Robobionics is Pune’s top provider of prosthetic bionic hands. Combining innovation and support, we’re the #1 choice for empowering amputees in the region.

Best Prosthetic Bionic Hand for Individuals in Pune – Why Robobionics is #1

If you or a loved one is looking for a bionic hand in Pune, chances are, you want more than just a piece of technology. You want something that feels right. You want something that moves when you want it to, fits without pain, and makes your daily life easier — not harder. But most importantly, you want something that helps you feel whole again.

At Robobionics, we get that. We’re not just a prosthetic company — we’re a team of engineers, designers, and medical experts who care deeply about helping people live better lives. Our goal isn’t just to make bionic hands. It’s to create devices that give people real freedom, confidence, and comfort. And we do it right here in India, with innovation that’s world-class and support that’s personal.

Choosing a bionic hand is a big decision. It’s not like picking a phone or a watch. This is something that becomes a part of you. It needs to work with your body, your lifestyle, and your goals. But what exactly makes a bionic hand great? Let’s break it down in simple, clear terms — no fancy jargon here.

What Makes a Great Bionic Hand? Understanding What Really Matters

Choosing a bionic hand is a big decision. It’s not like picking a phone or a watch. This is something that becomes a part of you. It needs to work with your body, your lifestyle, and your goals. But what exactly makes a bionic hand great? Let’s break it down in simple, clear terms — no fancy jargon here.

It Has to Feel Like a Natural Extension of You

When you move your hand, you don’t think about every little muscle. You just do it. A good bionic hand should feel the same. At Robobionics, we’ve spent years designing our prosthetic hand to respond naturally to your muscle signals.

That means when you want to open, close, grip, or point — the hand just does it. No awkward delays, no second-guessing. It should feel like your hand, not a machine.

Most hands on the market try to do this, but they either overcomplicate the process with too many controls, or they miss the mark on precision.

We don’t overengineer — we design smart. Our system reads the muscles in your residual limb and turns those signals into smooth, real-time motion. You don’t have to learn a hundred settings. You just move.

Comfort Comes First – Always

One of the biggest complaints people have about prosthetics is discomfort. Some hands look good on paper, but the moment they’re worn for more than an hour, pressure builds, skin gets irritated, and pain creeps in.

That’s where Robobionics stands apart.

We use advanced socket fitting methods that mold perfectly to your limb. Every hand is custom-fitted with care, precision, and ongoing adjustments if needed. We don’t do “one-size-fits-all,” because we know you are not one-size-fits-all.

Our materials are soft where they need to be, and strong where they must be. We work closely with each client to make sure their fit is just right. If something feels off, we tweak it until it’s perfect.

And because we’re based in India — and right near you in Pune — we’re here for regular fittings, follow-ups, and real support. You don’t have to send emails across the world to get help.

Durability for Real Indian Life

Let’s face it — life in India is full of movement. Whether you’re walking through the bustle of Pune’s old city, hopping on a local bus, working at a desk, or doing a hands-on job, your prosthetic needs to keep up.

Our bionic hand is built to handle the Indian climate, the dust, the sweat, the heat — all of it. It’s water-resistant, dust-tolerant, and built with high-grade materials that don’t give up after a few months. You don’t need to baby it. It’s made for real life, not a lab.

We know what daily life is like here, and we’ve made sure our prosthetics aren’t just strong — they’re practical. You won’t be running to the service center every time it rains or the temperature hits 40 degrees.

Functionality That Actually Helps

Many prosthetic hands can open and close. But how many can help you grip a cup, tie your shoes, hold your phone, or write your name? That’s what really matters. At Robobionics, our hand is built with multiple grip patterns that support your day-to-day tasks.

You can hold delicate things like paper or a spoon. You can grip a bottle firmly. You can even use tools or type on a keyboard. The beauty is, you control it with your mind and muscles. It’s intuitive. You’re not fighting with settings or buttons. It just works.

And because we’re always improving based on real user feedback, we’re not stuck with one version. We evolve our designs with every patient story, every challenge, and every insight we receive.

Looks That Give You Confidence

Let’s not ignore how it looks. A bionic hand isn’t just about function — it’s also about how you feel wearing it. Many people worry about how others might see them, and we understand that. That’s why we put serious thought into the design.

Our prosthetic hands are sleek, modern, and even stylish. Some clients prefer a natural skin tone. Others go for a robotic, high-tech look.

Either way, you’ll look good and feel confident walking into a room, whether it’s for a job interview, a family gathering, or just a regular day at the mall.

We believe that when you feel good about how you look, it changes how you carry yourself — and how the world sees you, too.

There are a lot of companies out there selling prosthetics. Some are big global brands. Some are small local workshops.

Why Robobionics is the Best Choice in Pune

There are a lot of companies out there selling prosthetics. Some are big global brands. Some are small local workshops.

But when it comes to getting a bionic hand in Pune — and more importantly, getting one that truly works for you — Robobionics stands in a league of its own. Let’s look at what makes us the #1 choice not just in Pune, but across India.

Born in India, Built for India

Robobionics was not imported. We were built here, by Indian minds, for Indian needs. That changes everything.

Unlike foreign companies who don’t always understand the realities of life here — the humidity, the road dust, the fast-paced environment, the diverse jobs — we do. This is our home, and we’ve created our prosthetic solutions to work perfectly in this environment.

That also means we’re close by. You don’t need to ship your device to another country for repairs. You don’t need to wait weeks for customer service. We’re right here, in Pune, and ready to help in person. That local support makes a world of difference.

Deep Understanding of the Human Side

We know that getting a prosthetic isn’t just a medical step. It’s an emotional one too. Whether you lost a hand in an accident or were born without one, there are a lot of feelings involved — uncertainty, frustration, even fear.

We’ve seen that up close, many times. That’s why we don’t just hand over a device and say goodbye.

We take the time to understand you — your routine, your goals, your challenges, and your hopes. We listen. We guide. We support. And we keep walking beside you long after the hand is fitted.

Our team isn’t just made up of engineers. We have therapists, trainers, and counselors who work with you as a whole person.

We don’t believe in one-size-fits-all. We believe in one-size-fits-you.

Top-Notch Engineering, Simple Experience

You don’t need to be a tech genius to use our bionic hand. We do all the hard work behind the scenes — the signal processing, the grip calibration, the battery optimization. But the final experience? It’s smooth, easy, and natural.

You control the hand through simple muscle signals. You don’t need to push buttons or use a remote. You don’t have to charge it every few hours either.

Our battery system is built to last, and our hand is optimized to use power wisely. You can go about your day without worrying about it running out on you.

And if you ever need a tune-up or upgrade, we’re right around the corner.

Pune’s Trusted Partner for Rehabilitation and Support

Pune is a city that blends tradition with innovation. It has world-class hospitals, brilliant doctors, and a strong medical ecosystem. But until recently, it lacked a strong local leader in advanced bionic prosthetics. Robobionics filled that gap.

We’ve partnered with top rehab centers, doctors, and physiotherapists across the city. That means when you work with us, you’re not working alone. We’re part of a network that includes your whole care team. Together, we make sure your recovery and adaptation go smoothly.

From your first consultation to long-term follow-ups, we’re with you every step of the way. That’s not just good service — that’s peace of mind.

Innovation That Never Sleeps

We don’t stop after one design. Our R&D lab is constantly testing new features, new materials, and new ways to make the user experience better. We take real stories from our clients and use them to build smarter technology.

Have a specific need or problem? We’ll work on it. Want something custom-built for your profession or lifestyle? We can do that too. Our innovation is flexible, responsive, and fast. That’s the advantage of being a homegrown, high-tech company with its heart in the right place.

Let’s talk about what really sets our bionic hand apart — not just in theory, but in the real world. This isn’t about high-level buzzwords or marketing fluff.

The Robobionics Bionic Hand – A Closer Look at Our Technology

Let’s talk about what really sets our bionic hand apart — not just in theory, but in the real world. This isn’t about high-level buzzwords or marketing fluff.

It’s about the actual features, the build quality, and how our technology makes daily life easier for people who use it. If you’re in Pune and searching for a bionic hand that works seamlessly and reliably, here’s why Robobionics is the best solution.

Muscle Signal Detection That Just Works

At the heart of every bionic hand is something called EMG — that stands for Electromyography. It’s a method that reads the electrical activity in your muscles when you try to move your hand or fingers.

Most modern bionic hands use EMG in some form. But here’s the problem — in many devices, the signal isn’t stable. It jumps, delays, or responds poorly to real-world usage. That leads to jerky movements or no movement at all.

At Robobionics, we’ve developed a refined EMG system that picks up even the lightest muscle signal and converts it into smooth, natural motion. Whether you’re sitting quietly or moving around actively, our sensors adapt.

We’ve trained our system to filter out the background “noise” and focus only on your intent. That means fewer false triggers, and more real, responsive control.

You won’t feel like you’re operating a robot. You’ll feel like you’re using your hand.

Multiple Gripping Patterns That Feel Natural

Every day, we use our hands for dozens of tasks. Holding a pen. Lifting a bag. Turning a doorknob. Each of these actions needs a different kind of grip. That’s why a bionic hand must offer multiple grip modes — and more importantly, it should switch between them easily.

Our hand offers several pre-set grip patterns: pinch, tripod (for pens or tools), cylindrical (for bottles or glasses), key grip (for cards or flat items), and open-hand mode for resting. These grips are activated through simple muscle signals — no complicated programming needed.

And since every user is different, we customize these modes to match your daily routine. If you’re a cook, we can fine-tune your grip to hold utensils better. If you type a lot, we can make typing easier and more precise.

Smart Feedback – So You Know What’s Going On

A common problem with many prosthetics is the lack of feedback. You’re doing the movement, but you’re not sure it’s working. You don’t feel anything. That disconnect can make things frustrating and even risky.

That’s why we added smart feedback to our bionic hand. Through gentle vibration signals and real-time movement feedback, you’ll always know what the hand is doing.

This helps with fine control and builds confidence over time. You’ll feel more connected to your movements, and less like you’re guessing.

Long Battery Life – Because You’re Busy Living Life

There’s nothing more annoying than running out of battery in the middle of your day. Especially in India, where you might not always have a charging outlet nearby. That’s why we made our battery system robust and long-lasting.

You can go up to two full days on a single charge with regular use. And when you do need to charge, it’s quick and easy. We also provide multiple power options, including portable chargers and solar-powered backups for clients who are on the go or in rural areas.

We believe your life should shape your tech — not the other way around.

Strong Yet Lightweight – A Perfect Balance

Our prosthetic hand is made from a mix of high-strength polymers and lightweight composites. That means it can take a beating — drops, bumps, knocks — without falling apart.

But it won’t weigh you down. Many users tell us they forget they’re even wearing it after a while. That’s the kind of experience we aim for.

The hand’s fingers can hold up to several kilograms of weight. You can carry groceries, lift tools, or do housework without worry. But you’ll never feel like you’re dragging a heavy device around.

And because we use modular construction, repairs and replacements are fast and cost-effective. You don’t have to send the whole unit back if just one part wears out.

When you’re considering a bionic hand, specs and features matter — but stories matter more. There’s something powerful about hearing from real people who were once in your shoes and now live fuller, more confident lives.

Real-Life Stories from Pune: How Robobionics Changed Lives

When you’re considering a bionic hand, specs and features matter — but stories matter more. There’s something powerful about hearing from real people who were once in your shoes and now live fuller, more confident lives.

Pune is home to a growing community of Robobionics users who’ve experienced this transformation first-hand. Their stories are honest, emotional, and full of hope.

Rahul’s Journey: From Accident to Empowerment

Rahul was a 28-year-old electrical technician when a workplace accident changed his life. One moment of distraction led to the loss of his right hand.

It was a devastating blow — not just physically, but emotionally and financially too. For weeks, he shut himself off from the world, unsure if he could ever work again.

Then he found Robobionics.

We met Rahul during one of our outreach clinics in Pune. After an initial assessment, we fitted him with our advanced bionic hand and started his rehabilitation. At first, there were doubts — he wasn’t sure he could adapt.

But within three weeks, he was operating tools again. Within two months, he was back on site, working with confidence.

Today, Rahul not only works full-time but also volunteers as a mentor for others going through similar challenges. His message is simple: “I thought I lost everything. But with this hand, I got my life back.”

Neha’s Story: Born Without a Hand, Born to Inspire

Neha was born with a limb difference. Growing up in Pune, she faced questions and stares, but she never let it stop her.

Still, there were limitations — writing, playing instruments, using both hands at school. Her parents wanted to give her every chance to succeed, and that led them to Robobionics.

Unlike traditional options, our bionic hand gave Neha dynamic control and adaptability. Her face lit up the first time she held a pencil in her new hand. Now, she writes with both hands, paints, and has even joined a local dance class — something she once thought impossible.

Neha’s teachers say she’s more confident, more outgoing, and ready to take on any challenge. As her parents told us, “This hand didn’t just give her function. It gave her freedom.”

Suresh’s Comeback: A Businessman’s Return to Form

Suresh owns a small textile shop in the heart of Pune. After a bike accident left him with the loss of his dominant hand, he feared he’d lose the shop too. How could he manage inventory, count cash, fold fabric, or do any of the day-to-day tasks that kept his business running?

When he came to Robobionics, he was quiet, uncertain, and worn down. We worked with him closely — not just on the fitting, but on personalized training. We tailored his grip modes to help with notes, coins, and paper-based tasks.

Two months later, Suresh was back behind the counter, doing what he loved. Customers noticed the difference. His confidence was back.

He even introduced a new product line and expanded his store. His favorite feedback? “People come in now and say they’re proud of me. That means everything.”

Why These Stories Matter

These stories aren’t exceptions. They’re what happens when care, technology, and understanding come together. We’re proud of the hands we build — but we’re even prouder of the lives we help shape.

At Robobionics, every hand is not just a device — it’s a new beginning. For someone in Pune, that beginning could be just around the corner.

Whether you’re a student, a professional, a parent, or just someone looking for a second chance at independence, you deserve more than a tool. You deserve a partner who walks with you. Someone who understands where you’re coming from — and where you want to go.

When you decide to get a bionic hand, you’re not just buying a device — you’re starting a journey. At Robobionics, we take that journey seriously.

What to Expect When You Choose Robobionics in Pune

When you decide to get a bionic hand, you’re not just buying a device — you’re starting a journey. At Robobionics, we take that journey seriously.

We know how personal, emotional, and important this decision is. That’s why we’ve created a process that puts you at the center of everything.

Here’s what the experience looks like when you walk through our doors — or connect with us online.

Step 1: A Warm, Personal Consultation

Your journey starts with a simple conversation. No pressure, no jargon, just a friendly talk with our team. We want to understand who you are, what your goals are, and what challenges you face in your daily life.

Whether you’re visiting our Pune facility or speaking with us virtually, we take the time to listen. We don’t rush. We ask the right questions and give you honest answers.

We explain the options available, show you how the technology works, and help you feel comfortable every step of the way.

We’ve worked with people from all walks of life — from farmers to artists to software engineers. We tailor everything to your needs.

Step 2: Custom Evaluation and Limb Assessment

Once we’ve talked through your story, we move on to a detailed physical assessment. We examine your residual limb to determine muscle strength, signal quality, and socket shape.

This step is essential. The better we understand your limb, the better we can customize your bionic hand.

We use advanced scanning and fitting tools to map your limb in 3D. That means your socket — the part that connects your body to the hand — is made just for you. Not only does this make it more comfortable, but it also improves control and durability.

And don’t worry — this isn’t a clinical, cold experience. Our specialists are kind, respectful, and focused on making sure you feel relaxed throughout the process.

Step 3: Building Your Hand with Precision

After the assessment, we begin building your hand. This is where our engineering and innovation really shine. Our lab in Pune handles everything — from socket fabrication to hand assembly — right here in India.

That means faster turnaround times, tighter quality control, and full transparency.

You’ll know exactly what we’re building and how it will work. We even let you be part of the process. Some clients like to choose colors or finish styles, while others ask for tweaks based on their work or hobbies. We welcome that. It’s your hand — it should reflect you.

Once the hand is ready, we test it with you to make sure the EMG signals are working correctly. We tweak the grip strength, range of motion, and responsiveness until it feels just right.

Step 4: Training, Guidance, and Adaptation

Fitting the hand is just the beginning. We stay with you through the next stage — learning how to use it. This is where real change happens.

Our occupational therapists and trainers guide you through exercises, daily use routines, and muscle control techniques. We help you practice holding everyday items, using tools, or doing personal care tasks.

If you face trouble with any action — whether it’s opening a packet or picking up a spoon — we adjust the settings or retrain the hand to suit you.

This stage is about confidence. About removing the fear of “what if it breaks” or “what if I can’t do this.” With time, your movement becomes smoother, your mind trusts the hand, and your life starts to feel normal again.

Some people adapt within a week. Others take longer. That’s perfectly okay. We move at your pace.

Step 5: Ongoing Support You Can Rely On

We don’t disappear after delivery. In fact, that’s when our relationship really begins. Our Pune support team stays connected with you for long-term care.

If something needs fixing, we fix it. If you need an upgrade or software update, we provide it. If your limb changes shape over time and the fit feels off, we refit it.

You’ll have a dedicated point of contact — a real person, not a robot — who knows your case and can help immediately. We also hold user meetups, follow-up sessions, and workshops so that you’re always supported.

And if you ever want to explore new features or functions — we’re already working on them.

Over the years, prosthetics in India have gone from basic, mechanical designs to highly advanced bionic systems — and Robobionics is leading that change. But being the future of prosthetics isn’t just about having the latest tech.

Why Robobionics is the Future of Prosthetics in India

Over the years, prosthetics in India have gone from basic, mechanical designs to highly advanced bionic systems — and Robobionics is leading that change. But being the future of prosthetics isn’t just about having the latest tech.

t’s about solving real problems, right here at home, in a way that’s thoughtful, inclusive, and affordable. Let’s talk about how Robobionics is shaping the future for people in Pune and beyond.

We’re Making World-Class Technology Accessible

One of the biggest challenges in India is access. Advanced bionic hands from international brands are often priced so high that they’re out of reach for most people. Even if someone can afford it, servicing those devices is a hassle, parts take weeks to arrive, and support is limited.

Robobionics has changed that. Our bionic hands are designed to meet — and even exceed — international standards, but at a fraction of the cost. We use smart engineering, local supply chains, and in-house innovation to keep prices down without compromising quality.

We believe technology should serve everyone — not just a few.

We Support India’s Medical Ecosystem

We don’t work in isolation. Robobionics partners with local hospitals, NGOs, government rehab programs, and private clinics to make prosthetic care more widespread and connected.

In Pune, we’ve trained healthcare providers to use our systems, helped therapists understand EMG control, and even conducted awareness programs in underserved areas.

By educating medical professionals and community leaders, we’re building a larger circle of support around every user. This ensures better care, faster recovery, and fewer long-term complications.

And because we design and manufacture in India, we can respond quickly to changes, feedback, and local needs. If the government updates prosthetic guidelines or if a hospital needs specific integrations, we’re already on it.

We Constantly Learn and Improve

Innovation is not a one-time thing. We don’t believe in “good enough.” At Robobionics, we treat every client’s experience as a lesson — every challenge, every success, every small tweak. We gather that feedback and use it to build better systems.

Our R&D team, based near Pune, is always experimenting with new materials, smarter sensors, and AI-powered enhancements.

Some of our upcoming prototypes include sensory feedback integration (so you can feel textures and pressure), gesture-based commands, and even app-based control for advanced users.

When you join Robobionics, you’re not just getting a product — you’re joining a movement that’s pushing the boundaries of what’s possible.

We Empower People to Dream Bigger

The most rewarding part of our work isn’t the tech. It’s the transformation we see in people’s lives. A young girl who once hid her hand now speaks on stage with pride.

A shopkeeper who thought he’d have to shut down now runs a successful business. A student who struggled to write exams now tops his class.

These aren’t just success stories. They’re proof that ability is not limited by disability — and that with the right tools, anyone can live a full, independent life.

In Pune, a city that thrives on innovation, culture, and resilience, we see an incredible future ahead. And we’re proud to be building that future, one hand at a time.

If you’ve made it this far, you’re probably thinking seriously about getting a bionic hand — either for yourself or someone you care about. And that’s a powerful step.

How to Get Started with Robobionics – Take the First Step Today

If you’ve made it this far, you’re probably thinking seriously about getting a bionic hand — either for yourself or someone you care about. And that’s a powerful step.

It means you’re ready to regain control, confidence, and independence. The good news is, getting started with Robobionics is simple, supportive, and entirely focused on you.

Reach Out to Us — We’re Here to Listen

The first step is to connect with us. No pressure. No sales talk. Just a genuine conversation. Whether it’s a phone call, a message, or a visit to our Pune center, we’ll answer every question you have — including the tough ones.

Our team speaks your language, understands your worries, and is here to help you figure out what’s best.

You don’t need to prepare anything fancy. Just bring your story. We’ll take it from there.

Schedule a Free Assessment

After our first conversation, we’ll offer you a free, no-obligation assessment. This helps us understand your limb condition, muscle response, and comfort needs. It also gives you a clear idea of what the process will look like — timelines, costs, customization, and training.

If you decide to move forward, we’ll map out a full plan tailored just for you. If not, that’s okay too. Our door remains open for whenever you’re ready.

Transparent Pricing and Financing Options

We believe everyone deserves access to high-quality prosthetics. That’s why we keep our pricing fair and transparent. There are no hidden fees, no surprise costs. Everything is laid out clearly from day one.

We also offer flexible payment plans, financing options, and connections to NGOs and foundations that may help cover costs for eligible individuals. If you need support, we’ll help you find it.

We’ve seen that when cost is no longer a barrier, the decision becomes easier — and the journey becomes smoother.

Join the Robobionics Family

Once you’re fitted and trained, you become part of something bigger — the Robobionics family. Our clients aren’t just customers. They’re community members, friends, and advocates.

Many of them go on to inspire others, share their stories, and even participate in product testing and development.

We host meetups, user events, and forums to connect you with others who’ve walked the same path. Whether you want to learn, teach, or just talk — we’re here for you.

Pune is already home to dozens of Robobionics users who support and uplift each other. When you join, you’re never alone.

Conclusion

Your hand is more than just a tool. It’s how you greet someone, how you work, how you care for your family, and how you express yourself. Losing that function can feel like losing a part of who you are. But with the right support, that loss doesn’t have to be permanent.

At Robobionics, we’re not just restoring function. We’re restoring confidence, independence, and dignity. We understand what you’re going through. We’ve built the technology. We’ve built the care system. And most importantly, we’ve built a team that genuinely wants the best for you.

So if you’re in Pune and searching for the best prosthetic bionic hand — don’t settle. Don’t wait. Choose a partner who puts people first, who brings global innovation to your doorstep, and who stays with you for the long run.

Choose Robobionics.

Ready to begin?
Call us, message us, or drop by our Pune center. Let’s take the first step — together.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.