India-Specific Outcomes: Cashless Pathways, Follow-Up Adherence, and Real-World KPIs for Clinicians

India-Specific Outcomes: Cashless Pathways, Follow-Up Adherence, and Real-World KPIs for Clinicians

Prosthetic care in India is changing very quickly.
More people are receiving quality devices, more hospitals are building rehab teams, and more families are learning about early-fitting pathways.
But for clinicians across the country, one question matters more than anything else:
What outcomes can we realistically expect in India’s unique system, with its mix of cashless claims, busy follow-up patterns, and diverse patient lifestyles?

India needs its own outcome story—rooted in the way our patients move, work, travel, heal, and return to life.
And when clinicians track the right KPIs, support patients through cashless pathways, and guide them through consistent follow-ups, outcomes become more predictable, more meaningful, and far easier to achieve.

Why India Needs Its Own Outcome Framework

How India’s Healthcare Pathways Shape Prosthetic Recovery

Patients in India move through a mix of private hospitals

Patients in India move through a mix of private hospitals, government schemes, insurance networks, and charitable programs.
Each path affects when they receive their prosthesis, how often they return for follow-up, and how confidently they continue rehab.
Clinicians must understand these unique pathways to predict outcomes accurately.

This makes India-specific data more valuable than generic global benchmarks.

Why Cashless Systems Change the Patient’s Experience

Cashless approvals reduce the financial stress around prosthetic fitting.
Patients feel safer choosing timely care when they do not fear upfront costs.
But they also face complex paperwork, waiting periods, and the need to coordinate between hospital staff and insurance teams.

Clinicians who guide patients through this process often see better adherence and smoother rehabilitation timelines.

How Cultural and Lifestyle Factors Influence KPIs

Patients in India walk on uneven roads, climb stairs daily, travel in crowded buses, and manage long work hours.
Their environment demands high balance, strong endurance, and excellent confidence.
Standard Western KPIs do not fully capture this complexity.

Real-world Indian KPIs must reflect the way patients actually live and move.

Understanding Cashless Pathways in Indian Prosthetic Care

How Early Counseling Helps Families Navigate Insurance

Families often feel confused about coverage, documentation, or approvals.
When clinicians guide them early, delays reduce dramatically.
Clear instructions prevent gaps between surgery, fitting, and rehab.

This early support leads to faster functional recovery.

Why Transparent Cost Breakdown Improves Trust

Patients appreciate knowing what is covered, what is optional, and what steps come next.
When clinicians explain everything in plain language, families feel more secure.
This trust reduces anxiety and builds a stable foundation for rehabilitation.

A calm patient learns better and accepts their prosthesis sooner.

How Cashless Approvals Influence Follow-Up Rates

Patients who complete treatment through cashless plans often remain more connected to the clinic.
They feel supported financially and emotionally, which encourages regular follow-ups.
Better follow-up directly improves socket fit, gait training, and long-term mobility.

Cashless systems remove one of the biggest barriers to consistent care.

Follow-Up Adherence: The Most Overlooked Indian KPI

Why Patients Miss Follow-Ups in India

Distance, work schedules, transport challenges, and family responsibilities often reduce follow-up attendance.
Some patients feel they should only return if something is wrong.
Others assume early progress is enough and stop visiting the clinic.

Clinicians need strategies that make follow-up easy, predictable, and meaningful.

How Simple Reminders Improve Attendance

Patients respond well to clear reminders through phone calls, WhatsApp messages, or SMS updates.
These small touches make them feel cared for and supported.
They also reduce the hesitation many feel about “bothering the clinic.”

Consistent communication strengthens long-term adherence.

How Tele-Rehab Bridges the Follow-Up Gap

Tele-rehab allows clinicians to assess gait, activity, and comfort without requiring travel.
Patients feel relieved because they can receive help from home.
This increases follow-up rates, especially in rural areas.

Tele-guided care ensures progress continues without long gaps.

Real-World KPIs Indian Clinicians Should Track

How Step Count Reflects Daily Life in India

Indian patients often walk long distances for daily errands.
Tracking step count helps clinicians understand true mobility, not just clinic performance.
A sudden drop in steps may indicate pain, fear, or a poor-fitting socket.

Step count reveals patterns that patients rarely report directly.

Why Stair Performance Is Essential in India

Stairs are part of everyday life here—in homes, offices, and public places.
Stair comfort and speed reflect real confidence and functional ability.
Clinicians should track how safely and smoothly patients climb stairs over time.

This one KPI predicts community mobility better than many standard tests.

How Terrain Navigation Shows True Confidence

India’s roads and footpaths are uneven, sloped, narrow, and unpredictable.
Clinicians must track how patients handle these surfaces during mid- and late-stage rehab.
This KPI shows whether a patient is ready for work, travel, and outdoor independence.

It is one of the strongest indicators of long-term success.

Cashless Pathways and Their Impact on Rehabilitation Timelines

How Fast Approvals Accelerate Early Fitting

When cashless approvals come quickly, clinicians can begin fitting early.
Early fitting supports limb healing, reduces shrinkage-related complications, and speeds walking.
Patients who walk sooner often accept their prosthesis faster.

Timely approvals directly improve functional outcomes.

How Delays Affect Mobility Scores

Long waiting periods can reduce muscle strength and confidence.
Patients may lose endurance, making rehab longer and harder.
Data shows that early fitting leads to stronger AMP and TUG scores.

Delayed pathways create avoidable rehabilitation challenges.

How Clinicians Can Shorten the Approval Cycle

Clinicians play a key role by preparing documents accurately and proactively.
A well-organized file reduces back-and-forth between hospital and insurance.
This improves patient satisfaction and keeps rehab moving smoothly.

Streamlined paperwork creates better outcomes.

Turning Indian KPIs Into Meaningful Care Plans

Helping Patients Understand Why Each KPI Matters

When patients know that step count, stair performance, and terrain navigation are important, they engage more fully.
Clinicians can explain these KPIs using simple examples from daily life.
Patients then appreciate the purpose behind each exercise.

Purpose improves motivation.

Using KPIs to Personalise Training

If a patient struggles on slopes but excels at steps, clinicians can target slope training early.
If endurance is weak, sessions can focus on pacing, breathing, and gradual distance building.
KPIs reveal exactly where to focus attention.

This creates efficient, patient-centered rehabilitation.

Reviewing KPIs During Every Follow-Up

Clinicians can review KPI trends during appointments or tele-calls.
This helps patients see progress clearly and feel reassured.
Visual progress builds confidence and reduces dropouts.

Consistent KPI review strengthens acceptance and long-term use.

Why Family Involvement Matters in Indian Outcomes

How Families Influence Follow-Up Attendance

In India, family members often handle travel, appointments, or paperwork.
Their involvement can improve follow-up consistency dramatically.
Clinicians should guide families to support gently without overwhelming the patient.

Involved families help maintain discipline and optimism.

Why Families Should Understand the KPIs Too

When families know how progress is measured, they can encourage the patient at home.
They also help maintain daily routines like walking, balancing, or stair practice.
This shared understanding improves recovery outcomes.

Family awareness strengthens home-based rehabilitation.

Using Data to Strengthen Family Confidence

Clinicians can show families the patient’s improvement through graphs or simple charts.
This reassures them that the prosthesis is helping and the rehab plan is working.
A confident family creates a confident patient.

This emotional support boosts long-term prosthetic acceptance.

How India’s Environment Shapes Real-World KPIs

Why Outdoor Walking in India Requires Higher Stability

Indian streets are rarely flat.

Indian streets are rarely flat.
Patients walk on uneven lanes, broken footpaths, loose stones, and sloped entrances.
This means that even when a patient walks well inside the clinic, outdoor walking may still feel unsafe.

Clinicians must measure how well patients handle these unpredictable surfaces because it reflects the reality of daily life.

How Public Transport Tests Balance and Reaction Time

Buses, autos, and metro trains all create unique balance challenges.
Patients must stand, adjust quickly, and manage sudden movement.
Tracking how confidently a patient navigates public transport provides insight into their true functional readiness.

These abilities cannot be measured by standard Western tests, making India-specific assessment crucial.

How Footwear and Climate Affect Gait

Many Indian patients walk barefoot at home or wear loose sandals outdoors.
Monsoons make surfaces slippery.
Heat affects skin condition and prosthetic comfort.

Clinicians should track comfort, wear time, and gait variation across different footwear and weather conditions to predict long-term success.

Creating an India-Specific KPI Set for Clinics

Using Multi-Environment Gait Tests

Instead of only clinic walking tests, clinicians can observe gait in hallways, outside ramps, or safe uneven patches.
These settings reveal hesitation, confidence, and real balance challenges.
Tracking these across appointments helps clinicians personalise rehab.

A multi-environment test mirrors the patient’s true mobility demands.

Tracking Speed and Stability on Small Staircases

Most Indian homes and buildings have narrow staircases.
So clinicians must measure stair speed, handrail dependence, and step-to-step rhythm.
These give more accurate indicators of independence than generic strength tests.

If a patient can handle stairs, they can handle most essential daily tasks.

Monitoring Carrying Tasks

Indian patients often carry groceries, school bags, work materials, or water bottles.
These loads change gait speed and balance.
Clinicians can assess walking while carrying everyday items to evaluate readiness for real responsibilities.

This KPI predicts how well a patient will reintegrate into their personal routine.

How Cashless Pathways Improve Emotional Stability

Reducing Stress at the Most Vulnerable Moment

Amputation is overwhelming, and financial stress makes the process heavier.
Cashless approvals lower this burden drastically.
Patients feel relieved knowing that essential care will not drain their family’s savings.

This emotional stability improves their focus and engagement in rehab.

Encouraging Early Fitting Through Financial Ease

Many patients delay prosthetic fitting due to cost concerns.
Cashless pathways remove this hesitation, helping them begin rehab sooner.
Early fitting leads to better limb shaping, stronger confidence, and smoother early gait.

Faster starts create better long-term outcomes.

Increasing Trust in the Care System

When the process feels smooth, patients trust clinicians and hospitals more easily.
This trust becomes the foundation of long-term follow-up, adherence, and successful outcomes.
Cashless systems therefore support not only financial relief but also psychological readiness.

A trusting patient performs better during rehabilitation.

Clinician Strategies to Boost Follow-Up Adherence in India

Scheduling Appointments Based on Patient Lifestyle

Clinicians can schedule visits around market days, work timings, or crop cycles in rural areas.
This respect for the patient’s lifestyle increases attendance.
It also reduces stress and travel-related fatigue.

Flexibility improves consistency.

Offering Low-Travel Follow-Up Options

Shorter, quicker visits help patients stay involved without losing a full day to travel.
Clinics can provide express review days for on-the-spot adjustments or quick gait checks.
Patients appreciate this efficiency deeply.

Convenience increases long-term engagement.

Using Tele-Rehab as a Routine Check-In

Regular video calls let clinicians review gait, skin condition, and confidence levels.
This avoids unnecessary travel and keeps patients accountable.
Tele-rehab is especially helpful for rural families who cannot travel frequently.

This hybrid model fits India perfectly.

Tracking India-Specific Psychosocial KPIs

Confidence During Community Mobility

Confidence outdoors is often the biggest barrier for Indian patients

Confidence outdoors is often the biggest barrier for Indian patients.
Clinicians can check how comfortable they feel crossing busy streets or walking near vehicles.
This psychological KPI reflects real readiness for independence.

Confidence drives acceptance.

Fear of Falls in Crowded Places

Indian public spaces are busy and unpredictable.
Clinicians should track how the patient feels in markets, bus stands, and train stations.
A drop in fear signals real progress.

Fear reduction is one of the strongest emotional KPIs.

Social Participation in Family and Community Events

Many patients measure success by their ability to attend festivals, family gatherings, and community functions.
Clinicians can ask simple questions: Are they participating more? Are they standing longer?
These indicators reflect improved quality of life.

Social return is often more meaningful than test scores.

Making KPI Tracking Simple for Patients

Using Plain Language Instead of Medical Terms

Patients understand phrases like “walking time” or “stairs confidence” better than technical labels.
Clinicians who speak in simple, practical words build better engagement.
Patients then feel comfortable sharing honest feedback.

Clear language creates stronger communication.

Sharing Progress Through Easy Visuals

Charts, arrows, and simple graphs help patients see improvement clearly.
These visuals make data feel real and encouraging.
Patients who see progress stay motivated longer.

Visuals make learning quick and enjoyable.

Linking KPIs to Daily Tasks

Clinicians can explain KPIs through examples like cooking, walking to the shop, or climbing to the terrace.
Patients understand these instantly.
When they see that each exercise supports a daily goal, they work harder.

This approach makes rehab feel personal and relevant.

How India’s Work Culture Shapes Functional Outcomes

Understanding Long Work Hours and Physical Tasks

Many Indian jobs involve long standing, continuous walking, or repetitive tasks.
Clinicians must track endurance through KPIs tied to job demands.
This helps predict return-to-work timing accurately.

Work-specific KPIs create safer, more confident reintegration.

Tracking Sit-To-Stand Performance for Office Workers

Office workers stand frequently from low chairs and move across rooms.
Clinicians can track sit-to-stand cycles to ensure efficient transitions.
This KPI predicts whether a patient can resume desk-based roles comfortably.

Smooth transitions reflect strong functional mobility.

Monitoring Load Carrying for Manual Workers

Workers who carry tools, materials, or goods must have strong balance and endurance.
Clinicians can simulate small loads during training to see if gait changes.
This ensures safe return to physically demanding jobs.

Work readiness is a critical Indian KPI.

How Cashless Rehab Pathways Affect Long-Term Outcomes

Increasing Access to Advanced Devices

Cashless plans allow more patients to access higher-quality prostheses.
This leads to smoother walking, less fatigue, and higher independence.
Clinicians see better gait outcomes when patients are not limited by immediate cost.

Quality directly shapes mobility.

Improving Early Sock and Liner Replacements

Limb volume changes quickly.
Cashless plans help patients receive replacements on time.
Timely replacements prevent discomfort and gait deviations.

This small but crucial factor stabilizes mobility outcomes.

Supporting Lifetime Care Through Structured Plans

Many insurance plans support annual reviews.
Clinicians can use this to ensure the prosthesis remains comfortable and functional.
This consistency protects long-term mobility.

Structured care prevents decline over the years.

How Clinicians Can Turn Indian KPIs Into Predictable Outcomes

Creating Personalized Progress Maps

When clinicians map KPIs like step count, stair confidence, slope navigation, and endurance for each patient, patterns begin to appear.
Some patients improve quickly on stairs but hesitate outdoors.
Others walk long distances but struggle with turning or uneven surfaces.

By studying these patterns, clinicians can build personalised progress maps, making rehabilitation clearer, smoother, and far more predictable.

Using KPI Trends to Adjust Training Intensity

If a patient’s step count rises steadily but stair performance does not improve, the clinician knows exactly where to focus.
If wear time drops after initial success, it indicates discomfort or fear.
If outdoor confidence rises but endurance remains low, pacing training becomes essential.

This KPI-based reasoning helps clinicians intervene early and avoid slowdowns.

Helping Patients Understand the “Why” Behind Every Exercise

When clinicians connect each exercise to a clear KPI, patients understand what they are working toward.
If the goal is better slope navigation, the patient knows why balance drills matter.
If the goal is improved endurance, the patient understands the importance of pacing walks.

Clarity transforms effort into motivation and leads to stronger outcomes.

Making Follow-Up a Habit, Not a Burden

Designing Follow-Up Plans That Fit Indian Routines

Many Indian households operate on irregular schedules.
Farmers have crop cycles, shop owners have festival peaks, office workers have long commutes.
Clinicians can plan follow-ups in ways that fit these realities to reduce non-attendance.

A scheduled visit that respects the patient’s lifestyle becomes easier to maintain.

Offering Short “Check-In” Sessions

Instead of long, clinic-heavy follow-ups, clinicians can offer short five- to ten-minute check-ins.
These can be in person, over video, or through quick voice calls.
Patients appreciate the ease and feel cared for without needing to take an entire day off work.

Simple check-ins dramatically improve long-term adherence.

Making Follow-Up Predictable With Clear Scheduling

When next appointments are scheduled in advance and confirmed through reminders, follow-up attendance rises significantly.
Patients need clarity, consistency, and reassurance that their time is valued.

A predictable calendar encourages continuous care.

Monitoring Emotional KPIs in Indian Rehabilitation

Understanding the Role of Family Approval

In India, family opinion heavily influences prosthetic acceptance.

In India, family opinion heavily influences prosthetic acceptance.
If families feel confident, supportive, and positive, patients accept the device sooner.
Clinicians can observe how family members react and how this affects the patient’s mindset.

This emotional KPI matters just as much as physical performance.

Tracking Fear in Public and Crowded Areas

Markets, public transport, and festivals can overwhelm patients.
Clinicians must track confidence and anxiety in these environments to ensure emotional readiness.
A patient who can walk confidently in a clinic may still feel unsafe outdoors.

Fear reduction is a strong predictor of long-term success.

Observing Social Participation

Patients often measure their life quality through their ability to stand, walk, and interact during social or religious gatherings.
Tracking these moments gives clinicians insight into emotional recovery—something tests alone cannot show.

Social participation restores dignity and boosts acceptance.

How Clinics Can Use Data to Strengthen Patient Counseling

Turning Complex Data Into Simple Stories

Data becomes powerful when clinicians convert it into relatable stories.
For example, “Your stair performance tells me you can now climb to your terrace more safely.”
Or “Your step count shows you are walking more confidently each week.”

Simple narratives make patients feel proud and motivated.

Showing Progress Through Real Examples

Patients may not understand a 20% improvement in gait symmetry, but they understand “Your turning is smoother now; that’s why your kitchen work feels easier.”
Connecting KPIs to real life builds trust and emotional connection.

Trust supports acceptance and long-term use.

Using Data to Celebrate Wins at Every Stage

Small wins often go unnoticed.
Clinicians can highlight these moments using data—like improved balance, reduced fear, or longer wear times.
This creates positive reinforcement and boosts morale.

Celebration builds resilience and courage.

Why Clinics Need India-Specific Outcome Dashboards

Showing Progress in Environments That Match Patients’ Lives

A dashboard that includes outdoor walking, stair performance, local terrain, and endurance paints a fuller picture than a standard Western-focused dashboard.
It reflects the patient’s true mobility reality.

Clinicians gain clarity, and patients feel understood.

Making It Easier to Spot Problems

When a dashboard tracks India-specific KPIs, small declines become visible quickly.
A drop in slope performance or reduced step count signals trouble long before the patient complains.

Early detection prevents long-term complications.

Improving Communication With Patients and Families

Simple visual dashboards create better conversations.
Families feel informed, patients feel reassured, and clinicians feel prepared.

Better communication strengthens the entire rehabilitation journey.

Building a Strong Clinic Workflow Around Data

Training Teams to Understand KPIs

Clinicians, therapists, and assistants must share a common understanding of Indian KPIs.
This creates a unified approach to assessment, planning, and counseling.

Unified teams deliver consistent care.

Maintaining Standardized Testing Methods

Tests must be performed the same way every time to ensure reliable data.
Standardized stairs, walking routes, and time-of-day consistency improve accuracy.

Consistency builds credibility.

Reviewing KPI Trends in Team Meetings

Team reviews help identify early issues, share insights, and plan better interventions.
Everyone contributes to a more complete understanding of the patient’s progress.

Team-based analysis raises clinical effectiveness.

How Cashless Plans Can Transform Clinic Efficiency

Simplifying the Path From Surgery to Fitting

Cashless plans remove barriers that often delay prosthetic fitting.
Clinics can move patients from surgery to evaluation to fitting without financial uncertainty slowing progress.

Faster pathways improve outcomes.

Creating Predictable Patient Pipelines

With cashless billing, clinics can plan slots, manage resources, and schedule follow-ups more efficiently.
Predictability reduces staff stress and increases patient satisfaction.

Smooth operations improve patient experience.

Supporting Long-Term Maintenance Through Structured Coverage

Many cashless plans include review visits and component replacements.
This keeps patients engaged and prevents abandonment of the device.

Consistent coverage supports lifetime mobility.

Real-World Examples of India-Specific Outcomes

A Patient From a Rural Area Improving Through Tele-Rehab

Tele-rehab helped a farmer avoid long travel

Tele-rehab helped a farmer avoid long travel, saving time during harvest season.
Through remote gait checks and wearable step-count tracking, clinicians kept his rehab on track.
He returned to agricultural work with stability and confidence.

This showcases how Indian KPIs and flexible care can change lives.

An Office Worker Returning to Work With Confidence

An office-going patient needed strong sit-to-stand ability, long walking tolerance, and pain-free liners.
Tracking indoor navigation and endurance KPIs helped clinicians tailor a plan that matched his routine.
He returned to office life comfortably within weeks.

Work-focused KPIs transformed his rehabilitation experience.

A Homemaker Regaining Independence at Home

For a homemaker, tasks like climbing stairs, moving between rooms, and cooking mattered most.
Clinicians tracked confidence-based KPIs like kitchen standing tolerance and household mobility.
She regained active independence, boosting both physical and emotional wellbeing.

This proves that meaningful outcomes are personal and context-based.

Final Section: Building the Future of Indian Prosthetic Care Through Outcome-Driven Compassion

India Needs Its Own Data, Its Own KPIs, and Its Own Success Models

Imported benchmarks cannot fully capture how Indians live, walk, and work.
Clinicians who embrace India-specific outcomes will guide patients with greater clarity, accuracy, and empathy.
This shift builds a new standard for the entire prosthetic community.

Data Makes Prosthetic Care More Human, Not More Technical

When used with warmth, data reassures patients, strengthens family support, and gives clinicians a deeper understanding of each person’s journey.
It builds trust step by step, transforming anxiety into confidence.

Compassion powered by data becomes a powerful force for recovery.

A Future Where Every Patient Feels Seen, Supported, and Able

With clear KPIs, supportive cashless pathways, and strong follow-up systems, Indian patients can enjoy mobility that feels natural, safe, and empowering.
Clinics gain smoother workflows, families feel informed, and patients regain dignity and independence.

This is the future of prosthetic care in India—deeply human, locally relevant, and guided by meaningful outcomes.

Conclusion

India’s prosthetic landscape is changing faster than ever before, and clinicians now stand at the center of this transformation.
Patients are coming from different cities, climates, income levels, and work cultures, each carrying unique expectations and challenges.
In this diverse environment, traditional global outcome measures alone are not enough.
India needs its own outcome language—one that respects local realities, daily routines, and the emotional landscape of the Indian patient.

Cashless pathways are reshaping access by removing one of the biggest barriers: fear of cost.
When families understand that treatment is covered, their stress drops, their trust increases, and their willingness to follow through grows stronger.
This emotional stability creates a healthier environment for recovery.
It allows patients to listen, learn, and engage without the shadow of financial worry.

At the same time, India’s unique way of living demands unique KPIs.
Most patients walk on uneven paths, manage crowded spaces, navigate stairs daily, and work long hours—often in physically demanding roles.
These real-world demands shape how clinicians must measure progress.
A patient who walks perfectly inside a clinic may still feel unsafe outdoors.
A patient who performs well in controlled tests may struggle on slopes or in narrow staircases.
Only India-specific KPIs reveal the truth of daily mobility.

Follow-up adherence is the strongest link between rehabilitation and long-term success.
But in India, follow-ups are often disrupted by distance, work pressure, school calendars, travel expenses, and seasonal responsibilities.
Clinicians who simplify follow-ups—through predictable scheduling, short express visits, tele-rehab, and friendly reminders—create stronger, more reliable recovery paths.
This small shift leads to major improvements in gait stability, socket comfort, and emotional confidence.

Outcome data becomes powerful when it is explained in simple, warm, and relatable language.
Patients do not connect with technical charts, but they connect deeply when a clinician says, “Your steps are increasing, which means you’re walking more smoothly at home,” or “Your stair score tells me you can climb your terrace more safely now.”
These moments give patients a sense of progress that feels real.
They begin to trust their bodies again, and they start seeing the prosthesis as a partner rather than a burden.

Families, too, are central in India’s recovery journey.
When clinicians show progress clearly, families become more supportive and patient.
They help maintain routines, encourage practice, and celebrate small wins.
Their confidence boosts the patient’s confidence, creating a cycle of positive reinforcement that transforms outcomes.

Clinics that adopt India-specific outcome dashboards, personalized KPI maps, and cashless-guided pathways build a system that is smoother for staff, easier for families, and far more empowering for patients.
These tools turn rehabilitation from an uncertain, emotional process into a guided journey full of clarity and hope.
They help clinicians take smarter decisions, anticipate problems, and support patients from the first fitting to long-term independence.

The future of prosthetic care in India is not only about advanced devices—it is about advanced understanding.
It is about measuring what truly matters, supporting families through local systems, respecting cultural rhythms, and shaping care around each person’s real world.
When data and compassion work together, mobility becomes more natural, confidence becomes stronger, and acceptance becomes lasting.

This is how India will build a new standard in prosthetic rehabilitation:
Clear outcomes.
Strong follow-ups.
Thoughtful counseling.
Real mobility.
And compassionate care that sees the person behind every number.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

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You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

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In order for the Goods to be eligible for a return, please make sure that:

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The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

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You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

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We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.