Can EMS Improve Prosthetic Control in Upper Limb Amputees?

Can EMS Improve Prosthetic Control in Upper Limb Amputees?

For many upper limb amputees, the journey does not end with getting a prosthetic hand or arm. The real challenge begins with learning how to control it with ease and confidence. Even the most advanced prosthetics depend on one key factor — the user’s ability to generate clear and reliable muscle signals.

This is where problems often arise. After surgery, residual muscles may become weak, underused, or inconsistent in sending signals. Without strong and steady input, controlling a prosthetic can feel frustrating, tiring, and less natural.

Electrical Muscle Stimulation, or EMS, is being explored as a way to change this. By gently activating the muscles of the residual limb, EMS may not only keep them strong but also improve the clarity of signals sent to the prosthetic. The question is: can this really make prosthetic control better for upper limb amputees?

In this article, we will explore that question in depth. We will look at how prosthetics work, why muscle strength and nerve signals matter so much, and how EMS fits into the picture. We will also discuss practical applications for patients, families, and rehabilitation centers, along with the long-term potential of EMS in transforming upper limb prosthetic use.

How Prosthetic Control Works in Upper Limb Amputees

The Role of Residual Muscles

Modern prosthetics, especially myoelectric ones

Modern prosthetics, especially myoelectric ones, rely on residual muscles in the arm or forearm to function. These muscles generate small electrical signals when the user thinks about moving the missing limb. Sensors in the prosthetic detect these signals and translate them into movement, such as opening or closing a hand. Without strong and responsive muscles, the signals can be too weak or inconsistent to control the prosthetic smoothly.

The Importance of Clear Myoelectric Signals

Every movement in a prosthetic hand depends on the clarity of myoelectric signals. If the signals are weak, the prosthetic may respond slowly or not at all. If they are unclear, the prosthetic may misinterpret commands, leading to clumsy or unintended actions. This makes daily activities — like holding a cup, typing, or buttoning a shirt — far more difficult.

Challenges After Amputation

After surgery, the body goes through major changes. Muscles that once controlled the hand or arm may shrink from lack of use, a process called atrophy. Nerve signals can also become less coordinated. Together, these challenges make it harder to produce the steady signals a prosthetic needs. Many amputees struggle with this stage, feeling frustrated that their new prosthetic does not feel natural.

The Role of Rehabilitation in Control

Rehabilitation is key to overcoming these challenges. Through exercises, therapy, and training, amputees can strengthen residual muscles and retrain their nerves. This not only helps with physical strength but also improves the quality of myoelectric signals. Stronger signals mean smoother, more natural prosthetic movements, which builds confidence and independence in daily life.

Why Muscle Strength and Control Matter for Prosthetic Use

Muscle Strength as the Foundation

A prosthetic hand is only as good as the muscles that control it.

A prosthetic hand is only as good as the muscles that control it. When residual muscles are strong, they send steady and powerful signals to the prosthetic sensors. This makes it easier to perform smooth movements like gripping, lifting, or rotating. Without this foundation, the prosthetic feels less like a part of the body and more like a heavy tool.

The Link Between Strength and Endurance

It is not enough for muscles to be strong for a short time. Prosthetic users need endurance to use their device for hours each day. Weak muscles tire quickly, which means the prosthetic becomes harder to control as the day goes on. This often leads to frustration and, in some cases, rejection of the prosthetic altogether.

Fine Motor Control for Daily Tasks

Many of life’s daily activities depend on precise movements. Buttoning a shirt, holding a pen, or picking up small objects require fine motor control. This control comes from consistent and clear muscle signals. If the muscles lack coordination, the prosthetic cannot move with the needed accuracy, making simple tasks stressful.

Challenges in Building Muscle Strength After Amputation

Atrophy in Residual Muscles

Once the limb is lost, the muscles that once connected to it are used less frequently. Without exercise or therapy, these muscles shrink and weaken. This atrophy makes it difficult to produce strong signals for the prosthetic, slowing down the rehabilitation process.

Nerve Confusion and Phantom Signals

Nerves do not always adapt smoothly after amputation. Some send false signals, leading to phantom sensations. Others fire irregularly, making it harder for prosthetic sensors to interpret them correctly. This nerve confusion adds another layer of difficulty for amputees learning to control their device.

Emotional and Physical Fatigue

Strengthening residual muscles takes time and effort. Many patients feel discouraged when they cannot see immediate results. Combined with the physical pain of recovery, this emotional fatigue sometimes causes people to lose motivation. Without consistent training, progress slows, and prosthetic control suffers.

Introducing EMS as a Supportive Tool

What EMS Does for Residual Muscles

Electrical Muscle Stimulation provides a way to activate muscles

Electrical Muscle Stimulation provides a way to activate muscles without requiring full voluntary effort. By sending mild pulses through electrodes placed on the skin, EMS contracts the muscles in a controlled way. This keeps the muscles engaged, even when the patient cannot exercise them fully.

Helping the Brain-Muscle Connection

Each contraction triggered by EMS sends feedback to the brain. This feedback helps strengthen the communication between nerves and muscles. Over time, this can improve the clarity of myoelectric signals, making it easier for the prosthetic sensors to detect and respond accurately.

Preparing for Prosthetic Training

Perhaps the most important role of EMS is in preparing amputees for prosthetic training. Instead of starting with weak, underused muscles, patients enter rehabilitation with stronger, more responsive muscle tissue. This shortens the adjustment period and makes the prosthetic feel more natural, more quickly.

Practical Applications of EMS in Prosthetic Training

EMS in Rehabilitation Clinics

In clinics, EMS is often introduced during the early stages of rehab, sometimes even before a prosthetic fitting. Therapists place electrodes on targeted residual muscles and adjust the stimulation to create controlled contractions. These sessions are guided, which means therapists can check whether the muscles are responding properly and adapt the settings as needed. Patients often combine EMS with guided exercises, ensuring that stimulation translates into functional strength.

Preparing for Myoelectric Prosthetics

For myoelectric prosthetic users, clear signals are everything. EMS helps condition the muscles so that when sensors are placed on the limb, they pick up reliable signals. Clinics often run EMS sessions alongside myoelectric training, giving patients a head start. Instead of struggling with weak signals, the user begins training with stronger, sharper muscle responses. This makes it easier to practice gripping, holding, and releasing objects during therapy.

Home-Based EMS Training

One of the biggest strengths of EMS is that it can also be used at home. Portable EMS devices allow patients to continue muscle conditioning outside the clinic. Therapists usually provide guidance on electrode placement, safe intensity levels, and session duration. Home training builds consistency, which is key for long-term improvement. Patients who use EMS at home often arrive at clinic sessions stronger, making faster progress with prosthetic training.

Structuring an EMS Routine

A typical EMS program begins with short sessions, about 15–20 minutes, a few times a week. As muscles get stronger, session length and intensity gradually increase. For patients preparing for prosthetic fitting, EMS routines are often paired with functional tasks, such as practicing opening and closing motions. This bridges the gap between passive muscle training and active prosthetic use, ensuring smoother adaptation when the device is fitted.

Addressing Phantom Limb Pain During Training

Many amputees also deal with phantom limb pain, which can disrupt prosthetic training. EMS can play a dual role here by not only strengthening muscles but also calming overactive nerve signals. Patients often report reduced phantom pain after sessions, allowing them to focus more fully on learning prosthetic control. This makes EMS an even more valuable tool in the rehabilitation process.

The Benefits of EMS for Businesses and Clinics

Improving Patient Outcomes

For rehabilitation centers and prosthetic providers

For rehabilitation centers and prosthetic providers, EMS offers a way to enhance patient outcomes. Stronger muscles and clearer signals mean faster adaptation to prosthetics, fewer training setbacks, and higher patient satisfaction. When patients see results quickly, they are more motivated to continue with therapy and more likely to recommend the clinic to others.

Offering Complete Care Packages

Clinics can differentiate themselves by offering EMS as part of structured rehabilitation packages. Instead of treating EMS as an optional add-on, integrating it into recovery programs creates a complete care pathway — from surgery to prosthetic mastery. Families and patients value this holistic approach, seeing it as modern, professional, and supportive.

Reducing Dropout Rates

One of the biggest challenges in prosthetic training is dropout, when patients stop using their devices due to frustration. By making prosthetic control easier and less tiring, EMS reduces these dropouts. For businesses, this means stronger long-term engagement with patients and better success rates to showcase in reports and marketing materials.

Long-Term Role of EMS in Sustaining Prosthetic Control

Building Endurance for Daily Use

Learning to control a prosthetic is one thing — using it all day is another. Many amputees find that their muscles fatigue quickly, making the prosthetic harder to operate after a few hours. EMS helps by training residual muscles not just for strength, but also for endurance. Regular stimulation builds stamina, so patients can rely on their prosthetic for longer periods without discomfort or fatigue.

Supporting Fine Motor Skills Over Time

Tasks like writing, eating, or using a smartphone demand precision. For prosthetic users, this requires not only initial training but also ongoing muscle conditioning. EMS reinforces this by keeping muscle signals sharp and coordinated. Even years after fitting a prosthetic, patients benefit from occasional EMS sessions that refresh their control and prevent loss of fine motor ability.

Reducing Muscle Imbalance

Upper limb amputees often overuse their intact limb to compensate. This creates imbalance, strain, and sometimes pain in the stronger side. By keeping residual muscles active, EMS helps distribute the workload more evenly. This reduces the risk of overuse injuries and supports healthier long-term posture and movement patterns.

Helping During Setbacks

Recovery is rarely a straight line. Illness, injury, or even device repair periods can interrupt prosthetic training. During these times, EMS acts as a safety net. Even if the prosthetic is not in use, residual muscles stay engaged through EMS. This ensures that when training resumes, the patient does not lose months of progress and can return to control much more smoothly.

Enhancing Emotional Confidence

Prosthetic training is not just about the body — it is deeply emotional. Many amputees feel discouraged when progress seems slow. EMS provides visible and tangible signs of improvement, which boosts confidence. Seeing muscles contract and signals grow stronger reassures patients that they are on the right path. This emotional lift can be the difference between giving up and pushing forward.

Adapting EMS Into Everyday Life

Making EMS Part of Routine

For long-term results

For long-term results, EMS works best when it becomes part of a patient’s lifestyle. Just like brushing teeth or exercising, short sessions can be built into daily or weekly schedules. Patients who commit to a routine often notice steady improvements in prosthetic control, even years after amputation.

Using EMS Alongside Prosthetic Practice

Many therapists encourage patients to pair EMS sessions with functional prosthetic training. For example, a session may begin with EMS stimulation to activate the muscles, followed by practice with gripping objects or performing daily tasks. This combination helps bridge the gap between artificial contractions and real-life control, making prosthetic use smoother.

Flexibility for Changing Needs

As life changes, so do rehabilitation goals. A student may need endurance for typing, while a worker may need grip strength for tools. EMS can adapt easily by adjusting frequency, intensity, and placement. This flexibility makes it a lifelong tool that grows with the patient’s changing needs.

The Science Behind EMS for Prosthetic Control

How EMS Strengthens the Brain-Muscle Connection

When EMS contracts residual muscles, it does more than strengthen them physically. It also improves communication between the brain and the muscles. Each contraction sends signals back to the nervous system, training the brain to recognize and respond to these pathways more clearly. Over time, this “rewiring” helps reduce noise in the system and produces signals that prosthetic sensors can detect more reliably.

Neuroplasticity and Prosthetic Learning

The brain is not fixed — it can adapt and reorganize itself, a process known as neuroplasticity. After amputation, the brain struggles with the loss of input from the missing limb. EMS provides consistent input through muscle contractions, which encourages the brain to build new connections. This supports prosthetic learning, making movements feel more natural as the brain begins to accept the prosthetic as part of the body.

Evidence From Clinical Studies

Research on EMS in amputee rehabilitation is still emerging, but early results are promising. Studies show that patients who use EMS often demonstrate stronger myoelectric signals, quicker adaptation to prosthetics, and greater satisfaction in daily use. While more large-scale trials are needed, the evidence so far suggests that EMS has a valuable role in bridging the gap between muscle conditioning and prosthetic control.

Business Opportunities for Clinics and Providers

Differentiating Through Innovation

Rehabilitation centers and prosthetic providers face competition in attracting and retaining patients. Offering EMS as part of rehabilitation sets a business apart. It positions the clinic as innovative, patient-centered, and ahead of the curve in adopting modern methods. This not only draws more patients but also builds stronger relationships with surgeons, insurers, and partner organizations.

Packaging EMS as a Service

Instead of offering EMS in isolation, clinics can design structured programs that include EMS sessions alongside physiotherapy and prosthetic training. Bundled services create a sense of comprehensive care, giving families confidence that they are receiving the best possible support. These packages also allow clinics to generate steady revenue streams while delivering measurable value.

Building Long-Term Engagement

Patients often disengage once their prosthetic is fitted, even though ongoing care is crucial. By offering EMS as a long-term maintenance service, clinics can keep patients connected. Regular check-ins and EMS programs not only improve patient outcomes but also strengthen loyalty. This long-term engagement supports both the patient’s health and the clinic’s sustainability.

Demonstrating Measurable Outcomes

One of the biggest advantages for businesses is that EMS progress can be measured. Muscle strength, signal clarity, and endurance improvements can all be tracked and shared with patients. This data-driven approach helps build trust, provides material for case studies, and strengthens the clinic’s reputation as an evidence-based provider.

The Future of EMS in Prosthetic Control

Smarter Devices With Integrated Feedback

Future EMS devices may integrate sensors

Future EMS devices may integrate sensors that give instant feedback to patients and therapists. These systems could track progress, adjust intensity automatically, and even connect with prosthetic sensors in real time. Such integration would make the training process smoother, more precise, and more personalized.

Combining EMS With Virtual Training

Virtual reality and gamified rehabilitation are gaining traction in prosthetic training. Combining EMS with these tools could create highly engaging programs. For example, patients could practice moving a virtual hand while EMS activates their residual muscles. This blend of stimulation and visualization would accelerate learning and make therapy more motivating.

Accessibility and Affordability

As technology advances, EMS devices are becoming more affordable and portable. This opens doors for home-based rehabilitation programs, especially in regions where access to specialized clinics is limited. Businesses that adopt these accessible models early will play a key role in making advanced rehabilitation available to more amputees worldwide.

A Future of Integration

The real future of EMS lies not in replacing existing methods but in integrating with them. By combining EMS with physiotherapy, occupational therapy, mirror therapy, and prosthetic training, patients receive a holistic pathway to recovery. Clinics that embrace this integrated future will lead the way in setting new standards for amputee care.

Can EMS Improve Prosthetic Control in Upper Limb Amputees?

The Short Answer

Yes, EMS can make a real difference in improving prosthetic control for upper limb amputees. By strengthening residual muscles, improving endurance, calming nerve confusion, and training the brain-muscle connection, EMS helps patients generate clearer signals. These signals are the very foundation of smooth prosthetic function.

What Patients Should Know

For patients, EMS is not a miracle cure — but it is a powerful tool when used consistently. It works best as part of a structured rehabilitation plan, not as a stand-alone solution. Pairing EMS with physiotherapy, occupational training, and regular prosthetic practice brings the strongest results. Patients should also be prepared for gradual progress, as improvements build over weeks and months, not days.

What Clinics Should Do

For clinics and prosthetic providers, EMS is both a medical tool and a business opportunity. Offering EMS shows innovation, creates more complete care packages, and reduces dropout rates. Training staff to use EMS correctly, educating families about its benefits, and tracking measurable results will set businesses apart as leaders in amputee rehabilitation.

Balancing Expectation and Reality

It is important to manage expectations carefully. Not every patient will respond the same way to EMS. Some may experience dramatic improvements in prosthetic control, while others may notice only moderate gains. The key is consistency, personalization, and integrating EMS into a broader program rather than relying on it alone.

Conclusion

Upper limb prosthetics have come a long way, but their success depends on the user’s ability to generate strong, clear, and steady signals. This is where many amputees face challenges, especially in the early months after surgery. EMS provides a way to bridge the gap — keeping muscles strong, signals sharp, and the brain engaged.

For patients, EMS means more control, more confidence, and more independence. For clinics, it means better outcomes, stronger engagement, and a reputation for innovation. For families, it means hope that recovery is not only possible but also sustainable.

So, can EMS improve prosthetic control in upper limb amputees? The answer is a resounding yes — not as a magic fix, but as a trusted partner in the journey. When paired with therapy, training, and perseverance, EMS empowers patients to make their prosthetics feel less like tools and more like extensions of themselves.

The future of prosthetic control is not just about advanced devices. It is about giving the body and brain the best chance to adapt. EMS does exactly that, one pulse at a time.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.