Post-Op Day 0–14: Doctor Checklist for Edema Control and Prosthetic Readiness

Post-Op Day 0–14: Doctor Checklist for Edema Control and Prosthetic Readiness

The first two weeks after an amputation define how the rest of recovery unfolds.
This short yet crucial window—post-op day 0 to 14—is when the groundwork for healing, edema control, and future prosthetic readiness is laid.

For physicians, this period is more than routine wound monitoring.
It’s when the right actions can prevent complications, shape the residual limb properly, and build the confidence that leads to early prosthetic success.
Every decision—how you wrap the limb, how you position the patient, how soon you start gentle exercises—matters more than it may seem in the moment.

Many doctors focus heavily on surgery itself, but long-term mobility is shaped by what happens afterward.
By managing swelling efficiently and preparing the patient’s body and mind for prosthetic initiation, you set the stage for faster rehabilitation and stronger outcomes.

This article serves as a physician’s complete day-by-day guide for the first two weeks after amputation.
It explains how to control edema, protect the surgical site, maintain muscle activity, and prepare the residual limb for the next phase of prosthetic care.
It’s written to be clear, practical, and deeply human—because every good prosthesis begins with good healing.

Day 0–3: The Foundation for Healing and Swelling Control

Setting the Stage Immediately After Surgery

The first seventy-two hours after amputation are about balance

The first seventy-two hours after amputation are about balance—balancing rest with gentle action, comfort with vigilance, and protection with preparation.
This is when the body begins to react to trauma, and physicians must guide the patient through inflammation, pain, and the initial emotional impact.

The focus should be on creating a stable, calm healing environment.
That means maintaining circulation, controlling pain, and preventing infection before they become obstacles.

At this stage, your involvement sets the tone for everything that follows.
A patient who feels well-cared for and well-informed will trust the process and engage actively in recovery.

Understanding the Early Inflammatory Response

Right after surgery, the body’s natural response is to swell.
Blood vessels expand, fluid builds up, and the tissues around the incision feel warm and tender.
While some swelling is healthy, uncontrolled edema can delay healing and distort the limb’s final shape.

You should monitor the limb closely for signs of excessive fluid retention.
Gentle elevation—keeping the limb raised above heart level—helps reduce swelling and supports venous return.
Avoid tight bandages or constrictive clothing during this period, as they can trap fluid and cause pain.

Pain and Comfort Management

Pain control is essential, not only for comfort but also for healing.
When pain levels are stable, patients breathe better, rest more deeply, and move more confidently.
Uncontrolled pain, on the other hand, can lead to muscle tension and delayed wound recovery.

Use multimodal pain management—combining medication, gentle positioning, and psychological reassurance.
Teach patients relaxation techniques like deep breathing or guided imagery to complement medical therapy.
A calm patient heals faster and develops fewer complications.

Preventing Infection and Protecting the Incision

The first dressing change is always a crucial moment.
Inspect the incision for drainage, discoloration, or unusual odor.
Any early sign of infection—such as increasing redness, heat, or tenderness—should prompt immediate intervention.

Keep the wound clean and dry, using sterile materials for dressing.
If drainage is heavy, change dressings more frequently and monitor the amount and color of the fluid.
Your careful observation in these early days can prevent setbacks that may take weeks to correct.

Emotional Support and Orientation

Beyond the medical, this is also when emotional care matters most.
Many patients wake up feeling disoriented and fearful.
A gentle, honest explanation from the physician can help them accept the reality of surgery and focus on recovery.

Take time to speak directly with the patient and their family.
Explain that swelling, pain, and limited motion are temporary stages.
By framing recovery as a step-by-step journey, you give them hope and purpose from day one.

Day 4–7: Beginning Active Edema Control

Transitioning from Protection to Gentle Pressure

As the initial inflammation begins to settle, it’s time to shift from simple elevation to structured compression.
The goal here is to guide swelling rather than just reduce it.
Compression helps shape the residual limb into a smooth, conical form ideal for future prosthetic fitting.

Start with soft elastic bandages or shrinker socks once the wound is stable.
Teach proper wrapping techniques—uniform pressure from distal to proximal, avoiding folds or tight bands.
Improper wrapping can cause more harm than good by trapping fluid or irritating the incision.

Monitoring Skin and Circulation

Under compression, regular inspection becomes critical.
Every day, check for color changes, excessive warmth, or blanching.
These may indicate poor circulation or uneven pressure.

Encourage patients to report any tingling or numbness immediately.
The goal is firm but comfortable compression—never restriction.
Healthy pink skin and good capillary refill mean the technique is working well.

Introducing Gentle Motion

By day four, once pain is under control and swelling begins to recede, gentle movement can start.
Passive and active exercises prevent stiffness and promote blood flow.
For below-knee amputees, encourage knee flexion and extension; for above-knee cases, focus on hip control and posture.

These early movements also prepare the patient psychologically for rehabilitation.
They learn that mobility is still possible and that progress continues even before prosthetic fitting.

Managing Phantom Sensations

Around this stage, many patients experience phantom sensations or pain.
They may feel tingling, itching, or pressure in the missing limb.
Reassure them that this is common and typically improves with time and activity.

Encourage gentle tapping or massage around the residual limb, which helps the brain recalibrate sensory input.
Staying active and engaged with therapy also minimizes discomfort and anxiety about these sensations.

Communication Between Physician and Therapist

This is when teamwork becomes essential.
Share updates with the rehabilitation team about wound status, swelling patterns, and pain control.
Physiotherapists can then tailor exercises safely based on your observations.

Regular interdisciplinary communication ensures that recovery progresses in harmony.
It prevents conflicting advice and keeps the patient’s trust strong.

Day 8–10: Evaluating Healing Progress and Limb Shaping

Assessing the Surgical Site

By the second week

By the second week, the incision should show clear signs of healing.
The skin edges start closing, tenderness reduces, and drainage should be minimal.
This is the right time to evaluate the wound for readiness to begin more structured compression.

If the healing appears uneven or if there’s persistent swelling near the sutures, review wrapping technique and adjust.
Avoid rushing this phase; slow, consistent progress leads to better long-term outcomes.

Advancing Compression Techniques

As the tissues strengthen, move from light elastic wraps to firmer bandages or specialized stump shrinkers.
Ensure that the compression remains even and the patient can reapply it confidently at home.
Education here is key—patients who understand the purpose of compression stay compliant.

Explain that shaping the limb early reduces discomfort later during prosthetic fitting.
It prevents redundant soft tissue and prepares the skin for socket pressure.

Strengthening Core and Remaining Limbs

While attention often centers on the operated side, the rest of the body also needs care.
Encourage strengthening exercises for the intact limb, arms, and core.
These muscles will carry additional weight during early mobility training.

Simple routines like bed push-ups, seated lifts, and assisted standing keep the whole body active.
This maintains circulation and prevents deconditioning.

Watching for Emotional Fatigue

At this stage, many patients experience emotional fatigue.
The initial adrenaline of surgery fades, and frustration can creep in.
Physicians should acknowledge these feelings openly.

A short conversation or words of reassurance from you can make a significant difference.
Remind them how far they’ve come and that every day of effort is shaping their future independence.

Day 11–14: Preparing for Prosthetic Readiness

Evaluating Limb Maturity

By the end of the second week, the residual limb should look smaller, firmer, and more uniform in shape.
The incision should be well-sealed, with minimal tenderness or discharge.
This is the point when you begin assessing prosthetic readiness.

Press gently around the incision line.
If the tissue holds pressure without pitting and there’s no excessive pain, it’s a good sign that compression is effective.
The skin should feel resilient rather than fragile.

Coordinating with the Prosthetist

Now is the time to bring the prosthetist into the conversation.
Share your evaluation findings and photos of the healing limb if necessary.
The prosthetist can begin planning preliminary casting or scanning for a training socket.

This early coordination saves valuable time later.
It also gives the patient a clear picture of what to expect next, reducing anxiety.

Continuing Mobility and Balance Training

Encourage patients to practice balance, even without a prosthesis.
Seated and supported standing exercises build proprioception and confidence.
These activities also strengthen stabilizing muscles, making prosthetic training smoother.

Physicians can work closely with physiotherapists to set achievable daily goals.
Consistency in movement keeps the patient motivated and prevents muscle atrophy.

Addressing Skin Conditioning and Hygiene

Skin health becomes a top priority as prosthetic work approaches.
Teach patients to clean and moisturize the residual limb daily using mild, non-irritating products.
Dry or fragile skin can lead to breakdown once socket pressure begins.

Avoid oils or heavy creams that soften the skin excessively.
Encourage the use of breathable fabrics to keep the area dry and free from friction.

Setting the Emotional Tone for the Next Phase

As discharge or outpatient transition nears, patients often feel uncertain again.
They’ve mastered wound care but now face the unknown of prosthetic use.
Your reassurance during this shift is vital.

Explain the timeline clearly—when they’ll meet the prosthetist, what fittings will involve, and what to expect from therapy.
Clarity reduces fear and builds excitement for the next chapter.

By day fourteen, your role as a physician has moved from healer to guide.
You’ve not only managed swelling and healing—you’ve prepared the patient for independence.

The Physician’s Checklist for Day 0–14

Understanding the Purpose of the Checklist

A structured checklist is not just a reminder of tasks

A structured checklist is not just a reminder of tasks—it’s a reflection of discipline and care.
For physicians, it ensures that no detail is missed and that every patient receives consistent, high-quality attention during those crucial two weeks.
The checklist also helps teams work in sync, avoiding confusion or overlap in responsibility.

When used daily, it creates a rhythm for both clinicians and patients.
It reassures the patient that recovery is measured, monitored, and moving forward.

Medical Stability Assessment

Before any wound or edema management begins, confirm that the patient’s vital signs are stable.
Monitor heart rate, blood pressure, oxygen levels, and temperature regularly.
Fever or tachycardia could indicate infection, while low oxygen saturation may reflect respiratory strain from limited mobility.

Pain scores should be tracked each shift, noting both rest and movement pain.
Stable pain patterns indicate adequate control, while sudden changes often hint at underlying complications.
Small details here can prevent larger issues later.

Wound Inspection and Dressing Protocol

Examine the incision site under proper lighting.
Look for clean, dry edges and healthy pink tissue around the sutures.
Note any signs of infection such as swelling, odor, or unusual discharge.

Change dressings with sterile technique and document findings clearly.
The type of dressing—whether gauze, hydrocolloid, or transparent film—should match the wound’s current stage.
Encourage the nursing team to photograph the site periodically for progress tracking.

If a patient shows delayed healing, consider consulting a wound specialist early rather than waiting until complications arise.

Edema Evaluation

Use gentle palpation to evaluate the consistency of swelling.
Firm, evenly distributed edema is expected early on; soft, localized pitting edema needs closer watch.
Measure limb circumference at consistent points daily to track trends.

Sudden increases in size may signal infection, hematoma, or incorrect positioning.
Keep the limb elevated above heart level for at least two-thirds of the day.
Avoid prolonged dependency, as gravity quickly worsens swelling.

If the patient struggles with proper positioning, use foam wedges or adjustable hospital beds to assist them.

Pain and Sensation Documentation

Pain perception varies from person to person, so structured recording is essential.
Ask the patient to describe the pain’s quality—burning, throbbing, sharp, or dull.
Note changes over time; persistent sharp pain could mean suture tension or ischemia.

Phantom sensations should be logged too, even if mild.
These early experiences often guide future management strategies.
Encouraging patients to talk about them openly reduces anxiety and normalizes the phenomenon.

Circulatory and Skin Checks

Color, temperature, and capillary refill time tell powerful stories.
Cool or pale skin indicates vascular compromise, while red or overly warm skin suggests inflammation or infection.
Always check these signs during each round of dressing inspection.

Gently press the skin and observe how quickly color returns.
Normal refill within two seconds means healthy blood flow.
If delay occurs, adjust compression or reposition the limb immediately.

Keep the environment comfortable—cold rooms slow circulation, while hot, humid air promotes sweating and infection.

Positioning and Contracture Prevention

Improper positioning is one of the most preventable causes of long-term deformity.
Advise patients to avoid prolonged hip or knee flexion for lower-limb amputations.
Encourage lying prone for short intervals if medically safe, to stretch the hip flexors.

Use supportive pillows to maintain alignment without pressure on the incision.
In upper-limb cases, promote neutral shoulder positioning to prevent internal rotation.

Physicians should regularly verify that therapy staff reinforces these same guidelines during sessions.
Unified practice builds strong habits early.

Early Movement and Breathing Exercises

Inactivity can quickly lead to deconditioning and respiratory complications.
Encourage bed mobility, deep breathing exercises, and gentle stretches within the first 48 hours.
These activities prevent pneumonia and help the patient feel active again.

If tolerated, assisted transfers to the edge of the bed or chair should begin around day three or four.
Even brief upright sitting promotes circulation and morale.
The more the patient participates, the smoother the later prosthetic phase will be.

Emotional and Psychological Assessment

The emotional shock of losing a limb can be quiet but profound.
Patients may appear calm but internally feel fear or grief.
You can make a huge difference by asking simple, compassionate questions.

“How are you feeling about the recovery so far?” often opens an honest dialogue.
If signs of withdrawal or sadness persist, bring in a counselor early.
Emotional health directly influences physical recovery—one cannot thrive without the other.

Patient and Family Education

Every day is an opportunity to educate.
Teach patients and their families how to maintain hygiene, manage bandages, and perform simple limb checks.
Explain what’s normal—mild swelling, tingling, or tightness—and what requires medical attention.

Use plain language.
A short demonstration is often more effective than a long explanation.
When families feel confident, the home environment becomes part of the treatment plan.

Sustaining Edema Control Beyond the Hospital

The Role of Compression and Shaping

By the time the patient is ready for discharge

By the time the patient is ready for discharge, compression should be a consistent routine.
Uniform wrapping trains the limb to assume a tapered shape that fits sockets better later.
An irregular or bulbous limb will always challenge prosthetic fitting and comfort.

For many patients, elastic bandages remain the most practical option.
However, once the incision is fully closed, commercial shrinker socks provide more uniform pressure.
Physicians should assess tolerance before recommending them.

Explain that consistency matters more than tightness.
Overly aggressive wrapping cuts circulation and delays healing.
Teach gentle, firm wrapping—snug, not strangling.

Monitoring for Fluid Imbalance

Edema doesn’t disappear in a straight line—it fluctuates.
Warm weather, diet, or reduced activity can cause temporary increases.
Physicians should help patients understand these variations so they don’t panic.

If swelling worsens suddenly, evaluate systemic factors like protein levels or cardiac function.
Not all swelling is local; sometimes, the body signals a broader imbalance.

Nutrition and Hydration Guidance

Good nutrition accelerates healing.
Protein intake should be emphasized—eggs, pulses, lean meat, or dairy build tissue faster.
Micronutrients like vitamin C, zinc, and iron aid collagen formation and immunity.

Hydration also matters.
Dehydrated tissues retain fluid paradoxically, worsening edema.
Encourage regular water intake and balanced meals even in low appetite phases.

In India, where dietary habits vary widely, tailor recommendations to local foods.
Small adjustments—like adding lentils or citrus fruits—can make a measurable difference.

Skin Conditioning and Protection

As compression continues, skin integrity must remain a daily focus.
Moisturize with mild, fragrance-free lotions at night but avoid application right before wrapping.
Keep the limb dry and cool during the day to prevent fungal growth.

Teach patients to check for rashes or blisters each evening.
These small irritations can quickly escalate under continuous compression.

If sensitivity or dryness persists, consider rotating materials or adjusting the compression pattern.
Proactive skin care today prevents painful complications tomorrow.

Transitioning Toward Prosthetic Planning

Identifying the Right Moment

By day fourteen, most surgical wounds should show clean closure and stable healing.
However, prosthetic readiness depends on more than a healed incision—it’s about tissue maturity and mental preparedness.

Press gently on the limb; if the tissue rebounds quickly without indentation, the edema is under control.
If there’s no tenderness and minimal heat, you can confidently begin discussing prosthetic planning.

Remember that every patient’s pace is unique.
You are not racing a calendar—you are following the body’s timeline.

Early Collaboration with the Prosthetist

Introducing the prosthetist early strengthens patient confidence.
Even if actual fitting will happen later, the prosthetist can educate them about socket types, care routines, and training expectations.

This early dialogue removes fear and builds excitement.
Patients start seeing prosthetic use not as a distant hope but as the next step in progress.

Share your clinical notes and wound images with the prosthetist.
That collaboration ensures socket design aligns with healing patterns and expected limb volume changes.

Emotional Preparation for the Next Phase

Transitioning from medical care to rehabilitation often stirs anxiety.
Patients worry about pain, rejection, or their ability to adapt.
Address these concerns proactively.

Explain that the prosthesis is not a replacement but a tool to regain movement.
Highlight examples of successful users to inspire optimism.
When patients feel understood and supported, they approach prosthetic training with energy rather than fear.

Planning the Timeline

While day 14 marks readiness evaluation, fitting usually begins between week four and week eight.
This allows the limb to stabilize in size and shape.
During this gap, ongoing compression and physiotherapy maintain momentum.

Physicians should monitor progress every week.
If healing remains consistent, give the green light for initial measurements and casting.
Small progress reports during this period keep patients motivated and engaged.

Building a Culture of Early Readiness

The Physician’s Leadership Role

In every rehabilitation journey

In every rehabilitation journey, physicians set the tone.
Your words, choices, and confidence influence how patients and staff perceive recovery.
When you emphasize early readiness, the whole team aligns around proactive care.

Encourage early collaboration, documentation, and emotional empathy.
A patient who feels guided by a confident doctor recovers faster than one who feels lost.

Training the Care Team

Not all team members may fully understand the importance of edema control and early preparation.
Organize brief, regular discussions with nurses and therapists to reinforce best practices.
Consistency among caregivers ensures patients receive uniform messages and support.

Empower your staff to take ownership of small actions—like rechecking bandage tension or reminding patients to elevate their limb.
These micro-interventions make macro differences.

Bridging Hospital and Home Care

As discharge approaches, seamless transition becomes critical.
Provide patients with a written summary of wound and compression care, medication schedules, and red flags.
List contact numbers for quick consultation if new symptoms arise.

Encourage tele-consult follow-ups during the first post-discharge week.
Remote reassurance reduces anxiety and prevents unnecessary hospital visits.
It also keeps the physician-patient bond strong.

Reaffirming the Human Connection

Above all, remember that this journey is not mechanical—it’s deeply personal.
Your empathy, patience, and communication shape the patient’s emotional recovery as much as their physical one.

When you treat swelling and healing as steps toward hope, patients sense it.
They begin to see beyond pain and visualize life after prosthesis.
That mindset accelerates every form of recovery.

Conclusion

The first fourteen days after amputation

The first fourteen days after amputation are not simply a recovery window—they are the blueprint for the patient’s future mobility.
Every choice the physician makes during this time influences how well the residual limb heals, how confidently the patient adapts, and how smoothly prosthetic fitting will go.

By mastering edema control, maintaining clear communication, and supporting emotional health, you help create patients who are not just healed—but ready.
Ready to walk, to move, and to live fully again.

At Robobionics, we see this readiness as the foundation for everything we do.
When doctors and prosthetists work hand in hand from day zero, patients regain their independence faster and with greater confidence.

To learn how advanced, affordable prosthetic technology like the Grippy™ Bionic Hand can enhance your patients’ journey from post-op to full recovery, visit www.robobionics.in/bookdemo.
Together, we can turn healing into motion—and motion into freedom.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.