Return-to-Work Fast-Track Prosthetic Pathway: Doctor-Led Protocol

Returning to work after limb loss is one of the biggest milestones in a person’s recovery. It brings back routine, confidence, income, and a sense of identity. But many patients in India wait far longer than they should because the pathway from surgery to prosthetic fitting to workplace readiness is not always clear. They move between doctors, rehab teams, and prosthetic centers without a structured plan, which slows their progress and increases stress for both the patient and the family.

A doctor-led fast-track pathway can change this experience completely. When physicians guide the process with clarity and simple steps, the journey becomes faster, safer, and more predictable. Patients feel supported at every stage, and employers feel more confident welcoming them back. This guide explains a practical, compassionate, and easy-to-follow protocol that helps patients return to work smoothly with the right prosthetic care, the right rehab plan, and the right emotional guidance.

Understanding The Fast-Track Return-To-Work Pathway

Why Work Reintegration Needs A Structured Path

Returning to work is not only about income. It is a major part of emotional healing after limb loss. Many patients want to feel useful again, support their families, and return to the life they knew. But without structure, the journey becomes confusing. Some rush too fast and injure themselves. Others move too slowly out of fear or lack of guidance.

A fast-track pathway gives patients and families a clear sequence to follow. When each step is explained in simple language, the patient walks into recovery with confidence. This approach makes the transition safe, steady, and predictable, reducing the common setbacks that delay return-to-work plans.

Why Doctors Must Lead The Process

Doctors are the first point of contact after limb loss. Patients trust their words deeply. A doctor’s guidance brings stability when the patient feels overwhelmed. When the doctor leads the pathway, the patient feels anchored throughout the journey.

Physicians can identify medical risks early, prepare the patient emotionally, and coordinate teams in a structured way. This leadership reduces confusion between the surgeon, prosthetist, physiotherapist, and employer. With a doctor overseeing the process, the patient receives care that feels unified and purposeful.

How Fast-Track Care Helps Patients And Employers

Fast-track pathways benefit everyone involved. Patients recover faster because they know what to expect at each stage. Families feel reassured because they see progress. Employers also gain trust because the plan includes clear timelines and safety steps.

When communication is smooth, the workplace transition becomes easier. The employer understands the patient’s capabilities, limitations, and training needs. This clarity makes reintegration more welcoming and reduces stress on both sides.

Early Medical Stabilization For Faster Progress

Creating A Clear Post-Surgery Roadmap

Many patients do not know what the weeks after surgery should look like

Many patients do not know what the weeks after surgery should look like. They feel unsure about rest, movement, stitches, pain, and bandages. A doctor-led roadmap brings calm to this phase. By explaining each milestone clearly, the physician helps the patient understand what is normal and what needs attention.

Patients heal faster when anxiety is low. A simple plan that explains what the first week, second week, and first month look like helps them prepare mentally. This early clarity sets the stage for a safe and confident return-to-work journey.

Controlling Pain And Preventing Complications

Pain can slow progress if not addressed early. Patients may fear moving due to discomfort or assume pain will worsen with activity. When doctors help manage pain with clear instructions, the patient becomes more willing to follow the pathway.

Preventing complications such as infection, swelling, and poor wound healing is also essential. Regular virtual or in-person check-ins ensure that medical issues are addressed quickly. This prevents unnecessary delays later in the pathway and supports a smoother transition to rehabilitation.

Preparing The Stump For Future Prosthetic Fitting

A well-prepared stump leads to better prosthetic fit and faster adaptation. Doctors guide patients through gentle compression, proper positioning, and early limb shaping. When these instructions are communicated simply, patients follow them more consistently.

This preparation also reduces the risk of skin problems that can slow down prosthetic use. Early stump care makes the patient’s body ready for fitting, which shortens the overall rehabilitation timeline.

Early Functional Assessment And Goal Planning

Understanding The Patient’s Work Requirements

Every patient has a different job role. Some stand for long hours. Some lift heavy items. Some type all day. Others work in fields, workshops, or classrooms. Understanding the nature of their work helps the doctor build a realistic plan.

When doctors ask simple, specific questions about the patient’s job, the patient feels seen as a whole person, not just a medical case. This conversation becomes the foundation of the return-to-work pathway and ensures that the prosthesis and rehab plan support real-life needs.

Setting Functional Goals That Feel Achievable

Patients often imagine returning to full capacity quickly, but this expectation can lead to disappointment. Doctors help by breaking long-term goals into smaller, doable steps. Each step is explained gently so the patient understands that progress takes time but is always moving forward.

When goals match the patient’s lifestyle and abilities, they stay motivated. Clear, realistic goals reduce frustration and help the entire care team stay aligned.

Planning A Timeline That Fits The Patient’s Life

Work return is not a one-size-fits-all journey. Age, health, type of limb loss, and emotional readiness all play a role. A personalized timeline makes the process smoother. Doctors can plan this timeline using clear phases such as early healing, stump shaping, first fitting, adjustments, strengthening, and work trials.

When the timeline fits the patient’s reality, they feel encouraged rather than pressured. This balance keeps the journey steady and reduces the chances of burnout.

fast-Track Prosthetic Prescription And Fitting

Choosing The Right Device For Work Demands

A fast-track pathway depends on selecting the right prosthesis early. The device must match the patient’s work tasks, environment, and comfort needs. A farmer needs durability. A desk worker needs fine control. A factory worker needs stability and shock tolerance.

Doctors guide the decision by linking the patient’s medical condition with their work demands. This clarity helps prosthetic centers design or select components that support the patient’s return-to-work target.

Creating A Smooth Measurement And Trial Process

Measurements and socket trials must be done quickly but with care. Long waiting periods discourage the patient and slow down momentum. When prosthetic centers and doctors coordinate closely, fittings happen at the right time.

Virtual check-ins also help speed up decisions. Patients can show their stump condition through the camera, allowing quick adjustments and faster scheduling. This approach saves time and keeps the patient moving forward.

Teaching Early Device Handling With Patience

Once the prosthesis is ready, the patient must learn how to use it comfortably. Early guidance is crucial. The doctor encourages the patient to practice small movements first. These basic steps help the patient build trust with the device.

When early learning feels gentle and supportive, the patient becomes more confident. This confidence forms the foundation for later work-related tasks.

Structured Rehabilitation For Work Readiness

Designing Rehab Sessions Around Real Work Tasks

Rehabilitation becomes more meaningful when the exercises resemble actual work tasks. A teacher may practice writing or pointing. A mechanic may practice gripping tools. A shopkeeper may practice lifting light items. These practical exercises help the patient feel more prepared for their job.

When rehab feels directly connected to work, the patient becomes more motivated. They begin to see progress in a real-world way, which builds confidence.

Helping Patients Build Strength And Endurance

Work requires stamina. Patients must gradually build strength in their limbs, core, and back. Slow, steady progress is safer and more sustainable. Doctors guide this growth by adjusting the rehab plan based on the patient’s weekly progress.

Short, simple exercises done consistently help the patient return to work without fear of strain or fatigue. This approach supports safer long-term recovery.

Addressing Emotional Readiness Alongside Physical Training

Fear is common in return-to-work situations. Patients worry about being judged, failing, or hurting themselves. Doctors play a strong role in calming these worries. A kind conversation can ease fears and help the patient trust the plan.

Emotional readiness is not separate from physical readiness. When both align, the patient enters the workplace with confidence and stability.

Workplace Simulation And Skill Rebuilding

Practicing Job Tasks In A Controlled Setting

Before the patient returns to their workplace

Before the patient returns to their workplace, it helps to practice real tasks in a safe space. This controlled environment allows the patient to learn movements slowly, without pressure or fear. When doctors and therapists guide these sessions, the patient understands how to use their prosthesis in ways that feel natural and comfortable.

Some tasks may feel small at first, such as picking up objects, reaching for shelves, or maintaining balance during quick movements. But these small skills form the base for more complex tasks. When practiced carefully, they help the patient avoid injuries, reduce anxiety, and develop better control over their device.

Helping Patients Build Confidence Before Meeting Employers

Many patients worry about how their employer will react. They fear being judged or misunderstood. Workplace simulation sessions play an important role in reducing these fears. When patients see themselves completing tasks successfully in a guided space, their confidence grows.

Doctors can encourage patients by explaining that employers usually appreciate commitment, effort, and progress. This reassurance helps the patient walk into the workplace with a stronger mindset. Confidence is one of the most important parts of a smooth return.

Preparing The Patient For Unexpected Challenges

Workplaces are unpredictable. Lights may be dimmer. Floors may be uneven. Tasks may require quick adjustments. During simulation, doctors and therapists help patients think through these situations in advance. These discussions give the patient practical strategies for handling sudden challenges safely.

By guiding them through different scenarios, clinicians help patients feel prepared rather than afraid. This mental preparation reduces the risk of panic and improves decision-making at work.

Employer Communication And Safe Work Reintegration

Educating Employers With Simple Explanations

Employers often have questions about safety, work adjustments, and the patient’s capacity. When doctors share simple, calm explanations, employers become more supportive. They understand what tasks the patient can perform safely and where temporary adjustments may help.

Clear medical notes, written in simple words, help employers remove fear and confusion. Many employers feel relieved when they know the patient is returning with a structured plan and ongoing medical guidance.

Creating A Smooth Welcome-Back Plan

Returning to work after limb loss is emotionally heavy for many patients. They may feel nervous during the first week. A welcome-back plan helps reduce this stress. Doctors can guide employers on how to ease the patient into their tasks.

This may include allowing slower pacing during the first days, offering a seated work option when needed, or adjusting the workspace slightly for better comfort. Small changes create a big difference in how smoothly the patient settles back in.

Supporting Communication Between Patient And Employer

Some patients struggle to communicate their needs at work. They may hesitate to ask for help or feel shy about mentioning discomfort. Doctors can support them by teaching simple ways to express needs without feeling guilty or weak.

When communication feels natural, the patient becomes more confident. Employers also feel more comfortable because they understand how to respond gently. This cooperation lays the foundation for long-term stability in the workplace.

Monitoring Progress After Work Resumes

Checking Strength And Movement Regularly

Once the patient returns to work, their body will face new challenges. Daily movements at the workplace may strain muscles that were not used heavily during rehab. Regular check-ins help doctors watch for early signs of fatigue, discomfort, or imbalance.

These check-ins can be short, but they provide valuable insight. When doctors catch problems early, they can adjust rehab or suggest device modifications before issues grow. This proactive approach protects the patient from setbacks.

Helping Patients Adjust Their Work Habits

Many patients try to push themselves too hard when they return to work. They want to prove that they are capable. But overexertion can slow progress. Doctors can teach patients how to pace themselves, take breaks without feeling guilty, and use their prosthesis more efficiently during long shifts.

Small adjustments like posture correction, better body mechanics, or safer lifting methods help the patient stay strong throughout the workday. These habits support long-term comfort and safety.

Managing Emotional Changes After Work Reintegration

The first few weeks back at work can bring mixed emotions. Patients may feel proud one moment and overwhelmed the next. They may compare themselves to how they worked before limb loss. These emotional swings are normal.

Doctors can help by offering reassurance, reminding patients of their progress, and encouraging small wins. When patients feel emotionally supported, their overall workplace performance improves naturally.

Strengthening Long-Term Work Stability

Planning Follow-Up Assessments At Regular Intervals

Recovery does not end after the first month at work

Recovery does not end after the first month at work. As the patient adapts to real tasks, their physical needs change. Follow-up assessments allow doctors to adjust rehab goals, revise prosthetic components, or suggest new training as needed.

These sessions help the patient feel guided even after they have settled into their job. They also ensure that progress remains steady and safe over time.

Preparing Patients For Workload Increases

As confidence grows, many patients take on more responsibilities. While this is a positive step, it must be handled with care. Doctors can help patients understand when they are ready for heavier tasks or longer hours.

By monitoring posture, endurance, and movement quality, physicians can make safe recommendations. This protects the patient from burnout and keeps their recovery stable.

Encouraging Healthy Mindset And Self-Trust

A healthy mindset plays a major role in long-term workplace success. Patients who trust their abilities become more creative and adaptable. Doctors can help them nurture this mindset through calm, encouraging conversations.

Small reminders such as focusing on steady progress, celebrating improvements, and acknowledging effort help the patient stay emotionally balanced. A strong mindset also helps them handle workplace pressure with more ease.

Coordinating With Prosthetic Centers For Ongoing Support

Ensuring The Prosthesis Continues To Fit The Job Demands

Work tasks may change over time. The prosthesis must keep up with these changes. Doctors can coordinate with prosthetic centers to evaluate whether new components or adjustments are needed. Even small modifications can improve comfort and performance at work.

This collaboration keeps the patient safe and productive. When the prosthesis works well, the patient feels more capable during their job tasks.

Reviewing The Device For Wear And Tear

Daily work can place stress on the prosthesis. Over time, wear and tear may affect performance. Regular reviews help detect early signs of mechanical issues or fit problems.

Doctors and prosthetists can work together to plan repairs, replacements, or upgrades in a timely way. This keeps the patient from facing sudden breakdowns at work.

Supporting Patients Through Device Upgrades

As the patient grows stronger, they may benefit from advanced components. Doctors can guide them through upgrade decisions based on work needs, safety, and long-term comfort. Clear explanations help patients choose devices that match their lifestyle and goals.

This step-by-step guidance helps the patient feel supported at every stage of their prosthetic journey.

Building A Holistic Support System Around The Patient

Creating A Joined-Up Care Circle

A return-to-work pathway becomes stronger when all teams work together. The doctor guides the medical plan. The prosthetic center manages the device. The physiotherapist builds movement skills. The employer provides safe space at work. Families offer daily support. When everyone stands in a circle around the patient, the journey feels less heavy.

This joined-up approach reduces misunderstandings and keeps the plan aligned. The patient does not feel like they are moving between disconnected systems. Instead, they feel carried by one unified team. This emotional stability is just as important as physical rehabilitation because it builds long-term trust and confidence.

Teaching Families How To Support Work Reintegration

Families want the best for their loved one, but they may not know how to help during the return-to-work phase. Some become overly protective. Others push the patient too hard. Doctors can guide families on how to offer balanced support that keeps the patient safe but not restricted.

A few gentle explanations help families understand that recovery takes time and strength builds slowly. With this clarity, they become partners in the journey rather than sources of pressure. Their encouragement becomes a strong pillar for the patient, especially during moments of doubt or fatigue.

Preparing The Patient For Social Interactions At Work

Returning to work also means meeting colleagues again. Some colleagues may not know how to react. Some may be too curious. Others may act overly cautious. These mixed reactions can affect a patient’s confidence. Doctors can prepare patients by helping them understand that most reactions come from concern, not judgment.

Simple conversations about how to respond to comments or questions help the patient feel ready. By entering the workplace with emotional preparedness, they navigate interactions with grace and stability. This confidence helps them settle into routines faster.

Adjusting Job Roles For Safe Performance

Understanding The Limits Without Undermining Ability

Patients often want to prove their strength when they return to work. However, pushing beyond safe limits increases the risk of strain or injury. Doctors can help them understand their abilities without making them feel weak or dependent. When these limits are explained gently, patients feel respected and guided, not restricted.

By learning to balance ambition with caution, patients build a healthier relationship with work. This mindset helps them progress steadily and maintain their energy throughout the day.

Restructuring Tasks For Comfort And Efficiency

Some tasks may need slight adjustments during the early months. For example, a worker may shift from long standing periods to alternating between sitting and standing. A teacher may reorganize materials within easy reach. A shopkeeper may change the way items are arranged. These adjustments are small, but they bring big improvements in daily comfort.

When tasks are redesigned thoughtfully, the patient can perform them without unnecessary stress. Doctors and employers can work together to identify simple changes that support productivity while maintaining safety.

Helping Patients Rediscover Their Work Rhythm

Every worker has a natural rhythm. Limb loss disrupts this rhythm, and regaining it takes time. Patients may work slower at first or feel tired sooner. Doctors can reassure them that this phase is normal and temporary. When patients understand that rhythm will return gradually, they become more patient with themselves.

Once the rhythm begins to return, the patient feels more like their old self. This emotional shift is powerful because it restores their sense of identity and pride in their work.

Supporting Long-Term Career Growth After Rehabilitation

Encouraging Patients To Explore New Strengths

After rehabilitation, some patients discover strengths

After rehabilitation, some patients discover strengths they never knew they had. They may become more patient, more adaptable, or more focused. Doctors can help them see these changes as signs of growth. Recognizing inner strength helps patients grow in their careers with more confidence.

Some may even take on new responsibilities at work that fit their abilities better. This rediscovery of potential can be deeply healing and inspiring for the patient and their family.

Helping Patients Build Confidence For Advancement

Confidence grows slowly as patients use their prosthesis at work. Doctors can support this growth by reminding them of their progress. As patients gain control over their device and adapt to their tasks, they begin to feel ready for new challenges.

With the right encouragement, they can aim for promotions, new projects, or more complex duties. Helping patients believe in their ability to succeed beyond rehabilitation is a meaningful part of long-term care.

Planning For Future Prosthetic Updates

As the patient advances in their career, they may need new prosthetic components to match their evolving tasks. Doctors and prosthetic centers can guide them through these upgrades with clear reasoning and simple explanations.

Upgrades may improve grip strength, stability, speed, or comfort. When timed correctly, these improvements help the patient meet new work demands smoothly. This long-term planning ensures that their career growth and physical comfort stay aligned.

Facing Setbacks With Strength And Support

Helping Patients Understand That Setbacks Are Normal

Recovery is not a straight line. Patients may face bad days, pain spikes, work fatigue, or emotional stress. Doctors can help by explaining that setbacks do not mean failure. They are part of the process. This understanding removes shame and fear, allowing the patient to handle challenges more calmly.

When setbacks are discussed openly, patients learn that they are not alone. They feel supported even during difficult phases, which helps them stay committed to the pathway.

Teaching Patients When To Rest And When To Push

Work readiness requires both effort and rest. Too much pushing can cause exhaustion. Too much rest can slow progress. Doctors guide patients to find the right balance by observing their body’s signals. Clear explanations about rest timing and safe exertion help the patient move steadily without harming their progress.

This balanced approach reduces burnout and keeps the patient motivated through the journey.

Rebuilding Momentum After A Difficult Phase

If progress slows, patients may feel discouraged. Doctors can help them regain momentum through small goals, gentle encouragement, and proud acknowledgment of previous achievements. A setback can be turned into a turning point with careful support.

When patients rebuild momentum with guidance, they learn resilience. This strength helps them not only in rehabilitation but also in their personal and professional lives.

Reinforcing Self-Belief And Independence

Helping Patients Trust Their Skills Again

Many patients lose self-belief after limb loss. They worry about being slow, being watched, or making mistakes. Doctors can help them rebuild self-trust through positive reinforcement and honest encouragement. Hearing calm, supportive words from a trusted physician can reshape how the patient views themselves.

Over time, this growing self-belief becomes the foundation of a strong, stable return-to-work experience.

Celebrating Every Milestone With The Patient

Every achievement matters. Wearing the prosthesis for a full day. Completing an exercise with ease. Handling a tool confidently. Finishing a work shift without fear. These milestones should be recognized and celebrated.

When doctors acknowledge these steps, patients feel proud and motivated. This emotional uplift strengthens their dedication to the pathway and helps them handle future challenges with confidence.

Encouraging Independence Without Rushing The Process

Independence must grow slowly and safely. Patients must feel supported but not rushed. Doctors help by guiding them to take one step at a time. With each step, the patient becomes more capable and more confident.

This gradual approach ensures that independence feels natural rather than forced. It also reduces the risk of injury and keeps the patient emotionally steady.

Conclusion

Bringing Patients Back To Work With Dignity And Strength

A fast-track return-to-work pathway led by doctors creates a powerful, structured journey that brings comfort to both the patient and their family. It transforms a confusing recovery into a guided, hopeful, and well-organized process. When each phase is handled with care—from early healing to workplace reintegration—the patient gains the confidence needed to resume their life with dignity.

Return-to-work is more than a job transition. It is an emotional milestone that restores identity, purpose, and pride. With gentle guidance, clear communication, and thoughtful planning, doctors help patients step back into their roles with renewed strength.

Empowering Doctors To Lead The Pathway

Doctors hold a special place in the patient’s recovery. Their words carry reassurance. Their guidance brings clarity. Their leadership keeps the pathway stable. When doctors lead with compassion and structure, the entire rehabilitation experience becomes smoother and more meaningful.

This doctor-led protocol helps connect all parts of care—medical, emotional, prosthetic, and professional—into one continuous journey. Patients feel protected, understood, and supported at every step.

Creating A Future Where Work And Recovery Go Hand In Hand

India’s prosthetic care landscape is evolving, and a structured return-to-work pathway is an important part of that change. When doctors, prosthetic centers, employers, and families work together, patients return to work faster and with more confidence.

At RoboBionics, we believe every person deserves a fair and hopeful chance to rebuild their life after limb loss. Through thoughtful prosthetic solutions, patient-first care, and steady support, we help individuals walk back into their workplaces—and their futures—with courage and dignity.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.