the family. Choosing a financing plan is no different. Discuss the EMI plan openly with your family members—they can help assess affordability and share the responsibility if needed.

Many women, for instance, benefit from having a family co-applicant, which can improve loan eligibility and lower interest rates.

Making the decision together ensures peace of mind for everyone involved.

Supporting Women Through Financial Inclusion

Women in India often face unique challenges in accessing healthcare finance. Many rely on others for financial decisions or lack formal income proof.

To address this, several programs now offer women-specific EMI plans or microloans for medical devices. These initiatives promote autonomy by recognizing women not just as dependents but as independent healthcare consumers.

Robobionics actively works with partners to ensure that women can access prosthetic hands easily—without complicated paperwork or bias.

Future of Financing in Prosthetic Care

The financing landscape for prosthetics in India is evolving rapidly. Digital approval systems, healthcare credit cards, and fintech platforms are making medical payments more seamless.

Soon, AI-based eligibility systems will allow instant approvals based on your profile and medical need. With these advancements, no one will have to delay their prosthetic journey because of finances.

The goal is to create a future where quality prosthetics are as accessible as any other essential healthcare service.

Final Thoughts

Financing a prosthetic hand is not just about paying in parts—it’s about making recovery possible when it matters most.

Whether you choose a bank loan, an NBFC EMI, or an in-house payment plan, the goal is the same: regaining independence without financial anxiety.

With today’s growing range of EMI and financing options, no one should have to postpone their recovery or settle for less than what they need.

At Robobionics, we believe that mobility and dignity should never depend on affordability—they should be available to everyone, at every stage of life.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.