PROMs That Matter: OPUS and DASH Score Changes Clinicians Should Expect

PROMs That Matter: OPUS and DASH Score Changes Clinicians Should Expect

Patient-reported outcomes tell a story that no test or machine can capture.
They show how a person feels, moves, and lives with their prosthesis in the real world.
Among these tools, OPUS and DASH stand out because they help clinicians understand daily function in a clear, simple way.
They reveal what is working well, what needs care, and how life changes with each adjustment, refit, or new device.

For clinicians, these scores are more than numbers.
They guide treatment.
They show progress.
And they help shape a better path for every user.

Understanding PROMs in Upper-Limb Prosthetics

What PROMs Really Tell Clinicians

Patient-reported outcome measures, or PROMs, give clinicians a window into daily life.
They show how a user feels when lifting, holding, or carrying things.
They reveal struggles that may not appear inside the clinic.

PROMs do not rely on machines or technical tests.
They come straight from the user’s experience.
This makes them powerful, personal, and deeply honest.

PROMs like OPUS and DASH help capture the small moments that matter —
how easily a user opens a door, picks up a cup, or gets dressed.
These everyday actions show whether the prosthesis truly supports their life.

Why OPUS and DASH Matter More Than Numbers

OPUS and DASH look like forms, but they measure something bigger than scores.
They measure freedom.
They measure confidence.
They measure how well a person can move without fear or pain.

Clinicians use the scores to understand how life has changed after a fitting or adjustment.
If the user struggles more after a refit, the score reveals it.
If they feel stronger and more independent, the score shows that too.

These tools also help clinicians see long-term progress.
They make it easier to compare comfort and function across weeks, months, or years.
Over time, the score becomes a story of growth, challenge, and improvement.

The Human Side Behind Every Score

Each score on OPUS or DASH comes from a lived experience.
It comes from someone trying to lift a bag, cook a meal, or type at work.
If they struggle, the score drops.
If they adapt and move with ease, the score rises.

Clinicians understand that every low score has a reason.
Maybe the socket is loose.
Maybe alignment is off.
Maybe the user feels unsure or afraid of certain movements.

Scores help clinicians uncover these hidden stories without guessing.
They help start gentle conversations that lead to real solutions.

The OPUS System and Its Role in Upper-Limb Care

What the OPUS Tool Measures

The OPUS system has different parts that look at function

The OPUS system has different parts that look at function, satisfaction, and device effectiveness.
It helps clinicians understand how well the user performs tasks like gripping, holding, and manipulating objects.

OPUS scores show how easy or difficult everyday activities feel.
They reveal whether the user can pick up light objects smoothly or handle heavier tasks.
They also touch on emotional factors like confidence and independence.

Because OPUS looks at both physical and emotional elements, it gives a complete picture.
This balanced view makes the tool valuable during fittings, follow-ups, and long-term care.

Why OPUS Is Useful in Daily Clinical Practice

Clinicians use OPUS because it captures real function.
It reflects how the prosthesis supports everyday life, not just clinic tests.

When a user reports difficulty gripping items or trouble holding objects steady, OPUS highlights those challenges.
When improvements happen, OPUS shows them clearly, making progress visible.

For clinicians, this clarity helps confirm whether the device is meeting the user’s goals.
It also helps guide adjustments, refits, and training programs.

How OPUS Reflects Real-Life Movement

OPUS looks at tasks one at a time.
It checks if a user can tie shoes, carry groceries, or use tools safely.
These tasks reflect real challenges outside the clinic.

When a user reports difficulty with simple tasks, the OPUS score drops.
This drop helps clinicians identify whether the issue is due to the prosthesis, the fit, the control strategy, or the training level.

Small improvements — like learning a new grip, improving pinch strength, or gaining stability — raise the score.
This shows that even tiny gains matter.

Understanding the DASH Score

What the DASH Score Measures

The DASH score focuses on the arm, shoulder, and hand as a complete system.
It checks how well a user performs tasks that require full arm movement.

Unlike OPUS, which centers more on hand function, DASH looks at whole-arm challenges.
It includes reaching, lifting, pushing, pulling, and fine motor tasks.

This makes DASH helpful for users with different levels of limb loss or different prosthetic designs.

Why DASH Scores Change Over Time

DASH scores shift with lifestyle, training, and comfort.
If a user becomes more active, the score often improves.
If pain increases or the socket becomes uncomfortable, the score may fall.

Clinicians watch these changes closely.
A drop may signal issues like alignment problems, socket discomfort, or reduced confidence.
A rise may show that training is working, the prosthesis fits well, or the user feels more independent.

How DASH Helps Clinicians Track Functional Progress

DASH gives a broad view of movement.
It shows how the user uses the whole arm in their daily life.

This helps clinicians understand whether the prosthesis supports all tasks — not only grip, but also reach and load bearing.
When the DASH score rises, it shows smoother, more natural movement.

It also shows whether therapy sessions or skill-building exercises are helping.
This makes the tool useful for both clinic and home rehabilitation.

Typical Changes Clinicians Should Expect With OPUS

Improvements After Initial Fitting

After a user receives a new prosthesis, OPUS scores often start lower.
This is normal because everything feels new.

As the user learns to control the prosthesis, the score begins to rise.
Small milestones, like holding a bottle or stabilizing objects, push the score upward.
This early growth is steady and encouraging.

Clinicians expect slow improvements in the first few weeks.
The biggest changes come when the user starts feeling confident with grip control.

Changes After Training and Skill Practice

With structured training, OPUS scores improve faster.
Users learn how to position their limb correctly.
They learn how to use different grips or mechanical movements.

Tasks that once felt hard become easier.
These improvements show clearly in the score.
Clinicians often see a noticeable rise after four to eight weeks of practice.

Drops That Suggest Trouble

Sometimes the OPUS score falls after months of stability.
This drop often reveals deeper issues.

It may indicate socket discomfort.
It may point to reduced control accuracy.
It may come from emotional fatigue or frustration with the device.

Clinicians use the score as an early warning.
They can address these issues before they become large problems.

Expected DASH Score Patterns for Clinicians

Early Gains With Proper Training

In early use, DASH scores usually show steady improvement.
Users begin to feel more confident using their arm for daily tasks.
Movements start feeling smoother and more natural.

As strength and skill improve, scores shift upward.
Clinicians often see the most improvement in reaching tasks and load-bearing movements.

Plateau Phases That Occur Naturally

Many users hit a plateau after several months.
This is normal and not a sign of failure.

At this stage, the prosthesis feels familiar, but the user may not explore new tasks.
Clinicians can help by introducing new activities or refining techniques.

Revisiting training can lift the score again.
Even small changes can restart progress.

Drops That Signal Fit or Alignment Issues

When DASH scores fall suddenly, clinicians pay close attention.
A drop can mean the prosthesis is not supporting larger arm movements well.

It may be due to socket discomfort, pain in the shoulder, or uneven weight distribution.
It may also indicate reduced motivation or fear of movement.

This score becomes a guide to investigate deeper reasons.

The Relationship Between OPUS, DASH, and Real-Life Experience

Why Both PROMs Matter Together

OPUS and DASH measure different

OPUS and DASH measure different parts of the same journey.
OPUS looks closely at hand tasks.
DASH looks at whole-arm function.

Together, they give a complete picture of daily life.
Clinicians rely on both to understand every level of movement.

High OPUS but low DASH may show good hand control but limited reach.
Low OPUS but high DASH may show good arm use but trouble gripping items.

This helps clinicians identify precise areas needing care.

How PROMs Guide Clinical Decisions

When clinicians see scores improving, they know the user is adapting well.
If the scores fall, they know something needs correction.

PROMs help decide whether to adjust the socket, change alignment, update the training routine, or repair the prosthesis.
These decisions shape the user’s long-term success.

The Emotional Connection to Score Changes

A rising score brings confidence.
It shows the user that their effort is paying off.
It helps them feel proud and motivated.

A falling score can cause worry.
Users may feel they are losing progress.
Clinicians support them through these moments with empathy and reassurance.

This emotional guidance is essential for long-term success.

Factors That Influence OPUS and DASH Score Changes

How Socket Fit Shapes Functional Scores

A well-fitted socket supports the limb in a way that feels natural, safe, and steady.
When the fit is right, the user can perform daily tasks without worrying about pressure, slipping, or skin problems.
This stability allows them to focus fully on what they are doing instead of thinking about discomfort or fear of losing control.
As a result, both OPUS and DASH scores often rise because the user experiences smoother movement and greater confidence.

When the fit is not ideal, every simple action becomes harder.
A small pressure point can make gripping painful.
A loose fit can cause the limb to shift during movement, creating hesitation or uneven force.
These small issues add up quickly and show clearly in the scores.
Users may start reporting difficulty holding objects, reaching overhead, or performing tasks that once felt easy.
Such changes often lower both OPUS and DASH scores and signal the need for clinical attention.

The Impact of Muscle Strength and Control

As the user becomes more skilled in controlling the prosthesis, their functional scores usually improve.
Stronger and more coordinated muscle signals help them move the prosthetic hand or arm with more accuracy.
Fine movements like picking up small items, holding fragile objects, or adjusting grip strength become smoother.
These improvements directly affect OPUS scores, which focus on hand-related tasks.

DASH scores also improve when shoulder and arm mechanics become stronger and more stable.
Users feel more confident lifting objects, reaching above shoulder height, or performing tasks that involve wider arm movement.
Without proper muscle control, these larger actions can feel tiring or awkward.
As strength and skill develop, the user experiences fewer limitations, and the scores reflect this growth.

How Daily Activity Level Influences Scores

Prom scores reflect real life, so changes in activity level often shift the numbers.
If the user becomes more active at work, school, or home, they may gain more strength and skill through repeated use.
This regular practice often boosts both OPUS and DASH scores because the limb becomes more integrated into their routine.

On the other hand, if the user becomes less active due to personal circumstances, illness, stress, or lack of confidence, the scores may decline.
When they stop challenging themselves with regular tasks, the limb may feel less natural in daily movements.
This leads to reduced efficiency and lower comfort, which can show up as a drop in the scores.
Clinicians can identify these patterns and guide the user back toward consistent, safe use.

Psychological and Emotional Factors

A person’s mindset plays a major role in how they use their prosthesis.
When users feel encouraged, hopeful, and supported, they are more willing to try new tasks, practice skills, and push through the early learning phase.
This positive mindset often leads to visible improvements in both OPUS and DASH scores because the user feels open to learning and adapting.

But when users feel unsure, anxious, or discouraged, their performance often suffers.
They may avoid tasks that once seemed easy, or they might hesitate during activities that require strength or control.
This emotional strain frequently lowers their functional scores.
Even if the prosthesis functions well, the user’s emotional state can limit their performance.
Clinicians who recognize these emotional cues can support the user better, helping them regain confidence and restore function.

How Clinicians Can Use OPUS and DASH Together

Creating a Clearer Picture of Functional Ability

When clinicians combine OPUS and DASH scores

When clinicians combine OPUS and DASH scores, they gain a deeper understanding of how the user performs tasks across the whole upper limb.
OPUS focuses on specific hand functions such as gripping, pinching, and holding objects.
DASH takes a broader view and evaluates how the arm works as a complete unit during lifting, reaching, pushing, and pulling.

Together, these two measures reveal strengths and weaknesses across different parts of the limb.
If OPUS scores are high but DASH scores are low, it suggests the user can grip well but struggles with full-arm mobility.
If the opposite happens, it may mean they can move their arm freely but have trouble controlling fine hand tasks.
This detailed comparison allows clinicians to make targeted adjustments rather than broad, general ones.

Guiding Treatment Plans With Greater Precision

OPUS and DASH help clinicians decide how to structure follow-up visits, training exercises, or socket adjustments.
For example, a rising OPUS score may show that grip function is improving, but a stagnant DASH score may reveal difficulty with overhead movement.
This helps clinicians choose exercises that strengthen the shoulder, adjust alignment, or modify the suspension system.

When both scores rise steadily, clinicians gain confidence that their intervention is working well.
When scores flatten or fall, they know it’s time to look deeper into factors such as fit, skin condition, user technique, or emotional stress.
The scores create a feedback loop that improves the quality of care.

Helping Users See Their Progress

Many users do not immediately realize how much they have improved over time.
They often forget how difficult basic tasks felt during the early weeks of prosthesis use.
By reviewing OPUS and DASH scores together, clinicians can show users clear evidence of growth.
This boosts motivation and makes users feel proud of their progress.

Tracking these scores also helps users understand that progress is not always smooth.
There may be weeks when the score remains unchanged or dips slightly.
Seeing the long-term trend helps users stay patient and committed, even when improvement feels slow.

Typical Score Changes After Specific Clinical Interventions

Changes After Socket Adjustments

A well-done socket adjustment often results in immediate improvement in comfort, stability, and control.
OPUS scores tend to rise first because users feel more confident gripping and lifting items without pain or shifting.
DASH scores also improve, but sometimes at a slower pace because larger arm movements require more practice and coordination.

If the socket adjustment does not fix the underlying issue, both OPUS and DASH may remain unchanged.
This signals the clinician that a deeper modification, such as a full refit, may be necessary.

Changes After Alignment Corrections

Proper alignment helps distribute weight evenly and ensures smoother movement of the elbow, shoulder, and hand.
Once alignment is corrected, the user often feels more balanced and less strained.
This leads to steady growth in DASH scores because lifting, reaching, and pushing become easier.

OPUS scores may also rise, but the improvement is often less dramatic unless the alignment issue was directly affecting hand control.

Changes After Strength Training or Therapy

Structured therapy improves coordination, muscle strength, and movement confidence.
OPUS scores often show early gains because the user learns better control strategies for gripping and releasing.
DASH scores improve as the user becomes more comfortable performing full-arm tasks.

Therapy also boosts emotional confidence, which contributes to higher scores across both tools.

Why PROMs Are Essential in Modern Prosthetic Care

Bringing the User’s Voice Into Clinical Decisions

PROMs shift focus from machines and measurements

PROMs shift focus from machines and measurements to real experiences.
They remind clinicians that no matter how technically advanced a prosthesis is, its success depends on how the user feels every day.
Scores like OPUS and DASH place the user’s voice at the center of the treatment plan, guiding each decision with clarity and empathy.

Improving Long-Term Outcomes

When clinicians track PROMs consistently, they spot problems before they become serious.
Early detection leads to timely adjustments, preventing pain, injury, and discouragement.
This proactive approach strengthens long-term limb health and helps users remain active and confident in their prosthesis.

Supporting Shared Decision-Making

PROMs make it easier for clinicians and users to make decisions together.
Both can see the same numbers and talk openly about what they mean.
This shared understanding builds trust and leads to better follow-through with training, adjustments, and daily care.

How PROMs Reveal the Real-Life Challenges Users Face

Understanding the Small Barriers That Shape Daily Life

Many challenges a user faces with their prosthesis never appear during a clinic visit.
They happen at home, at work, in the kitchen, or while travelling.
A user may struggle to hold a slippery glass, zip a bag, or reach for something placed high on a shelf.
These quiet moments shape their confidence and independence far more than any structured clinical test.

OPUS and DASH scores help uncover these hidden struggles.
A user who writes down difficulty with simple household tasks, or who reports pain during a particular movement, is sharing a piece of their daily reality.
These small details paint a detailed picture that guides clinicians far more accurately than short clinic interactions ever could.

When PROMs are used regularly, clinicians can see patterns in how users adapt, avoid certain tasks, or modify their movements because of discomfort or uncertainty.
These patterns offer powerful clues that help refine treatment and support each person in a deeper, more meaningful way.

Capturing the Emotional and Social Side of Prosthetic Use

Many users feel confident in the clinic but anxious outside.
They may fear dropping objects in public, or worry about looking clumsy in front of others.
These emotional barriers often limit physical performance more than muscle strength or socket design.

OPUS and DASH include questions that touch on these emotional challenges.
Even slight drops in scores can hint that the user feels less comfortable in social situations or work environments.
These signals allow clinicians to start gentle, supportive conversations that help the user feel understood.

This emotional insight is one of the greatest strengths of PROMs.
They help clinicians see not just what the user can do, but how the user feels about doing it — a detail that matters enormously in long-term success.

Identifying Barriers to Consistent Prosthesis Wear

Regular prosthesis use is key to long-term comfort, function, and integration.
But some users reduce wear time due to discomfort, fatigue, or frustration with specific movements.
These changes often appear first in PROM scores.

A drop in OPUS may show that small hand tasks are becoming harder.
A drop in DASH may indicate trouble performing daily arm movements like reaching or lifting.
Both declines help clinicians identify early signs of reduced wear before the user fully disengages from their device.

This early awareness enables supportive intervention, helping users stay confident and consistent in their daily prosthesis use.

Long-Term Patterns Clinicians Should Expect

Gradual Improvement With Steady Practice

Most users experience slow, steady growth in OPUS and DASH over months.
As they gain confidence, tasks that once felt difficult begin to feel natural.
The prosthesis becomes part of their daily motion, not something they need to think about every moment.

This growth is usually most visible in the first six months.
During this time, scores often rise steadily as the user learns new grips, improves balance, and becomes more comfortable lifting heavier objects.
These gains reflect a healthy adaptation process and give both user and clinician optimism.

Occasional Dips That Reflect Real-Life Change

Life is dynamic.
Users may face illness, stress, new work demands, or family responsibilities that limit their focus or activity levels.
These moments can lead to temporary drops in OPUS or DASH scores.

A dip does not always mean something is wrong with the prosthesis.
Sometimes it simply reflects life shifting for a while.
Clinicians who understand this can reassure the user, adjust expectations, and provide emotional support.
Most users bounce back once life stabilizes and daily practice resumes.

Stability During Mature Use

After a year or more, scores tend to stabilize.
Users find a rhythm in how they move, how they manage their prosthesis, and how they adapt to new tasks.
While improvements may continue, they often occur more slowly and require targeted training.

Stable PROM scores are a good sign.
They show that the prosthesis is well-integrated into the user’s life and that the user maintains consistent comfort and function.

Gradual Decline When Fit Changes Over Time

Even with stable use, limb shape changes naturally.
Muscle tone shifts, tissue softens, and daily habits affect limb volume.
Over time, a once-perfect socket may feel less secure or less comfortable.

This gradual change often shows first in OPUS and DASH scores.
Users may struggle with grip control, lifting, or reaching tasks they previously managed well.
These subtle shifts give clinicians early warning that a refit or adjustment may soon be needed.

PROMs help clinicians act early, preventing pain and protecting the user’s confidence before problems become serious.

Practical Steps Clinicians Can Take Using PROM Results

Turning Scores Into Daily Training Plans

PROM scores give clinicians a roadmap

PROM scores give clinicians a roadmap for designing individualized training routines.
If the OPUS score shows difficulty in fine grip, clinicians can introduce targeted exercises to improve control and coordination.
If the DASH score highlights trouble with overhead tasks, therapy can focus on strengthening shoulder movement and improving reach mechanics.

These focused routines help the user make meaningful progress without feeling overwhelmed.
They also make therapy sessions more efficient, as each exercise serves a specific goal tied directly to the user’s reported challenges.

Using PROMs to Guide Socket or Device Adjustments

When a user reports difficulty in certain movements, PROMs help clinicians identify whether the issue is related to comfort, alignment, weight distribution, or control strategy.
For example, if reaching tasks score poorly, shoulder alignment or suspension may need attention.
If grip tasks suffer, socket pressure or hand mechanics may be the cause.

By matching the PROM score patterns with clinical observations, clinicians can make targeted adjustments rather than broad changes.
This saves time, improves comfort, and ensures every intervention has a clear purpose.

Helping Users Build Awareness and Independence

PROMs give users a language to express their limitations and progress.
Clinicians can use these insights to teach users how to manage their prosthesis better in daily life.
This may include guidance on posture, grip technique, limb care, or simple home exercises.

As users grow more aware of their comfort and function, they become more independent and confident.
They learn how to adjust their movements, when to ask for help, and how to prevent discomfort before it becomes a larger issue.

Creating Stronger Follow-Up Plans

PROMs help clinicians structure follow-up visits based on the user’s real-life needs rather than generic timelines.
If scores are rising, visits can focus on advanced training.
If scores fall, visits can prioritize fixing comfort or mobility issues.
If scores remain stable, visits can focus on fine-tuning skills or reviewing long-term goals.

This personalized approach strengthens clinical relationships and ensures the user always receives the right support at the right time.

Conclusion

Bringing Science, Story, and Human Experience Together

OPUS and DASH scores are far more than clinical tools.
They are windows into daily life, showing how a person feels, moves, and grows with their prosthetic limb.
They capture the small victories that build confidence and the quiet struggles that may hold someone back.
And they help clinicians create care plans that respond not just to technical needs but to human needs — comfort, dignity, independence, and hope.

When used correctly, PROMs empower clinicians to act with clarity and purpose.
They guide socket adjustments, influence training plans, and highlight emotional challenges that might otherwise go unnoticed.
They help predict problems early and support long-term success by giving every user a voice in their own care.

Most importantly, OPUS and DASH reconnect prosthetic care with the everyday world — the kitchens, offices, workshops, buses, and homes where real life happens.
They remind us that the true measure of a prosthesis is not found in numbers or machines but in how freely and confidently a person can live their life.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

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For the purposes of this Return and Refund Policy:

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The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

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Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

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You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

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We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

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3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

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5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
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5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

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 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.