Find out if bionic prosthetics are covered by insurance, what factors affect coverage, and how to navigate the financial aspects of advanced prosthetic care.

Are Bionic Limbs Covered by Insurance? What You Need to Know

If you or a loved one needs a bionic limb, you’re probably wondering—will insurance cover it? This is one of the biggest concerns for individuals seeking prosthetic solutions. Bionic limbs, like our Grippy™ bionic hand, offer incredible advancements in technology, helping people regain independence and confidence. But these devices can be costly, making insurance coverage a critical factor.

Unfortunately, the answer is not always straightforward. Insurance coverage for prosthetic limbs depends on several factors, including the type of insurance plan, the medical necessity of the device, and even the country or state you live in. Many people face challenges navigating the insurance process, but understanding how it works can make a huge difference in getting the support you need.

Does Health Insurance Cover Bionic Limbs?

The good news is that most health insurance plans do offer some coverage for prosthetic limbs. However, the extent of that coverage can vary greatly.

Some plans may cover a basic prosthetic limb but not an advanced bionic one. Others may place limits on how often you can replace your device or require extensive documentation to prove medical necessity.

In India, health insurance policies have started recognizing the importance of prosthetic devices, but coverage is still evolving.

Some insurance providers cover prosthetic limbs under specific conditions, while others may only reimburse a part of the cost. This is why it’s crucial to check with your insurer before making any decisions.

If you have private health insurance, you’ll need to read the fine print of your policy. Some policies may list prosthetic limbs under “durable medical equipment” (DME), while others may classify them differently. If your plan includes prosthetic coverage, it may have conditions like:

  • The prosthetic must be medically necessary (prescribed by a doctor).
  • It must be the most basic functional option (which may not include bionic features).
  • There may be a limit on the number of replacements within a certain period.

For those covered under government-sponsored health schemes in India, some state-run insurance programs may provide coverage for prosthetics, especially for individuals with disabilities.

Schemes like the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PMJAY) aim to provide financial support, but coverage for bionic limbs is not always guaranteed.

Want to know more about affordable bionic limb options? Book a free consultation with Robobionics to explore your best choices!

Understanding how to work with your insurance provider is key to increasing the chances of getting your bionic limb covered. Many people assume that if a device is medically necessary, insurance will automatically approve it.

How to Get Insurance to Cover a Bionic Limb

Understanding how to work with your insurance provider is key to increasing the chances of getting your bionic limb covered. Many people assume that if a device is medically necessary, insurance will automatically approve it.

However, the process is often more complex, requiring proper documentation, patience, and persistence.

Proving Medical Necessity

One of the most important factors in getting insurance approval is proving that a bionic limb is medically necessary.

Insurance companies typically require a prescription from a doctor or prosthetist stating why the limb is essential for daily life. The more detailed the medical documentation, the better your chances of approval.

Doctors usually need to explain how the bionic limb will improve mobility, restore function, or enhance quality of life.

They may also need to provide details about any previous prosthetic devices you have used and why they were insufficient. In some cases, insurance providers request functional assessments to determine whether a bionic limb is the best solution for your condition.

Understanding Your Policy Terms

Before submitting a claim, it is crucial to review your insurance policy carefully. Some policies cover only basic prosthetic devices, while others have specific exclusions for advanced bionic limbs.

If your policy does not explicitly mention prosthetic coverage, contact your insurance provider for clarification.

Some insurers have annual or lifetime coverage limits for prosthetic devices, meaning they may only cover a portion of the cost.

Others may require pre-authorization before approving a claim, which involves submitting paperwork in advance to ensure the device qualifies for coverage.

It is also important to check whether your insurance plan has a network of approved prosthetic providers. Some companies only reimburse costs if the device is purchased from a specific list of vendors.

Working with a provider like Robobionics can be beneficial, as we guide users through the insurance process and offer cost-effective solutions.

Handling Claim Denials

Unfortunately, many people experience claim denials when applying for insurance coverage for a bionic limb. A denial does not necessarily mean the end of the road. There are steps you can take to appeal the decision and provide additional evidence to support your case.

First, review the reason for the denial. Insurance companies often reject claims due to missing documentation, insufficient proof of medical necessity, or policy limitations. If the reason is unclear, request a detailed explanation from your insurer.

Next, gather supporting documents, including updated medical records, letters from healthcare professionals, and research showing the benefits of bionic limbs.

If your claim was denied due to policy limitations, you may be able to negotiate with your insurance provider or explore alternative coverage options.

Many insurance companies have an appeals process that allows policyholders to challenge a denial. The appeal must be submitted within a specific timeframe, so acting quickly is essential. Working with a prosthetist or an insurance advocate can improve your chances of success.

Even with insurance, the cost of a bionic limb can still be a concern. Some insurance policies only cover part of the cost, while others may exclude advanced prosthetics altogether.

Alternative Ways to Afford a Bionic Limb

Even with insurance, the cost of a bionic limb can still be a concern. Some insurance policies only cover part of the cost, while others may exclude advanced prosthetics altogether.

If you find yourself in a situation where insurance does not fully cover your bionic limb, there are other ways to make it more affordable.

Government Assistance and Disability Programs

In India, several government initiatives and disability programs offer financial aid for prosthetic devices.

Some states provide subsidies for people with disabilities, and organizations like the National Handicapped Finance and Development Corporation (NHFDC) offer loans and grants to help cover the costs.

Schemes like Ayushman Bharat or the Assistance to Disabled Persons for Purchase/Fitting of Aids and Appliances (ADIP) program may provide partial support for prosthetic devices, although coverage for bionic limbs can vary.

Many non-governmental organizations (NGOs) and charitable trusts also assist individuals in need. These organizations often work with prosthetic providers to help patients get fitted with high-quality devices at reduced or no cost.

If you are unsure about eligibility, contacting local disability support groups or medical professionals can provide valuable guidance.

Payment Plans and Financing Options

If insurance does not cover the full cost of a bionic limb, some prosthetic providers offer financing options or installment payment plans.

These allow patients to spread the cost over several months instead of making a single large payment. Companies like Robobionics understand that affordability is a major concern, which is why we work with patients to find the best financial solutions.

Some banks and financial institutions also provide medical loans specifically designed for assistive devices and prosthetics. Checking with your bank or loan provider about special healthcare financing options can be a practical way to manage costs.

Crowdfunding and Community Support

Crowdfunding has become a popular option for individuals seeking help with medical expenses. Platforms like Milaap, Ketto, and GoFundMe allow individuals to share their stories and raise funds from friends, family, and even strangers.

Many people have successfully raised enough money to cover the cost of prosthetic limbs through online fundraising.

Community support can also play a big role. Local businesses, religious organizations, and disability advocacy groups often hold fundraising events or offer sponsorships for individuals in need.

Sometimes, simply reaching out and sharing your situation with others can lead to unexpected support.

Employer and Workplace Benefits

For those who are employed, some companies offer health benefits that include coverage for prosthetic devices.

If you have workplace insurance, it is worth checking whether your plan includes prosthetic coverage and to what extent. Some employers also have assistance programs that help cover medical expenses for employees with disabilities.

In some cases, individuals who need a prosthetic limb for work-related reasons may qualify for assistance under worker’s compensation or vocational rehabilitation programs.

These programs are designed to help individuals regain mobility and continue working, which can make a strong case for financial assistance.

Finding the right way to afford a bionic limb can take time and effort, but multiple options are available. Whether it is through government support, financing plans, crowdfunding, or employer benefits, the key is to explore every possible avenue and not give up.

Before committing to a bionic limb, it is essential to take the right steps to ensure you make the best decision for your needs.

Steps to Take Before Purchasing a Bionic Limb

Before committing to a bionic limb, it is essential to take the right steps to ensure you make the best decision for your needs.

From understanding insurance requirements to testing different options, careful planning can help you get the most out of your prosthetic experience.

Consulting with a Prosthetist

A prosthetist is a key professional who helps individuals find the right prosthetic limb based on their lifestyle, needs, and medical condition.

Before making a purchase, scheduling a consultation with a certified prosthetist is highly recommended. They can assess your residual limb, discuss different prosthetic options, and determine whether a bionic limb is the best fit for you.

During the consultation, it is important to ask questions about the limb’s functionality, ease of use, maintenance requirements, and expected lifespan.

A prosthetist can also provide information on rehabilitation exercises to help you adapt to the new device. At Robobionics, we guide individuals through every step of the process, from selecting the right prosthetic to post-fitment training.

Understanding the Fit and Comfort

A bionic limb should feel comfortable and function smoothly in daily activities. Each individual has unique requirements, and not all bionic limbs will be suitable for everyone.

Trying out a prosthetic before purchasing it can help you determine whether it is the right choice. Many prosthetic providers, including Robobionics, offer trial sessions where individuals can test the device in real-life situations.

The weight, grip strength, responsiveness, and overall ease of movement should be considered during a trial. A well-fitting prosthetic should not cause excessive discomfort or irritation.

If any adjustments are needed, working closely with the prosthetist to refine the fit can make a significant difference in long-term comfort.

Checking Insurance Pre-Approval

Before finalizing the purchase, it is crucial to check whether insurance will cover the cost. Many insurance providers require pre-authorization before approving claims for prosthetic devices.

This means submitting medical records, a doctor’s prescription, and any additional documentation that proves the necessity of the limb.

Pre-approval can prevent unexpected financial burdens later on. If the insurance company requires more information, providing additional documentation promptly can speed up the approval process.

Understanding the claims process and knowing what is needed in advance can help avoid unnecessary delays.

Exploring Maintenance and Repair Services

A bionic limb is a long-term investment, and like any advanced device, it requires maintenance and occasional repairs. Before purchasing, it is important to check the warranty, availability of spare parts, and whether local service centers can provide quick repairs if needed.

Imported prosthetics often have longer wait times for repairs due to limited service centers, while locally manufactured options like Grippy™ offer faster and more cost-effective maintenance.

Having access to reliable servicing ensures that the prosthetic remains functional and in good condition for years to come.

Planning for Rehabilitation and Training

Using a bionic limb requires some level of training to adapt to its functions. Rehabilitation programs help individuals regain confidence in using their prosthetic for daily tasks.

Some bionic limbs, like Grippy™, are designed with user-friendly controls and gamified rehabilitation programs to make the learning process smoother.

Enrolling in a structured training program can significantly improve the overall experience. Learning how to perform daily activities, improving coordination, and understanding the full capabilities of the prosthetic can make it feel like a natural part of the body.

Taking the time to research, test, and prepare before purchasing a bionic limb can lead to a better experience. From insurance approvals to rehabilitation planning, every step matters in ensuring a smooth transition to a more independent life.

Getting insurance coverage for a bionic limb can be a frustrating process. Many individuals face challenges that delay or even prevent them from receiving the prosthetic they need.

Common Challenges in Getting Insurance Coverage for Bionic Limbs

Getting insurance coverage for a bionic limb can be a frustrating process. Many individuals face challenges that delay or even prevent them from receiving the prosthetic they need.

Understanding these obstacles can help you prepare in advance and improve your chances of success.

Strict Insurance Policies and Limited Coverage

One of the biggest challenges is the limitation of insurance policies when it comes to advanced prosthetic devices.

Many insurance providers cover only basic prosthetic limbs and exclude bionic limbs from their policies. Even when coverage is available, there may be strict conditions that limit the type of prosthetic allowed.

Some insurance companies consider bionic limbs to be a luxury rather than a medical necessity, even though they significantly improve mobility and independence.

This outdated classification leads to denials or partial coverage, forcing individuals to pay out of pocket for advanced features.

High Out-of-Pocket Costs

Even with insurance approval, out-of-pocket costs can still be high. Some policies only cover a percentage of the total cost, leaving the user to pay the remaining balance. There may also be deductibles, co-pays, or coverage limits that further increase the financial burden.

For those who require regular replacements or upgrades, the costs can add up over time. Since bionic limbs incorporate technology that evolves quickly, many individuals may need new models or repairs that insurance does not always cover.

Lengthy Approval Process

Insurance approvals for prosthetic limbs can take weeks or even months. The process involves multiple steps, including medical evaluations, paperwork submissions, and insurance company reviews.

If any documentation is missing or incomplete, the process can be delayed even further.

In some cases, insurers may require additional tests or proof that the bionic limb is the most appropriate option. This often involves extra visits to doctors and specialists, creating additional delays and frustration for the user.

Claim Denials and the Appeals Process

Many insurance claims for bionic limbs are denied on the first attempt. Denials can occur due to insufficient medical documentation, incorrect policy interpretation, or lack of coverage for certain prosthetic features.

When a claim is denied, users must go through the appeals process, which can be time-consuming and complex.

To appeal a denied claim, individuals need to gather additional medical records, expert opinions, and sometimes even legal assistance. This process can take months, making it difficult for individuals who need immediate access to a prosthetic limb.

Lack of Awareness Among Insurance Providers

Some insurance representatives may not fully understand the benefits of bionic limbs or the technology behind them. This lack of awareness can result in misinformation, leading to unnecessary denials or incorrect assessments of coverage eligibility.

Educating insurance providers about the medical benefits of bionic limbs can sometimes help, but this requires effort and persistence from both users and medical professionals.

In some cases, working with a prosthetist or advocacy group can help communicate the necessity of advanced prosthetics more effectively.

Navigating These Challenges

Despite these challenges, there are ways to improve the chances of getting insurance approval for a bionic limb. Working closely with medical professionals, staying informed about policy details, and preparing strong documentation can make a significant difference.

Organizations like Robobionics provide support and guidance to individuals navigating the insurance process, helping them access the prosthetics they need.

If an insurance claim is denied, persistence is key. The appeals process may take time, but with the right approach and supporting documents, many individuals have successfully overturned denials.

Seeking financial assistance through alternative funding options, such as government programs and crowdfunding, can also help cover the costs while waiting for insurance approval.

The path to getting insurance coverage for a bionic limb may not always be straightforward, but understanding the common challenges and preparing for them in advance can make a big difference.

With the right strategy and support, individuals can increase their chances of obtaining the prosthetic solutions they need for a better quality of life.

The landscape of insurance coverage for prosthetic devices is constantly evolving. As technology advances and more people advocate for improved access to bionic limbs, insurance policies are slowly beginning to adapt.

The Future of Insurance Coverage for Bionic Limbs

The landscape of insurance coverage for prosthetic devices is constantly evolving. As technology advances and more people advocate for improved access to bionic limbs, insurance policies are slowly beginning to adapt.

While challenges still exist, there are signs that the future may bring better coverage, faster approval processes, and wider accessibility for individuals in need of advanced prosthetic solutions.

Growing Recognition of Bionic Limbs as a Necessity

One of the biggest shifts happening in the prosthetics industry is the increasing recognition of bionic limbs as a medical necessity rather than a luxury.

Traditionally, insurance companies have considered prosthetic limbs as basic mobility aids rather than advanced functional devices that significantly enhance quality of life.

However, studies and real-world experiences continue to prove that bionic limbs offer major benefits in terms of independence, mental well-being, and social participation.

In countries like the United States and the United Kingdom, advocacy groups and prosthetics manufacturers have successfully pushed for policy changes that expand coverage for bionic limbs.

While India is still catching up in this area, awareness is growing. Organizations, disability rights groups, and medical professionals are working together to push for improved policies that recognize the importance of high-functioning prosthetics.

Advances in Prosthetic Technology Driving Change

With rapid advancements in prosthetic technology, more cost-effective and accessible bionic limbs are being developed. Devices like Robobionics’ Grippy™ are designed to be affordable without compromising on quality and functionality.

As these new-generation prosthetics enter the market, insurance providers may find it easier to justify coverage, especially if these devices prove to be long-lasting and cost-effective compared to traditional prosthetics.

Additionally, the introduction of 3D printing in prosthetics has reduced manufacturing costs, allowing for more affordable options. This shift could encourage insurance companies to reconsider their coverage policies, making bionic limbs more accessible to a larger population.

Government Policies and Healthcare Reforms

Government intervention plays a crucial role in shaping insurance policies for medical devices. In India, schemes like Ayushman Bharat have already made healthcare more affordable for millions.

While current government schemes offer limited coverage for prosthetics, there is hope that future healthcare reforms will include better financial support for bionic limbs.

Globally, disability inclusion is becoming a bigger focus in healthcare policies. Many governments are recognizing the economic and social benefits of helping individuals with disabilities regain full functionality through advanced prosthetic technology.

If similar policies are implemented in India, insurance companies will likely be required to expand their coverage options for bionic limbs.

The Role of Advocacy and Patient Awareness

Change does not happen overnight, but one of the most effective ways to improve insurance coverage for bionic limbs is through strong advocacy.

Patients, healthcare professionals, and prosthetic manufacturers need to continue pushing for fairer policies. The more people demand coverage and highlight the benefits of bionic limbs, the more likely it is that insurance companies will revise their policies.

Educating patients on their rights and how to navigate the insurance process is equally important. Many people do not realize that they can appeal claim denials or request policy changes through their insurance providers.

By raising awareness and encouraging individuals to advocate for themselves, the chances of securing better coverage can improve significantly.

A More Inclusive Future for Prosthetic Users

The future of insurance coverage for bionic limbs is promising, but there is still work to be done.

As technology becomes more affordable, government policies evolve, and awareness increases, insurance companies will likely face more pressure to provide better support for individuals in need of advanced prosthetics.

Until then, patients must explore all available options, from insurance to alternative funding sources, to access the prosthetic solutions they need.

At Robobionics, we are committed to making bionic limbs accessible to as many people as possible. Whether through insurance guidance, cost-effective solutions, or rehabilitation support, we strive to empower individuals with the tools they need to regain independence.

The conversation around bionic limbs and insurance coverage is often centered on cost and accessibility, but there is another side to this issue that is just as important—the psychological and social impact.

The Psychological and Social Impact of Insurance Coverage for Bionic Limbs

The conversation around bionic limbs and insurance coverage is often centered on cost and accessibility, but there is another side to this issue that is just as important—the psychological and social impact.

The ability to obtain a bionic limb through insurance not only affects a person’s mobility but also plays a major role in their mental well-being, confidence, and reintegration into society.

Restoring Confidence and Independence

For many individuals, losing a limb can be a life-changing event that impacts their ability to perform everyday tasks. Simple actions such as shaking hands, holding objects, or walking without assistance can become challenges.

A bionic limb has the power to restore these abilities, giving individuals the confidence to participate in social and professional environments again.

However, when insurance fails to cover these devices, it creates a frustrating barrier that delays or even prevents people from regaining their independence.

The emotional toll of waiting for insurance approval or facing a claim denial can be overwhelming. Many individuals who are unable to afford a bionic limb without coverage experience feelings of helplessness, frustration, and even depression.

The uncertainty of whether they will ever receive the prosthetic they need can lead to increased stress and anxiety, making the recovery process even more difficult.

Overcoming the Stigma Around Limb Loss

A major challenge faced by individuals with limb loss is the stigma associated with disability. In many cultures, including parts of India, people with disabilities often face social exclusion or are seen as dependent on others.

The lack of accessible prosthetic options, including bionic limbs, further reinforces these limitations.

When insurance policies fail to support individuals in need of prosthetics, it prevents many from fully participating in society.

Without the proper tools to regain functionality, individuals may withdraw from social interactions, avoid public spaces, or struggle to find employment.

In contrast, access to a high-functioning bionic limb can help bridge this gap, enabling users to regain a sense of normalcy and actively contribute to their communities.

The Impact on Employment and Economic Independence

Many people who experience limb loss worry about their ability to continue working. Certain professions require fine motor skills, grip strength, or mobility that may not be possible with a basic prosthetic limb.

Bionic limbs offer advanced functionality that can help individuals return to work, but without insurance coverage, these solutions remain out of reach for many.

The lack of insurance support can push individuals toward financial instability, forcing them to rely on family members or government assistance.

However, when insurance providers recognize the necessity of bionic limbs and cover their costs, users can maintain their employment and financial independence. This not only benefits individuals but also strengthens the economy by keeping more people in the workforce.

Family and Community Support Systems

The impact of insurance coverage extends beyond the individual—it also affects families and support systems. When a person is unable to get a bionic limb due to insurance limitations, their loved ones often step in to provide physical and emotional support.

While family support is crucial, it can sometimes place additional stress on caregivers who may have to assist with tasks that a prosthetic device could have helped with.

When insurance policies provide adequate coverage, individuals can regain their independence without putting extra pressure on their families.

This allows for a healthier balance in relationships and gives individuals the confidence to care for themselves rather than relying on others.

The Need for a Holistic Approach to Insurance Coverage

Insurance providers must begin looking at prosthetic coverage beyond just the financial aspect. The psychological, social, and economic impact of not having access to a bionic limb is significant, and failing to provide coverage only increases these challenges.

A holistic approach that considers the mental and emotional well-being of individuals with limb loss can lead to better policies that prioritize quality of life alongside medical necessity.

As awareness grows, more insurance companies will likely recognize the broader impact of prosthetic devices. Until then, individuals must continue to advocate for themselves, push for better coverage, and explore all available options to secure the prosthetic solutions they need.

Conclusion

Access to bionic limbs can transform lives, restoring independence, confidence, and mobility. However, insurance coverage remains a significant barrier for many individuals. While some policies provide partial support, many still fail to recognize bionic limbs as essential medical devices. Understanding insurance terms, preparing strong documentation, and exploring alternative funding options can help improve the chances of approval.

The future of insurance coverage for bionic limbs looks promising, with growing advocacy efforts, technological advancements, and policy changes gradually increasing accessibility. Individuals can play a crucial role in pushing for better coverage by educating themselves, engaging with insurance providers, and supporting advocacy groups.

At Robobionics, we are committed to making high-quality, affordable prosthetic solutions accessible to all. Whether you need guidance on insurance, rehabilitation, or prosthetic fitment, we are here to help. Book a free consultation today and take the first step toward a more independent future.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.